I can play anything from any streaming service. but any wma files appear to be playing on the sonos player, but i have no sound.
Thanks in advance !!!
mike
Answer
no sound when playing wma files
Best answer by Stanley_4
Play the problem track for a few minutes then send in a diagnostic. Contact Sonos support with the diagnostic number and let them look at your internal data to see if they cn find the issue.
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Make sure the WMA files have a bitrate no higher than 320kbps and a sample rate no higher than 48kHz.
thanks for your response. have played them under that rates in the past. just this week it started happening. the file i am trying to play is below both rates
Try rebooting your phone and the device where your music library is stored. Also try updating your music library in the Sonos app.
Play the problem track for a few minutes then send in a diagnostic. Contact Sonos support with the diagnostic number and let them look at your internal data to see if they cn find the issue.
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