Controllers and Music services

About two weeks ago, the Sonos app asked me to reauthorize Apple Music (I have an Android phone running Android 12). I followed the steps and ended up in an endless loop of requests for reauthorization. I’ve done everything I can possibly do - my controller and system (Play3) are up to date, I’ve factory reset, I’ve uninstalled and reinstalled the controller app and Apple Music, I checked my internet connection.I see several threads where this seems to happen from time to time. Is anyone else experiencing this issue and do Sonos/Apple ever fix it?

Have been using Apple Music Service thru the SONOS app (S2) on my Android phone without issues (for many years). Yesterday my Sonos updated to latest software (14.12) and now I am unable to browse any content in Apple Music. Removing and resinstalling the service fails to resolve the issue - It gets stuck in a cycle of continuously requesting the service be reauthorized. Called Sonos and had 2 very frustrating calls. First support agent told me it was an Apple problem and to call Apple. I think everyone could predict how that would turn out! Apple verified my account and confirmed I could access their service thru the Apple Music App. There was nothing on their end they could address. Called Sonos back and went thru the same painful process only to eventually be told it is a known issue on Android devices - Really it took an hour and a half of my time for Sonos to then admit that! No solution. No ability to roll back the update. I was provided a case ID, but when I asked for a Ticket n

Last October i canceled my Sonos music subscription service. Sonos did cancel the service but continues to bill me every single month. Despite multiple emails and phone conversations, Sonos support/sales cannot seem to figure out how they are billing me each month even though i give them my credit card #, email, name, etc. I can call my bank and chargeback all these charges but was hoping Sonos would actually research and resolve their billing issue which is occurring without my permission. Wondering if i need to have a lawyer send a letter to them? 

Unable to connect to RadioApp via the S2 App on my iOS devices.  Means I can’t listen to my local radio stations.  Is it an ad issue?  Updated my phone app 2 days ago.  Am running SONOS via BOOST.  I have multiple devices (i.e. heavily invested) in my SONOS system. 

I have a question. When listening to music, the sonos app (on my imac) stops the music and tells me that my title (the song) is not correctly or properly coded. It’s been doing that for two days now whatever song is on. Somebody has an idea what is happening?

ANDROID System (Samsung phone)Never been an issue previously. Using PLAY 1Reuthorization fails despite SET UP COMPLETE screen and hitting DONE.Unable to browse music screen follows.Have attempted to reinstall both Controller and Apple Music. Called support.Known issue, but no fix forthcoming? Is there a fix?Any suggestions.   

There seems to be problem with localisation in the PC controller app.  When I view the list of shows in a specific list of shows I’ve subscribed to, the date format is not DD/MM/YYYY (UK where I live).  The dates of the shows are listed in MM/DD/YYYY (US) format.Could this get checked out and if I’m not being dumb, get fixed?Cheers

For years my Sonos setup has been pulling music from a QNAP NAS device. The QNAP recently wore out and I replaced it with a Synology device. Sonos is having some trouble with it.I go to the Sonos controller settings, type in the path to the shared NAS folder, and Sonos begins indexing. It seems to be indexing for five or ten minutes, and then it errors out saying the folder is no longer available (screenshot below.) It’s done that four times now.Near as I can tell the NAS device is doing just fine. I can, for example, reliably browse to the shared folder in the Windows File Explorer. But Sonos keeps deciding the connection has dropped. What’s causing that? ---- DETAILS -----I am running the Sonos controller version 14.8 on Windows 10Sonos OS: S2My main Sonos device is a Connect (hardware version 1.22.1.4-1.1; series ID D100)The music files are located on a Synology DS220+ NAS device.The NAS is sharing, I believe, with SMB. It supports SMB 2 and 3.And this is the specific error I keep g

Hi,My sonos system & iOS app updated this morning, and appears to have nuked my music library.When going to Settings > System > Music Library:in Music Library Setup: No network locations are listed, and if I enter the location again it is not added to the list, but the library does show as indexing briefly  I have the option to update music index now, but nothing happens when doing thisThe music library icon under Browse is not showing as there is no music.It does show while indexing is running, but no music is visible.    I have tried the following to try and resolve the issue:rebooting all sonos devices rebooting my phone uninstalling/reinstalling the sonos app on my phone installing the sonos controller app for windowsUpdate: issue appears to have resolved itself after adding the library location and indexing the library for about the 5th time. System Diagnostics: 1592880733

I’ve spent months trying to figure this out.  Through trial and error, I confirmed that when pairing a Sonos sub with a Sonos One, or One SL, I can only stream Amazon music in HD, and not Ultra HD.  A post from Dec 2021 confirms this as another user had the same issue with Play 5s.  Pairing the Sub with my Arc is fine, and streams Ultra HD.  Again from the other post, this is true for the Sonos Beam.  I will be reaching out to Support.  Looking forward to a fix.  I bought a 2nd sub to pair with my speakers for the enhanced music experience.  It would be great to stream to this setup in Ultra HD.

J'ai une question. Lors de la lecture d'un morceau de musique, l'appli stoppe le morceau et me donne un message comme quoi il a arrêté la lecture parce que le morceau n'est pas correctement codé. Il fait cela avec un morceau sur deux depuis deux jours, peu importe le morceau. Quelqu'un a une idée de ce qui se passe?

Hello All, I have a Sonos setup in my home with a Play5, 3 Sonos One, and a Sonos Port connected to powered monitors. I have successfully run with no issues for years on my Netgear Orbi Mesh.Since the last Sonos update, each speaker drops connection randomly every day or so. The only way to recover is to power down and reboot the device. I show no issues in the network or router, have done packet tracing etc (Im an engineer) and there is no anomaly in any other device on the network (PCs, TVs, cell phones, etc). Even though it was a waste of time, I reset and re-setup all devices on the network, but the problem persists ONLY with the Sonos devices and the Sonos app. Anyone else seeing similar issues?

I added a new album (cd) to my Music Library folder on my computer, but it is not showing up in my Music Library on Sonos.  I have re-booted, etc.  Do I have to remove my Music Library and re-install in Sonos?

Sonos version: 11.2.13Plex version: 1.25.0.5282 (same issue encountered with 1.24.x.x)Plex running in Docker container on an HP MicroServer serving music stored on same server. Plex app works fine and can browse/stream music from internal LAN and from outside LAN. Sonos app can browse music on Plex fine.Until recently, I’ve been able to stream Plex music to SONOS without issues. It stopped working a couple of days ago. A new Plex update became available today and I’ve tried that with no success. Problem description:I believe the following are related issues as they started at the same time.Variant 1:Using the SONOS appFind and select track from Plex. When Sonos attempts to play track it reports error:Unable to play track '<track name>' - the connection to Plex was lost.Variant 2:Using the Plex web app, the cast locates SONOS boxes but when trying to connect reports:Playback ErrorAn error occurred loading the media being played on "<sonos device>". Expected behaviour:SONOS p

I have had my Playbase for about six years and love it. I added a Roam SL just before Memorial Day to replace a dead Bluetooth travel speaker. All of the devices are on an isolated Wi-Fi network and are within 15 feet of each other and the router. We have three iOS controllers- fifth gen iPad, iPhone 13 Pro Max and an iPhone 6S.Some days all of the controllers see the Playbase/Roam pair which is nice.Other days not so much. If lucky on those days at least one controller will see the pair while the others only see the Playbase. Start playing music on the working controller and magically after some period of time the others controllers will see the pair. If unlucky, all of the controllers will only see the Playbase and we have to go through the Support/Find Missing Products routine. If very unlucky, a controller will appear to see the pair and actually start playing music, but you cannot adjust the volume and if you even touch the Rooms button the Roam will stop playing and back to the S

simply trying to upgrade to the S2 controller and it keeps giving me the screen “Sonos Found on My WiFi Network” with the options of opening the S1 Controller or More Options. Their is no button on the more options tab to Forget my existing network so i end up in a loop with the new app directing me to the existing S1 App. All existing devices on the existing network are S2 compliant. Funny this is it has a button on the options to downgrade products to S1 but nothing to upgrade to S2Do i need to uninstall the S1 APP and start fresh? Sonos should make this a simpler upgrade for sure as some even say you can have a S1 and S2 network co-exist but i don't know how that would work when the new controller always looks and points to the existing S1.Just need some ideas how i can deactivate or upgrade the S1 to the S2 or should I just kill the S1 and start fresh.Although I'm not a tech nerd I am very analytical and can figure things out pretty good. For a company whos mission is to make home

I use my Sonos Amp in my home office from my Mac via AirPlay. This morning, I tried to play some music, and it’s not connecting. It shows up in the AirPlay menu in the Music app, but can’t connect. I can stream via AirPlay from my iPhone with no problem. I recently installed a new mesh wifi system, but that’s the only thing that’s changed in my setup. Any idea what could be going wrong or how to diagnose this?

Hi everyone. I am trying to setup my Symfonisk using the Sonos app. When setting up the app ask me to go to the IOS accessory settings to connect my Symfonisk with my wifi. While I click on the black button I get a window saying ‘searching information about your network’ ‘looking for my network name’. Suddenly I get a list of all the networks in my building, but mine is not on the list. Wich I find very strange because every other device that needs wifi can find my network, even my iPhone which I am using to setup the symfonisk. Does anyone have a solution?

I use Apple Music through my Sonos and used it successfully in the past. What has started happening recently is that I select apple music, then get asked to re-authorise the account, which I do and get a message stating setup is complete, when I click on done, the Sonos message states it is unable to browse music, so I click back to the main menu to select Apple music again and repeat the same process with the same result. My phone that I have the app installed on is a Samsung S20 with the Version 14.12 of the Sonos app installed. I have deleted apple music several times from Sonos and re-installed as suggested by Sonos online support team and I use apple music fine on my phone with my Samsung buds but I can’t seem to get Sonos to recognise the apple music account any longer. Has anyone else had this issue recently and does anyone have a solution?

This only happens with Spotify.  Apple Music or Pandora have no issues.  When I stream the same playlist over phone or computer via Spotify there are no issues.  On the Sonos system at work when I stream Spotify playlist they also skip at work just like with my home Sonos system.  There is something with your Sonos/Spotify integration that is triggering this skipping condition or more susceptible to triggering a skip with Spotify

Hello AllOld topic I know.I used a Linksys EA6100 for years, but it now struggles with range, signal strength and signal in general falls out. I wanted to upgrade within a reasonable budget (for my use) to a router with a usb3 connection. All the music I play is stored on a SSD HDD connected directly to the router. On the Linksys, I could index the entire 400gb music in one go, no problems what so ever, but with the new routers I have tried, nothing works. Anyone know what is wrong and what to do?New router 1: TP-Link AC1750 Archer C8 v3. It instantly fails out with “HDD has lost power or the path is wrong” weirdly I can index one artis folder no problem, but several. Not a chance.New Router 2: ASUS RT-AX56U. I did as told by disabling Airtime Fairness on both 2.4 and 5 GHz but it instantly goes into the same “your HDD has lost power or path I wrong”. I then tried the Merlin firmware with a hope that could help, but no luck.Anyone knows why the old router with crappy signal can munch i

I upgraded to an IMac running Monterey, and I used the migration assistance to move my music library between the networked computers. I then used the ITunes export and import feature for Expertsapk to transfer all of my playlists from my old iMac to my new one.I then uploaded my new music location to my Sonos system, had it indexed, and was able to access my whole music collection. Imported playlists, however, were not included, and the system now displays "no selections are available" instead. I have kept up with all relevant discussions in the Sonos community, but nothing has changed thus far. I've updated my index, made new smart playlists, and built new playlists, but Sonos doesn't play anything.

I am trying to add an S2 connect to my S1 system.  I have done this before more than once.  Now, the process seems to have changed.I am running android with Sonos S1 v11.5 I also have an S2 system running on the same network I reset an S2 connect device (running OS 14.12) and wait until it starts flashing green I click “Add device” from the S1 app.  It searches, and finds my device.  As soon as I click the “set up the product” button, it presents a new screen (I am never prompted to connect the device via the play/up volume button combination): The new screen is titled “About Connect”… “This product has S2 software which isn’t compatible with your S1 system.  You can: *Review options for updating your system.  *Downgrade Connect to S1 and add it to this system  *Get the S2 app and set up a separate system with Connect.  After that there are 3 clickable options: “Review your options:”; “About downgrading to S1”; and “Cancel” About leads me to a web help page. Cancel does what you’d thi

This is a very large Sonos playlist of tracks on my NAS that I can’t seem to play any longer. It played fine for weeks before. Here are the steps I’ve tried:restarted router (twice) unplugged all Sonos components and restarted from scratch delete the NAS as a music source and re-added it smaller playlists still play fine

Apologies for asking a question on which there are other posts, however I am still hitting a brick wall:Synology DS418 NAS running DSM 7.1 42661 Update 3; music in a folder name “music”; under File Services - SMBv1 set as minimum with SMBv3 as maximum; NTLMv1 enabledUsing Sonos S1 (as older hardware on my system)Enabling NTLMv1 has got me passed the login/password not accepted hurdle.Now I am stuck with the ‘Unable to add folder to music library (900)’.  I think this tells me that at least Sonos has been able to address the NAS shared folder.  I have tried setting up the music library using iPad App; Mac App and Android App.  I have also tried using the IP address to no avail.  Internal Firewall is off.  I have also tried various Diskstation login accounts.Lastly I have tried alternative upper case and lower case spellings of DiskStation, Diskstation, Music, music.  Didnt make any differenceAny help much appreciated