Controllers and Music services

Several threads discuss the lack of integration with Mixcloud.  while it was working perfectly in S1and S2, the new app integration is completely crippled. the Sonos engineers do not seem to care  at all. please fix this

Obviously the system is picking up the track in the playlist from where it is held in my music folder but it does not play it fully, moving to the next track and repeating in the same way through all the tracks until the playlist is finished. Can anyone suggest a fix for the problem? Spotify playlists play OK through Sonos. 

Hi - looking for help.  I’m reasonably computer literate, have built my PCs.  My Sonos system is on S1, with two Connect amps, one connect, one Play 5, one Play3, 2 x CR200s, iPhone app and desktop app (win 11).I gave up on using my Synology NAS with my Sonos S1 system over a year ago as I couldn’t get it work with Sonos any more due to the SMB issues (after firmware update from Synology).  I’ve tried reading every related thread but I can’t make head or tail of most of it.  Is it now possible to connect to my Synology  NAS (SMBv2 I believe) or am I still locked out?  If there is no way to make this work with S1, my possible “solutions” seem to be :(1) put music on a USB drive connected to the router (my router doesn’t have a USB port though, and the possible new ISP I am looking into doesn’t provide one either)(2) keep music on my desktop PC and leave it on on all the time (don’t want to do this for obvious reasons)(3) Buy a low cost, preferably fanless mini PC, add it to the network

app doesn’t connect with system to play my music

sonos app is so bad i have 4k worth of system that doesn’t work. so bad stay away people. Do not buy sonos 

HelloDespite the latest app update, the search categories are too few:"Artist" - "Title" - "Album" - "Playlist"The "Podcast" category is still sorely missing.This category exists with the Sonos S1 version.Why was it removed?Are you aware of this anomaly?

Just upgraded to arc ultra from beam gen 1 but the room name is still showing in main menu despite factory reset on beam.

It was necessary to divide my iTunes Music Library of 30k+ tracks into three parts in order to index it under the new Sonos software. This resulted in my iTunes index losing the location of all the existing tracks. I, accordingly, added the new folders created by dividing the library as referred to above. This worked but resulted in every track being duplicated but with only one of each actually working.I understand that, unlike with Sonos, complete folders cannot be removed from iTunes. It would take far too long to delete 30k+ tracks one at a time.My question is whether the duplicates, which do not locate the tracks named, could be removed by removing iTunes from my pc and then reinstalling it? On reinstallation, I would, of course, only add the new folders created by dividing my library as referred to above.I would take a back up copy of the library before removing the iTunes software from my pc.

Ever since the new controller app came out, it has been virtually impossible to control the volume of individual speakers in a large group (having to scroll to find the desired speaker). The problem is a countdown timer that doesn't restart when scrolling, causing the detailed view to collapse before you get a chance to adjust individual volume. I have to say I'm very surprised this hasn't been discovered and fixed in the many updates since the 2024 disaster update. Will this be addressed soon?

If I search for a song on Sonos on my iPhone from plex they are all grayed out and can’t be selected. Plex works fine otherwise. I’m using the latest plex on an iMac and I can search and play songs that I search in Sonos on the iMac. How can I play what I search for in plex in Sonos searched from my iPhone?

Hi everyone,I've been experiencing a strange inconsistency with the Plex integration in Sonos, and I believe it may be a UI-related bug.### The issue:- When I **search for a track** using the **Sonos mobile app** (tested on both Android and iOS), the result appears but is **grayed out** and cannot be clicked or played.- However, when I perform the **same search using the Sonos controller app on Windows**, the **track is fully clickable and plays perfectly**.- In both cases, I’m logged into the same Sonos system and accessing the same Plex server.### Additional details:- I run Plex on a QNAP server (Docker, host networking, public IP and port 32400 exposed).- Remote access is fully working.- Album and artist search results appear normally in all Sonos apps and are fully playable.- Tracks also play correctly from within albums — this only affects search results for individual tracks in the **mobile apps**.- Plex logs confirm that the search response is the same for both clients — it's on

I was hoping after todays firmware update that the S1 app on Android would no longer prompt me or give me the option to turn of said prompt to downgrade to S2 version. Please Sonos, update the app so I can shut this off in settings! Thank you! 😥 

I have 21 devices throughout my home and all were working yesterday. Today (4/1/2025 how appropriate) I opened the app to see that a software update was required. The update takes several minutes and fails every time I try it. I have rebooted all devices and my router. Does anyone know what I can try to resolve the issue?

Since the May 2024 updates of the android application & still currently (80.17.09 02/2025 ) - loss of queue list management- Difficulty displaying large playlists - impossible to manage libraries- intolerable latencies in commands ( 10 second wait to increase sound or pause )This is not related to the infrastructure of my home, I do not reproduce these symptoms on the S2 application installed on my PC on the same wifi network.What can I do to restore these functions? 

The snooze function is not working on my samsung s24ultra. I have all the latest updates installed.Alarms are working.

I just received an email that Calm integration with Sonos will end. This is a big loss, as my whole family uses this. We will definitely cancel our Calm subscription, but it also is a blow for Sonos. Very unfortunate that this happened after being on Sonos for many years. 

Anybody seen this?Wouldn't be so bad, if not April 1st…Moderator Note: Modified in accordance with the Community Code of Conduct.(link to @controlav’s Phonos app Facebook page removed)

Wandering about the place connecting speakers as I did some chores in different rooms to listen to my playlist. Go to Sonos app to disengage the zones and…WTF! I mean WTFF!App now useless as it insists i perform an update I do not want to. My system works just fine as it is. After reading various problems I have neither the time and most definitely not the inclination to become an updated “network expert” to sort out problems I never asked for. Sonos you have to bricked my heavy investment in your product.Fortunately I also use SonoPad - for controlling the TV volume - which allowed me to separate my speakers.Why MUST I update my Sonos system to continue to use it?

Hi,Problem: when I do a research for a song I only have access to playlists, not individual songs. I'm logged as admin. Thanks Romain  

It is possible to set a uniform volume for songs somewhere in the Sonos system. For example, one plays loudly, one is muted, and the other is quiet.

Why can’t I access any podcasts? Under the podcast services in the app are Amazon, Audible and Pocket Casts.None of those allow access to any podcasts! It seems they don’t work on Spotify either. Why do these services appear on the podcast service menu?I’ve removed and reinstalled everything, signed in and out of everything.Still no access to the world’s podcasts in the Sonos app anywhere.AirPlay isn’t an option. What’s going on here? Is there a solution, or is Sonos making false promises?

My previous post “Play & shuffle from folder view of local library still missing from Oct 28 app update” has been closed to further comments, so I’m continuing here.As the topic says, the ability to play or shuffle from the folder view of the local music library is still missing from today’s iOS version, 80.16.32, with firmware 83.1-61210.

I am a long-time Deezer user on my Sonos S1 setup.  Starting today, I am getting the error “unable to browse music service”.  All my efforts to fix the issue have been unsuccessful.  Can someone who is subscribed to the Deezer service tell me whether they can still access the service?  I need to know if this is a problem affecting me only, or whether it is a system issue. Thanks!

How have you still not read the room? Your app doesn’t work. You mistake social media for real life.  You could at least make your crapppp work. Capeesh?Moderator Note: Modified in accordance with the Community Code of Conduct.

Why is this thing so bad. It lags, the UI is terrible and the features are crap. It reminds me of an old version of iTunes. Sonos you really need to take note from the likes of Spotify and Google, their apps are amazing.