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This is a strange one and I haven't found anything about it online. 

I have several speakers/zones in my house. They work fine as groups or independently with every Sonos service except Amazon Music.

For some reason, Amazon Music only plays out of 2 of my speakers, which are part of a zone that has 3. And all speakers indicate that they are playing but only a specific 2 emit any sound. 

The 2 speakers they play from are a Playbar and some in ceiling speakers via connect amp. It's my only Playbar but I do have other speakers using connect amps. So it doesn't seem to be a device specific issue.

Bizarre stuff. Anyone heard of anything like this?

Sure haven’t. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks Bruce - good idea, I'll go that route.

I’d be interested in what the resolution is. I can’t make heads or tails out of this situation. 

Open the Amazon Music app on your device….

  • Tap Settings iCon (upper left corner)
  • Connect to a Device

Make sure all your speakers are listed. If not go to the Alexa app and make sure the Sonos Skill is enabled. Then ask Alexa to discover devices.

 

Quick update on this one.

Fist off - the problem is with YouTube Music, not Amazon. My playlist is called "Amazon Music" because I ported it over. So that was a misidentification on my part.

Secondly, I discovered that it is playing on my other Connect Amp. It does not play on my Roams, Bookshelfs or One.

I'm going to call and troubleshoot with Sonos support tomorrow and will report back.

And we have a solution. The standard universal fix that didn’t even cross my mind.

Sonos support had me reboot each and every speaker and that fixed it.

Now I’m “that guy” calling tech support 😂

If this keeps happening you can either fix it or eliminate it as being the problem by assigning static/ reserved IP addresses to all Sonos from your router's DHCP Settings page. Power all down, reboot router and controller and power back up.

If this keeps happening you can either fix it or eliminate it as being the problem by assigning static/ reserved IP addresses to all Sonos from your router's DHCP Settings page. Power all down, reboot router and controller and power back up.

The problem came back again so I tried what you suggested. Assigning reserved IP addresses alone didn’t solve it but once I powered everything down and up again, as instructed, sure enough this seems to have permanently fixed the problem.

You guys are awesome - thanks for all of the help!

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