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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9722 Topics
SueSinSun
SueSinSunContributor I
posted in Controllers and Music services
Transferring ownership with no access to past account password

Hey everyone! I’ve got a real pickle that maybe someone tech savvy can help me out with. So, I’m currently using Sonos One speakers at my workspace and the speakers are connected to our work wifi and past owner’s email. Thing is, the past owner is no longer in contact and we don’t have access to their email to transfer the account. The iPod we play music from is a 7th gen with software version 15.8.3. The Sonos app version is 16.1. The problem is that we can’t transfer if we don’t update the app to the newest iOS, but bigger problem is that the iPod is on its latest supported iOS and can’t upgrade to anything newer. So, we’re stuck at  seemingly impossible crossroad.  If anyone has ideas or can help, please do and thank you so much in advance!

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kettle
kettleAvid Contributor I
posted in Controllers and Music services
BBC sounds flaky playback - unable to connect

For the last few weeks I have found that the usually robust playback of shows from BBC sounds has become very erratic.I am using the S1 controller on both android and PC and my system is up to date. When I select a live or recent show to play, more often than not I get one of these error messages:“Unable to play ‘show name’ - the connection was lost’‘Unable to connect to BBC Sounds’‘Unable to add to the queue (error 701)’‘Unable to play the selected item’Sometimes the BBC Sounds stations and shows do not come up “Unable to browse music - there was a problem connecting to BBC Sounds’However after trying a few times it usually starts playing ok, until if I pause or adjust the time position, when again, more often than not one of the above messages stops playback. Nothing has changed in my network configuration, I have tried removing and reauthorising the BBC Sounds service and also different groups and individual speakers but the issue persists and believe it to be an issue with either S

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EfteedeeContributor I
asked in Controllers and Music services
SONOS Play:1, SONOS Playbar Folders

Hi,All my music is stored in a NAS share (OurMusic). I manage this with Windows Media Player (WMP). SONOS has access to it via \\NAS01\OurMusic.Over the years I have created numerous playlists in WMP, some of which are still active, many have been deleted.  SONOS retains the name of every playlist I have ever created in its Imported Playlists list even those that have been deleted from WMP.  Qu.1 Why?In Windows Explorer, This PC > Network locations I can see x.x.x.167 Sonos Play:1; x.x.x.185 Sonos Play:1; x.x.x.220 Sonos Playbar. When I browse these locations I see e.g. Sonos Play:1>Attributes>Playlists, that contains a Folder for each and every playlist I have ever created in WMP. But every folder is empty!  Qu.2 Can I delete the extinct playlists from each of the 3 locations (speakers)?Qu.3 How do I get SONOS’s Imported playlists list to agree with the current playlist list in WMP?Sorry for rabbiting on, would very much like to hear any comments.Thanks for reading.

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HisarasuContributor I
asked in Controllers and Music services
keep asking to sign in all the time

Wth this app keep asking me to sign in all the time, can not use any services at all, worst app ever

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lisakTrending Lyricist I
asked in Controllers and Music services
Trouble Playing Podcasts

I often listen to podcasts on Sonos, and have done so for years without problems. However, two things happened that have led to enormous frustration in my ability to continue to do this. First, I used to listen to podcasts using Stitcher, was has now been discontinued. Second, Sonos updated their app, and as we all know, nothing has been the same since.I have tried Apple Podcasts, Pocket Casts, and Spotify, and each present problems. Because there is no direct link between Apple Podcasts and Sonos, I listen to Apple Podcasts through AirPlay on my Sonos Move and Roam speakers. However, it often drops the connection of one or more speakers, it’s difficult to connect to my other Sonos speakers, the volume control is even worse than when playing directly through the Sonos app, etc. I’ve asked Sonos support for help, but as of today, none of the problems have been resolved.I have also tried Pocket Casts and Spotify. While both allow for direct control from the Sonos app, a huge benefit, it

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Greg123456789Contributor I
asked in Controllers and Music services
sonos play:3

I recently got a Sonos play 3 but for the life of me every time I go to connect it to the app to setup the app crashes what the heck do I do?? 

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TasgnomeContributor I
asked in Controllers and Music services
new mac mini M4

Hi, I have a new Mac mini M4 and I am unable to find a S1 controller for it. Apple Ap store says the S1 controller is not compatible with this device.What to do?

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triggerhippyContributor I
posted in Controllers and Music services
Which Streaming Service

Hoping someone can help.I have 2 x Era 100's as a stereo pair coupled to Sub Mini, I currently subscribe to Spotify as my main streaming service, can any tell me would there be a noticeable difference if I were to a switch to a streaming service offering lossless - hi-res streaming? Spotify have been alluding to a hi res service for years but it still it hasn't materialised so considering the switch. 

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SdschwingContributor I
asked in Controllers and Music services
Lutron Pico

How do I connect my pico to my existing Sonos System?

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Edgie70
Edgie70Renowned Enthusiast I
asked in Controllers and Music services
iphone for trueplay

Hi all , I'm looking to get an old iPhone so I can True play my system , I know it has to support ios16 but does the cheapest ( bottom of pic ) iPhone on this list allow TP ? Thanks 

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Lance_7Contributor I
posted in Controllers and Music services
why do i need to give other people my username and password to “Sign in as the System Owner to see this content”

Other members of my household are finding there are certain features that they cannot use in the Sonos app on their phone unless I provide them my username and password to “Sign in as the System Owner to see this content”. Why must I do this? This is very frustrating. I hope this is a bug because it is poor design otherwise.  I want to mention that I am signed into the app on my devices.

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Ian-JamesContributor I
asked in Controllers and Music services
Can't access Amazon Music Unlimited

Yesterday I could access Amazon Music Unlimited as well as TuneIn thru my Sonos speakers. Today all requests to Alexa get the response “sorry that device is offline”. I have checked my Amazon Acct which shows my subscription is current. Amazon can be played through the app on my Android phone. On the Sonos app Content Services show Rova, Sonos Radio, and TuneIn. I searched for Amazon Music on ‘Add Content Service’ but got result ‘No results for Amazon’  

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hammer07Contributor I
posted in Controllers and Music services
iOS widgets and Dolby Atmos Airplay

Hi Sonos Devs. Thank you for your amazing products and app. I appreciate that I can link my Apple Music account to the Sonos App. A couple things I would love to see, which would elevate my home sound system experience are:adding a Sonos widget to my iPhone/iPad Lock Screens so I can control the music from the Sonos App without unlocking my devices. AirPlay compatibility to stream music in Dolby Atmos.Many thanks.

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ZielwolfAvid Contributor II
asked in Controllers and Music services
Random Playback Issue

Since quite recently, when I load an album or a playlist in the app and hit the PLAY button or Track 1, the app instead selects some random track in the list to play. This is even though I have not pressed the SHUFFLE button in any way. I have to press Track 1 a second time to get it to actually play.Is this a known issue and is there a fix for this?

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mskrascalContributor I
asked in Controllers and Music services
Indexing w/o iTunes

I’ve been a (mostly) happy Sonos S1 user for 20 years now. I recently decided to take the plunge by refreshing and expanding my system and moving to S2. Right now, I am thrilled with my new products and the quality of the sound that I have throughout my home.BUT I had no idea what I was getting into. The app, the app …That said, I get that Sonos is in a deep hole and I want to be patient and continue to have a happy relationship with my sound system.SO, here is my current topic/question: I usually use music services but I also appreciate my local music library. It is mostly FLAC and partly non-FLAC. I like having the Album Art, I wish I had Artist Art, and I want my compilation albums to be properly indexed by Album and Song Artist within album.From trying various things, this in my current understanding:iTunes is out for me because they do not support FLAC Artist Art is out because Sonos expects to get it from the iTunes server I have Album Art included as jpg’s in the album folders a

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Weeze03Contributor I
posted in Controllers and Music services
BBC Sounds cutting out

Hi Anyone else having issues where BBC Sounds keeps going off and not coming back on? I only really use Sonos for the radio and the alarm. I've uninstalled BBC sounds, changed channels in the app, router, uninstalled everything else. Done everything as a standard and nothing is working. Funnily enough, it's been since the app updated on March 3rd and no matter how many times I tell them when I contact support, no one asks me about it..

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cms77Contributor I
posted in Controllers and Music services
S2 Android App Keeps Breaking Repeatedly

Advice, anyone?  I’ve tried the solutions I’ve found online, but they only work for a few days tops and then I’m back to square one.I have 3 Sonos speakers.  The S1 app worked fine for a long time, and suddenly it doesn’t see any products when I open it.  So I uninstall, restart my phone, restart the speakers, restart the router, re-install the app, and MAYBE it will work.  SOMETIMES, if it wasn’t working before and I go into my mac and start the speakers there, the mobile app will suddenly see it.  the alarms aren’t working, the app isn’t working, I can’t manage the alarms, and after uninstalling/reinstalling multiple times and its still not working, I’m pissed.  I can’t connect my spotify or anything else to the speakers via bluetooth, which I used to be able to. Sound just doesn’t come out.  But if I just walk up to the speakers and press play, they’ll play the last thing I was listening to.  I’m so done.  I spent so much money on this system and less than 3 years later it’s frickin

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Taylord1Avid Contributor III
posted in Controllers and Music services
Récemment écoutés

Bonjour,la liste des écoutes récentes s’affiche ENFIN mais n’affiche pas la pochette de l’album.Est-ce le cas chez vous ? Et pourquoi la liste des corrections de la dernière version n’est pas donnée.ET VIVEMENT LE RETOUR DES PLAYLISTS 🎶🎶 Moderator edit:Google Translate- Hello,the list of recent listens is FINALLY displayed but does not display the album cover.Is this the case for you?And why is the list of corrections of the latest version not given.AND CAN'T WAIT FOR THE RETURN OF THE PLAYLISTS 🎶🎶

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why do thye make us do this toContributor I
posted in Controllers and Music services
why, why, why - The app

It has been almost a year and this new app is unusable. The other one worked great, but was forced to upgrade when I made the dire mistake of buying more. I’ve gotten rid of a few speakers because it wouldn’t be compatible with the new app which cost me money. I have nine speakers right now and two of them work all the time, the rest on and I’ve tried many times to hook them to the same network, etc. Been through it. When is anybody going to be accountable at Sonos. Firing people doesn’t help all of us. Fix it or pay people back. 

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tim0gradyContributor II
posted in Controllers and Music services
index the personal library

Is there a plan to restore indexing or an effective search to the personal library component?

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LangkowContributor I
asked in Controllers and Music services
Pocket cast only player a single episode

When will we be able to playback just s single episode of a podcast within pocket cast.It adds the whole season every time .When will Sonos also mark it as played the next time you enter the cast?The above worked earlier in the good old app. 

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CBBorromeoContributor I
posted in Controllers and Music services
Spotify speaker grouping

Spotify will not group my Sonos speakers properly again. This is after a mandatory Sonos update to ver 80.17.14. Why why why? The Spotify Group Rooms does not work

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LiveFreeAndRunContributor I
asked in Controllers and Music services
Search doesn’t work until I end app (iOS)

At least once a week I am unable to use the search in the app. It appears as though it is going to search and then goes back to the Home Screen. Without fail I can search if I close and reopen the app.  ********** is a recent Diag.  Does anybody else experience this?Moderator edit: Diagnostic number recorded and removed

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A. Tinagli BravoContributor I
asked in Controllers and Music services
Spotify isn’t working properly when connected with Sonos

So basically whenever I play Spotify on my Sonos speakers some features don’t work as intended.It will play the wrong songs and doesn’t let me disable the shuffle mode.I also can’t rewind or fast forward songs (the bar is greyed out)It’s as if it wouldn’t recognize I have Spotify Premium.This started happening only a few days ago when it had been working just fine before.Some help would be appreciated :)

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bfg1953Contributor I
asked in Controllers and Music services
playlists reloading over and over

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

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