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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,920 Topics
  • 54,316 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7920 Topics
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pajpContributor I
posted in Controllers and Music services
The desktop version of Sonos app and the courageous new apps

I used to think that the desktop version of the Sonos app was not very exciting and could use some work.But since this new app disaster I have come to cherish it and I kiss the feet of the engineers who decided not to do much to it.A case in point: I used to add web-based radio stations using the "manage"drop-down menu and those stations would be added to the My Radio Station section of TuneIn and could then be added to Sonos Favorites.Comes the new Android and IOS versions of the app and TuneIn is gone to be replaced by TuneIn (new) and that does not have a My radio Station section.But guess what … the desktop version (at least the Apple version)  still lets you add the old TuneIn service ...the one with the "My Radio Stations"section.You can use the service from the desktop app, but those stations are greyed out and cannot be played on the Android and IOS versions.Had it not been for the desktop version I would have seriously considered throwing the whole thing out of the window...

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buzz
2 months ago
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bluesmanAvid Contributor I
asked in Controllers and Music services
Sonos Era 100 new app issue

We have a pair of Sonos Era 100 speakers in stereo, all working ok. I updated the Sonos App today and for some reason the neon lights on the speakers are now permanently on. The previous app had a way to turn them off. I can’t find it on the new app. Any idea where it is now, or is there another way to turn the lights off. Any advice appreciated.

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2 months ago
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PearlfectheelsContributor II
asked in Controllers and Music services
Unable to load queue

It does not matter what streaming service I utilize.  A picture is worth 1000 words, and this is an illustration of a  completely useless app! 

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M
2 months ago
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VallordContributor I
asked in Controllers and Music services
sonos no more trueplay in app and eq not working

What is going on Sonos. After trueplay was so buggy that you couldn’t get past the „continue“ button in the setup it completely disappeared this morning in the app.  also: why is the eq still not working? I’m living in small flat and my Sonos fives bass is annoying af.  any fixes? Yes, I’ve restarted the app/phone/speaker. 

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2 months ago
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SovnigContributor I
posted in Controllers and Music services
searching in my library

When will the Alphabeat be back in my library, so I don’t have to scrolle all the way down. I have 500 artists

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Pools-3015
2 months ago
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KayTeContributor I
posted in Controllers and Music services
Music library access

I have been reading all the messages about access to computer music libraries and nothing seems to be happening.  Sonos say they have updates to cure it but I still can't get my music library to show.  Very frustrating and I feel cheated by Sonos.  This can't be right.   Selling a product then changing how it can be used.  Supposed to be sorted in July August but it is September tomorrow and mine is still not working.  It used to be a really good system.  Error 913.   So frustrating.   Great improvement.  I hope they don't improve it anymore.

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K
2 months ago
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pwalsh2Avid Contributor I
posted in Controllers and Music services
Sonos Web update current

The web app does not update if change is made to whats playing, the pause/play button is a white square!  WEB app missing a lot functions, Music Library is not useful any longerDoes not match IOS choices.

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2 months ago
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Paul-ZagrebContributor I
asked in Controllers and Music services
apple music through the app

I have returned after a few months away, update the songs app but now it will not play Apple Music or Bandcamp .. it plays songs radio. I have tried resetting the app and the speaker 

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Schlumpf
2 months ago
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Louie05Contributor I
asked in Controllers and Music services
Older NAS drive, new Sonos app..

Hi all,I’m looking for some advice please.I’ve been using a Zyxel 310S NAS drive which has all my old CD’s saved on. This used to work brilliantly until the Sonos app was updated. I’ve been doing some reading and understand that the NAS is not compatible with SMB v2 or v3 and that it can’t be configured due to it’s age (6years old).I’m guessing that I need to buy a new NAS and transfer everything over. Can anyone recommend a solution that isn’t too expensive.Thanks very much.ps...I’m not overly techy, so please explain in layman’s terms :)

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Schlumpf
2 months ago
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KoimanContributor I
asked in Controllers and Music services
song play from Spotify playlist

When listening to Spotify playlists, the same song plays over and over, even in the shuffle mode

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K
2 months ago
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Val-ValContributor I
asked in Controllers and Music services
Listening Data not taken into account ?

HelloI am using Apple Music and I am quite sure that when I use Sonos app to listen to my Apple Music, my play count in Apple Music Data is not updating.That’s really a big problem because then, Apple Music won’t be ever able to give me recommandations based on my listening history.When I go to Apple Music app, the music I listened to shows in the recently played. But if I dig further, using a third app (like Marvis Pro) or a shortcut to show me Apple Music play count, I can see it’s not taken into account.I tried with one song in particular to play it only through Sonos app. During the last 4 days, I played it 10 times. The play count is still 0.Have you made the same observation ? 

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2 months ago
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flevContributor I
asked in Controllers and Music services
Tidal lost connection to Sonos system after new Sonos app was rolls out

Since the new Sonos was rolled out, I can no longer connect to my Sonos system from my Tidal app. It used to work flawless with the old Sonos app. Does anyone know how to fix this?.

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2 months ago
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TurtlesContributor I
posted in Controllers and Music services
frustrating & tempermental App

The speakers won’t consistently play in a group - never an issue before - this is an app issue. The app won’t recognise any music in the speaker section. Have to totally shut down the app and the phone and have a hard reboot to have any chance however slim of it working.  I will not be purchasing any more Sonos products until the App is properly working. 

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2 months ago
nerookra
nerookraContributor I
asked in Controllers and Music services
Troubleshooting Spotify Issues on Sonos Era 100

I recently purchased a Sonos Era 100 from Amazon and initially set it up while connected to my VPN, which was set to Russia. I discovered that Spotify isn't compatible with Sonos in Russia, which might be causing my issues. I live in Canada. I've changed my location on the web and reset the speaker, but I still can't connect Spotify directly through the Sonos app or the Spotify app. Currently, the only way I can use Spotify is via AirPlay and Bluetooth. Any advice on fixing this would be greatly appreciated

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Airgetlam
2 months ago
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src1Contributor II
asked in Controllers and Music services
deleted alarm is back and active

Well that was a shock, an old alarm that was deleted is back on the app, active and blasting a song through the home. By the time I had figured out what was happening and realised that I couldn't cancel the alarm my only action was to unplug each speaker. Unplugging may have been harsh but at 0415hrs I just needed prompt action. Any suggestions on what I can do to avoid this happening again?

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2 months ago
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BellabelsContributor I
posted in Controllers and Music services
sonos app

The Sonos app doesn't work for me, since it's new and it hasn't let me connect for 2 days.

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Airgetlam
2 months ago
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NumbumContributor I
posted in Controllers and Music services
Error (913) yet again!

This SONOS update is a disaster! The dreaded (913) error prevails in all conditions especially in the error explanation which advises that the SMB1 protocol is no longer supported and the user should update to SMB2 or 3.Moreover, the same (913) error occurs when you have your music library located on your local C: drive or any other non-networked drive. Be it a USB external drive on your laptop or an additional hard drive inside your PC. The same of course applies to hosting your data on a NAS, which in my case is a fairly sophisticated 6 bay RAID 5 array, and for that matter my little 2Tb external USB2 drive.The new update I downloaded today, and installed on my workstation and (as a test, on my stand alone PC) immediately displayed the (913) error. I updated the SMB to v2 and again v3 with no effect. The folder shares are correctly configured and work flawlesly for other applications. I shared and configured a new folder in the same directory structure as the SONOS program which also

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press250
2 months ago
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GuitarSuperstarLead Maestro
posted in Controllers and Music services
Feature Request: Option to Disable Lossless on Streaming Services

I am grateful that Sonos recently added lossless support on Apple Music. But it would be nice to also have the option to disable lossless for users who are experiencing streaming issues. I have a pair of Era 100s and Sub Mini that are pretty far from my router so they don’t have the most reliable WiFi connection. Before lossless support was added, I could stream Apple Music to these speakers with little to no issues. Now I can’t stream a song without the audio dropping out completely or skipping to the next song.

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2 months ago
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KyianContributor I
asked in Controllers and Music services
sonos app keeps crashing!

When the hell do you get the app fixed!!! It keeps crashing, and I can only use the system using Google Assistant. This is suppose to be a premium product, not something from cheap website!Moderator Note: Modified in accordance with the Community Code of Conduct.

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2 months ago
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eschbusinessContributor I
asked in Controllers and Music services
volume control via Sonos app on Droid

When I try to adjust the volume for the entire system on my Sonos app on my Droid phone it won't respond. At first it looks like the volume drops or rises to where I want it but then it goes back to the original spot and I can't figure out how to get it to stay where I want it to. I have the new Sonos app and the latest update and my phone is a pixel 7. This never happened before the new Sonos app so I assume it's a problem with the app. Anyone else have this problem?

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2 months ago
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GwaszczukContributor I
asked in Controllers and Music services
EQ & SUB SETTINGS SHORTCUT

When will we get the feature we lost where we could instantly access the eq and sub levels via the volume slider.  That was a huge game changer for instantly changing the sub level and/or eq in which I do often

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2 months ago
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Wallace35Contributor I
asked in Controllers and Music services
how to roll back an update of Sonos ?

I have the Sonos app for many years with several music speakers.Since the last update of the Sonos app on Android it's a disaster. There are lots of bugs, the interface is not good. Everyone at home complains ! my children, my wife and me !!He asks me how to go back to the old version?The bugs are for example you select a room and the music goes to another room. We no longer want to have this version.Can you help me change the version, otherwise I will sell my entire system.

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2 months ago
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SandersonsonContributor I
asked in Controllers and Music services
Can't connect SoundCloud to Sonos

Hi all, I can't connect SoundCloud as a service to Sonos. If I follow steps:1. Open the Sonos app.2. Navigate to the Settings page and select Services & Voice.3. Under Music & Content tap Add a Service.4. Tap SoundCloud, then Add to Sonos.And then it says:5. Follow the on-screen instructions to log into your SoundCloud and start listening.This is where it goes wrong. It asks me to sign in into SoundCloud. It shows a code, I enter it, then it gets stuck, it says (translated from Dutch) 'waiting for authentication' but it doesn't finish the process,even after waiting for minutes. Does anyone know what this issue is? 

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2 months ago
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MarcRobertAvid Contributor III
asked in Controllers and Music services
Various Podcasts from iHeart & TuneIn "Unable To Play - The Connection was Lost -

For the last year or so…. I’ve lost the ability to Play certain Podcasts from iHeart & Tunein…This was not an issue before this… and now I get the Popup message for each Podcast as “Unable to Play …...The Connection to iHeart Was Lost”……..No Error messages otherwise. If there are 20 for example Podcasts from the particular show in the que, and I attempt to play the first one, the above failed message cycles through each one until it reaches the top.Old or newly dropped does not seem to matter as to its availability to play.For example “Fly On The Wall” with Dana Carvey is no longer accessible due to this failure.  We know its not being blocked by the source, as anyone can listen to the Podcast through a web browser on the internet with no issue.Several calls to Sonos Help provided no resolution of the issue, other than a assurance it would be sent over to the developers.Other Podcasts suffer from the same issue… its totally random. Interestingly I’ve not found any Music sites with

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2 months ago
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One Last ChanceContributor I
asked in Controllers and Music services
Will the new app restore UPnP access?

Hi, I am not sure I am asking the correct question, but please bear with me. I have a large media library which I rip, tag and generally curate using Media Monkey(MM). Before the new App, I could play out of MM, onto my Sonos system, via a UPnP connection. Now, even after the most recent App updates, I cannot see my MM files and the facility to play them on my Sonos speakers has been lost. Fortunately, the relic Desktop Sonos Controller for PC, which seems unaffected by all the other App mayhem, still sees my MM connection and allows me access and use of my Library as before.As I understand it, the Sonos Controller for PC is slated to be replaced by the web version. This seems to be just a proxy for the App, and does not show my MM library either, even when the Desktop does.Is this an issue Sonos can or wishes to resolve, or is it an inevitable consequence of the change in the App architecture? Is my only solution moving to Plex?

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2 months ago
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