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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,464 Topics
  • 57,401 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8464 Topics
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TheMikeyRContributor I
asked in Controllers and Music services
Volume control missing from speaker

Related to this issue, but none of the proposed solution helped me with my symfonisk speakers. It helped shortly with a Sonos One SL, but in the end I had to remove it fully from my router and do a full factory reset to get it to work..  But I still have the issue with my Symfonisk Speakers, I have two lamps that are connected as stereo, where the volume slider is missing when they are a part of a group. I can also not send music directly to them to play standalone but I’m able to put music on another speaker and then add the symfonisk the that group to get them to play.. Edit: It seems that my Symfonisk Højtalere, is in a room called that, but when I go in to change their room name it’s just empty, if I set a value it doesn’t change.  

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2 months ago
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SteveFMaleContributor I
asked in Controllers and Music services
The Latest Sonos App Update

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.The app ceased to work properly on my Android tablet and phone:No playlists No ability to create a queue Occasionally crashes Loses my system every couple odf days Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the speakers to only work this way.Now since 19 July 2024 the app on Android starts th

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2 months ago
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Shroeder07Contributor I
posted in Controllers and Music services
Sonos app performance

As a loyal Sonos user for over 10 years, I have to say the latest updates have been incredibly disappointing. The app has become slower and more unresponsive, and the speakers themselves seem to lag behind commands. This is despite having a fast fiber-optic internet connection and relatively new smartphones. We’re no longer willing to support a system that seems to be declining in quality. And we’re not alone. Many long-time users are reporting the same frustrations with recent updates: sluggish performance, delays in responsiveness, and a generally worse user experience, even when the hardware and internet are more than capable. It feels like the once-reliable software development at Sonos has taken a back seat in recent years, which is baffling to those of us who once praised the system for its ease of use and stability. Another frequent complaint is the recurring incompatibility between new app versions and older speaker models. A while back, Sonos faced backlash for their plan to p

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jgatie
2 months ago
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nyrohiggsContributor II
asked in Controllers and Music services
New App / Speaker Control

Why is the New App Worse than the old one???I thought I was the only person struggling with the new updated App until I logged on here and seen other forums, with so many complaining about the same thing, not being able to control their Sonos speakers, what on earth is going on? What are Sonos doing about this? I’ve spent £1000s on speakers throughout my home and no have no way of simply selecting a speaker/room and playing music from it, instead in turns into a whole saga of me wasting time trying to navigate a way to get anything to play anywhere.  I’m yet to see any response for Sonos providing an update on what they are doing about this, apart from reset your Wi-Fi. Unacceptable…SONOS Sort This Out, we’ve paid good money for speakers we can no longer control. 

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jgatie
2 months ago
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Dorkus3000GTFornicateContributor I
asked in Controllers and Music services
Options for Utilizing Sonos Hardware With Ipod/iPhone?

I upgraded to Sonos from a speaker switch/amp and iPhone setup - which I am woefully regretting.We have a Sonos Amp with 6 satellite speakers, as well as two Sonos One speakers inside a 2000 square foot building on one floor - and, of course, nothing works consistently for longer than a few hours at a time. We stream Apple Music and use a single playlist on shuffle.Looking for input on another solution perhaps with an iPod shuffle or old iPhone with MP3 files on it. The Sonos equipment can’t seem to handle streaming without a half dozen disconnection issues every day, so I’m hoping someone has found an old school way of listening to music on this craptastic system.

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melvimbe
2 months ago
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djbronxContributor I
asked in Controllers and Music services
Smooth Jazz on Sonos Radio (Song To Remove)

Hello my people, I wanted to share a song I heard while listening to the 'Smooth Jazz' station on Sonos Radio. I managed to take a screenshot to make it easier for you to find the song. It's a Techno track called 'Come Around - MOTVS.' I hope I’ve been helpful and that you can remove this title from the Smooth Jazz playlist. Greetings from Switzerland, a loyal listener. DJ Bronx.   

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2 months ago
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papiamentoContributor I
asked in Controllers and Music services
Tier 2 support response? Music Library issue

Has anybody recently gotten a response from Tier 2? I called on Thursday last week (10/3/24), wasted my time with Tier 1 (as usual), and they said Tier 2 would email me to set up a time. Well… a week later, no email. *** in Tier 1 say the request was put in. Is Tier 2 really  that backed up?If Sonos reads this, your tech support is shameful. I had the same problem I’m trying to fix a few years ago and it took Tier 3 to fix it. This is also the exact problem of adding the library that the update caused but I had it before all this as well and Tier 3 was able to fix it. But obviously, Tier 2 has to respond first. Moderator Note: Modified in accordance with the Community Code of Conduct.

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2 months ago
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Dan59Trending Lyricist I
asked in Controllers and Music services
here we go again…no product found

Turned on my Move this AM and got the dreaded “no products found”, here we go again. Anyone else?UPDATE: rebooted WiFi and products are connecting. I believe this was an ISP problem and not a Sonos issue. 

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2 months ago
jnelly
jnellyEnthusiast I
asked in Controllers and Music services
"Add to Sonos" Button Missing for Sonos Radio in Content Services

For some reason Sonos Radio disappeared in content services, with all my favorites. I don’t use it much, so I don’t when or why this happened. When I go to add it back, it is in the content list, but there is no way to add it back, lol. The normal button topJustified left is simply not there.I deleted the S2 app and reinstalled it but that is it, so far.Please advise, thanks so much!

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jnelly
2 months ago
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HansendenmarkContributor I
asked in Controllers and Music services
Favorite station becomes gray after 1 minute

on app Favorit  station becomes gray after 1 minute. 

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Corry P
2 months ago
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MarqueeContributor I
asked in Controllers and Music services
Unable to transfer system to new sonos account

I setup 2 Sonos systems last week for my customers (2 x Sonos Amps for 1 job and a Sonos Arc with a sonos Amp for the other) both of these systems I setup with my account. After completing the installation and handing over to the customers I was unable to transfer the account. After pressing the transfer account button pressing the continue button the app did not go to another page to proceed. 

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Corry P
2 months ago
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KosEnthusiast II
asked in Controllers and Music services
Sign-in once a day in the new app... what is going on?

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

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Corry P
2 months ago
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Not_Sondrey.07Contributor I
asked in Controllers and Music services
alarms

I recently tried to create a new alarm, just to notice that everytime I choose a song I get thrown out off the alarm and won’t be able to choose a song for the alarm.

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2 months ago
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Adrian1234Contributor I
asked in Controllers and Music services
system ownership not recognised

When I sign in as an account, I can’t transfer ownership of the system, which means I cant set alarms or add/remove speakers from the “system”. I also cant play anything else than the Sonia radio! (I have a play:3) 

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Corry P
2 months ago
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DelphinusContributor I
asked in Controllers and Music services
Downgrading from Sonos to Sonos S1

Hi all, just bought a lovely Play 3 ... but it's on the Sonos app and I need to downgrade it to Sonos S1. I'm following the instructions in the Sonos app but get continual error messages when trying to do the required update. Any help welcome.

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2 months ago
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oyviContributor I
posted in Controllers and Music services
Alarm is not working

As mentioned in another post. Sonos alarm never seems to be able to turn on the radio. Instead it goes for a chime. The suggestion in the post is super annoying. Try to wake the system up. The problem isn’t that the radio is unavailable it is just not able to connect or something. But when I turn off the chime the radio always works! Like always. Why don’t Sonos wait 30 seconds for the radio to be switched to Chime. Because the chime noise is perhaps the most annoying thing ever to get awoken by. This morning I also tried the idea of waking the network. So it has been super awake.It’s just Sonos which is slow. Please fix this.

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2 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
Has the bug with "Album Artist" been fixed?

For about a month I have been unable to play any compilations. It’s because the bug, acknowledged by Sonos, that was rolled out like a month ago. With the bug, all albums are sorted by song artist, rather than album artist. This makes many copies of albums. I have some albums where it gets listed 20 times!I can’t imagine this hasn’t been fixed yet - it’s been a month. If it has been fixed, what do I need to do to my system to get everything right again?

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Schlumpf
2 months ago
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BretonMaitreAvid Contributor I
posted in Controllers and Music services
Sonos App not accessing Apple Music

Is anyone suddenly having a problem connecting to Apple Music?  Neither the iPhone nor the PC Sonos app is connecting.  The PC app shows a black screen with “We’ve run into a problem.  Try again.”  The iPhone app shows “An error occurred with Apple Music.  Try again later.”  This first occurred October 15.  Multiple resets results in the same problem and same error messages.  BTW, there is no problem with Apple Music.  Apple Music plays immediately and dependably from all Apple devices.

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controlav
2 months ago
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Charger68Contributor I
asked in Controllers and Music services
Music library shows individual songs instead of the album

Many of my albums show up only as individual songs when I open my Music Library.  This happened within the last week.  Since currently there is no option to rebuild the music library on my OS app I instead went to my MAC OS and Updated the Library that way.  However, this had no effect.  Can anyone recommend a solution?  Very irritating to have to play each song individually instead of just playing the album.  Also, on my SONOS OS app I cannot even figure out how to create a queue.  Did they do away with this in the last update?

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2 months ago
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DMDMContributor I
posted in Controllers and Music services
Apple Lossless Compatibility

Hey, all - now that Apple Lossless is released for some Sonos products, it’s time to consider an upgrade.My current listening set-up is a stereo pair of Play:3s with a sub (gen 2).Given that Apple Lossless will not play over Play:3s, I am ready to upgrade to a pair of 5s.My question is: if I connect my gen 2 sub to the pair of 5s, will that negate the ability to play Apple Lossless? 

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2 months ago
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ncolarussoContributor II
asked in Controllers and Music services
App Update 80.09.08 where is the surround sound adjustment?

Recent update no longer has the surround sound sliders. In addition the distance options have disappeared. See image. Anyone know how to get them back? 

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2 months ago
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WXRTsince1974Contributor I
asked in Controllers and Music services
Audacy plays and stops randomly

Over the past couple of weeks, when I am playing 93.1 / WXRT radio over Audacy on any of my Sonos speakers (Sonos 1, Play 3, Playbar) the music cuts off and usually restarts after a few seconds, sometimes it randomly drops the station altogether.  It is very frustrating to listen this way.  I had been successfully listening for years with no problems.  I can stream my Apple music, all day long, with no issues of music cutting in and out,I get the same results when I launch the radio station thru Alexa using my voice, or thru the Sonos app on my phone.Anyone else experience Audacy radio stations cutting in and out?

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2 months ago
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tonythebutcherContributor I
posted in Controllers and Music services
Sonos desktop controller

I was happy today because my Sonos app on my phone worked and I was able to play my music from my library, the reason I spent the kind of money I spent on the system.  So because I was happy today and decided to see just how unhappy and frustrated I could get, I decided to run my Sonos desktop controller.  I was expecting to need to update the app but what I got was “We found Sonos on your network” message.  So if the app sees my Sonos system why would it not automatically connect?  Good question but I clicked on “Let’s connect” and found that it can’t connect.  Cant connect to the system that the app knows is there (over and over with the try again click).  Go figure.  Click on the link for firewall help and my firewall isn’t listed.  And so now I can spend the next three hours on the phone with tech support or rebooting endlessly just to find out Sonos changed something useless to the system just to piss me off.  Anybody have any suggestions?

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Airgetlam
2 months ago
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CharleCaboContributor I
asked in Controllers and Music services
aftermarket apps

Do any aftermarket apps control both Sonos App 1 and App 2 at the same time?

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2 months ago
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RibContributor I
asked in Controllers and Music services
Can't connect to my shared music folder on PC.

Can't connect to my shared music folder on PC. In the description it additionally says the path name should be \\computer name\shared folder. In the app on my Android phone it says: //computer name/shared folder. Which is correct backslash or forward slash?RegardsBirger

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2 months ago
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