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my windows Sonos app keeps telling me some products are not registered and wont let me into the app

  • July 30, 2025
  • 12 replies
  • 166 views

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When I open the Sonos windows app I am asked to check for updates, which I do and there are none. It then goes back to the same screen for checking updates. If I select “more options” and then “continue using the Sonos app” it responds with “some products are not registered”. On selecting “register your products” it asks you to log in and then responds with “your system is up to date” but it then goes back to tell me “some products are not registered” and I can’t get into the app.

I have tried uninstalling and reinstalling the app but still the same result as above. I have rebooted the router and powered down and back up all my Sonos devices to no avail.

I have tried contacting Sonos via the chat selection for the past 2 days but after waiting over an hour on each day I have given up in frustration.

I can play my music using my iPad or iPhone with no problems so the connection is there.

any advice would be welcome

Best answer by beejay49

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app. 

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12 replies

Airgetlam
  • 44825 replies
  • July 30, 2025

I’d call Sonos Support to discuss it, rather than trying the ‘chat’. 

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


controlav
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  • Lead Maestro
  • 7889 replies
  • July 31, 2025

Try one of my Windows apps (see profile).


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  • Author
  • Contributor I
  • 5 replies
  • Answer
  • August 2, 2025

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app. 


Pools-3015
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  • Prodigy I
  • 1273 replies
  • August 2, 2025

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app. 

If you will continue using the Boost, you should add it to your profile so that others are aware.

If you feel the need to wire a speaker, you can wire either the Play 1 or the Playbase and remove the Boost. A speaker will do the same thing the Boost does by providing Sonos net to the other speaker.


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  • Author
  • Contributor I
  • 5 replies
  • August 6, 2025

Thanks, I have now added the boost to my profile. I have never updated it since I registered several years ago.


Airgetlam
  • 44825 replies
  • August 6, 2025

For what it is worth, the BOOST is now less important in a Sonos system. It still talks well to ‘older’ Sonos equipment, but newer devices don’t have the ability to communicate with SonosNet, which the BOOST generates. They rely on a regular WiFi connection, or in some cases, can be wired directly using an Ethernet cable. 

I currently use a mixed system myself, but at the next power outage, my plan is to remove the BOOST I’m using, and leave everything hanging off the WiFi directly. Routers these days are much more capable than when the BRIDGE and then BOOSTs were introduced. Between that, and the capability of a SonosNet speaker being able to create a SonosNet signal itself, when wired to the router, there just isn’t much of a call for these separate devices. 


Stanley_4
  • Lead Maestro
  • 12395 replies
  • August 6, 2025

I removed my Boost a while back as I had other Sonos wired and it was redundant since none of the other Sonos picked it as a connection point.

More recently I pulled the Ethernet from all my Sonos and went wifi only. As said above my newer Sonos were already on wifi so putting all my Sonos there made sense. If anything performance has increased and I opened up the old Sonosnet channel for other use.

Sonosnet v1 or v2 is pretty old technology and the newer wifi connection modes do a lot better job.


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  • Author
  • Contributor I
  • 5 replies
  • August 7, 2025

I don’t have any of the newer Sonos products my system consists of 4 play 1s , and a playbase. I don’t have any of them near my router so can’t use Ethernet.

 


106rallye
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  • 6599 replies
  • August 7, 2025

Have you tried using WiFi?


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  • Author
  • Contributor I
  • 5 replies
  • August 7, 2025

They are using wifi as none of them are wired.


Stanley_4
  • Lead Maestro
  • 12395 replies
  • August 7, 2025

They are using wifi as none of them are wired.

If you are using the Boost all compatible Sonos in range will connect to it using Sonosnet so they are not using your Wi-Fi but the Ethernet going to the boost. Sonosnet is wireless but it isn't the same as your wifi.


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  • Author
  • Contributor I
  • 5 replies
  • August 7, 2025

Thanks for that.