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Hi,

For more than a year now, I’ve had a persistent issue where I need to re-authenticate my YouSee Music account in the Sonos app **every single day** to be able to play music.

I’ve contacted Sonos support (ref: ******** ) and was told the engineering team is aware and working on it – but no ETA has been provided. Also, there’s been no clear statement on how or when affected users will be informed.

I’ve followed the “remove and re-add service” workaround from YouSee, but it’s only a short-term fix. This issue started after the new Sonos app was launched – and it still isn’t resolved.

❓Is there any official update on this issue?  
❓Has it been identified and prioritised internally?

Thanks in advance – hoping the community (or someone from Sonos) can shed some light on this.

Moderator edit: Case number recorded and removed

Hi ​@JAS85, welcome to the Sonos Community!

I’m sorry to hear you’re having issues with YouSee Musik. What you’ve been told by support is correct: our team are aware and we’re working with YouSee Musik for a solution but have no ETA to share on when this will be resolved.

There isn’t any update on this issue to provide you with, however your case has been escalated to the team and has been tagged with this issue. If there is any update, you’ll get an automatic email regarding this, or the team may reach out if any additional information is needed from you. This thread has also been tagged with the issue, so if there are any updates I can provide them, though you’ll likely see the fix in place on your system before I reply with an update.

I hope this information helps.

Thanks for the clarification.

It’s good to know the case has now been tagged and escalated, and I appreciate that you’ve linked this thread to the internal issue. I’ll keep an eye out for updates, and I hope Sonos and YouSee can provide a lasting solution soon – this has been ongoing far too long.

Thanks again.
 

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