Controllers and Music services

I recently tried to use Apple Music with Sonos and learned SONOS won’t import any files that aer mp4 and those files can't be converted.  I have a lot of music I own and want to be able to use a streaming service to augment what I have.  (I want playlists that have both my own music as well as music from a streaming service).  So I googled Amazon Unlimited and it sounds like this might have fewer restrictions.  IIs it possible to download music via Amazon Unlimited, import everything to SONOS such that I can listen to both my music and downloaded music in playlists I’ve created?  I don’t want to go through Alexa and I DO want to mix and match what I’m listening to.  (My SONOS speakers are old and do not support streaming to them directly from for example iTunes).  If Amazon Music Unlimited has the same challenge that Apple Music has is there a streaming service that does work this way? 

I got a couple albums recorded in Atmos but no luck when trying them through app's music library nor  plugging to my projector's USB the hdd that holds this media. It always send it downgraded to my arc ultra and eras 300 in stereo pcm.Is there an Android media player or any other workaround that will let me enjoy this music at their full encoding with my sonos system?Thanks community.

bonjour,impossible de lire Apple Music, que ce soit sur sonos ARC ultra ou Beam gen1 un depuis ce matin j’ai tout essayé déconnecter reconnecter puis déconnecté le compte Apple Music, le reconnecter. je suis à jour iOS et appli sonos.ces bugs récurrents sonos deviennent lassants à la longue .. obliger de lire la musique en AirPlay donc en mode dégradé… adieu le dolby atmos notamment si quelqu’un a une solution ?d’avance merci Moderator Edit - Translation by Google:Hello,I've been unable to play Apple Music on either the Sonos ARC Ultra or Beam Gen1 since this morning.I've tried everything: disconnecting, reconnecting, then disconnecting the Apple Music account, and then reconnecting it. I'm up to date with iOS and the Sonos app.These recurring Sonos bugs are becoming annoying after a while… I have to play music via AirPlay, so in degraded mode... goodbye to Dolby Atmos in particular.Does anyone have a solution?Thanks in advance.

My system (still S1) has been set up with some kind of workaround to receive Patreon-only content from a podcast in a direct stream, in addition to the podcast's public content. I let Patreon lapse for a month, and now the workaround isn't working and I can’t find the directions I used before. Does anyone recognize this process enough to help me get that member-only stream back into Sonos? TIA!I should add that I don’t subscribe to streaming services (Spotify, Amazon Music, etc) so that’s why I’m looking for the process to add a direct stream.p.s. Pardon the typo in the subject line. :D

I would like to see the lyrics while I’m playing a song in my Sonos app. Normally I use Spotify.  is it possible?

Hi, I have new Mac Book and trying to set up Sonos. Installed the app but there is no sign of “manage” to allow me to add music folders etc., I’m new to Mac and tried searching, googling etc., but am stuck. I have read other interesting articles about how to get my folders working once I can find “manage”, at least I think I have.

Sonos has marked this issue as “resolved” but it’s not. I stream radio with Apple music every day though my Sonos Beam and inevitably I start experiencing drops in the stream. Meanwhile on my portable sonos speaker I never experience this drop no matter where I put it in the house. Yet another unresolved glitch by Sonos that people are begging them to resolve.

Bonjour,Pourquoi n’a-t-on pas accès à la configuration TRUEPLAY de la Sonos Beam Gen 2 quand on ne dispose pas d’un appareil Apple ?!On doit acheter un iphone ou un ipad pour utiliser sa Sonos Beam Gen 2 !!!!C’est aberrant !Merci pour vos réponses.Rodinet

This issue still exists.Anyone else? Or proposed solutions? 

I have multiple rooms ( & a hall ) each with 4 speakers ( & subs ), I have fully embraced Sonos throughout our home, yet I am constantly frustrated with having to group 2 stereo pairs so I can play in a room. It constantly fails, all I want is for them to remain fully paired and appear as one set, neither one volume so I don’t have to keep wondering why the sound isn’t right and then to findbrhat I’m only playing out of 2 of 4 speakers. I could have done this in my old none Sonos based house with no problems.inreally want Sonos to work and. This feels like a minor software issue, please make it possible or tell me how to if it’s already possible.

Hi.  I updated my Sonos desktop app from version 16.6 to 16.7 yesterday and then tried to update my local music library since I had added some new songs but now I get this error message:This message doesn’t make sense because my music files haven’t moved and I was able to index my library under version 16.6 a few days ago without any problems.  I tried updating my content on the mobile app too; I didn’t get an error message but the new songs were not added.Any ideas or do I just need to wait until the next update for this new bug to be fixed?  (Troubleshooting this app after each update is really getting tiresome.)Thanks.

Hi Sonos Community, I am trying to connect a USB hard drive to my router which I have loaded with songs from my computer and play through Sonos using the app. Some time ago this worked fine by the following: Manage - Music Library Settings, using a path as - //192.(IP Address...)/Name of Drive but this errors out when I progress further. It seems to be since upgrading to Windows 11 or possibly because the Sonos app has changed? I have also read that SMB security settings need to be set back to v1, which I believe I have done.Could anyone tell me if they have successfully enabled connecting a hard drive to their router on their Sonos set up and how they have achieved this, and if I need to correct the path or settings to make this work?

I'm running the latest SONOS app and have Amazon Music connected.  It will search and play music without issue, but it will not allow me to access any Podcasts.  Is there a fix or workaround?  I'm also a weirdo and not in the apple ecosystem, still rocking my andtoid based Samsung S21 Ultra.TIA,Brian

I just bought an Era 100 Sonos and I set it up and I am using Spotify on it but I really want to listen to Radio 4 and BBC Sounds. The instructions are to open the Sonos app - fine and go to Settings fine and then go to Services and Voice - not find because my app doesn’t have this. I searched through all the radio channels and searched for BBC Sounds and it says it has nothing. I just don’t know what I need to do. 

Realizing the inevitable (phasing out the desktop app and going to a web-based controller), I’m starting, grudgingly, to use my browser to connect with my systems.I’m not seeing any ability to adjust the EQ on my speakers through the web-based controller?  Am I wrong and, if so, where can I do that?   If I’m not wrong, I hope this feature is added asap.

I'm still experiencing the terrible lag on basic play controls, volume and mute which make the listening experience rather traumatic rather than pleasurable as it use to be - just wondering whether anyone, anywhere, any how had discovered a reliable fix/ solution??Note for Sonos - basic play functions like volume, track selection, skip forward, skip back have to work instantaneously it is a basic user experience expectation - if it is true from what I read that even basic control functions go to the cloud with the added latency and lag for using the system I paid you alot of money for to play music reliably in my own home then you really need to rethink that engineering decision - simply unacceptable! (you might also think about making a clear and unambiguous statement about that, as the speculation and lack of trust is hurting you badly)

I am running approximately 14 devices using iPhones, iPads and two separate Mac computers.   Everything iOS works fine but suddenly both controllers on OSX will not recognize the system.  I have deleted a reinstalled the OSX apps, reset Modem and Wifi Routers.  I have checked the firewall settings and there have been no changes to the system, just stopped working and no help. I’ve been on the help line for 30 minutes with someone who seems to know less than me and I’ve been a user for 15 years.  All the iOS devices continue to work, really frustrating that I can select and run the system from Spotify better than using the Sonos app.   Roon endpoints will be my next stop.  Anyone with something other than start over?

Why did Sonos need to change the view of what is playing?  After having a nice big view of what is playing it’s now a popup box that a ¼ the size of the screen…why?  Why make it smaller?  It so small that it’s impossible to slide the progress bar, as your finger blocks the view. Once again, we get an update that’s a downgrade in what we had before. Why do they keep trying to fix something that’s NOT broken? It’s as if you feel if we need to constantly have things changed, why? The old saying of it’s not broken, don’t fix it.  

When I select a Spotify song in the Sonos app and checkmark all or a subset of the Sonos speakers on my wireless LAN, the speakers will randomly mute and unmute before gradually settling into the specified song and configuration. This process can require almost a minute, presumably while the network services finish negotiating?Across my townhome I have seven (7) Sonos Five speakers, plus a small theater with an arc ultra, sub mini, and two Era 300s.I have a relatively high-end wireless router (a Nighthawk with 40-50 device capacity).I’d like to be able to select a song, check a subset of the speakers, and have the music reliably begin on the target devices without latency.   

Hi all, I have an issue with error 913. I run S1 and S2  Windows 10 and android apps. S1 can add library from NAS drive (Dlink DNS323, Old but still kicking), but S2, comes up with error 913?Looked things up, but still confuddled!Cheers for advice.

a few updates ago, I noticed that when I click on certain favorites they play but show no content and there is no FFW RW, or scrub bar. I am seeing this with Apple Music and YouTube Music. If I press and hold and click play now, I get the meta data and transport controls. Anyway to fix this?

Im using Sonos app (v 80.16.33 ie the most recent version iOS released 2 weeks ago as of agent 15, 2025). When attempting to use the horizontal sliders for Volume Control of speakers individually or as a room, I find it extremely difficult to adjust with my finger the volume in small increments eg (+/-1 increments) - especially attempting to reduce the volume.I happen to have a surround setup with Sonos arc, and controlling the surround setup’s volume settings in the surround settings → “Surround Volume” for “TV” and “Music”, there are much appreciated “-“ and “+” buttons to the left and the right of the finger slider volume control. I suggest and kindly request that the Sonos app (at least for iOS) throughout the app adds the “-“ and “+” to the left and right of the end of all all the volume sliders in the app (ie for all speakers playing music) - to make it easier to adjust playing volume in small increments.

Não consigo transferir a propriedade do siatema Sonos para outra conta

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...