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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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9722 Topics
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Dustin_3Contributor I
asked in Controllers and Music services
Connect:Amp audio drops only with Spotify

Using the S1 app my gen 1 Connect:Amp ZP120 will often lose audio for 5 to 10 seconds while playing Spotify. It is grouped with a Play:1 which does not drop audio.  Everything is on WiFi, which is congested, however there are no issues listening to Sonos Radio, Amazon Music, PocketCasts, etc. Unfortunately I have no control or access to the WiFi set-up at my apartment.  I know there are memory issues with the gen 1 Play:5 and Spotify which is why I sold mine and went with the Connect:Amp which I already had and just needed some speakers for. Gapless playback, automix, and crossfade are all disabled in the Spotify app since I read those could lead to issues with older equipment.  I have a diagnostic report *********** run right after the audio dropped.  Is there anything I'm missing here that could fix this other than upgrading to a current generation Amp and S2 app? I've been avoiding S2 until the stability issues get sorted out. Moderator edit: recorded and removed diagnostics

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KrobusContributor I
asked in Controllers and Music services
Windows 11 Sonos can't find files on PC

On Windows 10, Sonos went to//My Computer/Music. Now it goes to//Desktop-PRMVB3Q/Music and there is no such folder. Network profile is private. Music folder is shared with everyone. Firewall not blocking. Radio station plays on the Sonos just fine.

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Johan ReinhartContributor I
asked in Controllers and Music services
probleme de configuration et d'utilisation de mon système sonos et instabilité récurente

Bonjour,Plus possible d'envoyer ma musique directement sur sonos Arc à partir de mon téléphone en Bluetooth ou wifi direct il ne détecte plus sonos arc, mais la five.Je n’ai plus d'accès à l'interface Home sonos sur ma tv samsung, difficultés à associer système sonos Arc Home cinéma et une sonos five, impossible de créer un groupe d'enceintes. Problèmes de réseau wifi. instabilité chronique du système surtout quand je groupe la sonos arc et la five.Merci d’avance pour vos reponses et conseils Moderator edit:Google Translate- No longer possible to send my music directly to Sonos Arc from my phone via Bluetooth or direct WiFi, it no longer detects Sonos Arc, but the Five.I no longer have access to the Sonos Home interface on my Samsung TV, difficulty in associating the Sonos Arc Home Cinema system and a Sonos Five, impossible to create a group of speakers. WiFi network problems. Chronic instability of the system especially when I group the Sonos Arc and the Five.Thank you in advance for

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GeeefceeContributor I
asked in Controllers and Music services
I can't listen to Radio Swiss Classic IT anymore

I used to happily listen to Radio Swiss Classic IT on Sonos. Then came the 'Catastrophe'!The station disappeared and I cannot get it back. The radio station say there is nothing wrong at their end. I guess it must be more fallout from the disastrous software update?  

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CaliscotContributor I
asked in Controllers and Music services
Sonos Beam and Airplay

Add me to those multitudes where Airplay can’t connect to Sonos Beam.Been working for three years.Just stopped.Any solution? Step by step? (Work ok with other devices in my home.)

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Mr. SnrubContributor I
asked in Controllers and Music services
Cannot get Sonos to play Tunein or iHeartRadio podcast

I just installed the Tunein app on my iPhone, I added Tuneis as a service to my Sonos app. I am trying to listen to a podcast and it plays through my Sonos speakers “Welcome to Tune-in!” and it plays a 30-second advertisement… but the actual podcast itself never starts playing. I press the Play button again and the “Welcome to Tunein” 30-second advertisement starts playing again. How do I get the actual podcast to play? Also, I tried to listen to the same podcast through the iHeartRadio service and it said “Unable to play (podcast name) the connection to iHeartRadio was lost”. How do I fix this? All I want to do is listen to my favorite podcast through Sonos!

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cbulcaoContributor I
posted in Controllers and Music services
sonos app, pure garbage.can i return speakers for a refund?

can we return speakers for refund. app is so broken it has been a couple years since I have been able to access my music library. will not buy another sonos product unril rectified. the one thing they offered was a no hassle easy wireless experience. somehow they have completely lost their way.  can we get a refund?

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clarkie79Contributor I
asked in Controllers and Music services
New Sonos App - cannot Play next song or add to queue

Long time Sonos user (>10 years). First time post.I have been using the S1 app until now as part of my system was not compatible with S2/New App.Removed Play 5 (Gen 1), added Era 300 and moved to New App today.More painful than expected and needed to do a factory reset on each item and add into new system in New App. Finally got set up, however I am not able to use the queue function. Play Now, Play Next and Add to end of Queue all do not work (across all streaming apps and music library via NAS).Replace Queue does seem to work, with music starting immediately. Tried a reboot of router, reboot of all products and reboot of app. No change.is the queue problem still a known issue or should it be working?Any ideas on how to resolve much appreciated. Thank you 

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SCSFLContributor I
posted in Controllers and Music services
Sonos App Usability

I don’t understand why such a simple concept: “I want to play the music I own or subscribe to on the speakers attached to my WiFi” is so hard to navigate in your app.Between your weird descriptions of your Services, your Favorites and Your Sources, it is difficult to get get a simple song on Apple Music that I’m signed in to play on the selected speakers (2 out of 10 that show up on the Sources).Your app has sucked for years. Can you hire a good usability person, or your most ticked off user, to just come in and help you to redesign this before you go down the Crappy App road again? 

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FabJeanContributor I
asked in Controllers and Music services
Airplay - Apple TV - Audio cutouts

Hello,I use my 2 Era 100 + sub mini with an Apple TV, so with Airplay 2.After about 30 minutes, no sound...I need to unplug and replug (power off, then power on) the Era 100 to be able to have the sound again.Is it a known problem? How to fix it?Thanks for your help and advice.BR

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Mrytk421Contributor II
posted in Controllers and Music services
Youtube Music Playlist issues

My YouTube Music playlist has 2,337 songs. The Sonos app on android, when selecting my playlist, now takes a hand full of songs and repeats them totalling to 34,100 songs. Shuffle doesn't work. Before this it used to show 500 songs. This is just flat out awful and frustrating. It's amazing how we went from a good product to garbage and it has been for a long time. Customer satisfaction doesn't seem to be a concern. When will this be fixed?

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Rnd.ridgwayContributor I
asked in Controllers and Music services
log in as system owner login loop

It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please. 

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Quentin1815Contributor I
asked in Controllers and Music services
Sonos app request to log as system owner which I already am

I have a system with a Sonos ultra arc + 2 one sl + one sub gen 3. everything was working fine, except true play which is a misery. now the app request I log in as system owner. I am the system owner.. it was working previously.. I have reinstalled the app but still the same error message..

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Ryan JHContributor I
asked in Controllers and Music services
How to use Amazon profiles in Sonos?

I have different user profiles in my Amazon music account for different people in my household. I can access Amazon music through the Sonos app, but it doesn’t see the profiles in Amazon music. How do I fix this?I use the Android Sonos S2 app.

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ZB70Contributor I
posted in Controllers and Music services
Amazon Music support for other countries - Poland

When should I expect support for Amazon Music in Poland. I have working account and cannot use it with Arc Ultra

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wjogertContributor I
asked in Controllers and Music services
Volume Slider missing

The volume slider keeps disappearing from the app.  The SONOS app is garbage, but the inability to control volume now makes the speakers GARBAGE too. Wednesday I switched internet providers.  WiFi in new router was configured the same as previous router, including same name and password.  SONOS speakers would not reconnect, even after cycling power.  Create a new WiFi network and follow instructions to use app to change network settings.  Only 1 of 3 speakers come back.  Nothing would bring those speakers back.  Following other threads on this forum, did factory reset on speaker.  App could finally find the speaker, but stated I could not use the speaker until firmware update.  WTF.  Updated.  App still said I needed to update firmware to use speaker, but also told me the firmware was up to date.  WTF.  Following another thread on the forum, cleared app data and cache… no help… and uninstall / reinstall app.  Both non-functional speakers request update.  Perfoem update and finally get

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Jim196Contributor II
posted in Controllers and Music services
Synology Beestation connection

I have purchased a synology Beestation and after some initial problems managed to connect it to my Sonos. It worked OK for about two weeks playing my music library through my Samsung tablet then lost connection. I have tried reconnection using original file path with no success,I get either " something went wrong " or " access denied " messages. I have tried all the usual remedies, Any Ideas?

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JeroenNLContributor I
posted in Controllers and Music services
USB path in sonos for USB stick in fritz.box 7583

Dear Forum,struggling with thus half my Sunday. Hopefully you can help out.  i do not know what the taxonomy in sonos is, to add a music library on the USB stick I insrted in the modem. I have now\\fritz.box\JeroenMusicthe usb stick is called ‘JeroenMusic’ with directly all my CD’s on it. But somehow this doesnt work. sonos gives feedback that the access is denied.assumed that all settings are correct in the fritzbox, I would like to know whether the syntax is ok.  thanks

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MisfitoContributor I
asked in Controllers and Music services
how to prevent others from messing with the volume of my sonos?

Is there an option to block others from messing with the volume of the sonos app?

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yellowtailTrending Lyricist I
asked in Controllers and Music services
Sonos iOS cannot add MacOS Music library

Old story by now but here it is: in the Sonos app (latest) on iOS (v18) was (finally) able to add my MacOS Music library hosted on a Mac Mini. However, I noticed that a new album I had added to the Music library was not appearing in the Sonos app. The default setting, I believe, is to update the library every night. Clearly not happening. I tried to manually update the library (“scan for new content”) but that did not help. I deleted the library but the app became stuck on scanning even though I had deleted the library. So I deleted and reinstalled the Sonos app and it still showed that that it was scanning (which is weird as deleting an app on the iPhone removes all of its files; maybe the Sonos app is pulling some setting from the Sonos servers?). Anyway, after much force-quiting and restarting the iPhone the scanning stopped. Now I cannot add my Music library back. I keep getting the “access denied” message. Nothing has changed on the Mac Mini in terms of sharing, etc.. I verified t

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Andyj3007Contributor I
posted in Controllers and Music services
Radio Services

Ever since the app 'update' I have continued to experience problems with it crashing and having to restart it. This especially becomes a problem when trying to play any radio station. In recent, weeks it has gotten worst with 'currently unable to play' error message everything time I select a radio station. I have multiple sonos players, location throughout my home. I love the sonos system and have enjoyed playing music through it for many years. However, these constant issues are trying my patience and I have reached the point that if there is no real improvement to the app, I will be selling all my speakers. 

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chambolleEnthusiast II
posted in Controllers and Music services
Where did my sonos playlists go… AGAIN?

I just did an ‘update all’ in the app store on my ipad earlier today. I wasn’t paying attention, but perhaps there was a sonos update in the list.Now I see that all of my Sonos playlists have disappeared. The playlists remain in the app on my iphone, which I have not updated.Is this another chapter in the continuing Sonos screwup saga? Is there a way I can copy the playlists from my phone to my tablet? What the hell is going on NOW?

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karel1989Contributor I
asked in Controllers and Music services
Manage two Sonos accounts from an external location with the same Sonos app

Hello, good afternoon. I have a question please. If I have two different Sonos accounts (i.e. two systems registered with two different emails), is it possible to manage the music from both accounts with a single Sonos App? That is, play music from a single device (for example a tablet) regardless of the location? Could I control the music from any internet connection without having to be physically at the location? Thank you in advance.

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controlav
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aikContributor II
posted in Controllers and Music services
Play BBC6 Music directly

Here is a stream:https://as-hls-ww.live.cf.md.bbci.co.uk/pool_01505109/live/ww/bbc_radio_one/bbc_radio_one.isml/bbc_radio_one-audio=320000.norewind.m3u8Which I’d think my Sonos should play. But it does not.I am even trying mediamtx to transcode it into something Sonos would accept as:/usr/bin/ffmpeg -re -i https://as-hls-ww.live.cf.md.bbci.co.uk/pool_01505109/live/ww/bbc_radio_one/bbc_radio_one.isml/bbc_radio_one-audio=320000.norewind.m3u8 -acodec libfdk_aac -profile:a aac_low -f rtsp rtsp://localhost:8554/a1and try playing it on Sonos as “http://192.168.10.201:8888/a1/index.m3u8” but the android Sonos app says “is not encoded correctly”. It is aac and I hacked mediamtx to return content type as audio/aac as per https://docs.sonos.com/docs/supported-audio-formats  but still no playing.How do you debug this kind of problems?

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ArkinstonContributor I
asked in Controllers and Music services
jiosavaan app and playlist

Am unable to connect the jiosavaan app or play on my Sonos Arc from my phone...

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