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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,400 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8463 Topics
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SarnoAvid Contributor I
asked in Controllers and Music services
How to hear Radio Sonatica on Sonos in UK

How can I listen to Radio Sonatica (http://sonatica.fm) in UK?It doesn’t show up in a station search using the Sonos Android app.When I try to play Radio Sonatica on TuneIn using the web, TuneIn says I am not in the right region or country to listen to it. I am not sure where it is based or why this is a problem.Is there a way to get around this?

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controlav
2 months ago
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Schroder7Contributor I
posted in Controllers and Music services
Sonos Does NOT WORK - MONEY BACK

This has been going on wayyyy too long!!! GEE! Maybe we should all keep purchasing more SONOS products to throw all of our money out the window!!! You have all of us Customers that have spent Thousands of Dollars on this equipment!!! Then some pretend Brainiac decided to F%$# it all up - leaving countless - loyal Sonos Customers in the Wind!!!! Seriously! WTF??? During all of this - I purchased a new $900.00 (actually it was more) Router to supposedly accommodate these ridiculous ‘made up’ updates - and it STILL DOES NOT WORK!!!! Of course, during all of this - you feel safe and protected because you only hide behind a website and possibly some phone calls for assistance - which, been there - done that - and who has the time for that!!! As for owning a company myself - which deals with elevators - installation - maintenance and repairs - there is no way in hell - that we could skip along diddly not doing anything to FIX IT! Because you don’t have to - because you HIDE!!! But! Still adv

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AjTrek1
2 months ago
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Alan_87Contributor I
asked in Controllers and Music services
the system

Once again you do an update and the system is crap.  Speakers. Dropping out all the time take for ever for the app to connect to my music and radio stations go off more than on.   adjusting speaker levels take for ever. Open up the volume and by the time you get to the speaker you want it closes and you go again we never had any of these problems.   Bought new speakers and other bits. Wish now I never did  come on sort this out 

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Airgetlam
2 months ago
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MbiaContributor I
asked in Controllers and Music services
fading or dropping music

Since the upgrade my music volume flexuatrs or drops. Any solutions.  

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M
2 months ago
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mazi1965Contributor I
posted in Controllers and Music services
sonos app

seit 20 Jahren benutze ich Sonos und die Sonos App. Mehr oder weniger problemlos warum funktioniert auf einmal diese Sonos App nicht mehr? Warum kann ich auf mein Spotify Konto nicht mehr zugreifen? Ich bin so genervt, dass ich kurz davor bin. Diesen ganzen Sonos Krempel in den Müll zu schmeißen - hat irgendjemand eine Lösung für dieses Problem? 

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Schlumpf
2 months ago
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jjjjwalkerContributor I
asked in Controllers and Music services
Trouble with grouping speakers

I cannot get my Roam and Pay:1 to group. When I try to group them it says “Unable to group, try again later”. What gives? I updated the Sonos app and the Spotify app. Both speakers are connected to my wifi. Very frustrating. This used to work. 

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2 months ago
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MichaelVKContributor I
posted in Controllers and Music services
When will we have a stable system again???

I have had Sonos since ZP100 and have loved it, advocated for it and been a bit of a Sonos evangelist among our friends. I have seen how the reliability of the ecosystem has been reverse proportional with the number of introduced features. It was a hit to the loyalty when they in 2020 broke the backwards compatibility and forced everyone to buy new units. However, the improved sound experience justified this. But with the introduction of the new app, there is no longer justification for me to recommend the system. It is unbelievable how many bugs were introduced. 6 months in I still have a MUCH less stable and responsive system than I had before May 2024. Just unbelievably unsatisfactory.I wish Sonos would try to get back to what it originally was - a high quality product with  high quality sound wrapped in high quality UX. I can honestly say that the first and last aspects are no longer existent. 

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controlav
2 months ago
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freecell1Contributor I
asked in Controllers and Music services
WUNC not working on Tunein or Sonos Radio

I have been using TuneIn on the S1 app for years. Today it has stopped loading WUNC. I have tried to add/use Sonos Radio but it fails there too. I also tried to remove and re-add TuneIn, but that didn’t fix it. I tried another station that did work.What’s confusing is that I never created a TuneIn account. I assume that way back in the day, Sonos had some auto-Tunein-login agreement. I did sign up for TuneIn using GMail just now, but there’s no option to use those credentials in S1. When I re-add TuneIn, the S1 app just automatically does it without asking me for a username.BTW WUNC does work on the TuneIn browser page using me new account.It’s driving me crazy. Do I need to reboot something? It worked yesterday!

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F
2 months ago
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arthurPContributor II
asked in Controllers and Music services
Music library file sharing

For a long while music library sharing has been a problem.   I have just downloaded and installed the latest update but am still unable to  get access to my library.   Should this still be the case or am I going about it rh wrong way?

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2 months ago
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andrev3000Contributor I
asked in Controllers and Music services
Sonos No Longer Appears in Spotify Connect

I have a Sonos Connect playing through my home theatre.  I can use the S1 App but usually just use Spotify.  Suddenly it no longer appears in my Spotify Connect list on devices on the same Wifi network.  This has been operating fine for 8 years.  I can use Spotify in the S1 Sonos App on my iphone but when I am in Spotify I can’t see Sonos.  Alexa can also no longer see Sonos.  My Connect has been upgrading its software automatically.  Is it possible the latest software version doesn’t support Spotify Connect?

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Corry P
2 months ago
O
osm
posted in Controllers and Music services
Please provide a way to access "Recently Played" without signing in as system owner

I want everyone in my household to be able to access "recently played" but I don't want everyone to have admin rights on the system. As far as I can tell its not currently possible to give people access to recently played without also giving them admin rights.Please make it possible.

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Corry P
2 months ago
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TriedandtestedContributor I
asked in Controllers and Music services
Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost all cannot be found on App

Hi All,I have the listed equipment  Play 1 x 2 (Gen 1) + Sonos Playbar + Sonos Boost and none can be found on the app. I have tried to factory reset one Play 1 and connect via Ethernet cable to the router (whilst Boost was connected) the app recognised it, but would not go to the next step of creating a new system.My system has not been recognised for about 3 to 4 months. I am frankly sick of having dead speaker ornaments in my house that music should be coming out of. I will attempt to call Sonos support tomorrow.If I get through and we can resolve, I will post the solution here.Backstory - These products were all working up to 3 months ago and controlled via the app. the products are not defective. I have owned them for many years. If there is another way of controlling them and linking them, please share. Appreciate any advice. Thanks 

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2 months ago
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ForensicnessContributor I
asked in Controllers and Music services
Line-in function

I have just read an email from the CEO of Sonos, which made me feel better about my system. I have always used a line-in function to play CD’s and have linked my TV audio output via this method to my speakers. Since the launch of the new app, I can often get no sound through my Sonos speakers via the line-in as this completely disappears in the app. I often get told I have no products either, despite having 5! It has been incredibly frustrating, and the only way I can fix this is pulling out all the cables, and re-booting the app.I had thought it was something to do with how I was using this function, but it always worked well in the old version. Maybe it is new app?Has anyone else had the same issue with the line-in function?

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Iain59
2 months ago
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Ben40Contributor I
asked in Controllers and Music services
Current solution to Apple AirPlay password request

Hello,This question has been asked many times before, but is there a solution to the AirPlay password issue even though no password has been set?The problem has existed for more than 3 years now, and all that can be found to solve the problem is to reset the device and set it up again.I find this solution very inconvenient, having to set up my device again every few days in order to be able to use it.I am grateful for every new and, above all, permanent solution.Greetings from GermanyBen

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Belly M
2 months ago
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YourProductsSuckNowContributor I
asked in Controllers and Music services
speaker consistency

WHEN ARE YOU GOING TO UPDATE THE PRODUCTS AND APP??!!   Seriously this is absolute garbage the way your speakers drop steaming music - EXACTLY WHAT THEY ARE SOLD TO DO.    this is Walmart level quality now.  I would not recommend Sonos to either of my ex wives.  Ok, maybe one of them. But yall need to get it together.   Nothing but snake oil salesmen at this point.    I prefer my UA Boom over your s**t speakers.  At least I can hear songs in their entirety.   Do better. 

13811
106rallye
2 months ago
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mborellaProducer I
asked in Controllers and Music services
Best NAS Solution

I have a 10-node Sonos setup. I am a heavy user of the local music library on my PC, which has over 150GB of tracks.The music library debacle has hit me hard. About every two weeks it starts giving me errors and I have to go through the flaky process of deleting and reestablishing it. I am wondering if my life would be any easier if I just got a NAS and moved it over there. Can anyone say for sure whether this would avoid the local music library issues I’m having and/or is a reliable overall solution with the current (lousy) software?FWIW, I am on Windows 10 and 11 devices. We also use Android and IOS apps but try not to because they are unreliable. If you have a recommendation, please let me know the specs of your setup. Thanks. 

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M
2 months ago
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Lawrence GershContributor I
asked in Controllers and Music services
Question about the Sonos app

When using the Sonos App to select music sources and types and what music is playing in the queue,there is a small tick box showing which one can either check or de-select:Does anyone in the Sonos community know the intended function of this box?

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2 months ago
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lily_johaContributor I
posted in Controllers and Music services
the new app doesn't work ever

whe3n opened it states that there is no products, then it requires re-authorinzing, but it won’t send the email required for the re-authorizationand I can’t even turn up or down the volume - actually I have no control over my system at all anymore - that was okay until the streaming programs changed and I can’t do anything, my system is now useless PLEASE BRING BACK THE LAST APP

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Airgetlam
2 months ago
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HankWFContributor I
posted in Controllers and Music services
entire sonos network wiped out.

This morning I went to play music within my house, and all the components do not exist. When I try to add them, it’s looking for a pin that does not exist on many of the components. When I try to add a component with a pin, system will not save it. There are over 50 devices that were in my system. 

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J
2 months ago
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Frits ve WielenContributor I
asked in Controllers and Music services
Video of Sonos App doing things totally onits own

 

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Airgetlam
2 months ago
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Ratty99Trending Lyricist I
asked in Controllers and Music services
editing groups

Is anyone else suffering from not being able to add a speaker pair room to a group?  I have " everywhere" group and the wonderful new app refuses to save the change when I add kitchen to the group.  Any ideas?

7111
R
2 months ago
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IanJ999Contributor I
posted in Controllers and Music services
Not Connected

Have had my Sonos system in my house for 7years, and the recent poor app has been annoying but is it getting worse? Yesterday, attempted to ask Google nest to play the radio station on the pair of Play 3 speakers in the kitchen and was told there wasn’t any devices..  Looked at my Sonos app and had a blank screen saying “Not Connected”, as in no devices connected.  Thought, it was due to an update in the app, so reset 4 out 5 Sonos devices and reconnected to my Sonos app.  All was good again, and hoped that things would get better within the Sonos ecosystem system!? This morning, opened the Sonos app…… Not Connected….? Really Sonos? My Playbar and one of my Play3 has a wired Ethernet connection and have recently stopped over to Alta Labs AP’s. i loved my Sonos system, but if this is going to be a daily occurrence, it’s time to bin the lot!

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R
2 months ago
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RICCIContributor I
asked in Controllers and Music services
playlist

Bonjour mes playlist sonos ne marche plus. Les morceaux sautent au boit de quelque secondes et il n y a pas de son.. les playlist deezer fonctionnent normalement.que puis je faire ? MerciModerator edit:Google Translate-Hello, my Sonos playlists no longer work. The songs skip after a few seconds and there is no sound. The Deezer playlists work normally. What can I do? Thank you

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R
2 months ago
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nbdyContributor I
posted in Controllers and Music services
Sound Check from Apple Music

I have used Sonos speakers to listen to music every night when going to sleep for the past couple of years. In the past couple months though the volume on every song is wildly different. If I start off at a soft volume the next song may be blaring loud and needs to be lowered. Then the next song will be too low to hear. It did NOT used to work like this. I play directly from Apple Music on my iPhone over airplay. I have sound check turned on. This got so bad that I just bought some lower quality HomePods for my bedroom. Every song is rock solid on the same volume. I NEED this from Sonos. Please fix this 

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2 months ago
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miskasteContributor I
posted in Controllers and Music services
After upgrade some radio station not playing

Hi, After Sonos' awesome systems update, some radio stations no longer play from the Sonos app. I wrote to support via chat, where they said to call by phone. I called technical support, where I hung up on the phone for several hours with no result. In the end, the tech rep collected the contact information and said they would escalate the issue. Several weeks around and all are gone. :) Very good customer service!

10310
P
2 months ago
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