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Current Outage

  • July 20, 2025
  • 11 replies
  • 283 views

anyone else experiencing an issue with their Sonos products as well as the current outage? 

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11 replies

Airgetlam
  • July 20, 2025

What outage? I’m currently using a PLAY:3 to listen to iHeart radio, using S2?


Airgetlam
  • July 20, 2025

I see, looking at the status page, Sonos has identified an issue with Sonos Radio, is that what you mean? 


  • Lyricist III
  • July 20, 2025

I'm getting an error message when I search for music within the App.  I don't use Sonos Radio. 


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  • Local Superstar
  • July 21, 2025

I also got error using Sonos Search last night, resolved quite quickly. I mostly use search in Apple Music App to find the tracks, then add them to a Apple Music Playlist that is accessible from Sonos Apple Music Service, rather than use the Sonos Search.


  • Author
  • Contributor I
  • July 21, 2025

Yes the Sonos radio outage. None of our Sonos products that are connected via the bridge thing where working either only the Roam speaker because it’s separate and has Bluetooth. 
 

Everything except for Sonos Radio is now working. 


Mr. T
  • July 21, 2025

Yes the Sonos radio outage. None of our Sonos products that are connected via the bridge thing where working either only the Roam speaker because it’s separate and has Bluetooth. 
 

Everything except for Sonos Radio is now working. 

If you have an S1 system that is connected with a Bridge, you may want to look at removing it from your setup.

https://support.sonos.com/en-gb/article/remove-a-bridge-from-your-sonos-s1-system


  • Lyricist III
  • July 27, 2025

Yesterday I could not use my Port. My music folder disappeared, and I cannot add any music now due to error913.


Mr. T
  • July 27, 2025

Yesterday I could not use my Port. My music folder disappeared, and I cannot add any music now due to error913.

https://support.sonos.com/en-gb/article/error-913-when-adding-a-music-library-share


  • Lyricist III
  • July 27, 2025

Thank you for the reply but the Sonos service outage is in its second day according to the support page. So, I will wait a little while before repeating the process that I have completed before.


  • Lyricist III
  • July 28, 2025

Today marks the third day of the Sonos outage. If this is not resolved soon, I will be looking at alternatives to Sonos. I can find work arounds to listen to my music collection but that is not why I invested in a Sonos product.


Airgetlam
  • July 28, 2025

Have you contacted Sonos Support to discuss it? It’s no longer the weekend, and it might be possible what you’re experiencing is a local issue, and not a system wide issue. 

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.