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sonos app wants login of old owner

  • July 31, 2025
  • 1 reply
  • 53 views
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Hi, I’ve purchased a used Sonos 5. I have set an account on the Sonos website but, when I go into the app, it asks me to  sign in but gives me (I guess) part of the previous owners email address and, I cannot submit my own.

could you please advise of a solution to this issue?

thanks

 

Best answer by Mr. T

Use the Transfer System Ownership option in the app to register the device against your own account.

Failing that, factory reset the device and setup following the prompts in the app to add a device.

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1 reply

Mr. T
  • Mr. T
  • 2104 replies
  • Answer
  • July 31, 2025

Use the Transfer System Ownership option in the app to register the device against your own account.

Failing that, factory reset the device and setup following the prompts in the app to add a device.

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