Hi, I’ve purchased a used Sonos 5. I have set an account on the Sonos website but, when I go into the app, it asks me to sign in but gives me (I guess) part of the previous owners email address and, I cannot submit my own.
could you please advise of a solution to this issue?
thanks
Use the Transfer System Ownership option in the app to register the device against your own account.
Failing that, factory reset the device and setup following the prompts in the app to add a device.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.