Controllers and Music services

finding playlists and editing those playlists 

The app has limited functionality on my phone, I can access tv, music library and radio stations, but when I try to log in to change the priority from tv to Beam to play music for an extended period, ie for more than 2 songs, it switches back to tv, cutting the music off.I click log in on my phone but it just sits there doing nothing, I can’t get past the log in screen. It worked fine on my previous phone, but hasn’t logged in once on my present one. I can’t even log in to update the app, which I had no problems doing on my pc.Can someone help please?

Hi, at the end of my tether with Sonos!  Went to open my Sonos app on my laptop earlier, but it started by asking me to connect, despite working fine yesterday and it won’t connect… However, works fine on my iPhone app… any ideas people?

Hi, my playbar is connected to the TV via an audio cable & Ethernet to the router. When I stream my music to all speakers the playbar cuts in and out throughout. Around 30 second between and then off for 5 seconds. (TV on standby) If I unplug the TV audio cable then it works fine. Is there anything I can do to cure this without having to keep removing the audio cable from the back of the TV every time I stream my music? 

I use Deezer but I am not in the country where my deezer subscription is purchased. In the deezer app I can change the region to UK and get top tracks, top artists etc for the UK. However the Sonos app gives me top tracks etc from the deezer subscription home (not UK) and there is no way to change the region in Sonos app. My Sonos profiles are set to UK but this makes no difference. Any way to fix the region in Sonos app so I get local playlists. Jezzzz

I have been using SONOS since they started.  Had a 10TB NAS filled with music.   Electrical storm knocked out my NAS, so I got a new one, and populated it with a back up fo my library.  I now point the music library to a static IP address, it performs the scheduled update, but it always stalls with a message that there is NOT enough room for the update.   Do I reinitialize my entire system and try to mount the new NAS again, and if so, how do I do that?

The latest Sonos app for iPhone and iPad. Version 80.18.25. There are still a number of UI communication errors.Instead of descriptions, various placeholders or codes are shown. This only occurs when the iOS/iPadOS system language is set to Polish. When switching the language to English, these errors disappear. Messages are displayed correctly. Attached are examples of the errors.The issues also occur during speaker setup and any changes to the Sonos system settings.    

I created a folder on my Crucial X9 Pro hard drive with my music.  I shared the folder.  I tried to add //hostname/volumes/Crucial X9 Pro/My Music.  hostname obviously is not the name of :-).  Sonos says that the path name is no longer available.  There wasn’t any additional information to help me understand what I have wrong.   I do have file sharing on.  Read Only for everyone.  

Here's the scenario: I select a Spotify playlist, it will be added to the Sonos queue immediately. Then I select several other Spotify playlist and add them to the queue. After some time I switch to listening tot the radio and then want to switch to the queue again. If I understand correctly, I have to select a Spotify playlist again before being able to access the queue. But then this playlist is (again) added tot the queue. I don't want that. Am I doing something wrong?In the old app it was really easy to do this.

The position in the playing queue is no longer being maintained if I temporarily do anything else within the app (search, browse, etc.). When I return I see the first song in the queue, not the song I am currently hearing. This is very annoying, especially if there are several hundred songs in the queue.  I’ve been using SONOS for years, and I do not think this was ever a problem before. 

Latest update says… 80.18.24 (Android)80.18.27 (iOS)Release date: 31/03/2025In this update:Ability to create and edit Sonos playlists Question is… where is this create and edit function, as I can't find it.Any help would br great thx 

My set up is really old. Play 1 and Play 3.  I also have unlimited prime music. It has driven me mad, why the music would drop on playing random   songs on amazon music. I am a bit techo dense, but finally found out the songs were streaming in ultra hd. But with the sonos app, the trouble songs just said HD. Hence the confusion. I know my speakers aren't compatible with Ultra HD. I went into the amazon app and set my quality there to SD, but it's made no difference.Has anyone manage to limit the streaming quality or is time for new speakers?. 

Hi,I am using the Android Sonos App version 80.16.32. If I am playing a podcast and I want to add another podcast to the end of the queue then it fails with the message “Unable to add to queue”. This works OK from the Sonos App on my iPad. I have uninstalled and reinstalled the app but it doesn’t help. Can I do anything to fix this? Thanks  

Spotify recently introduced Spotify Basic Family. It has the same features as Premium, but without the use of e-books and it is cheaper. Does this Spotify Basic Family plan work with Sonos?

Reposting as a conversation since the question I asked was marked answered when it did not pertain to Android.I have searched and seen similar topics.  Most relate to Amazon Music.  I do not have any issues playing a Spotify playlist of more than 100 songs.  If I select a playlist in my Music Library, any of the ways to get music into the queue results in 100 songs.I have tried the workarounds to empty the queue, add one song and then select Play Next for the entire playlist.  That does not work.  Nor does any of the selections to add or play the playlist in the queue.  All result in an error and/or just the first 100 songs being added.I can scroll to the end of my playlist.  The only way to play a song outside of the top 100 is to only add that song to the playlist.  If I select any song beyond the top 100, it will play the 100th song.FWIW, I have my playlists in 2 formats, iTunes and m3u.  Both behave the same.  I get the same behavior on all devices.

I am reluctantly using the new app and have issues trying to control my tv sound system on the app. Every time I open the app the system is not recognised. So I have to switch the speakers off and then back on again - then it is recognised and I can control it.whats going on? It’s very frustrating.thanks 

Hello. I have set up my music library connecting it to a file, on my hardrive, with all my music and this has always worked, however, I have had to move my music to a different hardrive and now Sonos is picking up every single mp3-mp4 file on my hardrive (not just the files in my music folder). How can I fix this? Thanks

I have a Ray soundbar I use for TV and to stream music from Spotify. I prefer very much to use Spotify Connect from the app than the Sonos app, which is rather limited.I have set up Ray correctly, I can:Hear TV Stream from the Sonos app Stream from Spotify Stream from iPhone’s AirPlayBut after a while without using the speaker, Ray disappears from Spotify Connect, only sometimes it remains visible as an AirPlay destination (it remains available for the Sonos app though). The only way to get it visible in every system is to start over again from the Sonos app: Settings > Network > Manage networks > Update networks, as if the speaker was brand new.Is there a way to avoid that behavior? In another house I have a system with a One and a Play:1 that works consistently and it’s always available, that’s what I look forward to achieve...

Earlier topics show a Sonos power option to keep Sonos active and keep the PC from sleeping.  I don’t find that option under Settings>System>Power & battery.  Can this feature be downloaded from Sonos?

When using the Sonos App on iPhone 16 Pro, I have a longish Apple Music Playlist. Sonos will only play up to the letter “B” and that’s it…it doesn’t recognize the rest of the playlist. When I suspected that perhaps it needs to be “see” the selections in order to load everything I scrolled to the bottom and selected something else. Then it would only choose songs from a few letters worth of artists. Then the next time I went to play music from the same playlist, it went back to only playing A and B named artists. Is there some way to fully load the playlist permanently or to load it fully at each session?

I haven’t been using Sonos much after the May24 update, wiating for things to improve. Just uploaded my Mozart collection to the HD I keep my music library on, tho, so updated the library and started trying to play a few things. Disaster. Albums and playlists are now truncated and duplicated in random ways  - so a ten-track album might now appear as three albums, one with 2 tracks, one with 5 and one with 3 - or ten albums each with one track on. Same thing with playlists, which seem to be missing most of their original tracks. SO to play one album I need to play n album fragments. This is the case on both the PC version and the mobile app (Iphone).I’ve checked back to the itunes and music folders and all is untroubled there, so this seems to be another Sonos problem. I’d normally remove all the music folders from the library and then reload them, but that took three months to resolve last time I tried (last May). Anybody else got this problem, or an idea for a simpl

Libary no longer updates automatically, and the app freezes when I try and update the library manually.  FFS why is this such hot garbage. 

Last couple of weeks, grouped rooms with alarms no longer works. It’ll play to the room selected but despite grouped rooms checked in the alarm setting and rooms grouped and playing fine at the time I go to bed, now they won’t group when the alarm goes off. I can’t see anything recent as this as an issue and alarms had been working and stable for months and now this!   

On the iPad mini running iPados 18.3 we can do most functions normally. But when we look at the SiriusXM channels we see different (old) information in the channels listing and sometimes in the channel’s view. The now playing in the controller at the bottom is correct, but what is listed on the channel screen or in the channel list is often an older track- sometimes they even show three different songs. Usually we can back out of the list (or jump up one more level if we are elsewhere in the Sirius section) and it refreshes (but it’s not 100% consistent).We have readded Sirius to the Sonos app, and reset the Sonos app and readded it to our system at the request of Support agent on chat. Same behavior. This seems to be relatively new. Has anyone else seen this?Has anyone figured out a cause or solution?

Napster on Sonos not working 4/7/2025The problem that happens is that the Napster service does not show up in Sonos, even though I pay for it etc. When trying to add it back in through the "add a music service" function in Sonos settings, you can authorize the service ok but then when you go back to Sonos to actually use it, Sonos gives an error "unable to connect". The solution for me was to go into my Napster account outside of Sonos, go to account settings and edit account settings and there will be a field called "Screen name" (already filled in by Napster with some random name) and then another field called "Real name". The Real name field was blank, so I filled it in with my choice of a random name (I did not use spaces in the name cuz the "Screen name" field didn't either).  I then saved changes and then went back to Sonos and went through the process of adding a music service (Napster) and this time it asked for the name of the service (whi