Hi ​@Flowzik, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues playing your liked playlist with Spotify Connect. I tested this on my system and I don’t have any issues playing my liked playlist through either the Sonos app or the Spotify app with Spotify Connect. We do have a soft limitation where playlists over 500 tracks may fail to load into the queue in the app, however I don’t think this applies when using Spotify Connect. I also tested with a few larger playlists of over 4000 songs and I was also able to play those with Spotify Connect which is what makes me this the limitation doesn’t apply here, and I think the same would apply with Airplay or Bluetooth.

You mention that when you ‘...select Sonos as the output for the sound from my iPhone, it is impossible to play any of the song that is into this list.’ Do you mean after the Spotify app shows you are connected to Sonos that you get no audio, does the Spotify app not let you select a Sonos speaker, or something else?

I would recommend testing something else with Spotify Connect, such as another song, album, or playlist, to see if you’re running into the same issue with other content. I see you also tried with an Android phone as well, so try the same test with that too if you can. If you have someone with their own Spotify account willing to try their liked playlist on your Sonos speakers, check if that also doesn’t play on your system. This will help to see if it’s an account specific issue.

If only the liked playlist doesn’t play, then I would recommend reaching out to Spotify support to troubleshoot this with them.

I hope this information helps!

Hi ​@Jamie A ,

Let me just rephrase the problem differently. Yes, the problem only occurs with the “liked” Spotify list. One thing I forgot to mention to you, sorry for that, is that the same liked list don’t cause any of such problem when played directly on the iPhone via a Bluetooth head set (even your SONOS Arc headset :-))

In addition, I do have playlist with more than 10k of song inside and these are playing without any problem via Spotify on my Sonos System.

Therefore, I do not think that the problem is linked to the Spotify app.

Thanks

Hi ​@Flowzik,

Thanks for confirming that it only occurs with the your liked playlist.

I’m still not sure exactly what’s going wrong here. I had asked above but where does the process of playing your liked playlist on Sonos through Spotify Connect fail and what does the Spotify app show? The most I can suggest without knowing where the process fails is the basic troubleshooting steps:

• Make sure your Spotify app and Sonos system are up to date.
• Confirm the Spotify and Sonos app are showing all your rooms.
• Test Spotify Connect from a different device.
• Test using a different Spotify account.

I would still assume it’s a Spotify issue over anything else just because it’s only the liked playlist that fails when using Spotify Connect. Our support team will likely give the same steps as above as there’s nothing in our internal database about the liked playlist having issues; the only reports I’ve seen is your post and the one you linked in your first message. If you haven’t, it would be worth reaching out to Spotify to report with them, they have more detailed information regarding their playlists and Spotify Connect, so will have better insight into what’s going wrong.

Hi ​@Jamie A,
Thank you for your answer and support.

I will answer to all your points sequentially bellow

1. where does the process of playing your liked playlist on Sonos through Spotify Connect fail and what does the Spotify app show?
   When I am in my “liked songs” playlist, the list is shown but no action are possible like play. Touching the screen not launch anything.
2. Make sure your Spotify app and Sonos system are up to date
   They are
3. Confirm the Spotify and Sonos app are showing all your rooms
   I confirm
4. Test Spotify Connect from a different device
   Same problem with different devices
5. Test using a different Spotify account
   Done. Same problem with my Spotify account or my wife account

I understand your point about contacting Spotify but I would rather prefer that this come from SONOS than from my. I’m a SONOS customer as well as Spotify customer. As I already wrote, this problem ONLY occurs when I try to play “liked” playlist from Spotify Connect on my smartphone (iPhone) but on the same device I do not have the problem when I use my bluetooth headset (even SONOS bluetooth ).

Thank you

Where in the Sonos app do you see your Liked songs?

Hi ​@106rallye,

The problem is not with the Sonos app but with the Spotify App.

Sorry, I should have read your first post better.

Hi ​@Flowzik,

The most important answer here is the reply to question one.

We don’t have any control over the Spotify app, so if you’re having issues inside of there, it’s on Spotify. To clarify further, here’s the steps I’m using to play through Spotify Connect: 

• Open the Spotify app and head to the ‘Your Library’ section.
• Tap on the ‘Liked Songs’ playlist.
• Tap the Spotify Connect button and choose one a Sonos speakers.
• Use the media controls such as play, pause, skip, etc to control playback.

I understand that Bluetooth works fine when playing this playlist and it’s strange that your wife also has the same issue, but my colleagues and I can’t replicate this, so it does seem like this all points back to this being a Spotify issue. What would be best is if you can get a screen recording of the whole process so we can see where it goes wrong and so I can forward it to the team so they can investigate further. 

Hello ​@Jamie A,

I confirm that this still not work. I can play the first title of the list but not change (move to the next title in the list or any other in the list). In addition, when I let Spotify terminate to play the first title, it does not go to the second, it simply stop playing at the end of the first title.

Thank you for your support

Best regards,

Florian