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Answered

Sonos app won't connect on new network

  • August 9, 2025
  • 2 replies
  • 63 views

I have a full system that worked fine in the last house, same Sonos app won’t connect to any of the speakers in the system.  What in the world? 

All of Sonos is 100% dependent on the app, will have to move away from Sonos unless it can be fixed.

 

Anyone else have this happen?

Best answer by Airgetlam

Have you followed the suggestions in the new router - installation instructions FAQ?

What did Sonos Support say, when you called in to discuss it?

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2 replies

Stanley_4
  • Lead Maestro
  • August 9, 2025

Did you follow the Support guide for moving to a new router?

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Is your new router set to modes compatible with your Sonos?

https://support.sonos.com/en-us/article/supported-wifi-modes-and-security-standards-for-sonos-products


Airgetlam
  • Answer
  • August 9, 2025

Have you followed the suggestions in the new router - installation instructions FAQ?

What did Sonos Support say, when you called in to discuss it?