I’d call Sonos Support to discuss it, rather than trying the ‘chat’.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Try one of my Windows apps (see profile).
I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app.
I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app.
If you will continue using the Boost, you should add it to your profile so that others are aware.
If you feel the need to wire a speaker, you can wire either the Play 1 or the Playbase and remove the Boost. A speaker will do the same thing the Boost does by providing Sonos net to the other speaker.
Thanks, I have now added the boost to my profile. I have never updated it since I registered several years ago.
For what it is worth, the BOOST is now less important in a Sonos system. It still talks well to ‘older’ Sonos equipment, but newer devices don’t have the ability to communicate with SonosNet, which the BOOST generates. They rely on a regular WiFi connection, or in some cases, can be wired directly using an Ethernet cable.
I currently use a mixed system myself, but at the next power outage, my plan is to remove the BOOST I’m using, and leave everything hanging off the WiFi directly. Routers these days are much more capable than when the BRIDGE and then BOOSTs were introduced. Between that, and the capability of a SonosNet speaker being able to create a SonosNet signal itself, when wired to the router, there just isn’t much of a call for these separate devices.
I removed my Boost a while back as I had other Sonos wired and it was redundant since none of the other Sonos picked it as a connection point.
More recently I pulled the Ethernet from all my Sonos and went wifi only. As said above my newer Sonos were already on wifi so putting all my Sonos there made sense. If anything performance has increased and I opened up the old Sonosnet channel for other use.
Sonosnet v1 or v2 is pretty old technology and the newer wifi connection modes do a lot better job.
I don’t have any of the newer Sonos products my system consists of 4 play 1s , and a playbase. I don’t have any of them near my router so can’t use Ethernet.
Have you tried using WiFi?
They are using wifi as none of them are wired.
They are using wifi as none of them are wired.
If you are using the Boost all compatible Sonos in range will connect to it using Sonosnet so they are not using your Wi-Fi but the Ethernet going to the boost. Sonosnet is wireless but it isn't the same as your wifi.
