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We can ignore my previous setup - I factory reset my Play:1, connected to router (eero) via Ethernet and when I go to Manage Networks / Update Network, it displays “We are unable to find a compatible product to update. You can try factory resetting the product to reconnect it to your network.” 

 

I recently changed my network SSID (quite a normal practice). My goal is to disconnect the Ethernet cable and have the Sonos Play:1 successfully identify the new network.

When I first connected the Ethernet cable (before factory reset), it picked up the Play:1 (connected by cable), and three other devices — which is a bit strange, given they were on the old network (but I thought, maybe the new network has propagated.) anyway, with no success configuring the new network SSID and being able to disconnect the Ethernet cable, I was forced to do a factory reset.

Somewhere else, someone said I had to do an IP Reservation for the Sonos Play:1 device (and all other devices) and that didn’t solve the issue.

 

I’m stuck with non-working situation - I’ve had to set up a new system, factory reset models, and the advice online isn’t working. I’m not going back to the previous SSID - in fact, I want to try to enable the SecOps best practice of putting my devices on their own network (a guest network of eero) - I’m imagining this will be close to impossible given how difficult this trivial operation is proving to be. I also cannot keep the devices connected by Ethernet, I need WiFi to work.

 

any ideas? I can share other aspects of my configuration if useful

 

 I really expect when I delete the app, setup a new system with a factory reset device, I should be able to get it working in a standard way. However, I’m guessing from what I’ve read that the software has fallen into ill repair.
 

If I can’t get this working then it will be time for me to buy new audio equipment from a maker other than Sonos, which I’d like to avoid given the large investment, but right now I’m still keen to try to work around bricking the system. Incidentally, my S1 components were able to work around this issue, I have them running on my network (with new SSID) - it’s only the more recent Sonos components that can’t connect (so, we could punt the S1 devices from the network if ordering is important).

 

would be great if “Manage Network / Update Network” worked for me!

The network credentials on a Play:1 can only be updated during the Add Product process following a factory reset.

Disconnect the ethernet cable, factory reset the device and add back to system, inputting the desired Wi-Fi credentials at that time.

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

The network credentials on a Play:1 can only be updated during the Add Product process following a factory reset.

Disconnect the ethernet cable, factory reset the device and add back to system, inputting the desired Wi-Fi credentials at that time.

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

This isn’t working. I’m having the same issue on my Sonos One Speaker. I reset the speaker, then added it on the app with the ethernet cable, but there is no option to configure the Wireless settings. It gives me the same message, “We are unable to find a compatible product to update. You can try factory resetting the Product to reconnect it to your network” I tried to downgrade the app and it said that was not possible either. anyone solve this?

The network credentials on a Play:1 can only be updated during the Add Product process following a factory reset.

Disconnect the ethernet cable, factory reset the device and add back to system, inputting the desired Wi-Fi credentials at that time.

https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network

This isn’t working. I’m having the same issue on my Sonos One Speaker. I reset the speaker, then added it on the app with the ethernet cable, but there is no option to configure the Wireless settings. It gives me the same message, “We are unable to find a compatible product to update. You can try factory resetting the Product to reconnect it to your network” I tried to downgrade the app and it said that was not possible either. anyone solve this?

If it’s a One (Gen1) then the same process would apply.

I first say to disconnect the Ethernet cable. You say you added it on the app with the Ethernet cable, so you didn’t follow the stated process.

I followed the “stated” process. I factory reset without ethernet cable, then added to a new system with the ethernet Cable, which is the only way to get the Sonos One Gen 1 to acknowledge the internet. 

I followed the “stated” process. I factory reset without ethernet cable, then added to a new system with the ethernet Cable, which is the only way to get the Sonos One Gen 1 to acknowledge the internet. 

At no point did I say to reconnect the ethernet cable, so no you did not follow the stated process.

Right, I noted that’s because your instructions were incomplete. 

Right, I noted that’s because your instructions were incomplete. 

I see adding your own steps has worked out successfully for you…

Right, I noted that’s because your instructions were incomplete. 

I see adding your own steps has worked out successfully for you…

I did it without the ethernet cable, and you were correct. Upon setting up a new system it prompted for the Wifi. This was in contradiction to other recommended solutions which stated an ethernet connection was required to setup the Wifi. Thanks for your help and apologies for the banter.

Right, I noted that’s because your instructions were incomplete. 

I see adding your own steps has worked out successfully for you…

I did it without the ethernet cable, and you were correct. Upon setting up a new system it prompted for the Wifi. This was in contradiction to other recommended solutions which stated an ethernet connection was required to setup the Wifi. Thanks for your help and apologies for the banter.

Previously, in the old S2 app you could wire a Sonos device and change the WiFi network credentials in the app. This changed with the new app, but it would be easy to come across the old recommended solutions and become stuck in a loop, as you have experienced.

Enjoy listening to Sonos on your new WiFi! 

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