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Factory reset: Sonos Help gives bad advice?

  • August 22, 2025
  • 1 reply
  • 57 views
controlav
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This Reddit thread shows that in-app help for devices missing from the app gives the terrible advice of a Factory Reset, while the Factory Reset documentation says this is explicitly NOT recommended.

Please ​@Corry P can you get the Help fixed?

https://www.reddit.com/r/sonos/comments/1mwv8w3/comment/na0jzt3/

Best answer by Corry P

Hi ​@controlav 

I can but try.

I do have my fingers crossed, though.

Thanks for flagging!

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Stanley_4
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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • August 22, 2025

Hi ​@controlav 

I can but try.

I do have my fingers crossed, though.

Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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