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Same or similar issue has been raised before but I could not find a solution that worked for me.

I want to play tunes I have stored in My Library through my Sonos system.

I subscribed to Apple Music (though all these tunes are downloaded from CDs I purchased), I added Apple Music to my Sonos list of music and content.

I now see that some tracks (a lot) are greyed out and not playable through Sonos. They are playable through Apple Music.

I do this through an iPhone.

I was trying to resynch/reindex (?) Apple Music to Sonos as I recall having to do it when I first set it up but I cannot remember where to do that (if even this would help).

I saw some info about Apple Music needing to recognize my tracks (if they don't have it in their catalog, then that might explain why it’s greyed out) but these are the tracks I am looking to play, these are “mine” if you will.

Many thanks in advance

Hi ​@low-tech 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with being unable to play your tracks uploaded to Apple Music through your S1 Sonos system.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. I recommend a phone call in the first instance, rather than an online chat.

It is possible that the following steps will help. Please try before calling in:

  • Open the Apple device's settings menu, and select Music
  • Turn on Sync Library.

     

I hope this helps.

Thank you Corry, I will call the helpline. I had changed to synch library in the music settings as you mentioned. did not help with my problem, though perhaps there was something to reboot/restart to ensure the effect propagated where it should?

best meanwhile

Hi ​@low-tech 

There was no indication in the documentation I referenced that any reboots were needed, though it is stated that a particularly large library may take time to sync across multiple (Apple) devices.

Also, after an iCloud Music Library has been synced, playlists are no longer able to be exported as XML files to be used with a Sonos Music Library. You will be required to use the Apple Music service to play these playlists from this point on.

I hope this helps.

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