Controllers and Music services

Unable to see the Spotify icon on add music services. Can see the others including Deezer. Unable to link my Spotify to my Sonos speaker.

So my Sonos Port is plugged in my router via an ethernet cable. In my system it’s says WM:0 which means it’s on the SonosNet network. But both of my Sonos SL and my Sonos Roam are WM:1, which means they use wifi. Why aren’t they on SonosNet (WM:0) ? Both Sonos SL are approx 12 feet from the Port in the same room while the Roam is a few inches away from the Port… 

My SONOS APP will not fully load when my phone is on my LAN network and my beam is on my IOT network.  In order for the SONOS APP to fully load and see my beam, I have to put my phone on the IOT network, which the beam is already on.I do have some firewall rules in place:Allow established and related Allow LAN to Anywhere Block inter-vlan trafficThe strange part about this is that if my phone is on my LAN network and my beam is on the IOT network, I can still use AirPlay via Apple Music to play music through my beam.  However, if I try to access the SONOS APP to play music through my beam, the APP will not fully load and I receive the following message, “Unable to connect to Sonos.  Let’s fix it.” and “Unable to find your Sonos system.”Any reason why I’m not able to use the SONOS app to play music through my beam if my phone is on my LAN network and my beam is on the IOT network?

I understand this has been requested before but just want to add myself to the list in terms of stating that it would be a really nice feature addition if Sonos could allow the prioritization or sorting of which Music Service results show first when searching.  Thanks!

I am observing a trueplay tuning error after the latest update 14.18.In the Living Room I have Beam (Gen1), Two Play 1 & Sub (Gen 2). But I couldn't succeed in doing it. I tried a number of times but the process stops in the first step while testing the tone sound for left right balancing. This process stops everytime at the same moment just before finishing it,  gives a noise error message. I am sure there is no noise and room is as quiet as it can be possible.In my bedroom I have two play-5 which were successfully re-tuned for trueplay after the update but the living room 5.1 system is not getting tuned. If the iPad has any issues it should not have to be worked in another room stereo system.I have factory resetted each speaker in the living room, reinstalled the app on the ipad, removed case of iPad, tried to tune at different times and what not! But nothing has helped me. I have also disabled bluetooth of iPad, other devices on network, light etc after discussing with Sonos sup

After a couple of weeks away on holiday Sonos no longer works over Wifi, older products still ok.Testing includes:Multiple power re-cycles.Moved Sonos Fives to ethernet - work ok.Rebooted router, changed channels from 11 to 6, checked no congestion, factory reset Fives work fine cabled. Tested wifi on mobile all good. Tried moving Fives to wifi - no go.Still work fine cabled.Changed wifi security to all other options and power cycled everything - same problem with Fives not working on wifi even though older Sonos devices do.Suspect firmware update while on holidays had borked the newer devices.Anyone else having issues?Also tried different mobile devicesWifi signal strength no issue, all other wifi devices in house work fine.Everything working ok earlier in December.What is going on? 

Sonos can’t seem to play any of my AIF formatted music files.  Is there a reason for this?  I have a Mac Mini with an M1 processor and Sonos will only play files that are M4a lossy format.  thx,Dan

I have the Sonos app installed on a Windows 11 PC.  I have a group of three rooms that are almost always grouped together.  On the Windows app I can control the group’s volume as a whole, but the individual room volume sliders don’t work, and the icon to mute/unmute is darkened out and can’t be clicked. For reference I can control individual room volumes on my phone app.

I have a 2020 I phone SE, when using my arc and subwoofer…..the Sonos app will quickly disconnect from WI-FI AND Then quickly reconnect the music doesn’t stop when it disconnects….I’m just not able to pause or change volume, also when I go to settings and look at system the Arc and sub sometimes are said to not connected so I can’t adjust my volume settings….I have reinstalled app reconnected Wi-Fi and it solves the problem for few minutes….thinking about getting new phone but don’t want to have same problem if it is in fact the app. Any info let me know 

I am struggling with configuring my VPN (Norton 360) to work with online streams. I have set a split tunnel for the Sonos.exe desktop app in the VPN and that enables my NAS content without problem. However all online services seem to be inaccessible, Pandora, Amazon music, TuneIn Radio, Sonos Radio etc are not accessible with the VPN. I can toggle the services off and on with the VPN (some latency with VPN off as the Sonos desktop app seems to keep some memory on last accessed content)Note also that the streams are accessible with active VPN through a web browser without problemThanks for any advice on how to configure Sonos desktop or VPN

Hello all,I’ve an issue with my Sonos Amp and my LTE 4G router/modem TP-link MR600. Hoping I’d get som advice here 🙏🏻The Amp (wireless) gets its dynamic IP from the router but for some reason the Sonos app, which I’m told communicates with the router rather than the Amp, stops working along with the pop up “cannot connect to Sonos”.Upon rebooting the router it all works for an hour or two and then it fails again.The Sonos Amp is the only unit in the system.I’ve no guest-network.5Ghz is disabled Unfortunately the Sonos support stopped supporting when they learned I’m using an LTE modem, (fiber not available) as they cannot guarantee functionality for their products using 4G internet. I don’t quite buy that as the reason the app loses connectivity though. I do however realise that a combined modem/router like my TP-link MR600 may not be the best setup and that possibly a separate router would be preferred.Any help or hints would be very appreciated 🙏🏻

Can I use CONNECT with the new Sonos  S2 APP to Line-In music to an old Play:5 ?

Just got my sonos five and when I try to connect to my Apple Music app, I get the error message “We’ve run into a problem try again.”  I have tried all the trouble shoot that I have found on the various threads and nothing worked.

Hey guys!I'm setting up my home system with sonos speakers and some of them will be wired to my main switch so that I can set up a Sonos Mesh.I'd like to set up some remote controllers for sonos, any recomendations (besides the lutron pico)?I’ll be buyng 1 per room + a “central” control. thanks!

Definitely a Android App issue. Rooms and speakers appear and disappear from the system. It's not a connection issue. How do I know? My son has an iPhone and all speakers are there and functional. On my Samsung I have to switch wifi on and off or reboot my wifi. Again, my son's iPhone has zero issues. 

Some random iTunes songs wont transfer to sonos library. some are from the same album? 

After working with four Sonos tech support people, my wife somehow got my playlists findable on my Windows computer However, they are not findable on my iPad and iPhone. However, the song that is playing does appear as normal on the  two devices when the sobg is playing. Any ideas?

I have a collection of Gen 1 products and a perfectly usable Gen 1 iPhone controller. I want to buy a Sonos Five. Can I have a separate Gen 2 controller on my phone for this one product, whilst leaving everything else on the Gen 1, and untouched?

Hello! Will the music be in Hifi if I stream it in Airplay from the Deezer app directly and can I see this information on the Sonos app? Thanks in advance for your help and best wishes for the new year!  

Cannot connect sonos

Installed beam soundbar. Attempted to set truplay. No noise present iPhone microphone clean truplay indicates noise is present and to attempt setup later? 

When i attempt to initiate truplay to see beam audio it fails indicating that there is miscellaneous noise is area. There’s no noise and i have cleaned iPhone mic. Options?

Sonos cannot find music on my PC.  It is looking for //"laptopname"/Music.  I don't have Music in my root directory.  I see I have my Music directory under Desktop.  My music is in the standard Music directory for Windows 11.  How do I fix this? This used to work.  I do not have iTunes and am not interested in getting it.

We are not able to get music files to connect, I think it has something to do with bitdefender, but so far nothing I have found online is helping.  This is on a Windows 10 system.  

I have reset the router etc but not able to connect to SONOS etc but showing on network and http://:1400/ commands work, it stopped working a few days ago, Any suggestions?