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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,113 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8402 Topics
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Falcon52Contributor I
asked in Controllers and Music services
Top Tracks on Sonos using the Tidal service

The play all on Tidal thru my Sonos just stopped working.  It plays just one sone and stops.  Before it went thru all the songs of the artist.   The top tracks works on Spotify but just stopped on Tidal in the last week.  What is the issue?

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Mark P
4 years ago
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PCmagicContributor I
posted in Controllers and Music services
Playlists are missing in "My Sonos"

For some reason i cannot see any of my playlists on “My Sonos” I only have Resent, songs and stations.Until today it was only an issue on my ipad, but not it is also missing on my Phone.An update maybe ? 

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S
4 years ago
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WJDavisContributor I
posted in Controllers and Music services
No Longer Seeing YouTube Music (YTM) Created Playlists

I am a premium subscriber to YouTube Music (YTM). I love the playlists that YTM provides and maintains. I have added many of them to my Library for quick reference. Yesterday, all of the YTM created playlists are no longer appearing in my Library through the Sonos app and the Sonos application on my Mac. They DO still exist when I connect directly to YTM.I spent a decent amount of time with Sonos Support last evening resulting in an open case, currently with no resolution. Did this happen to anyone else?

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Rowena B.
4 years ago
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AChittendenContributor I
asked in Controllers and Music services
Help Playing Music Stored locally on galaxy S9

When I set up the Sonos app originally it accessed the files in my Music folder on the phone just fine.  However, I recently have made changes to the folder and the Sonos app will not update.  Tapping Update Music Index Now in settings asks me to confirm that I want it to scan files and then does nothing when I tap OK.  Deleting and reinstalling the app made no difference.  Moving the Music folder to break all connections and then putting it back made no difference.  The original display of files remains unchanged no matter what I do.  I can’t find any way to make updates that actually works.

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Rowena B.
4 years ago
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bbgContributor I
asked in Controllers and Music services
Sonos S2 won't index my music library

I have been trying unsuccessfully to get Sonos S2 to index my music library which is located on an external drive on my IMac. I have given Sonos full disk access and added it to allowed firewall connections as recommended on the Sonos site but the app will still not index my library. The same set up was used on the S1 app with no issues?

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Annazel S
4 years ago
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lk201Contributor I
asked in Controllers and Music services
Problems connecting to S2 app/Spotify/Alexa

Hi all, I have a sonos beam which has been working perfectly for over a year. Over the last few weeks I have had multiple problems including not being able to connect to the S2 app, spotify connect and Alexa not playing music when asked (even though the request is acknowledged). I can occasionally get music to play through airplay although this is patchy at best.I have tried resetting on multiple occasions and am able to set up a new system but the same problems persist.I have a feeling it has something to do with the S2 app but am now unable to set up the beam on the legacy app.My beam is essentially a nice looking brick at the moment so any help would be very much appreciated!

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Airgetlam
4 years ago
User582563
User582563Contributor I
asked in Controllers and Music services
redirecting GPM tracks in a playlist to another service

I was a happy user of Google Music and Sonos for years. When Google Music became YouTube music I really tried to like it but I don’t. At least not how it’s implemented on Sonos. No big deal. I’ve nixed my Google paid subscription and now have Spotify Premium.Here’s the issue --- I have a lot of playlists on Sonos that have a combination of local library files (served from a NAS) and tracks from Google Music. Is there a simple way to redirect those Google tracks to Spotify? I really don’t want to manually recreate all those playlists. Further complicating this is that fact that I can’t easily tell when looking at a playlist if a specific track is in my library or Google’s. Any help is appreciated

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controlav
4 years ago
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ScottchapContributor I
posted in Controllers and Music services
accidentily thumbs down

I accidentally hit the thumbs down on a song I like. Can I get it back?

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controlav
4 years ago
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tenomerContributor I
posted in Controllers and Music services
Unable to play - Connection to Spotify was lost

As the title says, I have a problem playing anything from Spotify. So far I have tried following:Connecting my Sonos Play 1 with wifi Connecting it with wire Restarting Sonos Restarting the router Deleting spotify account in Sonos appa and adding it again Deezer working perfectly Radio stations work perfectly Spotify on my phone works perfectly Spotify on my PC works perfectly If I try to play music from spotify app, it stucks at connecting to my living room speker and nothing happens Clearing the Queue didn’t helped Updated both Sonos and my application to the last versions Spotify free was tested mybe month ago and it was working, now i paid for premium and it doesn’t work

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Airgetlam
4 years ago
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David M FranksContributor I
asked in Controllers and Music services
Mac OSX Catalina has wrecked my SONOS music library link

Just upgraded to Catalina, and SONOS is now useless. Despite being able to see and link to the USB drive with my music library, SONOS insists there's nothing there. I'm guessing it's some sort of paranoid OSX security setting - but would appreciate any help from you guys......

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L
4 years ago
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DBowContributor II
asked in Controllers and Music services
The computer [name] refused to let Sonos connect to it

[Soap-box]Every time the Sonos software is updated this happens. The fix is NEVER the same. After spending $2000 on speakers (that work great when the software works) its frustrating to have to do this again…. and again.My Mac is on BigSur 11.0.1I just updated my Sonos:controller: 12.2.2 Build: 61183220Hardware version: 1.12.1.7-1.2 Everything 2 days ago was working fine. Now, the music library (which didnt change locations) will not allow me to add it (dont know why I have to do this on an upgrade anyway) so, while I CAN listen to Pandora, iTunes music is not permissible. What have I done to attempt fix it?1- Turned off firewall (norton 360) - [didnt help]2- Uninstalled norton360 - [didnt help]3- Gave Sonos full disk access permissions [didnt help]4- Revisited Privacy and Security Settings, re-set them [didnt help]5- re-installed Norton and re-associated permissions with app [didnt help]6- Cussed a great deal as now the plesaure of listening to music has now pissed me off [didnt help]

50482
D
4 years ago
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RVallisContributor I
asked in Controllers and Music services
Play:1 changing source

My Play:1 keeps switching to TuneIn randomly. I have two Play:1 and a Play:3 but it only affects one of the Play:1’s

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Airgetlam
4 years ago
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smiley4hireContributor I
posted in Controllers and Music services
Have issues playing one of my Amazon playlist

I have 6 playlist on Amazon that I listen to using my Sonos system. I can play 5 of the playlist with no issues but lately 1 of the 6 playlist will not play.  I get the msg, Requested Operation Failed.This has never been an issue till 2 wks agoI have already updated Sonos and reauthorized Amazon Music.Does anyone know what I can try.  Could it be I have too many songs in the playlist.  I have approx 200 songs but it’s never been an issue before.

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Airgetlam
4 years ago
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calmposerContributor I
posted in Controllers and Music services
Sonos and Spotify hitch

A strange thing is happening when using SONOS + Spotify on these tracks:https://open.spotify.com/track/4XQQUyCMJDEsb4CipdJP0B?si=tX-h8QXzTXOXG3ZcaNOo8ghttps://open.spotify.com/track/5qratn3c1P8D5XeEr6Wxad?si=YMsbwp_JTkSufH_oIRp-IAI can hear a very disturbing click on the very first note.This doesn’t happen when the tracks are played on SONOS off my library. It doesn’t happen when using Spotify on my iphone. It’s only when the two are combined.Can anyone else hear this and any ideas what’s happening?Thanks! 

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C
4 years ago
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tjameslaneContributor I
asked in Controllers and Music services
Sonos can't find my computer and my music library

I have set network to private.  I have configured firewall as explained on the FAQ.  I have tried other fixes.  None have worked or have lasted as a fix.  Most articles on here are too old and the instructions no longer apply.  Please help.  Happy to submit diagnostic report.

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Paul A
4 years ago
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KrylonBlueEnthusiast II
posted in Controllers and Music services
Error 1002 Apple Music

I’ve searched and found multiple topics about this but they’re older and can’t be responded to.  Sonos has chimed in and said they’re working on a fix over 3 years ago but here we are in December of 2020 and it’s still not working properly.  Is this ever going to be fixed? Any solutions or work arounds that I may have missed that don’t include creating smaller playlists?

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Simon B
4 years ago
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Ony5Contributor I
asked in Controllers and Music services
Can’t play apple music on sonos one second edition

I’m trying to setup a Sonos one second edition with Apple Music and Alexa voice service so I can play songs on the speaker by asking to play music, but Alexa says I need to enable the skill for the sonos one second edition in the Alexa app, then ask her to discover devices. I have the Apple Music skill setup in the Alexa app, and it still says the same thing when I ask it to play music. I have the preferred music service as Apple Music setup as well. I can use airplay to get Apple music to work on the speaker, and I can play Apple Music through the Sonos app, but it won’t recognize Apple Music when I try to use a voice command through Alexa. I’ve seen many people with this issue. Is there a fix for this?

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Paul A
4 years ago
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RichardGMusicContributor I
posted in Controllers and Music services
Music Library WiIl not add

I have recently upgraded to a Synology NAS 920+ and transferred my music library, but it will not add and keeps suggesting it is an error 900. I have modified the registry as suggested, but it made no difference.I can see the music share from a computer using the credentials set up for the Sonos system but cannot set up the music library on either a PC or Apple device?Update after adding SMB 1 to the NAS I can see the share but get access denied, even though I used the username and password to get to the share?Any ideas?

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Paul A
4 years ago
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benjamin harpContributor I
asked in Controllers and Music services
Sonos continues to skip songs

I am convinced something is wrong with one of my speakers, but I am trying to diagnose it.  In playing apple music, using the S2 app, directly to a Sonos Play one, songs will play half way through, then skip to the next, or will skip several resulting in long periods of silence.I have tried unplugging the device and plugging back in, I have tried moving closer to an access point, I have tried rebooting the network (which should not be a resolution unless it only has to be done with updates).  Nothing seems to be fixing this.Playing from the app should be the purest way of playing anything (it cuts out Alexa, it cuts out airplay, etc).What else can I try?

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S
4 years ago
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rjverrilliTrending Lyricist I
posted in Controllers and Music services
YouTube Music Organization on Sonos

Not all artists show up in Sonos.Songs in YouTube music libraries are only shown by songs and not by albums.  I cannot believe this is such a terrible experience.  I have been a Sonos user for 12 years., in three homes.   Degusted

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K
4 years ago
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ottork1Contributor I
posted in Controllers and Music services
YouTube Music only shows my playlists

I just added YouTube music as a service.   When I search an artist, YouTube Music is not an option.  When I click through the YTM service, the only option I have is my playlists.   How do I configure it so it shows up in artist searches, shows “new Releases”, etc?  Anyone else have the problem or better yet, a fix to get it fully integrated?  Sonos S2.

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Airgetlam
4 years ago
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kcrookContributor II
posted in Controllers and Music services
TuneIn Radio

The podcasts I saved in My Radio Stations in TuneIn are no longer updating with the latest editions.  Does anybody else have this problem? Thanks

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Mark P
4 years ago
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rosspetxContributor I
asked in Controllers and Music services
S1 app fails to create amazon and mixcloud service

HiI split my sonos system in 2.So I now have 2 sonos5 gen1 devices on one s1 app and all the gen2 devices on the s2 app.All good until I try to add music services to the S1 app.Tried to add Amazon and mixcloud. Both services claim to be added succesfully until you return to Sonos S1 app where it indicates that the addition failed.For mixcloud I tried a different account from my s2 account. That also failed. Is it an S1 issue ? Any suggestions on how to resolve.

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Mark P
4 years ago
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LeturtleContributor I
asked in Controllers and Music services
Deezer cannot be added on Sonos system

Deezer on my Sonos won't load. I tried removing and adding back Deezer but now it's giving me error msg.Does anybody know about this problem??

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ratty
4 years ago
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danie1dContributor I
posted in Controllers and Music services
Fast forward for TuneIn Radio

Hi, Can anyone help me understand how to get Sonos to work properly when trying to fast forward a radio show when I’m listening to catch-up?Everything is good when I click on a show to listen and it will play from start to finish but if I want to skip forward 30 seconds or worse jump forward a few hours I often get nothing. Sometimes I get a spinning wheel and after some time it will skip, most of the time it will fail. I assumed maybe it was something on TuneIn’s side and just gave up months ago, but today I tested and actually it works fine on their website. The problem lies with Sonos, unless its an API issue from TuneIn - can anyone help or will Sonos look into it?Thanks.

47318
J
4 years ago
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