Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,252 Topics
  • 56,321 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
8252 Topics
V
VassilovskiContributor I
posted in Controllers and Music services
SONOS no longer recognizes music folder of upgrade

Hi - I recently updated the Sonos App on my MAC to v12.2 (as well on my Android devices).  This coincides with an upgrade of my iMac OS to Big Sur.  My SONOS now no longer recognizes my music folder (an external USB drive attached to my iMac).  Any suggestions would be appreciated.

4623
J
4 years ago
P
Phil MallettAvid Contributor I
asked in Controllers and Music services
Podcasts

Hi, I am trying to play podcasts via Spotify premium to my speakers.  Some will connect straight away without issue or downloading but most will not connect with sonos " Cant play this right now" shows when I click the speaker icon & will only play through my android phone.  The help page talks about root directory & music folders. If I need to be a tech genius to listen to podcasts I quit. Any help will be greatly appreciated however please keep any information basic as I'm no Bill Gates! 

1997
P
4 years ago
S
Super BratContributor I
asked in Controllers and Music services
Woodstock not showing up when I search for an Artist

I have the 38 disc Woodstock collection. Each disc is an acts set from the festival. I have the album artist as Various Artists and the Artist defined as the act on the disc. When i search for an artist the Woodstock album doesn’t show, yet when I search for a song it does. Do I need to change the album artist? Can’t it work with Various Artists?

751
controlav
4 years ago
C
Chris BarrettContributor I
asked in Controllers and Music services
Ibiza global radio

I have been listening to Ibiza Global Radio via my Sonos system for years via TuneIn. Since the recent app updates its not been working. It says its not encoded properly.I can find Ibiza Global Radio on Sonos Radio and selet it, but it wont play it all. It doesn't give any error message, it just doesn't play Can you help please help

8484
P
4 years ago
C
ChrisSimsContributor I
posted in Controllers and Music services
Sonos radio HD trial - still getting adverts

Hi, I’ve just signed up for Sonos HD and I’m on the free one month trial period. The ad for the HD radio service states that you can skip tracks and that the service is ad free.The first thing I’ve noticed is that I can’t skip tracks and I’ve just heard an ad for McDonalds. The station I’m listening to is a Sonos one and it’s marked as being being HD. Have I actually got the HD service?

2522
C
4 years ago
V
VildeContributor I
posted in Controllers and Music services
Sonos radio does not work

Hi, i am unable to use the sonos radio. I Get the following error Please help..

983
Annazel S
4 years ago
D
dckluth
asked in Controllers and Music services
Mixcloud connection lost

Mixcloud connection keeps getting lost or is unable to connect. Not a new problem but getting worse.Diagnostics: 904598337

134330
Rowena B.
4 years ago
G
gozzy#1Contributor I
asked in Controllers and Music services
Sonos Radio account - reauthorized?

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Both my App and speaker are up to date. I’ve had this problem since yesterday morning. Ive sent Sonos x2 msgs via Twitter regarding this but I haven’t had a response yet. Poor level of support so far! Can anyone help? Very frustrating! 

13402
G
4 years ago
C
camillo777Headliner I
asked in Controllers and Music services
Sonos Radio: Cocktail Hour

Cocktail hour states: lounge & electronic music… Who is making this channel? Current music is not lounge or electronic music, but old jazz....

15183
controlav
4 years ago
R
roger corkeContributor II
asked in Controllers and Music services
Music files not available message since S1

Since being forced to move over to S1 I get an error message every morning, saying that my music files are not available. Theyt are - I can still play music from my library. But how do I get rid of this annoying message?

1802
R
4 years ago
C
chriscroft87Contributor I
asked in Controllers and Music services
Can't search Spotify

Sometimes when I type into the search box nothing happens.  Other times you immediately get a bar with Artists / Albums / Songs etc on it = great!  But why does it sometimes not work??   And when it’s not working I can still see all the Spotify playlists etc, just no search function, which is what I use most!

2231
Rowena B.
4 years ago
M
MichaelAJContributor I
asked in Controllers and Music services
Some Sirius XM channels will not stream

Ran into an interesting issue the other day. About 80 per cent of their holiday channels will stream on Sonos  the other 20 percent say they are not available when attempting to stream for SonosYet they all work if I stream to my IPhone or Web clients has anyone encountered a similar issue?        

1371
Rowena B.
4 years ago
A
annaredmanContributor I
asked in Controllers and Music services
I’m unable to disconnect my Spotify from my Sonos speakers

I have two Sonos One speakers which are grouped together to make a speaker system called ‘Kitchen’. The Sonos account in the app was set up using my sisters email address and Spotify account. I then added my Spotify under her Sonos account so that I was able to play my playlists from my phone. Now the problem is, I’ve since tried to remove my Spotify account and it just doesn’t seem to be working. So far I have:• deleted my Spotify from the Sonos app so that it is no longer visible there• deleted the Sonos app• logged out of all devices that my Spotify is logged into and changed the password•I then clicked “forget the device” for ‘Kitchen’ in the Spotify app After all this when someone says “Alexa play Iron Maiden” it automatically plays from my Spotify account and the ‘Kitchen’ device pops back up on my Spotify!! I am at my wits end and I don’t know what else I can do to remove my device except factory resetting the Sonos which is what I think I’ll have to do. It’s a nightmare when I’

6051
Rowena B.
4 years ago
T
tolleycrContributor II
posted in Controllers and Music services
SiriusXM 70/80s Christmas not playing

Anyone having an issue playing Sirius XM 70/80’s Christmas channel (780) on your sonos system?  Every other station works fine but that.  It plays fine directly on the sirius app.

25710
S
4 years ago
K
kastlanContributor I
asked in Controllers and Music services
Miscloud connection was lost

Hi! So this is my second topic on this issue (first can be found here) but there is a systematic issue with Mixcloud. I can barely use it, and whether it works or not is really a toss up. My connection works fine as I have no issue with other services (Spotify, Audible). I have submitted diagnostics under 382695100.Can you please do an analysis and check with your engineers what is wrong? There are way too many topics on this and the cookie cutter responses from your customer service stuff is not satisfactory.

962
K
4 years ago