Controllers and Music services

While using the Tidal App on iPhone, playing directly to a pair of fives via tidal connect, after a few songs the app on the phone appears to disconnect. Music keeps playing, but can no longer control with phone. Have to reconnect and start the current song over. This process then repeats every few songs. Not sure if there is a setting I need to change or if this is just an ongoing bug with tidal app/Sonos. Does not seem to be an issue if using ipad. Any thoughts are appreciated. 

We are a few at home and sometimes we like to listen individually to our own music from our Deezer accounts. I find that I have to change account too often and sometimes forget to do so which means that sometimes a member of my family uses Deezer from my account and ads favorites or listens to flow but has nothing to do with the flow that each family member uses. Is there a way that I can associate one speaker with one deezer account? Without losing the ability to change accounts if needed? For instance I'd like a specific Sonos Roam speaker, that often one of my family members use, to have his Deezer account on that one. It would also be nice if I can say, Sonos, play this from that Deezer account..so I don't have to change account manually from the app. I hope I made myself clear about what I mean. Thank you

I just tried to download Sonos on my Macbook Air and noticed it’s not available for download all of a sudden? I am running Ventura 13.2.1. When I go to the apple store on my mac to try and download it, it says “This app is available only on the App Store for iPhone and iPad.” ???Please don’t tell me I can no longer control Sonos from my laptop.

I listen to two podcasts on my free time: The Joe Rogan Show, and recently, Deep Questions with Cal Newport. Now, I can start the Joe Rogan podcast on Spotify and it’ll play immediately on my Sonos One (Realistically it’s a 2-3 second delay), and I’ll be able to listen to it till the end, like normal.However, if I click on Newport’s podcast, it’ll take longer (6-9 seconds), if I pause and resume the podcast it’ll take the same amount of time, it’ll normally restart an episode I’m in the middle of even though Spotify says I’m listening to the middle of it, but the most frustrating part is that around the 3 minute mark of time left (One time it picked 5) it’ll cut off for a moment and return to a previous audio clip of the podcast, and it’ll play over, and over, and over. If I try to listen to the rest of the podcast, the same thing will happen at smaller intervals. Why does this happen? Has anyone else encountered this issue and/or managed to solve it?

When will sonos be compatible with the Deezer Connect application, like with Spotify?

When I select Apple Music → Library → Playlists, the error message “An error occurred while adding tracks to the Queue (1002)”. This also happens if I select Library → Songs but not when I choose Library → Artists or Albums. I can hear specific artists or albums but not playlists or songs. Any help would be appreciated.

My playbar/sub has dropped from the mobile app, but is still present in the PC desktop app. I've removed/reinstalled the app, factory reset the playbar/sub, and readded to the system. It's visible until I close the mobile app, then it's gone again  but still visible on the desktop app. This very frustrating! Any ideas?

How do I connect a friend / family member to my Sonos app/devices ? 

Is Frisky radio still on sonos. Frisky radio has not been heard on Sonos for several weeks

In my household I have a Sonos One in my daughter’s room, and an Arc and a Beam in other parts of the house. I have everything connected to my Sonos account using Spotify and Alexa. I want to restrict what my daughter can listen to in her room, so I set her up with her own Spotify account on my family plan and restricted explicit music.I can’t figure out how to set it up so her Spotify account plays on her Sonos One, and my account plays in the other parts of the house. I tried creating a separate Sonos account, but the Sonos app wouldn’t let me. I added both her and my Spotify accounts to my Sonos account, but couldn’t tell it to use one account on one device, and another account on the others.What can I do here? I will have to get rid of the Sonos One and buy some other speaker if I can’t restrict explicit music in her room.

Hi all, help!I’ve changed my router and now my music library isn’t recognised. I’ve deleted it from and am trying to re add it but it says ‘there is no shared folder’ on the laptop’?????  It’s all Series 1 Sonos products, I’ve attached to the new router via ethernet and it recognises my new network, but I just can’t add my music folder - what am I doing wrong?  I’m not techy at all, so if you can shed any light in laymans terms I’d really appreciate it.

My music library is located on a external hard drive, I would like to reset the paths that are already set to add further music selections. However, when I open “Music Library Settings” all I can see is Desktop

A question for Sonos.  Why can’t you make a combined S1 and S2 universal controller?  Can’t your software be smart enough to identify and combine all of your speakers?  I get the hardware is different, but if S1 controls old hardware, and S2 new hardware, why not a S Universal that is smart enough to combine and control it all?  Or is this a way to force the sale of upgraded hardware?

Certain podcasts (ie. The Ben Shapiro Show  and  the Dan Bongino Show) will not play or connect on Sonos, whether its on Pocketcast, tunein, iHeart etc. The podcasts will play on Pocketcast, iHeat etc apps on the  iPhone. Is Sonos blocking these podcasts

I have had a Sonos system with 4 speakers for a few years and it has been working great until recently.I noticed that a couple of the speakers disappeared from the Sonos app (S2?) so I tried all sorts of options and eventually got them to reappear. Then one speaker was unplugged and moved to a different location and it was then lost in the Sonos app!Then, we had a power cut and all speakers disappeared again.I have been trying to get them all back but they just won’t connect anymore!?I have 2 x Play:3, 1 x Play:1 and 1 x One (Gen 1).The wifi is provided by a Netgear Orbi mesh.Internet is via a Technicolor DGA0122The Sonos app is the latest version (v15.1.1) I have restarted the router, the Orbi wifi and every single speaker. I have reset each one (by holding the necessary buttons until the speaker chirps and flashes amber). They usually connect to the SONOS wifi but not always, they then fail to connect to the Orbi wifi. And yes, the password I am entering is correct! Any ideas on anyt

I would have replied to this thread, but it is closed for comments“Controller update fails on macOS Ventura 13.0” I’m hitting this problem having just updated to Ventura and got the app update messageI’m on version 15.1 for the appI have a concern about downloading and reinstalling based on the following statementIf you are not using a music library shared from the Mac, please uninstall the controller, download the newest version from https://support.sonos.com/s/downloads and install it. If you are currently using a music library shared from the Mac you should skip the update and use the controller in limited compatibility mode for the time being. I have my music library in Music on the mac, but the music library is on a NAS drive.  I have had issues in the past with playlists not updating correctly, so I currently have two “shares” in the app settings/users/<myname>/Music//<NASdrive>/<music folder>Does the above setting mean I should or should not update the app? Tha

HiLast week-end I had trouble browsing my Deezer music on Sonos, so i removed my family member account (the other accounts left unchanged).=> my member account was no longer displayed in the list of Deezer accounts in the Sonos appWhen I tried to reconnect my member account, the beginning of the process was ok. I could select in the browser my member account. But when switching back to the sonos App, I got an error message saying that this account was already configured and that adding it was useless. But my member account was still missing in the Sonos app.I tried to reinstall my Sonos app, without success. I disconnected all my sonos equipments before trying again, without success. I tried from the PC with Sonos Controller and got the same error message. Any idea/explaination?

Now that Era 300 means that Atmos music can be cast directly to ARC, Beam (Gen 2) and Era 300 without the need for a TV (Thank goodness)... Will it be possible to play local surround sound music to these devices too? I have a collection of multichannel flac files that I would love to put in the local library and cast to these devices without a tv. 

SONOS CONTROLLER FOR MACSonos Version 14.16OS: S2Build: 69133120ID: *** Problem: Music plays for about a minute then turns off and app closes.There is update available, but update process stops.I have tried several times with no success.Also "Chat" option not functioning. Please advise. Thank you". Phyllis Pesaturo Moderator note: Personal information removed from view.

I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

I’m trying to resolve an issue with my Echo and just disabled my Sonos skill. When I try to re-enable it I can’t because it says it’s not available due to geographical reasons. The Sonos site says that it is available in Canada so I’m not sure what to do. Please help.

I’m using Sonos with URC to digitally distribute music throughout house. However, when I try to add albums to My Sonos through my Spotify now, it’s says “unable to add to My Sonos. There are no empty slots remaining.” Any ideas? Bc I’m confused. It let me add about 25 Albums but now it’s full?

The download page states S2 app current version is 15.2.1 updated 3/7/2023, however when I download the Mac os version it downloads 15.1.1, and today is March 11, 2023.    The app keeps prompting to upgrade but results in error when I try to run it through the app. I cannot download new version form Sonos page..

I have a Sonos system that used to be connected with an account. I want to change account and create mine but everytime I try to connect with new account, the old one is referred, registered.... I have uninstalled the application, I have tried several options, nothing is successfullHow can I totally erase the old account?Please help.  

It seems about a year ago people had this problem, but was it ever resolved? It started happening yesterday, if I open the S1 app on my computer it gets stuck at the logo launch. Reading other form posts. I’m able to get around it by disconnecting my network, waiting for the app to finish loading, and then reconnecting it. But it is a supper annoying work around. Has anyone actually fixed this issue?