Controllers and Music services

Is there anyway to stop this? If you switch off automatic updates sonos starts slowly removing app functionality. First I noticed they stop you re-tuning true-play unless you update, now ive noticed they prevent me re-indexing my locally stored library. What is the point in having a pretend automatic updates option that cripples the apps functionality thereby forcing you to update regardless? 

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

I recently changed the name of my Windows PC. Despite deleting and reinstalling the PC Sonos 1 software, the Sonos 1 PC controller no longer finds my Sonos system. The Sonos portable controller finds the system but cannot find the music stored on my renamed PC (even though the PC name and folder for the music source seems to be correct. Any ideas??ThanksRichard

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

All my 10+ wake up and go to sleep alarms with selected play lists disappeared overnight. I have had them for years! What have you done? What kind of system update would screw this up?I did not touch the system or use the apo during this last 24 hours.

Hi, I have recently moved house and had to reconfigure my system. For some reason, Sonos has duplicated my 'Dining Room' so now I have three 'Dining Rooms', each with a separate component (see image). Is there a simple way to remove the duplicates and just have one Dining room with all the components in? Thanks  

Apple acquired Primephonic in 2021 with the intention of using that service as the basic of creating their own music solution aimed specifically at the Classical music genre.I did not pay much attention at the time but I thought this was more for dealing with the enhanced meta data/tag information needed for the Classical music genre. For example the same music title composed by the same original composer may have multiple recordings from many different orchestras over time and with sometimes different conductors, soloists or singers any of which might be specifically looked for by classical music enthusiasts.Well Apple are this month finally launching their new Apple Music Classical app which is the dedicated app for classical music and will be backed up by the current Apple Music streaming service. It will be free to existing Apple Music subscribers.See - h

Hi guys, The offer for 3 months apple music came up on my app but I didn't yet have an apple Id. I managed to finally get one but now the offer doesn't appear anymore! I tried looking on the website but there's no option to redeem it. Anyone else know a way?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

Hi,I'm using Amazon Unlimited. I want to browse for a song on the Amazon Music App, then start playing it on Sonos, without having to search for it again in S2. Is there a quick way to do this (eg menu items or share URL link)?I don't want to use Cast/ Connect because then the music won't play in Hi Res if it is an Ultra HD track.I don't want to browse on the Sonos app, because, amongst other reasons, I can't see if the track is Hi Res.The closest solution I've found is to cast the track, then press three dots and choose 'Search [The Artist]'. But I then have to stop the cast, search for the album, find the track and play it.Am I missing a trick, or is that just the way it is?Thanks v much

Hey guys, As you are probably aware, Sonos has recently introduced the spatial audio feature. However, I have noticed that this works when playing music from Apple Music through the Sonos app because when I try to listen to music directly from Apple Music, I just lose this option.I am curious to know if this is a technical error that needs to be fixed or if this is how the feature is intended to work.Thanks!

Does the Sonos MacOS app (currently in 15.2) support atmos?(Using a macbook Air M1) 

All of a sudden The Highway on SiriusXM will not play on my Sonos. I received the note unable to play the selected item. I am able to play other stations now. There for a couple of days I couldn’t even play anything on SiriusXM. I have the older version of Sonos. I did delete the app on my phone and on my iPad to see if this would fix the problem. Still can’t play the highway, but I am able to play some other channels that I like to listen to. What can I do to fix this. The Highway is my favorite channel!

I set alarm to play sirius xm channel. It has worked for a while, no problem. Then in last 3 days it has stopped working and all I get is the Sonos chime. What is up ?I tried unplugging and plugging sonos back in. It didn’t work

app not showing dolby atmos

Hi community, just wondering why I am having to create a new password to do an online update for my Sonos system when I already have a logon and password for it -- which it is not asking for -- this is a new separate prompt forcing a new password creation.  Finding this nonsensical.  If I select more info it prompts me to create a new Sonos account, which is dumb since I already have one.  Again, finding this nonsensical.  Anyone else?  Any info on this? 

Android S2 Sonos app crashes on Samsung phone and Lenovo Android tablet.Android reports ‘this app crashed because it has a bug’ immediately after tapping ‘System’ from the Settings menu.Both Android OS and Sonos app have gone thru several updates since this issue started last summer.The latest Sonos version 15.2 did not fix the issue.On the tablet, if I uninstall/reinstall Sonos the app will let me tap System without crashing one time only.  Then, to access System again, I need to uninstall/reinstall the Sonos app. Then I can tap System without a crash for one time again, and the cycle repeats.On the phone, the crash occurs whether or not I uninstall/reinstall. I cannot access System even one time from the phone.This behavior seems like a giant clue. Does anyone know of a fix?

Hi I owns a system composed by a sonos arc and two sonos one SL distributed in different roomas. In all of the i have the same problem. I play music from my Android mobile (Galaxy S23 Ultra). I don´t use steaming services, I have de music as mp3 files into the mobile. The problem is that everytime the mobile goes to sleep continuous reproducing music for a time and then interrup it until I unblock the phone and then reconects automatically.I have check into the mobile the configuration for the battery / second plane and I have added Sonos App between the apps without suspension but still have the same problem.Any idea about how to configure the mobile in the right way?

Bonjour,impossible de connecter mon sonos control acheté d’occasion. Aucun voyant ne s’allume qd j’essaie de le connecter à mon système sonos !  Merci pour votre aide !guillaume 

Hi. I am new to Sonos, and just installed my new Sonos AMP at home.However, it seems I can’t add the Spotify service since it does not appear on the services list.I read the other threads here, and my address is set in my profile, and it is in the US.After updating the profile, I restarted the IOS app, but still can’t find the Spotify service on the list.Any ideas ? 

Hi,I recently lost all my products off the Sonos app. I have followed the instructions to reset the router, Wi-Fi and turn off all the products but it doesn’t seem to help.I also noticed that our iPhone that is still on iOS15 can still see them via the app.. but my iPad and iPhone on iOS 16 doesn’t.Has anyone experienced anything similar or have any suggestions?Thanks

Hi all. A newcomer to the forum. I much enjoyed stereo pair of Ones (Sec Gen) and still have them, albeit in their boxes.It is good news for Era 300 having access to Apple Music dolby atmos already. I am an Apple Music subscriber and really wish to see native support for Apple Music lossless (CD or higher quality) streaming on dedicated 2-channel stereo Sonos products like ERA 100. I am pretty sure there are many people out there wanting to see this happen. So my question is if that is possible in near future?

Since a recent update, when you open the volume control on the android widget, the back button just decreases the volume of the entire speaker group. Whereas it used to just close the widget.Highly annoying trying to undo 10 years of muscle memory, please fix it!Happens on my phone and tablet so it isn't device specific.

A recent update to the iOS app has given a new layout to ‘search’ with an ability to ‘switch to classic search’.The search results don’t show anything from ‘My Library’, neither results nor is it an option across the top where the other sources are. Is this a bug or how do i add my library to the searches. I can access my Music Library under the Browse function and search there but I prefer top be able to have all the search results in one place.

my sonos system works great.  the problem I’m having is trying to update the software on my wife’s IPhone.  Her iPad, my iPad and iPhone are already updated to rev 15.2 on the s2 app.Keep getting an error 1101 on her phone when trying to upgrade. HELP please BTW her iPhone is currently ver 14.2 if that helps thx Gord