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Sonos Update on macbook pro, Sonos update failed, please try again

1 year ago
9 February 2023
7 replies
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Userlevel 3

Sageguy
Enthusiast I
63 replies

I have tried everything that has been written about getting this update to work. I just received my new 2023 MacBook Pro and am attempting to use the Sonos controller on it. The OS Ventura 13.2 hasn't changed from my previous 2017 MacBook Pro. I have deleted the Sonos app, fully, and tried downloading and installing from the Sonos download area. The refuses to update or find my system. I have been in the Beta group so that my be adding to the issue. The Sonos apps work fine in iOS on iPhone 14, and 3rd Gen iPad Pro. So far, nothing seems to work on my MacBook Pro where all the music files are stored. Any suggestions will be appreciated.

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Best answer by buzz 9 February 2023, 07:55

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7 replies

Unfortunately, Beta issues cannot be discussed here.

Userlevel 3

Sageguy
Author
Enthusiast I
63 replies
1 year ago
9 February 2023

OK. I guess I will just quit BETA

buzz
22602 replies
1 year ago
9 February 2023
Answer

I suggest that you contact the Beta team.

And while you try communicating with the Beta group, you might try deleting your Sonos controller from your Mac completely, and the install a new version of the controller from the appropriate Sonos area. I assume that there is a place where beta users have access, the key thing is to not download from some random website, only from Sonos.

Just be sure, when you reinstall, you choose ‘join existing system’ or whatever words are close to that. You don’t want to set up a new system.

Userlevel 3

Sageguy
Author
Enthusiast I
63 replies
1 year ago
13 February 2023

Thank you all for comments. I resigned from the BETA testing group, deleted all SONOS Controllers on my 2023 MacBook Pro. I then could reinstall to newest controller with ease. Too bad I could not remain in the BETA testing group but I needed to solve this issue.