Controllers and Music services

hello, I would like to delete an element of the system, how to do?thanks for your help

Is anyone else noticing a lot of skipping in the middle of a song with this newest Sonos app update? My internet is well over 500mbps and all of my speakers appear to have a strong connection.  I’m mainly using Spotify premium to stream on over 7 speakers, but with this newest app update (15.2.1) the skipping is becoming more consistent.  

Hallo, first sorry for my english.  Is it able to set a an alarm on my beam by voice?If yes:How i can do this?

After the most recent controller (Mac) desktop upgrade, I have lost all of my album artwork.  This is also reflected on the IOS apps after the recent upgrade...there is no album art.  Occasionally album art will sporadically begin to load (very slowly) but it is never cached (like in the older versions of the controller), because when I shut the controller down and restart it, all of the album art is gone again.  I am aware of how album art is handled with sonos, and I had never had any issue with my library in prior iterations of the software.  I’ve been a sonos user for over 15 years, and am very familiar with the software & systems.   I spent over 4 hours on 3 separate calls with Sonos support and was escalated to level 2 support.  I went through all of the usual troubleshooting steps:Reboot entire system..Router, all zone players & speakers (with complete power downs on all sonos & network gear. Deleted and reloaded the desk

S2 app, checked updates and fully updated. Songs won’t play directly from Sonos app but I can airplay Apple Music to the speakers.I tried reauthorizing as well as fully removing the account and adding it back in. Same issue.

My Imac has lost connection with Sonos since update to Ventura. Seems like a firewall issue,but can’t firuge it out

Since update to 15.2.1 the sound on my Play:1 jumps to 100% after a couple of minutes running. No matter if I set the sound on the app or on the computer. Also if it’s radio or from my server in the same network. This is annoying and makes the system unusable… Any hint on how to fix this issue?

I have posted this on the Apple community, but I fear they might delete the post for references to Sonos. Hopefully, someone here can help? I have a bit of an over the top audio setup whereby I have a Sonos Arc, 1 x Sub Gen 3 & 2 x Era 300’s. As well as this setup I have 2 x Sonos fives for listening to music in stereo format. I can’t listen to stereo music on a surround sound set up as it sounds awful. I couldn’t even come to listen to Atmos tracks on my previous set up which included the Sonos Ones as the rears. Now that I have swapped them with the Era 300’s listening to Atmos music on this system has been transformed from night into day; it’s really good. However, listening to Stereo format on this setup is still a terrible experience, which is to be expected. As an Apple Music subscriber, is there a way I can easily filter Stereo from Atmos, so that I can change to the desired system depending upon format? 

Hi thereI have tp link powerline adaptors hard wired to router and then to the playbar on the other side of the living room. They are definitely working as I have tested the ethernet signal with a MacBook. My issue is when I connect up the ethernet cable from adaptor to playbar it doesn’t seem to pick up the signal and it won’t let me turn off the playbars wifi.  has anyone experienced this before? Hopefully there is a simple fix. Playbar disappears from my system often via wifi even though it’s in the same room as my router. Bt smart hub 2. Sonos have replaced the playbar twice now due to apparently dodgey wifi cards. Great customer service I must add. PlayBar was bought nearly 8 years ago!

I have several devices on my home network, which is the same network that my Sonos system is on.Do I need to have the Sonos app installed on all of those devices if I want to use them to play Apple Music or Spotify? Or can I play directly from device to Sonos system from Apple Music or Spotify, bypassing the Sonos app?

HI , I have 2 Sonos systems that generally work very well. They are 10+ years old.Problem I cant seem to figure out : My spotify account is available on all systems. When anyone is using SPotify on one of the systems , the system seems to think its me using it and because Spotify won't let my login us the streaming service on multiple devices at a time it shuts me off , and keeps the Sonos system working in one of my homes that is using the service. This is very frustrating when I am using Spotify away from the  home , but another person in the  home is using it and kicks me off. ANy thoughts here ? 

I have several Sonos speakers connected to my home wifi network. For many years, I’ve been able to control the speakers both with the Android app and the Windows desktop app.However, after I reinstalled Windows 10 today, the Sonos desktop app can’t find my Sonos system, unless I set my wifi network as a public network in Windows. The Android controller is still working fine.I have checked my Windows firewall settings and reinstalled the Sonos desktop app several times. I have followed all the steps in Sonos’ configuration guide, where step 4 emphasizes that the network profile must be set to private. But the only way I can get the desktop controller to connect, is to do the opposite, and set it to public.For obvious reasons, I don’t want to define my home wifi as a public network. Does anyone have a solution

I added a local station off Tunein (107.9, K-wave) to My Sonos. If i say HS play 107.9 or play K-wave it always defaults to playing some other station from Tunein with 107.9 or K-wave. Want to set this up for the wife so she has the ability to call this up.Also, I added a complication album from my Plex library to My Sonos and when I call it up the response ends up playing either Pandora or Apple Music.Please help.

WD’s My Cloud Home has just announced it will no longer support Sonos S1.I’m furious as mine was suggested by a telephone sales person.  It’s over two years old, so presumably out of warranty.I want to keep using my old Play 5’s. I just use the nas to play mucic from my library of 250 K songs It’d be much cheaper to buy say the Seagate 4TB Nas at £84 than pay £700 plus to upgrade my two Play 5’s.  But is it reliable? And are Seagate also likely to dump support for S1?Or are all companies that make nas likely to go that WD route?  And should I just acceot by Play 5’s are obselete?Many thanksPeter PS Other Nas often used by Sonos users are Buffalo Link Station, Fritz! Qnap and Synology.  Any thoughts on those?PPS I do use S2 for my two Roam speaker. But they of course dont link to S1.And do I understand that gen 1 SL’s wont connect to S2?    

Spotify keeps jumping tracks  - reset network and reinstalled the app ?

Had 2 Sonos speakers for a few years now. Today some songs skip due to “not encoded correctly” error (appears on desktop and app controllers). These songs have always played without. problem previously and they are in a playlist created 10 years ago on iTunes (Where they still work without error). One particular playlist skips the first 3 tracks entirely. I have read some explanations which. claim. it could be wifi interference, but this issue is only on specific songs not constantly.

I noticed this morning that I can no longer tap the volume bar for a room/group to increase/decrease it by one notch at a time. Is this a bug or a new change?I have asked others and it's not an issue for them.Android, Pixel 6a, Sonos app 15.2.I have uninstalled and reinstalled the app, but it's still an issue.Edit: fixed! But there's still an issue that needs fixing in the Sonos app.. I have a disability, and one of the issues I have is speaking - I recently enabled text-to-speech accessibility setting in Android (basically, a toggle floating on the screen > tap it > tap an area on the screen, then it reads out the text - could be useful). Turned out it stopped that particular volume control feature on the Sonos app - l I had to turn off the accessibility setting then restart my device for Sonos volume to work properly again.I have no idea if Sonos can work around this (it only affected a specific feature of the volume control), but I'

Hello Community,I have acquired Sonos One (Gen 2). When I click on “Browse” the menu does not show “ On this Mobile Device”. is there any configuration to do prior to have it showing in the Browse menu? Thank you for your guidance.Sam

Is there anyway to stop this? If you switch off automatic updates sonos starts slowly removing app functionality. First I noticed they stop you re-tuning true-play unless you update, now ive noticed they prevent me re-indexing my locally stored library. What is the point in having a pretend automatic updates option that cripples the apps functionality thereby forcing you to update regardless? 

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

I recently changed the name of my Windows PC. Despite deleting and reinstalling the PC Sonos 1 software, the Sonos 1 PC controller no longer finds my Sonos system. The Sonos portable controller finds the system but cannot find the music stored on my renamed PC (even though the PC name and folder for the music source seems to be correct. Any ideas??ThanksRichard

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

All my 10+ wake up and go to sleep alarms with selected play lists disappeared overnight. I have had them for years! What have you done? What kind of system update would screw this up?I did not touch the system or use the apo during this last 24 hours.

Hi, I have recently moved house and had to reconfigure my system. For some reason, Sonos has duplicated my 'Dining Room' so now I have three 'Dining Rooms', each with a separate component (see image). Is there a simple way to remove the duplicates and just have one Dining room with all the components in? Thanks  

Apple acquired Primephonic in 2021 with the intention of using that service as the basic of creating their own music solution aimed specifically at the Classical music genre.I did not pay much attention at the time but I thought this was more for dealing with the enhanced meta data/tag information needed for the Classical music genre. For example the same music title composed by the same original composer may have multiple recordings from many different orchestras over time and with sometimes different conductors, soloists or singers any of which might be specifically looked for by classical music enthusiasts.Well Apple are this month finally launching their new Apple Music Classical app which is the dedicated app for classical music and will be backed up by the current Apple Music streaming service. It will be free to existing Apple Music subscribers.See - h