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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,920 Topics
  • 54,314 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7920 Topics
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Cooper392Contributor I
posted in Controllers and Music services
podbean

Can I stream podbean to Sonos?

11971
Airgetlam
5 years ago
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pomm4tousAvid Contributor I
asked in Controllers and Music services
Anyone else lose all their Imported Playlists after upgrading to macOS Catalina?

FYI my music library resides on an external drive connected to my iMac. No change here. Yesterday, I upgraded to macOS Catalina. Today, my Imported Playlists (from iTunes, now Music) no longer appear in Sonos. Any fix for this?

7021
Airgetlam
5 years ago
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AbelBContributor I
asked in Controllers and Music services
Spotify won't play on speaker when I leave home

Just got a Sonos One. Speaker plays Spotify great but only when I am home with my iPhone. When I leave my wife can't use it. She has a separate Spotify account on her iPhone. We also have a MacBook Air which also has my Spotify account. What to do? Wife would like to use Sonos One when I'm gone!!!

105520
A
5 years ago
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groverkenContributor I
asked in Controllers and Music services
BBC Radio 2 Disappeared

All the Tunein BBC stations have gone and I especially miss Radio 2. Apparently Sonos know about this but there seems to be no fix at the moment. Does anybody have a solution? I don’t want to have several hundred pounds worth of “super high tech equipment” sitting unable to function as it was intended. Perhaps I’ll just get my 25 year old Denon receiver back into operation - at least I know it works consistently well!

16896
ratty
5 years ago
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Stephen WContributor I
asked in Controllers and Music services
My Sonos - can't load albums

I want to add an album to My Sonos but I get a message that no slots are available. I only have 61 albums so far. I thought I could store 65,000 songs. What do I need to do?

57010
Chris
5 years ago
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No49Contributor I
asked in Controllers and Music services
Error Connecting to Spotify Service

When trying to add the Spotify service in the Sonos app I get the message "Error. Unable to add Spotify account." after selecting "Connect to Spotify". I haven't entered any account details at this point. I can send music to my speakers from the Spotify app without a problem (I have a premium account). I have tried re-booting the router as suggested in a topic from a year ago; that doesn't work. Any other ideas?

20481
N
5 years ago
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Jaybird TNContributor I
asked in Controllers and Music services
Amazon Music not working

Amazon Music has stopped working on my Sonos system. I am using iMac and can no longer add tracks to the Sonos app or play from Amazon My Music. I switched to an Orbi wireless modem, and Sonos will stream internet radio stations without problem. Any suggestions would be appreciated. I have already reinstalled the Sonos app to the computer, and rebooted both the wireless modem and the AT&T Gateway.

4881
controlav
5 years ago
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Kristian.RContributor I
asked in Controllers and Music services
start station option missing?

Since the latest update the option to start a station based on a song or artist in Apple music seems to have disappeared. Has this functionality been removed for some reason?

4717
Airgetlam
5 years ago
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plasmamusicContributor I
asked in Controllers and Music services
SiriusXM not on list of Music Services

Newbie here, based in UK Just installed a SonosAmp. Cannot see SiriusXM in the list of available Music Services. Does Sonos block visibility/access to Sirius if outside US I wonder? If so how can I add Sirius to Music Services? Thanks

7108
P
5 years ago
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zaggedContributor II
asked in Controllers and Music services
Unable to connect spotify - activation link failing.

I am trying to link my premium spotify account to sonos, when I click "authorize", I'm being brought to a page where I'm supposed to enter an authorization link code. The page opens with an error "The link code you entered is not valid. Please check the link code and re-enter it below." There is no link code provided either through the app, the page I'm being linked to, or by email. I've tried using the sonos iOS app as well as the desktop version. Clearly I'm missing something here. Any suggestions?

40554
AjTrek1
5 years ago
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noelgavContributor I
asked in Controllers and Music services
Can't connect to Spotify

In the spotify app I can see sonos, I try to connect to the speaker and it continuously tries to connect. Under the sonos app, I tried adding music service, spotify and it just says unable to add spotify account. I do have a premium student account. So why cant I cast or connect to sonos? Noel Diagnostic # 880951804

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N
5 years ago
MAscooby
MAscoobyTrending Lyricist I
asked in Controllers and Music services
Can't control music on Sonos from iOS Amazon Music app

When casting to a Sonos speaker from the Amazon Music app on my iPhone or iPad, I can't seem to control the music once it starts playing. The app shows that I'm connected to the speaker, but the "now playing" screen in the app doesn't work. I have to connect to the Sonos app to control playback. Is that a known issue and/or something that I can resolve somehow? Thanks!

4612
MAscooby
5 years ago
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PJ RobertsContributor I
asked in Controllers and Music services
Cannot Setup Sonos on Xfinity Wifi — Ridiculous

Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. I cannot even get through the set up. The SONOS wifi network never shows up during set up, have updated everything SW wise. I have like $4K of Sonos gear and can’t use jack shit. Sonos doesnt answer their phone. Is someone going to help here ? My only other option is to sell everything at a huge loss and spend the rest of my life telling this story that is not pretty.

137354
buzz
5 years ago
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rv2012agmailContributor I
asked in Controllers and Music services
Deleting Speakers

How do I just remove a speaker from a room? Want to start another room and have it there. Somehow got 2 Playbars in one room! Seems that anyone would have a question like this when setting up multiple rooms. But nothing there when searching.

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J
5 years ago
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Bob_m10Trending Lyricist I
asked in Controllers and Music services
View Log files

Hi, is there any way to look at log/event files of some type for Sonos? I am not having a problem but curious. I can't seem to find any beyond what is on the About Sonus page. -Bob

114296
ratty
5 years ago
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Justin in San DiegoContributor I
asked in Controllers and Music services
Sonos connects but the App will not play any music

My Sonos app is connecting to the internet and connecting to my home Sonos system, but nothing will play. This is the first time I have ever experienced this problem in 3 years of using Sonos. When I pick an artist or a song on Pandora, Apple Music, or Spotify, the app is displaying one of two options. Option 1 - Add Station to My Sonos - More OR - Remove from My Sonos - More If I select Add Station to My Sonos, and then go to the My Sonos section, the only option available to me is: - Remove from My Sonos What in the world is going on with this App. This happened out of the blue after the system working normally for 3 years. I am connected to my home wifi network, which is connected to sonos, but I cannot for the life of me figure out how to play a song. I have tired connecting through the Sonos App, and connecting through the Spotify App, which normally will let you play a song on Sonos within Spotify.

364382
J
5 years ago
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Mathew PriceContributor I
asked in Controllers and Music services
Playing music directly from Amazon Music

Please can someone help me with playing music directly from amazon music? If I play a track from the app it just plays on my phone. I have Sonos One. Thanks

6896811
chicks
5 years ago
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CsNiNeContributor I
asked in Controllers and Music services
Audio from my Laptop to my Sonos system

why can't i link my Laptop to my Sonos system to play the audio directly from my laptop to my Sonos speakers when they are on the same network ???

808705
D
6 years ago
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LMcContributor III
posted in Controllers and Music services
Simple ? - How to turn off

Had my new Sonos for 2 days . . . exceeds expectations! But how do I turn off? It seems just pausing music or muting is not the same. Am I being too old fashion/analog?

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T
7 years ago
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oaklandishContributor I
asked in Controllers and Music services
How to "move" a speaker in the iOS app?

I've combed through piles of questions and answers here, but I don't see answers to the seemingly simple issue of moving a speaker from one room to another within the app. My specific situation: I have a Play 5 and a Play 1 in the same physical room (my living room), but they are currently in different "rooms" when viewed in the app. I want both speakers to be in the same physical room and the same "room" within the app. How do I do this? If you're reading this Sonos Team, your onboarding sequence is absolutely maddening. Here's what it looked like for me: 1) Got a Play 5. Got it set up no problem. Woo! 2) Weeks later, I got a Play 1. The plan is to add this speaker to the same physical room as the Play 5. 3) Earlier tonight I unboxed and ran the setup sequence on iOS to add the Play 1. 4) It gets to the point where it asks me to choose a room for the Play 1. I can't remember what room name the Play 5 is assigned to, so I make a guess about which room to add the Play 1 to. (I

14415
jgatie
7 years ago
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