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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 58,107 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8574 Topics
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super-safeContributor I
asked in Controllers and Music services
I just want my speakers to play music. Is that so Wrong?

MacBook Pro with version 11.2.3 (20D91) throws the following error, when I try to update my music library on the Sonos desktop app:Unable to add the shared folder “//<my computer name>/Music” to your  Music Library (1001).When I search for solutions online, I find tons of people with the same problem, and no one posting a solution, other than to contact Sonos Support, which, obviously, is not a solution.When Sonos decided to stop allowing customers to play music from their phones, it was a big disappointment, and, to me, a violation of the promise they made as a HARDWARE company.Now they also refuse to allow me to play music from my laptop? Is this by design?  Or do Sonos engineers simply not test their software on Macs?

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106rallye
3 years ago
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MartinJKellyContributor I
posted in Controllers and Music services
Stingray playback issue S2 Controller

Since I've upgraded to the S2 controller a problem with playing Stingray music has arisen. The first song to play repeats. The Controller displays a new song but the one that played first just repeats, over and over. I've got a Play:1 and Stereo Play:3's as well as a Playbar in my system. Thoughts?

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Airgetlam
3 years ago
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armavirumqueContributor I
asked in Controllers and Music services
Unable to connect to music library - S1

I am using S1 system, with a number of S1 only products.  I am getting a message ‘Unable to connect to music library’. The music library is stored on a networked PC. I have configured the PC for sharing, including the firewall. The fiilename is correct. I thought I would try to remove the library and reinstall it, but the Sonos S1 controller app won’t let me do that without updating the software, which I presume would then update it to S2 and I wouldn’t then be able to use my system.  Can someone help?  Thanks.

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Corry P
3 years ago
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PK101Avid Contributor I
asked in Controllers and Music services
Issues with Sonos and YouTube music

Hi AllBackstory once a very happy google play member with my own music playlists and selections uploaded to Google. Where Sonos and Google play and my Sony Bravia were all compatible happy days… Then we were forced to migrate into YouTube music which was as bad as could be expected and wouldn't playback through the Bravia or even see any of my music.So it finally looks like they have fixed that so we are halfway back to where we were last year…So the Sonos app doesn't want to play my albums or playlists anyone out there use the Sonos App and YTM (I could do with some pointers on the commands to play the Music you have uploaded in to YouTube cloud..) Any thoughts.CheersPaul

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Corry P
3 years ago
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Tman47Contributor I
posted in Controllers and Music services
Cannot connect to music files stored on new laptop

Get this message: unable to connect to //DESKTOP_PAPK80R/Music

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ratty
3 years ago
Iam Pippi
Iam PippiContributor I
posted in Controllers and Music services
Sonos Radio

My Sonos Radio played stations, but not it says station not available, the station just plays commercials, or just nothing (no sound). I am not a paying subscriber to Sonos Radio. Does this mean I have to subscribe to receive these stations ?

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G
3 years ago
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procytonContributor I
asked in Controllers and Music services
Sonos App (S2) and YouTube Music

Hi,  I have linked my Youtube Account, and i can see the playlists, but all songs are displayed with a slash acrsoss and cannot be played. Any tips? 

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James L.
3 years ago
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Roy246Contributor I
posted in Controllers and Music services
playlists

Any idea when they are going to fix the problem of playlists not appearing on IOS, asked this question a while ago and still nothing

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controlav
3 years ago
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TugtqlContributor I
posted in Controllers and Music services
YouTube Music Message "Playback paused because your account is being used in another location."

Hi,I receive above message for some songs / artists but not all.Same content from Spotify service is OK.I’ve shutdown other devices with no joy.Help?

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D
3 years ago
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Eric&GContributor I
posted in Controllers and Music services
Missing tracks from playlists

I know that this has probably been covered off on here many times but I struggle to find the answer. I have created playlists within the Sonos app by adding favourite tracks from Apple Music. For months everything is fine and now many of the tracks are not able to be played. There are a number of different messages including “no longer available”, “cannot be found” etc. The artwork has disappeared beside each of these tracks. Don’t ant to have to add them all again. Am i missing something??

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106rallye
3 years ago
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tshally2000Contributor II
asked in Controllers and Music services
"An error occured while adding tracks to the queue. 402" with Primephonic

I'm getting this error message on the Sonos app when I try to play music from certain areas in the Primephonic music service:"An error occured while adding tracks to the queue. 402" And the tracks do not play.I searched the forums but didn't see anything relevant.  Is this a problem with Primephonic and should I contact them? 

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Smilja
3 years ago
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VincentGauthierContributor I
asked in Controllers and Music services
volume flucuates on symfonisk using spotify

Hi there. I use Spotify on my symfonisk, in some songs the volumes drops for one or 2 second and comes back up. Any clues?

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Airgetlam
3 years ago
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dinky_dooContributor II
posted in Controllers and Music services
Apple Music playlists with limited shuffle via Sonos app

Hello. I’ve seen this mentioned a bunch but unsure if there is a fix. I have several large (2k songs) playlists and when using shuffle via Sonos, only a few songs get played. Super frustrating, as I don’t have the experience playing direct via Apple Music. It has nothing to do with play count, as I don’t think Sonos even counts songs in that manner, yet it does seem to favor the same songs over & over again. Why is Sonos selecting only a limited number of tracks from these expansive playlists?  

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controlav
3 years ago