Controllers and Music services

Just entered new password but still denied access to upgrading.

After days of nagging about the 15.1.1 update I gave in and installed it on our system. After this a prompt to do Trueplay calibration on our Arc+Sub+2*One came up and I started that.After multiple tries it still fails with a message (roughly translated from Swedish) “one speaker went missing during calibration”. During the calibration I hear all speakers working but noticed a very high pitched noice from one of the back channels right at the end of the calibration.Support diagnostics: 2108779561

I’m so fed up with Sonos. I am literally furious that every time Sonos updates something, I have speakers that drop out of the system.I cannot roll back my system to S1, when I start the S1 controller it tells me the problems, and what needs updating, then prompts me to download S2.S2 fails to correct the problem, I just want at this point to return everything to its former working state without running through three floors and resetting everything.  Sonos seems to do this to me every six month or so.I have purchased Sonos products as gifts for others, I’m not doing that anymore if this is what I saddle them with.At this point I have nothing good to say about product support, I just want my old, not updated system back. 

I’ve managed to get my music library (USB stick plugged into router) imported into and playable in Sonos (Beam Gen 2), and when using a laptop this is just about OK -- though there doesn’t seem to be any way to do a shuffle play of the entire library or subdirectories within it, unlike every other player I’ve used at home and in the car -- is there a way to do this or am I missing something?However there’s no way to do this using the Android app which would be my normal method of controlling the system, it seems it can only use playlists. I suppose I could generate a playlist of the entire library (or parts of it) on the laptop, but I suspect the Sonos might choke on a playlist with >10000 tracks in -- and also I can only see how to add tracks to a playlist one at a time, is there a way to add multiple tracks or entire albums in one go?It seems that Sonos is completely focused on streaming and mostly ignoring customers who want to play their own music -- in my case

Recently my sonos plays one track only and not the entire album as before. Any idea how to fix this?Thx

I have a custom mp3 stream added & working fine in the old TuneIn service, I can’t see a way to add it in the new TuneIn?I’m concerned support for the old plugin will be dropped.Ideally there’d be a way outside TuneIn to add custom mp3 streams. 

Hi my sonos port no longer works as a upnp renderer using foobar2000 on windows as the client/controller. Interestingly I'm able to use my Roam as a renderer and all speakers in my s1 system also work OK as renderer too from the same PC. Even more confusing is that BubbleUPnP (android app) IS able to send a UPnP stream to the Port.

When I play ‘music on this device’ from my Android phone through the Sonos system, it includes all mp3 tracks on my phone, which means I am getting audio book tracks interspersed with the music tracks.  All my music is on the micro sd card in the music folder. How do I direct sonos to only use that folder?  Thanks. 

System won't update. "Error please try again". (17 times). I am using a MacBook Pro with the latest OS.How do I resolve this?

How can I integrate my personal Apple Music and preferred radio stations into my Sonos app?

Hello all!With the recent addition of my Era 300s and Arc I find myself using the Sonos app more and more to play music from Music so I can take advantage of the Atmos encoding. The downside to using the Sonos app rather than normal Airplay is that I cannot seem to add songs that I like from Sonos to my Music library. Obviously I can add the music to Sonos-related libraries and playlists but it sure would be nice to be able to add new music I hear to my Music library. Any thoughts?

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips?

I have B&O3200 (but no speakers) and want to connect to Sonos Port, not yet purchased, so I can play throughout house…is this possible and, if so, the B&O has separate 8-pin dins for L&R speakers but Sonos Port only has one RCA input?  HELP!

I can't stream any radio today.   Stupid Tune In keeps playing its intro and interrupting the stream.  Anyone else getting this?Was so much better before Tune In.

I try to configure a 2d hand Connect S1.I Have already reinit the Connect by pressing “audio” while connecting to power.But I still receive “Product not found” message.

Since I upgraded my Android device 18. Mars, I have not been abel to upgrade my sonos app. I have also tried to delete the app and download it againg. But now I can not download the app fra Google play store. What have I missed/forgotten?  

Bonjour, la prise en charge d’Apple Music Lossless est-elle prévue dans l’application Sonos S2 svp?merci d’avance pour votre réponse 

Yesterday everything was working fine.This morning I had Updates on both Sonos 1 and Sonos 2 - I run old and new products separately.Sonos 1 finds NAS drive OK and let’s me update the list.My NAD 10 streaming tuner using BluOS finds and updates listings OK.Sonos 2 will not show any connection to NAS drive.I can hear that it is accessing the drive from the crunching noises it makes, but it won’t show the Drive on the System under Music Library.Passwords are correct, path is correct, connections are correct.I believe this is a software issue following this morning’s update.Anyone else had problems? p.s.  I’ve tried using both the app and my laptop - Nothing        I’ve tried using text path and numeric path - Nothing

I ordered Era 300 speakers and I am really impressed with the sound, but frankly I am a bit disappointed that Dolby Atmos support is limited to Amazon Music and Apple Music.I use primarily Tidal and would really like to be able to listen to the mixes available in their library. Why is this imposible? Is there any plan to include Tidal as a supported platform?Thanks in advance for the responses!

This has been an ongoing but seemingly ignored request by Sonos, but why is there no reboot option from the app?I have a regrettable $6,000+ Sonos system that is awful. It cuts out all the time and with every phone call to tech support I’m given a list of excuses why they’re cutting out and ultimately I think it’s their software. On the most recent phone call I was told one of the zones that was presently playing did not exist. Anyway, in addition, with each tech support call I am told to reboot all of my Sonos devices. The only way to do this is to physically unplug them and plug them back in. OR, they can do it for you remotely. I have 11 Sonos products. So unplug them and plug them all back in is a PITA. One of them requires I move my refrigerator. Another requires I climb up into my attic. Another requires I move my entertainment center and television.For a company that sells accessories specific

I am trying to stream my Tidal Playlist on Sonos S1 App and from time to time different streaming services have the same issue, they freeze seconds into the song playing. Usually i reauthorize the service and it fix itself. Recently this has no been working, I’ve tried it all, disconnecting the device from power and Wi-Fi, deleting streaming service from Sonos, restarting tablet, reauthorizing the tidal. But nothing this time around, any suggestions or solutions?

I’ve been using Apple Music and Pandora for years without issue on my setup.  I’ve recently moved to an Amazon Music Family plan so my kids can have music on their room echos. My setup… 5 S2 Ones and 1 Era 100.  Network is 1-Gig fiber routed through Eero Pro 6E Mesh.  I have 500meg down easily on wireless throughout the house.  All connected via WiFi, no Ethernet to any device. Since switching to Amazon music, when using the Alexa voice control or the Sonos app, music will stream inconsistently across all speakers in the group.  It takes about 45 seconds for every speaker to be playing the song and then after a few minutes it will randomly stop playing on some speakers but not all, or just stop playing completely.  If I switch to Apple Music or Pandora, it plays without issue and no drops.  Any help here?

Selecting something from Sonos Radio in the app (Android) produces the pop up message “Unable to play ‘Sonos Radio’. Connection to ‘Sonos Radio’ lost”. Suggests I check my internet connection. Same message on another device.In the Windows app it also fails, but suggests that I might need to reauthorize my Sonos devices. Trying that in the Android app under the Sonos Radio service setup, I just get “failed”.So I tried the usual thing - unplug and re-plug the speakers to reboot. Then try re-authorizing Sonos Radio again. Now it works.Typical Sonos. Got to love those informative error messages. I hear Sonos consulted the ancient Greek Oracle of Delphi for advice on proving clear messages. :)

Recently upgraded to Sonos 15.2 from 15.1.  The new version won’t work on my old Mac.  How can I revert back to 15.1?  That is the last version that will work with my old Mac.

All Of a sudden I cannot connect to any of my 3rd party streaming services like Spotify or Amazon music through Sonos. “Connection is lost” or cannot add to queue. the spotify app works and I can then add the music to the  Sonos speakers that way. Alexa voice controls have also stopped working on Sonos products where they are built in.