Using the Sonos S1 app, I decided to try loading Plex on my Synology DS218j NAS. When I tried to play music I got an Access denied message, both from Plex and from Sonos Music Library. I then decided to revert all changes that I could, uninstall the S1 app and forget about Plex. However, now when I try to add a music library share, I get an error “Access to the share …… is denied - check the user name and/or password”
I have speakers running on the S2 app without a problem.
Any ideas?
Further browsing reveals that in my housekeeping I updated to Synology DSM 7, and the answer was in a thread “My ‘Sonos 1’ app has stopped accessing my Synology DiskStation music folder”
Hi
It’s possible that when you updated your Synology, permissions changed with it which is preventing Sonos from properly accessing it.
I would suggest reaching out to our support team for further assistance. They can take diagnostics and remote into your system to see what is causing the access denied error.
I hope this information helps!
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