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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,124 Topics
  • 55,597 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8124 Topics
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Franks86Contributor I
asked in Controllers and Music services
New App - Soundcloud - No related songs option

Looked everywhere but can't find option to search for related songs in SoundCloud anymore in the new app. Anyone found or solved it ? Cheers 

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6 months ago
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Beez82Contributor I
posted in Controllers and Music services
New S2 App - Dual Mono

Where is the dual mono option on the new S2 App? 

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6 months ago
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CrabbyContributor I
posted in Controllers and Music services
Missing Playlists

Hi, I just updated to the new app today and now all my Sonos playlists are missing?

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6 months ago
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Karsten KnudsenContributor I
posted in Controllers and Music services
yousee music not working after update

after the last update, yousee music has stopped working, nor does it work in the new web-based controller

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6 months ago
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TonymazzContributor I
posted in Controllers and Music services
music library

Since the controller update I can only load a single file from my Synology nas drive whereas before the update I would load a whole folder. Any suggestions please?

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6 months ago
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CPash84Contributor II
posted in Controllers and Music services
Sonos S2 App May 24 Update

I appreciate the efforts with new App, but the Home Screen now feels really busy.  I'd like to see more customisable options eg being able to move or change the Search & Browse Bar. I don't like the full width bar above the Room/Playing section. It feels too busy at the bottom now. For me, an always there, Magnifying Glass Symbol next to the Profile and Settings Symbols would suffice.   I was really hoping the new App would introduce more EQ options eg Addition of Mid Range Slider along side Treble and Bass.  I understand some functionality is currently missing that existed in the previous version. I hope to see these options return very soon. 

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6 months ago
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User126396Contributor I
asked in Controllers and Music services
Missing Stations

I have ‘upgraded’ to the new app version and after several attempts I have managed to get my system operating again. However, when I am trying to add content I can find what I want. For example, I want to get Absolute Radio back but I don’t have the option when I’m looking for stations. Any ideas how to get it?

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6 months ago
User582563
User582563Contributor I
posted in Controllers and Music services
Local Library is completely missing with app update

My S2 Android app updated itself overnight ( I thought I had turned auto update off but I guess not)Now I cannot see or play from my local library. Some of the items that were saved to favorites are there but greyed out. I’ve seen others complain about losing search for their libraries but mine is just gone. I saw one thread that mentioned having to locate the library as a “source” but I’m just not seeing it.When I talked to a support rep via chat, he told me that local library support is just gone for now. Is that really true? Can anyone who still can at least play songs from their library explain how to locate it on the android app?The only computer I have regular access to is a work-issued machine so installing the windows app isn’t an option.

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6 months ago
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sdfContributor II
posted in Controllers and Music services
New Sonos Android Client: how to increase volume on all sonos speakers from app

Before the Android app upgrade I received today, I used to be able to increase/decrease the volume on all my speakers at once with one slider. That feature is now gone, and it appears I need to adjust each speaker separately. I am hoping there is a solution to this nagging issue. Thanks

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6 months ago
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DonationsContributor I
posted in Controllers and Music services
New app disappearing sonos devices

Since new app, I have to re-add the devices (boost, play base, sub, 2x play1) and even after re-adding them many times, they keep disappearing from new app. I am so sick of this new buggy app. Any solutions?  

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Airgetlam
6 months ago
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davelby414Contributor I
posted in Controllers and Music services
Build 80 Sub Controls Not Working

I have a Cambridge Audio sub on my Amp and have noticed since upgrading to build 80 that the sub controls are not functioning. If I turn the sub off in the app the Amp is still sending a signal to the sub. Level changes also have no effect on output. I’m fairly certain S2 build 16 would control a 3rd party wired sub.Has anyone else experienced this behaviour on the new app? Thanks.

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6 months ago
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TheMusicContributor II
posted in Controllers and Music services
Reverting to 16.##

Good Morning, I have had several support calls to ask for help downgrading to the 16. version of the app. My assessment based on these calls have been the only answer they have all been authorized to give is: “This is not possible and you will just have to wait till we release 80.## with the features you want back.”  At the moment it appears they will not help all of us who do no not wish to alpha/beta test their new app. Additionally, if you have updated to 80.## and allowed the firmware to be updated on your devices they are claiming this further complicates the issue. So if you have updated to 80.## check your system settings and be sure auto update is off before it pushes an 80.## out to all your hardware as well.

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6 months ago
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Ecke_1Contributor I
posted in Controllers and Music services
Unable to add Spotify in the new APP

My Spotify didn’t work once I updated to the new Sonos APP. And I had few error messages when I tried to delete the Spotify service. I was able to delete it after a few try. Now I cannot add it back in. It keeps showing “Something went wrong”. Anyone has encounter this issue? 

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6 months ago
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CloutimeContributor I
posted in Controllers and Music services
alarm

Alarm settings are not in new app. My alarm start every morning but there is no way to manage it anymore! What do you suggest?

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6 months ago
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DaveinhookContributor I
posted in Controllers and Music services
song titles missing

Updated to the new app… Why do things just get worse.Song titles no longer shown in the albums, or whilst playing.At the very least I should be able to revert to the previous app version.not too happy

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6 months ago
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Jersey DEnthusiast I
posted in Controllers and Music services
TuneIn on new iOS app is a disaster

My TuneIn Library of stations, (which Sonos is calling Favorites) is only showing a partial list, with big icons and partial names that show nothing for URL-entered stations and no way to change the name or enter new URL-stations.  So now I can’t tell which is which, and more than half are just gone.  I have entered a lot of premium-paid JAZZRADIO.com, CLASSICALRADIO.com, ROCKRADIO.com  and DI.FM stations manually, and now I can’t see them or change them.Luckily (ha!) I can still get to them and make changes on the old desktop app, which I will never “upgrade” unless this all gets fixed.

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6 months ago
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NathjgContributor I
posted in Controllers and Music services
application sonos sur Chromebook

Bonjour J'ai installé la nouvelle application sonos sur mon Chromebook acer 433 Elle ne s'ouvre pas Merci d'avance pour votre aide Cordialement  Moderator Note - Translation by Google:Good morningI installed the new sonos app on my acer 433 ChromebookIt doesn't openthank you in advance for your helpSincerely

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6 months ago
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Jfr1Contributor I
posted in Controllers and Music services
alarms

Following the most recent Sonos controller update this week, i cannot find the alarm setting anymore. It is a little annoying as the programmed alarms continue to go on in the morning early even if i do not need them!!anyone found the alarm setting tab/ control??

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6 months ago
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Hans OvermeerContributor I
posted in Controllers and Music services
Subsonic no longer usable as music service in latest update

In the latest update for iOS Subsonic music service is no longer to be added or visible at all.Please repair this or make it possible to go back to the previous version!

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6 months ago
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Wordgirl80Contributor I
posted in Controllers and Music services
Cant get passed update screen

I am trying to set up my new Sonos (Roam and move 2) I’ve created my account, connected my speakers and now it’s telling me there is an update available and I must login as the owner. I am logged in as the owner both in my app and website. When I click continue it just keeps going back and telling me to login as the owner. I can’t get passed this screen. I’ve tried logging in and logging out and deleting and reinstalling the app. I have the lastest versions as well. Please tell me how to fix this.

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6 months ago
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PoolContributor I
posted in Controllers and Music services
sonos update

I updated Sonos. Now the whole system is different. I want to go back to my old version. How.

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6 months ago
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RolCinContributor I
posted in Controllers and Music services
new sonos 2 app

I can’t believe that a company in today’s time makes an upgrade and it doesn’t work. it is not the 1st time. no alarm, it can’t find my system. I did everything “logout/login, unplug speakers, plug in, … ) suddenly it’s there. Next time i want to play nothing is connected. the few minutes I was able to play, I had no ahaa experience. i am really getting tired spending way too much time on the system

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6 months ago
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Drewmoores82Contributor I
posted in Controllers and Music services
new app won't connect

Anyone else experiencing no local network on new update, it’s rendered my system and a clients system unusable as it’s saying needs to connect to local network, what a joke from Sonos 

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6 months ago
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Pop_OgraphyContributor I
asked in Controllers and Music services
Amazon music

I can access Amazon as subscribed service but search function unable to access Amazon music  

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SarahN
6 months ago
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leafkinContributor I
posted in Controllers and Music services
New Sonos App not working correctly using Music Library Folders

Just updated to the new app and found that the main way I play music to my speakers has been broken.  I utilize “Music Library” > “Folders” to play music so that I can choose which FLACs I play over the Sonos system (I had to downsample some HD FLACs so Sonos can play them).  This has always worked with both the S1 and S2 controller apps.However after the update, it will still play the song I selected but it shows “No Title” for the song title, does not show time played/remaining, and does not proceed to the next song as normal if you were to select a song in an list of songs from an album.  Everything works fine if I go into “Music Library” > “Artists” or another method of selecting songs.

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6 months ago
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