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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,191 Topics
  • 51,577 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7191 Topics
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RB BentleyContributor I
asked in Controllers and Music services
Switched from XFinity to T-Mobile Network

Cannot connect to Sonos system any longer

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AjTrek1
10 months ago
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Jcoc3434Contributor I
posted in Controllers and Music services
lost my patio setting

Good afternoon.  Had my router go out.  Now my patio speakers and sound bar are connected together.  How can I separate again 

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AjTrek1
10 months ago
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Dcgman#1Headliner I
posted in Controllers and Music services
sonos SUCKS

Yes, today Sonos SUCKS. That is all. 

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B
10 months ago
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Geraldio55Contributor I
asked in Controllers and Music services
update 15.6 no volume control

Updated my app/system to 16.5 now I can’t control the volume on my iPhone. Infuriating any help would be appreciated 

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D
10 months ago
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DocRJNCContributor I
posted in Controllers and Music services
Upgrade Sonos Controller

When I attempt to upgrade the controller on my laptop, I get the following error “Error 1324.  The path ?ProgramFiles (X86) contains an invalid character.” I recently used some PC Mover Software (LapLink) that moved the contents of my old laptop to my new laptop. Is there a config file or registry setting I can edit to fix this path.  I tried to delete the software and re-install, but get the same error message.

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buzz
10 months ago
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sgka100Contributor I
asked in Controllers and Music services
recovery after power failure

I have nine Sonos speakers mostly used to listen to BBC Radio 4.  Whenever we have a power interruption (quite frequent) they all loose their default Radio 4 setting.  Is there any way I can get the system to restore these defaults when the power returns?  

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Stanley_4
10 months ago
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smokeysfContributor I
asked in Controllers and Music services
is there a way to turn on radio speech enhancement?

When I listen to steaming audio from radio programs the voices are very muffled.  I would like to turn on speech enhancement with the hope I can better understand what is being said.  The speech enhancement only seems to be available when I am steaming from the television though.   I can I clear up the muffled voices from radio stations?

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Airgetlam
10 months ago
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davidkekoContributor I
asked in Controllers and Music services
Add an Android app to the Services in Sonos app

I want to add an app I have in my Android phone in the Services list of Sonos app to cast to my new Sonos system, but can’t find the way. I can only select apps from a closed list. Is there a way? Thank you.

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106rallye
10 months ago
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AndrewBrightContributor I
asked in Controllers and Music services
Amazon Music not displaying all music in Sonos

After successfully using Amazon Music on Sonos for a long time I have discovered in the past week that  my full Amazon music library is no longer being displayed. Under Sonos Amazon Artists listing now only goes to the end of the letter “H” while Albums are only listed as far as “L”. Playlists are fine perhaps because I don't have nearly as many. I have had extensive discussions with Sonos and been through all the common fix processes like updating apps uninstalling/installing Sonos/Amazon apps, re booting router etc but the problem remains. Has anyone had this issue and found a solution?   

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A
10 months ago
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Jimmi76Avid Contributor I
asked in Controllers and Music services
sonos connecting to amazon music

Hi.After updating to 15.9 I put dark side of the moon on and it kept saying cannot play track unable to connect to Amazon music and would skip to next song.Anybody else had this issue.I have done all the usual stuff.reset etc

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Ken_Griffiths
10 months ago
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Jamesmorris1099Trending Lyricist I
posted in Controllers and Music services
Using Google Podcast app

How can you send audio from the Google podcast app to a Sonos system of any kind?  Whenever I try to send via the chromecast feature in the Google podcast app I get a message asking me to make sure both my device and Sonos are on the same wifi network.  (The app is not supported within the Sonos app)I get the same problem with many other apps that can send audio/video via chromecast.When I test this with other speakers that support wifi/bluetooth I can always easily connect. I strongly suspect some clunky workaround will be required because Sonos support have been unable to help.  Google support said the problem is on the side of Sonos.

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Airgetlam
10 months ago
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QuesadamanContributor I
asked in Controllers and Music services
Spotify's Discover Weekly

I’ve been having trouble lately finding or accessing Spotify’s ‘Discover Weekly’ on Sonos. Is it just me? The algorithms seem evermore predictable. DW is often pleasantly surprising in its variety. 

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Airgetlam
10 months ago
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zakatanaContributor I
posted in Controllers and Music services
Is there a fundamental limitation preventing Sonos to make an Android TV app?

Hello everyone,I recently purchased an ERA 300 and the hardware is absolutely brillant; I didn´t think that Dolby Atmos could sound so good with a single speaker. So much that I’m probably going to ditch Youtube Music for Apple Music once my trial period is over. Seriously it’s that good.However, the lack of dedicated Android TV app is a really bizarre omission to me. I know that most people will tell me to buy a soundbar but:Not all of us have the disposable income for that. Not all of us have the means to plug a soundbar. I use, for instance, a projector which single HDMI input is already occupied by a mibox S. And even if I did have the money, and an available HDMI, I would need a 6 meters HDMI cable to connect the soundbar; not really practical. I currently connect the era 300 to my mibox by bluetooth and I experience no delay in the sound, thanks to a built-in compensation I presume. This works reasonably well and the speaker does a surprisingly good job when watching series or mo

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melvimbe
10 months ago
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kevin_BContributor I
asked in Controllers and Music services
Sonos Widget says "not connected to sonos" when re-entering WiFi connection

Hi, since late last week, I’m using a Pixel 8 Pro (Android 14).The S2 app connects like a charm and the Sonos widget is behaving just fine when connected tot my WiFi network.But whenever I go outside (or switch to mobile network) and re-enter my WiFi connection, the widget keeps saying: “Not connected to Sonos. Tap here”.  When I tap, the S2 app opens and the widget re-activates.On my OnePlus 7 Pro phone, the Sonos widget immediately notices re-entering WiFi connection and activates back again within seconds.This clearly has something to do with Pixel 8 Pro and/or background services not being allowed, in order to let the widget re-connect.I already excluded the S2 app from the Android battery management, but I’m afraid this doesn’t help. I see no further or in-depth settings that may help to keep the widget polling on reconnecting.Any advise is more than welcome!

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Jamie A
10 months ago
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Lord_vaudouContributor I
posted in Controllers and Music services
Connexion à Sonos depuis un ordinateur fixe pb suite à un routeur

Bonjour,il y a quelques temps, je pouvais piloter mes enceintes Sonos depuis mon ordi fixe (et avoir accès à mes morceaux). L’ordi étant connecté en filaire et wifi. Puis j’ai acheté un routeur.Il marche très bien mais impossible de reconnaitre le système Sonos depuis l’ordi.En paramétrant les firewalls, antivirus, routeur, etc, rien n’y fait.Je suis un peu désespéré de ne pas pouvoir utiliser mes morceaux de musique sur mes enceinte et de ne pouvoir le piloter par ordinateur.Quelqu'un à une solution (sans enlever le routeur)?Merci d’avance.Bonne journée.F

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L
10 months ago
rosswells127
rosswells127Prodigy I
asked in Controllers and Music services
Duplicate Imported Playlists when library on Synology NAS

Hi. I have just purchased a Synology 224+ NAS and copied my approx 18,000 song Music library across from an old PC that is on it’s way out. All is running fine with Sonos accessing music from the NAS and the Sonos S2 index process completes in a timely manner. The only issue I have is that my approx 30 “Imported Playlists” list is duplicated within Sonos as per the photo “snippet” below.Not a major but does anyone have any clues where the “Imported Playlists” table is built from. iTunes now points at my NAS music share and the playlists only appear once within iTunes as shown below. Ross.

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rosswells127
10 months ago
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ddieduggContributor II
asked in Controllers and Music services
Some services play to only one speaker in stereo setup

I have just added a second Era:100 to my setup, and have configured the new speaker as a stereo pair in the kitchen with an existing Era:100 in the same room.When I play music from another room (vinyl or cd via a Sonos Port attached to a vintage amplifier) the stereo pair work fine, but when I play BBC Sounds in the kitchen, only one speaker (the original, not the newcomer) plays the stream.I have tried going into the EQ settings in the Sonos app and shifting the balance to the right; this confirms there is no stream to that speaker. The same thing happens when I try Sonos Radio.Both BBC Sounds and Sonos Radio were installed as services before I added the second Era to the setup.Libby was also part of the original set up, and this plays to both speakers. I have rebooted each Era, and have also reauthorised, and removed and then re-added the faulty services, but all to no avail (I also removed and re-created the stereo pair several times during the process of trying to get BBC Sounds to

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D
11 months ago
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EldorkableContributor I
asked in Controllers and Music services
My speakers/app doesnt want to play music from my phone anymore

I used to be able to play music i have stored on my phone and suddenly "this device" option has completly disapered as an option under any tab on the app. I updated by phone and the app, i check permissions, all the file locrion stored on my phone are under music, nothing has changed from when i could play from my phone to now when i cant. This is very frusting as there are some songs i have that arent availiable on streaming services.  How do i fix it?  

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R
11 months ago
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doko911Avid Contributor I
asked in Controllers and Music services
Unable to browse music Napster

Most of the time when I try to use Napster on my Sonos Roam with the Sonos 2 app I get the message “unable to browse music”. Other music sources work fine. Sometimes after trying to connect to Napster three times if finally connects. Is there a way to fix this?

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D
11 months ago
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Mike BabcockContributor I
posted in Controllers and Music services
Copy Sonos playlist to Spotify

I have several Sonos playlist with up yo 700 songs each. Is it possible to copy an entire playlist from Sonos to Spotify? I understand I can copy individual songs but with large playlists this would be very difficult.  Thank you for your help.

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J
11 months ago
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fosseboyTrending Lyricist I
posted in Controllers and Music services
Music library on Laptop

My neighbours sound engineer has just told me that Sonos is updating the system to prevent use of home music library on a computer and you will have to use a music streaming system and pay. He said to be aware that updating the Sonos system will soon remove access to your library!

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D
11 months ago
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GreggerContributor I
asked in Controllers and Music services
YouTube Music playlist - Unable to browse music

Hi there, When tapping into my "My Likes" YTM playlist in the S2 app on Android, I get a message "Unable to browse music."This is a large playlist, and another large playlist in my library has the same problem. From Google searching, I've seen reports from about 2 years ago of the same issue, though it appears that it was resolved back then.I've reinstalled the S2 app, and removed and re-added my YTM account. My sense is that this is caused by the 999 song limit in the YTM API.This playlist worked fine up until very recently, and its been well over 999 songs for a long time. I'll guess that either something has changed on the YTM API side, or the approach Sonos is using to workaround that limit (perhaps fetching only 999 songs from large playlists) is no longer working.I expect a response from Sonos might be that it's a YTM problem, and to contact them, but I do hope that Sonos engineers can take a close look at the Sonos side just to be sure.Thanks for great products, Greg

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11 months ago
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olistrutContributor II
posted in Controllers and Music services
Sonos/Deezer - how to disable Hifi/FLAC

I have a setup at home with multiple Sonos One speakers and another Roam in a separate system/location. Bot systems are mainly used with Deezer. At home with a solid internet connection everything works perfectly. My Roam is in a location with solid wifi but a relatively slow internet connection (<5 MBit/s). Using Sonos Radio or TuneIn works flawlessly. However, Deezer tries to stream uncompressed Hifi audio and due to the slow connection constantly aborts play. When I use Deezer on my phone in that location and stream to Sonos Roam via Bluetooth, the Deezer app on the phone automatically moves down to compressed audio at a lower bitrate, but Deezer on Sonos does not do that. Is there a reliable way to manually force Deezer on the Roam to play compressed audio?

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O
11 months ago
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SteeltideContributor I
posted in Controllers and Music services
Sonos app

I have the Sonos S2 app on both my iPhone and iPad and fully updated and same login. My phone will only show 1 SL1(set up as bedroom) while my iPad shows all 5 of my speakers (living room surround arc,sub, x2 SL1).  deleted app on phone and reloaded and logged in and no change. Crazy thing is I loaded all hardware using my phone and got the iPad later and loaded the S2 app on there and it seemingly “transferred” all info over but the phone lost the surround sound.   anyone else have that with the same acct on 2 different Apple devices?

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controlav
11 months ago
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hypnotiqueContributor I
asked in Controllers and Music services
YouTube Music - Authorization Error due to Google's secure browser policy

Hello, I’m trying to use YouTube Music on my Sonos One (all worked correctly before)It’s asked me to re-authorize app with a 9 digit code. After I enter the code: Access blocked authorisation errorYou can’t sign in from this screen because this app doesn’t comply with Google’s secure browser policy. If this app has a website, you can open a web browser and try signing in from there. Error 403: disallowed_useragentPhone is quite old (Huawei Mate 9) - have tried updating my web browser, still no cigar. YouTube account is not premium. Is this a Sonos issue or to do with my iron age phone? Thanks for your thoughts! 

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11 months ago
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