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Answered

SONOS FIX UPDATE NEEDED

  • 18 July 2024
  • 6 replies
  • 234 views

I HAVE WAITED FOR MONTHS TO HAVE THIS UPDATE FIX IMPLEMENTED. I HAVE NO ACCESS TO MY LOCAL LIBRARY. I’VE DONE THE NAS LIBRARY WORK AROUND BUT IT IS NOT PERMANENT (NAS LIBRARY DISAPPEARS FOR NO REASON) AND THERE IS NO INTERPLAY WITH THE IPHONE APP. 

 

THIS FIX WAS PROMISED IN MID-JUNE AND NOW IN MID-JULY….HERE WE ARE AND NOTHING.

 

I’VE SPENT THOUSANDS ON THIS SYSTEM AND HAVE NOT BEEN ABLE TO PLAY MY MUSIC THIS THIS UPDATE DESTROYED MY SYSTEM. 

 

CAN YOU PLEASE ADVIDE OR DIRECT ME TO WHERE I CAN GET AN UPDATE ON THIS PROBLEM. 

SOMETHING LIKE THIS IS UNHEARD OF, AND QUITE FRANKLY, INEXCUSABLE. 

 

CAN THE OPEN PROGRAM, PRE-PROBLEMATIC UPDATE, BE RETURNED SO I CAN BE OPERABLE AGAIN? 

 

 

 

6 replies

Airgetlam

Have you called Sonos Support directly to discuss it? It may be an issue with your caps-lock, some systems are sensitive to that as being a differentiator. Or it might be that your previous access was through HTTP or SMB v1, in which case you should reset up your share, using the new instructions in the FAQ. Certainly if it is the latter, no amount of waiting will resolve that, which is why calling in might be your best bet. The Sonos folks would likely be able to assist you in resetting things up properly. 

Bruce
R
Userlevel 1

Thank you. I was laboring under the belief from what I read there was a local library fix forthcoming. 
 

I’ll try this.

 

B

N
Userlevel 7
Badge +19

22nd July is the date now being suggested. 

Airgetlam

Local library fixes are still coming, for some issues. My understanding is that these will not change the removal of http and SMB v1 from access paths to your local files. 

Bruce
R
Userlevel 1

What does that mean?

106rallye
Userlevel 7
Badge +17

SMBv1 is annoyed form of making contact between your NAS and Sonos. Since it is deemed unsafe Sonos removed this - coinciding with the new app, thereby confusing a lot of people about why they could not see their library anymore. They wrongly blame the new app. Newer NAS devices can be made to use safer SMBv2 or SMBv3, which do work with Sonos.

If you cannot see your library that is housed on a computer, Sonos also removed http access at the time they removed SMBv1, also for safety concerns. Thus confusing even more users.

The only ways to ad a library on the new app are explained here: https://support.sonos.com/en/article/add-your-music-library-to-sonos

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