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Question

second phone will not connect to my system

  • July 16, 2024
  • 3 replies
  • 74 views

We just moved houses and I had some trouble reconnecting my Sonos network. I have 2 Sonos beams in the house. I factory reset both devices and got them connected to our network and updated. Both are working great with my phone. When we log into Sonos on my wife’s phone the system will not show up. Same WiFi, same login, but it will not find the system. What should I do?

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3 replies

Forum|alt.badge.img+18
  • Prodigy II
  • 2603 replies
  • July 16, 2024

Is her phone running the very latest app update?


controlav
Forum|alt.badge.img+24
  • Lead Maestro
  • 7872 replies
  • July 16, 2024

Assuming iPhone: check the “local network” permission for the app. Verify the phone does NOT have a VPN installed via MDM (for corp network access) which will block it.


  • Author
  • Contributor I
  • 1 reply
  • July 19, 2024

App is updated. Local network permissions on and no VPN.