Hello.
I have downloaded the new app, but can't find where speaker balance settings. This used to to be under the EQ settings, under setting. There is base, treble, loud but no balance. Do you know where it is?
Question
Speaker Balance missing on new app
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Ok, just found it. Bear with me while I find it again, but basically it is in the same place as before , under bass and treble in the room EQ settings.
From the’Your System’ screen, click on the gear wheel in the upper right corner.
Click on the room that you want to adjust the balance in.
Click on EQ
The third slider down is left and right.
If I were to guess, having just reread your question, you were looking at a room that wasn’t set up as a stereo pair? Or perhaps you’ve uncovered a bug?
I happen to be using an iPad, here’s a screenshot:
Let me check my iPhone.
Really strange,
Looked on my iPad and its not there either!!!
Fortunately they have not updated the app on the Mac and I can access the balance from there.
Here it is on my iPhone:
Are you sure you’re looking at a room that has two speakers?
Interesting to note, the ‘bubble’ at the bottom has no reflection of the room you’re actually looking at, which I noticed after I posted.
I see a balance control on my iPhone and iPad for a stereo pair… see attached images from those controller devices.
Bruce
yes set for pair.
I removed the pair. Then left it a minute. Repaired the speakers and balance still missing :(
I bet the confusion is the ‘bubble’ doesn’t reflect the room being shown, it’s a different ‘room’. And there isn’t anything on the screen to show you which room you are looking at, just that you’re looking at EQ. Which makes it easier to think you’re looking at the room listed in the bottom ‘bubble’, which you may not be.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Bruce
Will do. But it did work before the latest app update and if I go into the Mac version of the app, the balance is still there.
Simon
Understood, which why I think it is either a bug, since Ken and I both see it, or some misunderstanding due to the odd labeling that shows a ‘room’ at the bottom for ‘now playing’, but not a ‘room name’ that you’re looking at the EQ for. Which really makes it harder to make assumptions when a screenshot is taken, there really is no indication of what ‘room’ is being looked at. Just the ‘now playing’ room, which may or may not be the same room.
+24Bruce
Will do. But it did work before the latest app update and if I go into the Mac version of the app, the balance is still there.
Simon
What device though? It has to be stereo capable for Balance to show up (so paired speakers, an Amp, etc).
This gets even stranger if the pair is a Group member.
Same issue - it’s gone after the update. iPad still on the old version and it’s there… useless update.
I have been missing my balance settings in EQ too after update to new app.
However, it's only missing in EQ on my surround setup in TV room.
Another stereo pair in Dining room still has the balance setting in EQ for that room.
I have been missing my balance settings in EQ too after update to new app.
However, it's only missing in EQ on my surround setup in TV room.
Another stereo pair in Dining room still has the balance setting in EQ for that room.
There is a misconception that surround speakers had a balance slider. One did appear when the app first newly updated but did nothing. The next update removed the slider.
But it wasn’t there before. The only balance slider appears when there is a stereo pair, not for home theatre surrounds. Aside from surround level, the only controls surrounds used to have was distance which helped balance sound timings, but that has now gone.
I have been missing my balance settings in EQ too after update to new app.
However, it's only missing in EQ on my surround setup in TV room.
Another stereo pair in Dining room still has the balance setting in EQ for that room.
There is a misconception that surround speakers had a balance slider. One did appear when the app first newly updated but did nothing. The next update removed the slider.
But it wasn’t there before. The only balance slider appears when there is a stereo pair, not for home theatre surrounds. Aside from surround level, the only controls surrounds used to have was distance which helped balance sound timings, but that has now gone.
In addition to Home Theatre setups having no balance control, A stereo pair of Era-300’s has never had a balance control either, due to the angled firing speakers on either side.
Gone for my Amp, but there for Port and pair of ikea lamps.
Mine is gone too.
Era 100 in stereo.
Did your single Era 100 definitely have a balance slider previously?
I have been missing my balance settings in EQ too after update to new app.
However, it's only missing in EQ on my surround setup in TV room.
Another stereo pair in Dining room still has the balance setting in EQ for that room.
There is a misconception that surround speakers had a balance slider. One did appear when the app first newly updated but did nothing. The next update removed the slider.
But it wasn’t there before. The only balance slider appears when there is a stereo pair, not for home theatre surrounds. Aside from surround level, the only controls surrounds used to have was distance which helped balance sound timings, but that has now gone.
I respectfully disagree.
My Beam plus 2x Play:1 had, and still has balance.
My Amp with 2x ceiling speakers HAD balance and all the stereo / mono / dual mono bells and whistles It NOW has only bass n treble.
I can no longer re-run setup. I don't seem to be able to remove / re-add the system.
Power cycling my app doesn't help. Power cycling the Amp doesn't help.
The updated app is next to useless despite several fixes. I now have 2'ceiling speakers I cannot adjust.
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