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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 59,198 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Colin152Contributor I
asked in Controllers and Music services
May Upgrade

I have returned from holiday to find a completely new layout in Sonos and am unable to work out how to navigate the new programme. Have instructions been issued 

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OaklandJoeContributor II
asked in Controllers and Music services
Is Sonos blocking Apple Music radio stations?

I have been listening to KQED, my local NPR radio affiliate, as a radio station via the Apple Music source on Sonos for years. Now, it no longer appears when I look for it on Sonos, and the Apple Music station I had favorited in the Sonos mobile app just errors out. Yes, I can still listen to KQED using Sonos Radio as the source, but I’m not subscribed to the HD service and have no plans to do that, and the bitrate on the free version, anyhow, is lower than what I get from Apple Music, and has noticeable low fidelity digital artifacts. Apple Music’s version, when it was working on Sonos, was much higher quality and sounded great on my various Sonos speakers throughout the house.My hypothesis is that Sonos is attempting to drive subscription revenue, and has blocked KQED on Apple Music in order to drive listeners to Sonos Radio HD premium subscriptions. If this is true, it’s going to spell the end of my investment in Sonos. (I own 4 stereo pairs, including a Play5 pair - quite an invest

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Crf450rContributor I
asked in Controllers and Music services
new app

This new update sucks. I can no longer play all my speakers at once from the tv. Does anyone know how to adjust the base levels? I have it linked to my sound bar.  I have so many other questions but I’ll start here 

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Phillip LeonardContributor I
posted in Controllers and Music services
New update has rendered Sonos mostly useless

Ever since the new app update on iOS in early May, controlling my system is so frustrating I am thinking of finding a different provider (this after just updating most of my speakers just 4 months ago).All music defaults to one room. It takes almost two minutes to start playing music in a different room. Takes almost 1 minute to change a song. It takes exactly 52 seconds to change the volume.  The same behavior is happening on two different systems. It becomes very frustrating when you want to listen to something and it takes upwards of 3 minutes to play the music you want, in the room you want, at the volume you want. Note, I did not update my iPad to the latest version and the system works mostly fine. I’ve resorted to using my Bose portable speakers instead of Sonos. If the new app update is not reversed or the issues fixed soon, I will send my hardware back and move to a different provider. 

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Don_23805Avid Contributor I
posted in Controllers and Music services
USB Music Library

My Music Library is on a USB stick, plugged into a laptop which therefore has to always be on-line.  If I look for NAS drives (Amazon) everything seems to be “big” multi bay gadgets.  Is there a simple adapter to interface my network to the USB stick so it becomes a resource for my Music Library?TIADon    VA 

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johnnweissContributor I
asked in Controllers and Music services
Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic ************Moderator Note: Recorded a

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GD-EContributor I
asked in Controllers and Music services
My music

My primary use of the Sonos system is to access my own music library. Access has always been erratic and now it refuses to see my library at all.Is it the intention of Sonos to only service commercial streaming services or am I being too cynical?

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MIDACContributor I
asked in Controllers and Music services
Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

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VeryFrustratedSunosTrending Lyricist I
asked in Controllers and Music services
Existing system and speakers not found on laptop, but works on android phone

Hi,hope someone can help on here. Rebooted my laptop today and tried to reconnect to my Sonos One (I have 2) to find “Your Sonos product was not found”. Reinstalled the windows app and had no luck after 10 attempts to reconnect. Doesn’t come up in explorer on the network - - although when I cancel out of setup the app screen says “we found Sonos on your system”. I have unplugged the Sonos and attached to router via ethernet cable but still not found via explorer.Everything works fine on the phone app, but the new update is garbage - have lost access to my NAS, which has my music library on it. Why does Sonos change these things for no reason?For clarity, my router hasn’t changed, the password hasn’t changed and the router was rebooted yesterday, which is when all my problems seem to have started. The phone recognises the wifi network and passwords just fine. My Virgin Media page shows the two Sonos speakers as connected, so I am extremely confused. Just an update - rebooted router and

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andrew_131Contributor I
posted in Controllers and Music services
OMG the lag in the new verison. Please stop the lag. !

New update lags on button push for so long (pressing play for example), I loose my patience and press again assuming it didn’t register the first button push. Only to find that it plays and then responds to my second touch and pauses again immediately 😡 Same for volume, skip, and selecting songs, all lag roughly the same. Sometimes my button pushes take 2-3 seconds to happen. what happend to this amazing system ? It’s like we went back 15 years to the dawn of this tech. poor show Sonos. 

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Paulk72Contributor II
asked in Controllers and Music services
local music

Since search doesn’t work for my local music, and was never good before.  How do I scroll thru my playlists when browsing,  There used to be a bar that would help jump to a letter?

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LoveBeanTownContributor I
posted in Controllers and Music services
Sonos app resolution!

Resolved problem of re-adding Music Library and Itunes Playlists by adding Apple Music; the recent updates wouldnt let me re-add my Music Library; I was never able to add Itunes Playlists; BUT -- I now can by simply adding Apple Music to Sonos;

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Ted the wonder dog
Ted the wonder dogTrending Lyricist I
posted in Controllers and Music services
couldn’t leave without telling you.

As some of you may know I bought a blue sound system to replace my unserviceable Sonos system, well I gave my Sonos to my brother who’s son has set the system up for him, however he didn’t use Sonos “software” (if you can call it that), he has the system working flawlessly using an app called SONOPAD and an app called SONOPHONE..It works very smoothly and is pretty to boot.anyway I had, had enough of SONOS as a company so BYE BYE.👋 

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MiamiTrending Lyricist I
asked in Controllers and Music services
trueplay and playbase not working since update

I have a playbase, sub gen 2 and two play 1’s as rears setup as surround. When I try to trueplay, it gets to the spot where it says “next you’ll hear A series of tuning sounds…” I click begin tuning and nothing happens.. any ideas how to resolve this?I’ve tried the “play Spotify” for a minute or so before trueplay.. does not work.

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LtdanjContributor I
asked in Controllers and Music services
Guest access

My Sonos updated, and now if I have a guest come to my house, they are asked to sign into my account to use the system. Is there a way to let them use the system without signing in?

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mgflyerContributor I
asked in Controllers and Music services
sonos frozen

Sonos totally frozen, deleted twice no result, keeps saying something has gone wrong, yes it certainly has it was the moment they changed the app.

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MSherrattContributor I
asked in Controllers and Music services
Spanish internet radio not streaming in UK

My Spanish internet radio stations are no longer working in the UK.  These include Blue Marlin, Ibiza Sonica, Ibiza Global Radio, Costa Del Mar - Chillout. All other TuneIn stations from outside the UK seem to be working fine and Ibiza Sonica is steaming fine when you go to their website. If you search for Ibiza Sonica in the Sonos app it comes up as a Sonos Radio station but won’t play.   Is anyone else experiencing this issue?   Thanks   Matt

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Mpas11Contributor I
asked in Controllers and Music services
why the new app is a big *

I never seen an update of something which worked very well to become the worst app !Alarm removed, increase or decrease volume doesn’t work correctly, one minute to change the radio….this update was done to torpedo this service !RIP Sonos*Moderator Note: Modified subject in accordance with the Community Code of Conduct.*

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kirkfarmer17Contributor I
asked in Controllers and Music services
New mobile app

To whom it may concern at Sonos: You HAVE to roll back this new mobile app. It doesn’t work and it is ruining your reputation for quality. Signed, a long time Sonos user and advocate

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V.AlexContributor I
asked in Controllers and Music services
Autoplay with Sonos Five.

After the last update of the application (version 80.01.11) a few days ago, the autoplay stopped working and in the settings I can no longer find the Autoplay setting.I use a turntable connected to the sonos Five with an Aux cable.Can anyone help me out? Thanks 

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HighlandyetiContributor II
asked in Controllers and Music services
Give us a rollback option until you fix the app

These forums are littered with loyal users who have invested thousands on Sonos systems over the years not to mention their  time in curating playlists only to have a wholly unwanted ‘update’ pushed onto to them to lose basic functionality, but not to worry apparently it’s all on a roadmap.  A roadmap! For basic functions like adding/deleting from a playlist, an equalizer, alarms.  This should all be in day 1, I just can’t understand how this was approved for release.

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SilvikContributor I
asked in Controllers and Music services
Apple music mediathek

Aple music Mediathek is no longer reachable after upgrade! Do i habe to change the system as i can no longer listen to my music?

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samraafContributor I
asked in Controllers and Music services
shuffle button gone in areas of apple music after update.

After the new app update, the shuffle button is gone from de “songs” section in the Apple Music library.  before the update I used to go to songs and press shuffle. No that option had disappeared.  can this be re added in a future update? 

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MansoContributor I
asked in Controllers and Music services
Add products…argh

Dear Sonos,I’ve been a customer for 13 years with multiple devices…Sonos Play 5 Gen 1, Play 3, One, Symfonisk etcGot annoyed a few years ago when you dropped support for some of my devices with the new app forcing me to upgrade. But, being a tech guy myself I could kind of understand that you needed to move on. Supporting 10 year old HW is hard. A few years have passed and I decided to refresh and use the upgrade discount. I bought two Era-300 to replace the devices from 2011. Trying to set this up has been an utter nightmare. It is absolutely unacceptable for products in this price range. I’ve spent a total of 7 hours and I’m still stuck. I have one Sonos One and one Symfonisk and two new Era-300. My wifi network is in mint condition, 250 mbit internet. I’ve never experienced a blip in connectivity on any device, ever. Beautiful unboxing experience and devices 👌👍 I created a new system for the first Era-300. Experience was shakey as hell. I got errors, try again, resets, try again. 

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KB49Contributor I
asked in Controllers and Music services
Android App Subwoofer support

The new app for Android lacks external subwoofer connection or controls completely for the Amp.

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