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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 61,222 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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Thechamp100Contributor I
asked in Controllers and Music services
Sonos App iOS can't add songs to playlists - Tidal

Hi,I am using the new Sonos app on iOS and there seems to be no way to add songs to Sonos or Tidal playlists from the app. Is this really true or am I missing something? Is it up to the music services to do something?  If true, this is HIGHLY disappointing as it was the primary way to build playlists between using the Sonos app and Tidal playlists - which I also use the latter outside the home. Please fix!

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osboContributor I
posted in Controllers and Music services
Error code 913

I would think that most people are streaming over the internet as opposed to pc and mac.Perhaps they are getting a kick back to force more people to stream over the internet for advertisingand other services. Why else would they treat people who purchased equipment from them so poorly?The old adage: No good deed goes unpunished. error code 913

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BennoJansenContributor I
asked in Controllers and Music services
Major music library issues in new app

The new sonos android app version has a few major issues:Sonos does not display album art. Returning issue. Happened a few times before. Search function does not display Music Library tracks. Missing scroll bar (power scroll) in list display (artist, album, etc.) . It takes ages to swipe from ABC to ZZ-top. My library lists 10797 artists. Playlist cannot be cleared due to missing button.The windows app still works as it should, even after today’s update. The android app lacks functionality. It's clear that it's released without a proper beta test. What's the best solution? Roll back to an older version?

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TommyWooContributor I
asked in Controllers and Music services
sonos app crashes as soon as I login to my sonos account

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

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Ken_Griffiths
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stephenmcnamaraContributor I
asked in Controllers and Music services
update

I will recommend that none of my friends buy Sonos because your latest update is so **Moderator Note: Modified in accordance with the Community Code of Conduct.*

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Louismar8Enthusiast I
asked in Controllers and Music services
Alarm function in app update 9th of May 2024

Sonos have neglected to include an alarm function in the app update as of 9th May 2024. very disappointed. Also a number of music services have been affected. I am sure this is an oversight - but with no communication from Sonos or announcement, it does not build confidence. Also - to cut off older systems and speakers is terribly bad form. Hopefully the Sonos event on the 14th will have everything resolved? Can we get some reassurance from Sonos customer service please?

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EbialoContributor I
asked in Controllers and Music services
sonos app won’t recogize sonos amp

new Sonos out of the box which should be a simple setup procedure. The Sonos app cannot recognize my amp and after multiple attempt it finally after 25min it was set up. Next step was a mandatory system update and I’d be on my way to the sweet sound of music. Oh no, but wait, the app said unsuccessful download of mandatory update. Had to start completely over and now the app does not recognize my amp. Have to start completely over again. I left BOSE specifically for this issue and now with Sonos. I have a very strong WiFi signal and coverage in the house. Any thought before I return this easy 2 step setup Sonos amp?

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VanasseContributor I
asked in Controllers and Music services
Deezer

I can't connect to deezer since the new app version.... The message received: a problem happened.…It never happened before this new versionPlease find a solution quickly. It is happening many timesAnd it is not a connection problem with Sonos as at the same time, Sonos is playing music from radio app  

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D d RContributor I
asked in Controllers and Music services
new conditions of use - sonos software

Hello I am unable to accept New conditions !

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GreenlandProdigy I
asked in Controllers and Music services
Where do I add a Music Library?

Where in the jumble of S2 menu items is there a section to Add a Music Library.? There's a new menu item to Add a Headphone (???) but nothing to add a NAS. BAMBOOZLED - BAFFLED - and BEWILDERED

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DorianHContributor I
asked in Controllers and Music services
Cannot connect my WD Nas after Sonos mayor update

Hi, as mentioned in the title, I currently have a problem connecting my WD nas (My Book World Edition II) to the Sonos app. First of all I would like to say that in the past my nas connected correctly to Sonos and I have never done an update of the fimware or settings of the nas. After an update of the Sonos application the shared music library has disappeared from the application and I can no longer reconnect the nas. However, I have searched the nas settings to see if there are any problems with smb1 support but I cannot find anything about it. All I can say is that before the update everything worked and the nas configuration was not changed. As a side info, I can correctly connect to the nas from my Windows10 system. Thank you in advance

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AwwContributor I
asked in Controllers and Music services
Trouble connecting my sonos one sl

I'm trying to connect my sonos one sl and sonos beam and I continue to have the same issue with both. I get to the end and it tells me it's having trouble updating the device. I am also getting error code 1064 and error code 1106. Thanks for any assistance

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Daniel.HajdikContributor I
asked in Controllers and Music services
Sonos one wont update error code 36 and 1002

I have reset my speaker multiple times, uninstalled and reinstalled multiple times and still gives me a update error and wont let me connect my speaker to my app.

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gremlin037Contributor I
asked in Controllers and Music services
'Something went wrong' when selecting Top Picks, Discography, etc

Hi.  First post, due to the frustration of dealing with the new app (yeah, join the back of the queue, I know).Recent issue: when searching for an artist, the app finds it from my Deezer account, but if I try to select Top Tracks, Discography, etc, I get the really helpful ‘Something went wrong’.Deezer is linked as a service. Any suggestions?

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Chris SchContributor I
asked in Controllers and Music services
unnamed speaker

How do I rename rooms I’m reading my system after getting a new router the speakers are appearing as unnamed room I am selecting to change to hallway but doesn’t seem to let me save. 

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semkaContributor I
posted in Controllers and Music services
New App and Deezer

Hello! I using many music services on Sonos, use new app on android, desktop app for windows and SonoPad on old ipad.I have an issue with Deezer in new app only. I cant load main page of this service it show error. But searching, playing deezer playlists from sonos favorites works great. Its starts few days ago.Thank you 

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VltContributor I
posted in Controllers and Music services
integration Deezer depuis la mise à jour

Bonjour, depuis le redesign de l’application, Deezer semble nettement moins bien intégré : lorsqu’on lance une musique depuis le top d’un artiste, seule la musique est jouée et les musiques suivantes ne s’enchaînent pas, impossible d’ajouter une musique à une playlist Deezer, impossible d’ajouter une musique à la file d’attente (après le morceau en cours ou à la fin)… toutes ces fonctions très pratiques étaient possibles avant la mise à jour et ne sont plus possible maintenant…  Moderator Note - Translation by Google:Hello, since the redesign of the application, Deezer seems much less well integrated: when you launch music from the top of an artist, only the music is played and the following songs do not follow each other, impossible to add music to a Deezer playlist, impossible to add music to the queue (after the current song or at the end)... all these very practical functions were possible before the update and are no longer possible now...

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WoahMahnAvid Contributor II
asked in Controllers and Music services
need help connecting local library to sonos

PLEASE HELP MEam i wrong or is something seriously wrong here? I can not access my music on sonos. I try to add my music library folder and get an error. im searching in the community and am thoroughly confused it seems that the feature is gone? theres a lot of talk about NAS which i dont understand and on simple google search leads me to more devices to buy in order listen to my music?It did work before and doesnt now I feel like im being ripped off or im missing something simple.I have music library that I can not add to the sonos platform. how do i do this.

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stat32Contributor I
asked in Controllers and Music services
Youtube Music - only Irish catalogue

Since the old Sonos app has been replaced with the new/current app, I only have access to Youtube Music‘s catalogue in Ireland despite being located in Switzerland. Why is it no longer possible to access local content??? I have been using Youtube Music with Sonos for lots of local/regional content which is not available in Irish catalogue. 

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Mjansson86Contributor I
asked in Controllers and Music services
app won't connect to Sonos

Sonos allways workt perfectly on my deco mesh network.works percectly on my wifes iphone and every where elseworks perfectly on my spotify app on my iphoneBut ! Cant find anything on the sonos app cant connect or anything but just on my iphonejust bought an new iphone 15.Updated everything on my network and turned of the 5gzh networkinstalled the app new againshould i just wait for better times and hope it will work again soon 😂

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Wattsy445Contributor I
asked in Controllers and Music services
Apple Music still broken

Good news - I've been unable to unbrick my system with the latest app update and a factory reset. Bad news - my main music source Apple Music is still completely broken. It's not possible to unlink and relink the service in the app. Any idea when this will be fixed? Or any other Apple Music users found a workaround?  Thanks! 

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KCutinoContributor I
posted in Controllers and Music services
New app continued failure STILL!

O e mi th later the app is in no better shape, my system does not work properly and no response from Sonos. Over 15k in equipment that doesn’t sync.  pls pls go back to the old version u til you trouble shoot new. k

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md126733Contributor I
posted in Controllers and Music services
When is update WiFi settings feature returning?

Does anyone know when Sonos plan to bring back the ability to edit WiFi settings on products like the Sonos Amp? (this feature disappeared when they released the v2 app upgrade)According to release notes, a WiFi configuration feature was re-added in June, but that was only for BLE devices; I have a Sonos Amp which is one of many Sonos products that isn't included. Right now I have a $1000 paperweight that's unusable because I can't connect to my WiFi :( Any suggestions welcome! 

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wouldlovetouseapplemusicContributor I
asked in Controllers and Music services
What have you done, Sonos? Where's Apple Music

What a terrible ‘upgrade’. Sonos, not only is it an awful app upgrade, it doesn’t even know it’s awful… it just keeps me in a spin trying to reauthorize Apple Music.Guys, you have seriously dropped the ball. Just look at your comments.Whoever did the upgrade, whoever did the testing, Take them outside and lock the doors.I really expected better from Sonos.So, the question remains, I’ve upgraded, how on earth do i get Apple Music to play? Spoiler alert, I’ve tried reauthorising many times.

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hpatters27Contributor I
asked in Controllers and Music services
Library not updating after the error 913 hurdle

Finally found a workaround for the 913 error and now my library won’t update. It just hangs. Indexing runs for about and hour, then stops and nothing - not a single track has synced with the library.

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