Controllers and Music services

I just purchased a new MacBook Air with Sonoma 41.5 and cannot find a Sonos app in the App Store. I’m running S1 Sonos system. Is it supported on this platform?

Sonos is turning into a horrible music source in my home since the new app came out. I have always found it difficult to work with Sonos but now I constantly get messages that my system can't be found, "something went wrong". the volume control doesn't work much of the time, songs playing don't update on the app, many times I can't use Sonos at all due to the app not finding my system. I do updates and it may work for  a while then, "system can't be found". Oh, and I am 27th in line to chat? I should have gone with a Bluetooth system. And yes, I know how to spell “frustrated”. The site won’t let me edit the title. Moderator Note: Modified in accordance with the Community Code of Conduct.

Delighted to get my system back working after the latest update(s), however …It’s eating my iPhone battery.  87% over 13hrs background activity today and I’ve not even played any music.  This is not right, surely.

I was under the impression that versions 16.1 and prior would directly contact streaming services like Spotify so that a Sonos services outage would not impact an already configured system. Is that no longer the case and if so why?

Still can't load my music library that you destroyed 5 months ago with your upgrade with no fix How much is your market capitalization down one to $2 billion? How many employees have you let go 350+? When are you firing your CEO and getting your act together

After yesterday’s (newest) update, every time I try to play music in any room the app switches back to the first room in my list (bedroom). For example, I’ll choose dining room, pick a playlist or album  and start it. The song will start in my dining room, but the app switches back to bedroom. If I want to change volume, skip a song etc. I need to deselect bedroom and switch to dining room. This causes the music to stop and go back to the start of the playlist. I’ve deleted and reinstalled the app, restarted my router, reset the speakers, switched to sonosnet. Nothing helps. I can use the old Mac app and it works fine, but would prefer my phone. 

Last week I had to shut down my Sonos system as it was draining my iPhone battery in just a few hours. That was cured but now the latest update has effectively killed my Sonos system as I cannot access any of my services. I simply get a message telling me that “something went wrong, try again”. Further attempts fail and deleting and reloading the app makes no difference. What on earth is going on at Sonos. Why are these updates seemingly not tested before release?!

Hello!  When I want add voice asistant in sonos app, Alexa appear aded, but not listed on installed asistants and I don’t add in app.  How I do reset the asistants in my sonos account and add Alexa in correct form?Thank you to your comments. 

I am absolutely appalled and frustrated with Sonos for rolling out an upgrade that has effectively rendered the app and our highly expensive speaker systems unusable. This is completely unacceptable from a company of Sonos's stature. The CEO, Patrick Spence, should seriously consider resigning over this debacle. How are we, the loyal users, supposed to go without music or use basic functions when the app fails to perform even the simplest tasks? This is a betrayal of trust and a huge disappointment.

Please include a shortcut for Alarms on the App’s home screen!

We own two Play:1 units (paired) and one Play:5 (1st gen) and have had them for over 10 years; through either TuneIn or myRadio Tuner we have been able to play our favourite radio station CKUA (from Edmonton Canada). We use the Sonos 2 App for the Play:1 speakers and the Sonos 1 App for the older Play:5 unit, and they have worked flawlessly until this past update (May 2024) version 80.01.08 for Sonos 2. The station is listed under a myTuner Radio search, but just will not play. We have had issues trying other stations as well. I do not know what the "update" contained, but it has completely ruined our listening pleasure and made our speakers virtually useless to us! 

Hi folks,When I try to add anything from the Calm App such as a soundscape to my Sonos Favourites, it adds it to the list but they are always greyed out. I tried authorising the app again after deleting it and restarting the Sonos app but still getting the same issue.Apple Music tracks etc adds to the Sonos favourites and it lit up as it should be to select. Anyone got any other ideas why this is happening? Thanks.

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

I am having a hard time getting my Apple Music Playlist playing correctly on Sonos via the Sonos app. Is anyone else experiencing this issue?

Why can’t I see all of my Spotify Playlists? I can only see 50 of them. Is this a defect that is scheduled to be fixed?

The true play tuning is asking for the movement of my arm but after circle is completed it says error and try again. I tried again but the circle is not starting. Only see a green dot. But tuning sound is playing.reset done, installed app again. any tips and tricks?pieter  

I’m sure it’s not just me, but it’s possibly the worst ‘update’ yet! Can’t find half of the things which were previously easy to access. It’s a big 👎from me!

Sonos, why would you release an app upgrade with so many problems!? Where are my playlists? They're gone! Where are my alarms?  I can no longer edit or save the queue! Where are my albums? I can't change the home interface! I can delete some of the things you guys added automatically but there's nowhere I can see to add anything. What a mess!Don't you guys check your work? I've been reading some other letters and there are many more problems.SONOS PLEASE FIX THIS ASAP

I tried rolling back to version 78 for W10 and the “windows library” options were greyed and even when I got it to work, I still get the error “sonos was unable to add the music folder 913”….this is a serious testing error and the new version should never have been released as “live”….disgrace SONOS! please fix this ASAP as none of us should have to wait a month to play our own music library collections!

Hi,I am new to Sonos. I just purchased 2 sonos era’s and 1 beam. This is day 2 and I am still unable to setup my devices.. What a disaster is this.. I understood that I bought the speakers and the best moment I could.. The fantastic crappy new update.. Soo let me sum it up.New speakers, unboxed, app installed. Account created. Sonos devices discovered in network.. and then.. disaster loop begins..I gave the app the right to use my microphone, the speakers starts to make the sound to adopt. But the adoption never takes place.. the app even doesnt activate the microphone. I tried each one of the speakers one by one for a thousend times now. after second attempt the app gives the option to connect with code.. when select the option, the app crashes every single time. And yeah already tried remove and install app again.. and also install app on other phone.. No difference..After some research I found out that this new huge app release is a complete disaster a

I get the error message: “Something went wrong” in the app, never had it before, started today.I can play sonos radio, but nothing from spotify or other music services, when i click on playlist from that, it takes a while, then no graphics or music come up, just the silhouette of the player, and then the error message on top.

The old Sonos app showed what percent the battery of my Move & Roam were at in the app.   Now, all it shows is a battery icon with a lightning bolt in it to show that it is currently charging.  Being of limited vision, I can not tell if the battery is ‘full’ our not.  Is there a way to see what % the charge of these speakers is at?

Hi,Since the app update I can no longer play music on more than one unit at the same time. I have a Roam SL and an Era 100..and also an IKEA Symfonisk shelf speaker. Before it worked well to just add a unit and then the music would play on that as well. Now I get “Can’t connect, try again later”.It works perfectly fine to play on the units one by one and updating them has also worked. I can create a Group but playing using it won’t work. And not playing on one unit and trying to add another. Is there anything I have missed? or is this to be considered due to the new app?I have tried restarting router, disconnecting devices and so on...yet nothing has worked.

How do I shuffle & play songs on Sonos new app in my Apple Music Songs list?

I have 2 phantom “TuneIn (New)” music services which show up on my iPhone, iPad and in the web app but not in the Mac OS app.I can’t authorise them and I can’t delete them (“Accounts not removed. Something went wrong when removing your accounts. Please try again”).Sonos support have had me wipe and reinstall the apps and restart all speakers but that didn’t help. When I sent them a diagnostic they said that there is no TuneIn service installed.I was on the phone with them for an hour trying to get them to delete with no success. Anybody else seen this? Really odd.