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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,113 Topics
  • 55,543 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8113 Topics
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BWalsh33Contributor I
asked in Controllers and Music services
new sonos app. constantly defaults to wrong speaker

Next time your company decides to make a “brave” decision about changing your app, I’d suggest making sure it works prior to rollout. It is so annoying that getting music to play on a certain speaker is basically a frustrating game of cat and mouse.  Trying to trick the app into not playing on the default speaker is beyond frustrating.  A premium speaker system with a crap app basically becomes a crap speaker system.  Do better. 

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5 months ago
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oda3078Contributor I
asked in Controllers and Music services
I want to downgrade to S1

I want to downgrade Sonos product to S1 when will this be possible? unfortunately has updated to the new app

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5 months ago
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ShadyoakesContributor II
posted in Controllers and Music services
app update...IOS

Though the new update is pretty and colorful, it is very clunky and not very intuitive.  I used to go into apple music and choose an album from a musical groups whole catalogue.  Since the update, I am limited in my album choices. Sonos favorites has a list of things I have never listened to.Quit advertising to me. on the app, please.My Playlist, Artists, Albums all have items I have never listened to and would never ever listen to.  Whats up with that?I called Santa Barbara at 8:30 AM Pacific time to speak with someone.   Called yesterday in the afternoon too….same response.  60 minute wait..Some customer service.Did you guys consider running a Beta test on this update before you thrust it on your customers?  Maybe ask the sonos community to look at it and offer feedback?Is the old interface available?  I want to delete this new one and go back to the old app. Robert

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5 months ago
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Meh1982Contributor I
posted in Controllers and Music services
New Sonos App (version 80) - sonos confirms Boost is busted

I hadn’t been able to connect to my system with the iOS app except randomly (Mac controller was working) since the new app came out. After several failed “help” calls, the rep today confirmed that:they broke the boost with new app their engineers are working on it the solution will come out…in the futureThe temporary workaround:Disconnect the boost from the router Unplug it from the power supply (yes, even though it’s not connected) Make a direct Ethernet connection to one of your speakers from the router (this might be painful depending on your setup)…I used my sound bar Power off all your speakers aside from the one in (3) for ten seconds Then power them back on  Hopefully your system is available in the app controller after they bootA little disappointed I didn’t try removing the boost on my own, but in my defense, my system had never worked without it. Anyway, I hope this saves at least one person the hour and a half call wait. Godspeed,

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5 months ago
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mm2Contributor I
posted in Controllers and Music services
Change to iOS Group Selection?

You used to be able to select multiple groups of speakers - for example, Upstairs and Downstairs, to play to all of the speakers in those groups. Now, it doesn't seem to allow for multi-select; you can only pick one.Is anyone else seeing this behavior with the iOS Sonos app? Trying to pin down if it's a bug with my system or a change to the app's behavior.I created a new group as a workaround, but that's not nearly as flexible as the old system.

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monkeyville
5 months ago
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bjcc54Contributor I
asked in Controllers and Music services
Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

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jgatie
5 months ago
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llgContributor I
asked in Controllers and Music services
sonos app will still not install move 2 - do I return it for the second time?

I returned my move 2 bought last month waiting for new app to fix problem will not connect.   Saw new app and bought move 2 again and got to install and work once and now not system is setup and tried everything -resetting app, reinstalling (now on 10th time) and it does not connect. What in the world is going on.   Bets buy gives you 15 days.  Do I return this again?  Waiting online 1 hour for help.   This is insane.  No one is answering the forum.   I have had Sonos for years with no problems.  No with new Sonos is app no way can get it to work.  I have spent so much time and tried every “fix” online by others.  What is the resolution?    Will return again if no one answers this

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5 months ago
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GreenlandProminent Collaborator I
posted in Controllers and Music services
Music Library, SMBv1 removal - why?

Many users report that their Music Library has disappeared.  The reason for this (in most cases) is probably due to the so-called SMBV1 file sharing protocol being removed.  Many older systems use this protocol. File sharing is now via SMBV2/3Many older systems cannot be updated to use the new protocols.  Users will need to purchase new file sharing devices.The reason for this change is based on security concerns where the smbv1 is regarded as a security risk.  This is true in so far as a system has already been breached via another external route (there have been no recorded instances of a SMBv1 impacting Sonos systems in the last decade). Essentially, the change which has affected so many is another ill-founded and poorly implemented characteristic of the S2 wonder update. Never mind, you can now listen alone to your Arc soundbar by purchasing the new $500 headphones.  It's not all bad! 

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5 months ago
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saconickContributor I
asked in Controllers and Music services
New sonos app - volume control

I can’t see the volume number directly anymore when I adjust it. I have to click on another icon in order to see it. Is there a way to see the numbersagain? 

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5 months ago
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RobjonContributor I
asked in Controllers and Music services
Sonos Beam

After upgrading to the new Sonos app, the app cannot find my Sonos Beam (Gen1).  Sonos Beam is connected to my Sony Bravia TV.  TV sound is coming through Sonos Beam, but no music from my Sonos app.  Sonos products are connected to my WiFi network.  Sonos One and Sonos Roam products are recognized and working on my Wi-Fi network.  I’m only having a problem with Sonos Beam not showing up.  Also, when I select the Sonos app on my Samsung Android phone, I get a message “No products found” for a second and then my system apps show up which works, but is very annoying.  I’m wondering  if I should just reset all products and start from scratch.

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5 months ago
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An AmericanTrending Lyricist I
posted in Controllers and Music services
Will Sonos ever support older systems with the “fixes” for the new May 7, 2024 app?

I personally believe Sonos will never offer app fixes for those of us who spent thousands of dollars over the last 5-6 years and use speakers older than the Roam, Era and Move speakers currently for sale. It appears that Sonos’ only interest lies in supporting their new headphones, as well as current and future speakers. We are screwed…. 

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5 months ago
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DreiøeContributor I
asked in Controllers and Music services
My Sonos 1 app wants me to connect to the Sonos 2 app

My son has a Sonos system that uses the Sonos 2 App. I have a Sonos 1 system. The two systems are registered on the same network. My Sonos s1 app constantly wants me to upgrade to the s2 app and blocks me from using my s1 system. I know its is because the s1 app discovers my sons speakers/soundbars and wants me to change. Problem is, I don't want to change and the app doesn't allow me to use my s1 system. What to do? Do I really have to establish two networks to sepate the two Sonos systems such that my S1 app does not discover the other system?

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5 months ago
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RetiredinPDContributor I
asked in Controllers and Music services
editing Pandora on Sonos

How do I delete a Pandora station within Sonos like I used to?

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melvimbe
5 months ago
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pierrepvContributor I
posted in Controllers and Music services
nouvelle version application

Bonjour,Pourquoi lorsque l’on augmente ou diminue le son, nous n’avons plus un nombre qui augmente ou diminue.Pourquoi ne peut on plus régler le son avec le bouton de l’Iphone??? Cordialement

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5 months ago
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Michael_192Contributor I
asked in Controllers and Music services
Amazon Music Unlimited

Amazon Music Unlimited works perfectly from my desktop. When I try to start it from my IOS app on the phone or iPad it does not work. It just doesn’t play at first, then gives an error message that “Something went wrong” then may play a song ;after in the playlist then stop again. Not a network issue as it works perfectly from my desktop. Is tyhs a problem with the new app or is there a fix. I can go from the prime app to Sonos speakers but would like to work it from Sonos app. I also have Apple Music, Tidal, Spotify an QuBuz and all work correctly. Is this an IOS app problem or is there a workaround?

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5 months ago
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FuzzdoomripContributor I
asked in Controllers and Music services
Recently Played Issues

I use multiple sources for my music and none of them work to show what I just listened to in my Recently Played list which I used extensively prior to app update. Anyone else having this issue and if so how do you fix it?

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5 months ago
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ian smarthomeContributor II
asked in Controllers and Music services
new app

as a custom installer having multiple systems installed in various locations-forcing me and my clients into updating to the new app, which has so many flaws by the way, is rediculous!amongst many other issues..where is the downgrade to S1 app? not there! as im now forced to use legacy products to older ios products.also not auto linking to multiple systems!also ability to link to NAS drives (music library) for systems unable to reach thr internet!ive already had so many client call me as they now cannot reach their sonos systems! what a mess!  

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5 months ago
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Customer69Contributor I
posted in Controllers and Music services
where is my ability to make a playlist?

Did Sonos make a huge mistake?? Looks like they did. Selling my stock as well. What an epic mistake…. The customer can no longer simply add a song to the queue. Wtf. 

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5 months ago
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freekzContributor I
asked in Controllers and Music services
Can't scroll on Music Library in new App

Android App I have a large collection of flac files from my CD collection on a local network drive which Sonos has access to.  Navigating this using any of Artist, Album, Song is impossible in the new app because it’s not possible to scroll efficiently.  Basically I can only listen to A-C artist/songs/albums, unless I want to spend 5 minutes finger swipe scrolling. For the sake of all artist/albums and songs past the letter C, please fix this. Has anyone figured out a workaround to this lack of efficient scrolling controls?

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5 months ago
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Bob25Contributor I
asked in Controllers and Music services
iphone control app

App does not load the playlist to view when you have random play selected. It loads when the random is not selected, what is the issue with this  

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5 months ago
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Doctor DisbeliefContributor I
asked in Controllers and Music services
Disenfranchised

I have not yet got over the shock. My panic attack is ongoing. Without my knowledge or consent the Sonos outfit have raided my system and removed my music library and with it all functionality. The library and the playlists built over years gone! Having invested heavily in Sonos as a faithful early adopter, I now have no music. Is there any help available? Ask “Help” where my playlists have gone into a “Pinned Collection “ and there is no such thing! I suppose the Sonos burkes think they can sell me their own playlists, I suppose they must have an AI that knows more about me than I do. Such conceit, how can I ever recommend Sonos to my friends again when they only have contempt for me?

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5 months ago
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Sparks 72Contributor I
asked in Controllers and Music services
connectivity

I’ve just purchased a new Mac complete with Sonoma os.  My old Mac (with Ventura I think) hooked up to the Sonos S1 controller no problem.  All my stuff is S1.  The S1 controller will not load with the new OS.  It does not get past the upgrade portion.  I’ve poked around a bit and tried a few fixes with no joy.  System settings/privacy and security/accessibility among others.  Nothin works.  The Sonos controller still works on 2 iPads and 2 iPhones, but I can’t access all my play lists in iTunes with out the desk top controller.  Any thoughts?

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Gabriel Z
5 months ago
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Jim oneContributor I
asked in Controllers and Music services
after app update unable to group speakers

After update my speakers show up . Can group my 2 play:1 . Sonos 1 is there and shown but when I try to add it to the others or group it it won’t play and says function not available try again later .I can play it by itself but not with others . This is silly this is the unit we take to our patio 

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Gabriel Z
5 months ago
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a9979Enthusiast II
posted in Controllers and Music services
Missing Spotify Playlists

With the latest 5/7 app update, does Spotify now have a 50 playlist maximum? I cannot display all of my playlists. I can search them but there is no way to browse all of my playlists anymore. 

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controlav
5 months ago
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SynonymContributor I
asked in Controllers and Music services
Sonos, please make speaker API open source for alternative community controller apps.

Dear Sonos decision makers, As you insist on pushing us apps that are clearly underdeveloped and refuse to react to your customers requests (1000s of them) in any way:Please make the API to the speakers sufficiently open source to allow the community development of an alternative Controller App.You don't want to give us the app we want, ok. Please give us the means to make our own.  Would Sonos please consider this? 

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controlav
5 months ago
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