Controllers and Music services

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working.  I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

I have had nothing but problems since I’ve bought these products, the app is garbage. Just keep it simple. I even have three garbage speakers. I will never spend another dime on Sonos. As expensive as these are you would think would care about the quality of the product. No access to the my library that was the only reason a bought this garbage. I have bought over 14 different products 3 don’t even work or connect unless on Ethernet cables. If I could get my money out of them I’d buy something else. I even have an inside person at the company in Sanat Barbara. She really didn’t have an answer for me. Can’t fix ****. For years.  Should have gone with Bose this kind of money. Garbage Garbage  Moderator Note: Modified in accordance with the Community Code of Conduct.

Are the upcoming fixes going to address the 500-song limit on imported playlists? This limit makes me want to ditch Sonos—super annoying! I entertain several times a year & have curated themed playlists & this limit stinks!

I was shocked, shocked I tell you, to discover the web app actually shows the queue.Anyway, could you please remove the icons for the music service from them, the Apple red circle (and the YTM one) look terrible on the otherwise dark UX IMHO:Also: I don’t care what music service they came from. If I need to know for some reason, I can look at the main Now Playing area (where it shows it with a subtle little Apple icon, not the garish red music service circle).

Until this morning, my system was running a large music library (24159 files, 112Gb) from a Buffalo LS220D NAS Drive (with SMBv2 enabled).I added a couple of new files and updated the music library and got the message that the music folder on the NAS Drive…“is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library Setup to check the path.”The NAS was definitely still available and working.I made the mistake of removing the music folder from the Sonos system and re-adding it, which just gave me the same message as above, but now with no music files on my system at all!I spent the rest of the day trying to make this work, but got nowhere and also called Sonos support, who were very helpful and seemed to have solved the problem, advising me to add the files back into my music folder in smaller numbers. I tried this.However, when I get to 5469 files, 22Gb I again get the message tha

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

anybody else noticed a significant increase in ios battery drain using the new app? if left open, it runs in the background and drains the battery similar to spotify. nuts. is it the new squiggly lines used to indicate that a speaker is playing?! i have to make sure i close the app after using it and particularly at night. have gotten so i rely on the web app and only use the ios app when i have to. did anyone get fired for f-ing up this app and sonos in general? why can’t sonos go back to the old app, which had few if any problems instead of continuing to run over uses while it figures out what the f it is doing...and how long is that going to take, exactly?

With the new update I can no longer control the volume on my speaker from the side of my iPhone when I’m connected via Bluetooth. I literally have to go over to the speaker and adjust the volume. If I go into the Sonos app and select the speaker that’s connected to Bluetooth to try and adjust the volume this way it then disconnects the speaker from Bluetooth and wants me to play through the app only which I can’t do bc I’m using BBC Sounds in the US or Audible and the integration with the app is bad. I used to be able to connect whatever I wanted to one of my Bluetooth Sonos speakers and then connect the rest of my system (Bluetooth and non Bluetooth) to whatever was playing through the Bluetooth speaker and adjust each speaker’s volume separately. This system is now barely usable the way it’s designed and I’m pretty upset. If there is a new way of doing this I haven’t realized please share.

Hi, I have updated my iOS app to the latest 80.05.04 version, but the problem of not finding my speaker at launch remains, despite the speaker is playing at that instance. It's truly perplexing when I use the webapp on my notebook, it has no problem finding my speakers. I know about some discussions regarding the usage of 2.4ghz vs 5ghz, please, why do I have to change all those settings just for Sonos?Besides, when I "Update network" on the app, it has no issue finding my speaker. Why is that? Cause my iOS is always on 5ghz. Why can't you invoke the same routine for finding the speaker when I launch the app?

The volume sliders in new app require a very precise touch on the small ‘dot’ before you are able to ‘slide’ the volume. Yes, you can tap volume up/down.Could an additional alternative approach be taken, like Apple Music, where you can slide the volume by touching anywhere on the volume slider, and sliding left/right, ie using a less precise approach? 

With firmware 16.3.1, released yesterday (I believe), the library search that was recently introduced seems broken?(On the other hand, it did seem to restore the ability to play from library playlists. But do we have to go one step forward and one step back all the time? 😉) 

I have a Sonos speaker set up in my house, prior to the app update i had no issues at all. Now i struggle to play music I’ve selected on a speaker i want to use. WiFi has been checked and no issues with it. The speakers are coming up and are available to start streaming music but once selected after a few seconds it says unable to connect. 8/10 this happens. On the off chance it does connect, it then disconnects itself and will reconnect itself after a few minutes and play a different song. Grouping the speakers is also not available.Is there anything you can do for this? It’s very frustrating as I’ve spent so much on a sound system and for it to not work! 

Hi community,After updating to the new SONOS app, the IDAGIO streaming service doesn’t continue by itself between movements in symphonic music. If the symphony have, let’s say 4 movements, you need to go to switch between them manually. Does anyone know what to do?

Since the launch of the new app, my husband and I cannot both use our app in our home at the same time. Whoever launches it is the only one that can adjust sound or selection and that’s super frustrating. Also, it continually defaults to a speaker we rarely use, and no matter how many times we select the correct speakers it keeps moving to other speakers. Again super frustrating. 

I just updated the Sonos app, and now Apple Music is not playing lossless anymore, at least there is no “lossless” logo showing. Before the update, I never had a problem with lossless playing.Did the new update remove lossless playback with Apple Music ? 

I have two Amps controlling 4 speakers, two each.  One set/Amp is ‘outside’, one set/Amp is ‘inside’.  I configured two wireless Pico Audio Devices (with the Lutron hub) and all worked great!  All of a sudden (after Sonos update?) now both Pico’s control both sets/Sonos.  I opened a case with Lutron. They told me to un-pair and re-pair both.  I did that, and the Same thing persists. Any suggestions? JGS

In the app there are no sliders for volume control. I can play music on my two play:1 speakers but can only control volume with the volume buttons on the actual speaker. The volume sliders in the app work for my beam, just don’t understand why they don’t work for play:1

I order my music library into four folders corresponding to broad categories, each of which contains many sub-folders. Each of the four is a “Sonos favourite”. This convenient way of navigating the library continues to work in the desktop app, but in the new IPad app, under each of these favourites is the message: “No longer available. Press Edit Home to delete”.Will this way of organising a music library once again become possible, and if so, roughly when?

For the last couple weeks, my music library queue keeps getting cleared. I can go to music library songs and say play all and it will fill the queue. I usually have a sleep time set at night. Then at some point, I will go in the app to resume and the queue will be empty. And not because everything was played. The first time I noticed this, I went into settings and saw my network address was gone I went to the app on my pc  and it couldn’t connect to the address.  If keep trying with the same address, it eventually works. Nothing has changed in my router. another weird thing, I can’t access my iTunes imported play lists anymore if I try to play one, it says music not accessible, then if I try to go to artists or songs, those are no longer readable either. After maybe ½ hour I can access them again. But not the playlists. They can play fine directly from iTunes on my pc.     

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Next up on the list of things badly broken by the new app  - device selection. I have 5 Sonos devices and the system now wants to always select the first one alphabetically. In this case, the one named Bedroom. When I powered that off it picked Kitchen. But I want to play on Living Room, so I select that, but the app wants to play on Kitchen+1. So I uncheck Kitchen a second time and then it plays on Living Room. But it continues to show that only Kitchen is the device selected. However it shows that music is playing (the bouncing equalizer) on Living Room even though that is not selected!  So I uncheck Kitchen a third time and select Living Room again, which is still playing music, and that made it stop playing altogether. And Kitchen is the selected device!Anyone else seeing this weirdness?How in the world could Sonos have released this piece of garbage. Each day I use the new app brings out another glaring defect. Sonos needs to fix this piece of junk. In the meantime they should rol

Hello. As usual, the integration with the audio app I want to use is buggy and not a good experience. In this case, it’s Audible. I have been listening to a new book for weeks now. Connected Audible and it doesn’t show up. Don’t see any way to search for my book. I deleted and reinstalled both Sonos and Audible app as well as restarted my router. So it’s all pretty frustrating as I can’t listen to the book across all my speakers. I used to be able to connect via Bluetooth using a Bluetooth speaker and then just link the other speakers using the app but this seems to no longer work with the new app release. Please help. I just want to use this system and I’m constantly not able to.  

I lost access to my music library (on my Mac Mini) after 7pm tonight - it appeared to coincide with an update on our MacBook (that I couldn’t avoid).I have now lost access to my Music Library on both my S1 and S2 products - anyone know why that might be?These are the messages I get:S1‘// Jamess-Mac-Mini/Music’ is no longer available. The device where the music files are stored may not be powered on, or the path my have changed.Go to settings>System>Music Library>Music Library Setup to check the path.The only options I get are to add/delete a music libraryS2Sonos was unable to add the music folderUnable to add the shared folder “James-Mac-mini/Music” to your Music Library (913)As I said, all was working until around 7pm tonight, then everything stopped. So disappointed.  

Any word on when we will get the ability to remove "Pined by you" items from the web controller home screen?I've gotten 16 of the useless things showing above my favorites and can't see an option to delete themin the web controller.

Manage drop down menu: Choose Music Library Settings: Press + Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)  Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes  Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD I read some other posts about this problem, so I already did the following two possible fixes: System Settings: Sharing: and I turned ON File Sharing and Media Sharing  System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work I'm not sure what to do next.   DETAILS OF MY SYSTEMiMac 2019macOS Ventura 13.0.1 Sonos Controller for MacSonos OS : S2Version 14.19