Controllers and Music services

I’ve been able to add my music library to my Windows 10 Desktop using the NAS device option.  I have a Windows 10 Laptop I use for a different Sonos system in a different location. I have the music library physically on both devices, with the folder sharing settings the same. When I try to add the music library to the laptop system I get the “Folder access denied” message.  When I transferred the music library to a flash drive I was able to add it to the Laptop system without a problem.  Any ideas why? Don’t want to have to leave a flash drive connected all the time.

I’m on a Mac, running Sonos Controller for Mac 16.2 / S2, Build 79153290.When Sonos released their new app, I lost the ability to connect to my 12 year old NAS that only has SMB1 support. I purchased a Buffalo Link Station (https://www.amazon.com/dp/B00JKM0A36?ref=ppx_yo2ov_dt_b_product_details&th=1) which out of the box is configured to “Switch Between SMB2 and SMB1 automatically”. I uploaded a few songs to it just to test out, then pointed Sonos at the NAS drive share point, let it index, and I was able to play those songs. I then transferred the whole library there, about 70 GB, and Sonos said it couldn’t read it: “’//LS210D38C/share/Music’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library &gt

I’ve invested thousands of pounds in my music collection I can no longer access it from my NAS. Why is this?

So, it has been months since the upgrades, but with several mini updates. I am still having problems with sonos app and just want to check if this is common to others.App remains laggy.Volume controls are haphazard....master volume control does not work as expected...I have to use the manual controls on each speaker to get to the desired volume. Almost everytime i switch apps and go back to Sonos, it does not find the connected system and often takes as long as 3 minutes before it 'finds' the system and reconnects.These just makes the system unusable. I have 12 or so speakers and have been using sonos for over 15 years yet, this last few months have been my worst experience with the sonos.It is almost unusable....Defo not buying any more and seriously considering selling these and moving to something else.

After the IOS version 80.05.04 was updated, any text box in Sonos App can only be entered through Japanese or English and could not be changed into Simplified Chinese which I could use previously, any solutions? Thanks!

I have 2 x Play1 and a sub in top system.And my playbar is in bottom system.How do i combine the 2 systems into one, or delete one of them, maybe playbar and reset and add it again. I have one system in one home on one network on a single router.This happened on this weeks system update..

Since updating to Sonos Controller for Mac 16.3 and 16.3.1, my grouped speakers randomly ungroup.I have a small home and group all my speakers except my Beam: Twice today and several times in the last few weeks, the speakers will ungroup themselves.Is this a known bug of Controller for Mac 16.3? My Mac OS is Sonoma 14.6. Or could this be a bug in the current Sonos app for iPhone?

I got the email about the new Sonos App on 5/9/2024 and updated the Sonos app on my iPhone 13 Pro and iPad (both of which I keep up-to-date with the latest software updates).I use Spotify as my music service and I have 347 different Spotify playlists. Unfortunately, the new Sonos App only shows me the last 50 playlists that I created, I cannot see all 347 Spotify playlists! Yes, I removed the Spotify service and then reinstalled it. Yes, I rebooted my iPhone and iPad. Nothing has worked for being able to see all my Spotify playlists. (Please do not tell me to recreate the playlists on Sonos, I will not do that.) FYI, the old Sonos app let me see all my Spotify playlists, and on my PC laptop running Windows 11 Pro I’m running the Sonos OS S2 version 16.1 application and that lets me see all my Spotify playlists. When will there be a fix for this on IOS? thanks

I am having a problem with my ripped music and Sonos.  My laptop is a recent MacBook Pro running Sonoma 14.5.  o also see the same issues with the iPhone 13 Pro Max running iOS 17.5.1.  My tagging app is called Tag Editor and it is the latest paid version, 1.0.14.   The Sonos Apps are S2 and all the system software is up to date.  The music files are on a Synology NAS with more than enough storage space and throughput capability.  Almost everything is ripped from a CD using dBpoweramp in wave format.  On the NAS, all songs are in a folder structure with the genre, sub-genre (if needed), artist name, then album title and the songs are in the same order as on the CD; the filename is <song #><space> <song title>. I have spent a lot of time checking the tags on all 1,000+ albums and they are what I expect them to be; I have worked hard to eliminate all special characters since different platforms interpret these differently.  I have also eliminated all unnecessary tags

Hi,How can I configure some confirmation dialog, to prevent other users from stopping playback unintendently and replacing the whole queue with songs from the same artist or album, because their fingers were just a few pixels off from the “...” menu when trying to add a song. It is just so annoying.Regards

Why is there so much trouble connecting with SiriusXM lately?

On the iOS app new one released maybe may 2024, I get a delay when I change the volume. I might increase or decrease it, and nothing happens to the slider bar for maybe one second, then it responds. The old app was instantaneous in responsiveness. 

What seems a straight forward procedure is not achievable now. How do I correct this? 

How do I set an alarm for a group of speakers?

After the S2 app update all the alarms are skipped.No alarms at all. My Solution is.Delete all the alarms in the Desktop App.Add all the needed alarms again.now the alarms are back.This happens with update: 80.04.04 and 80.05.04Hope that Sonos read this and fix this Bug.

When can I expect the new update with the alarm function fixed????

My entire system mutes randomly and without touching any buttons, The voice Assistance not activated and that's not what appears to be causing it. Are there any solutions? I have updated my system. 

cant change search language since latest update 

In spite of platitudes and promises from the CEO, on 01 August it is still appalling.  I have completely lost access to Plex and many years of playlists. It still loses the sperakers and plays different streams from different speakers.  Thank god I still have the original app on my PC. Otherwise the system would be imposiible to switch off. I was going to fully upgrade my Sonos system next year, but they can stuff it. I am going to a more reliable competitor.  This is how they treat their early adapters. After a decade as loyal customer this is what we end up with!

Using the physical buttons on my stereo pair play 3s with paired sub has a massive delay in updating the volume. Its to the point that I can’t get it dialed into a reasonable volume because of overshooting or undershooting.  These three speakers are all using sonos net to connect. The majority of my system is hard wired, including a playbar that sits 10 feet away from these speakers. Of note and possibly related: Sonos app has a hard time determining media is playing on these speakers when I initiate it from Spotify on my computer. Is there anything I can do to improve the performance of these speakers beyond hard wiring them? 

I have 3 rooms set up as surrounds suddenly 2 of the rooms disappeared. After rebooting my router, they have reappeared but now components are missing and won’t re-add. One is a sub in the living room that won’t re-add back with my Arc and Era 300s. The other are 2 Symfonisk lamps that won’t add back to my bedroom beam. This happened a couple of weeks ago with just the living room and  after Sonos support were less than helpful, I managed to get it sorted myself but no components went missing. Sonos support were claiming it was my network and wireless mesh system, but couldn’t explain to me why that would suddenly be a problem when the system has all worked flawlessly for 2 years exactly as it’s set up now. Any suggestions from anyone? Is the new app part of the problem? Again no problems before updating that either. Short of removing my whole system and re-adding it, or hard wiring one speaker and creating a separate Sonos network, I don’t know what else to do. P.S. after rebooting

With the new app update, I can no longer access my TV or Music Library. A few days ago, when the new app was made live, it was terrible, but at least I could get sound on my TV and access my exiting music library (although I couldn't add to it or search content). But today, my TV and my Music Library sources are no longer available. If I can't connect to my TV surround system, I have no volume on my TV. What is going on? This is getting worse and worse. I tried the chat, and it said no one was available and I should call. I called, and I was told there is an estimated 80 minute wait. What is going on? How do I get my functionality back?

I just installed the new Sonos app. After doing so, all but 2 of my playlists have disappeared?  Specifically, if I selected Sonos Favorites, then Playlists View All, only 2 playlist are showing . . . countless are MIA.I sure hope there are instructions for resurrecting my playlist. 

HelloI am trying to add my remote music library (on external G-Tech drive) via the new app, or if not that, add iTunes. I cannot access either at present, only Deezer.I have (I think) done everything i am supposed to do - followed all the instructions. I have added the music folder via sharing as suggested. I have typed //computer name/sharename. Every time I try to add a folder it rejects my username and password. Why? I have used the user name and password for my computer that I always used to use when adding anything to Sonos. I then tried my email address and Sonos account password. Neither of these work. Any advice would be appreciated. I have spent hours and hours trying to sort this out.

The recent update to the app to allow long awaited access to my music stored on the nas drive doesn’t work…  WILL NOT ACCEPT login details  I know the drive is working because I can connect with a pc and Mac  please get this sorted as it’s sooooo frustrating … why release the update on this function before testing it correctly ???????