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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,476 Topics
  • 57,465 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8476 Topics
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KevinmxContributor I
asked in Controllers and Music services
how to I play music after the update?

How do I play anything since the update? I can't add to a queue,  I can't see my library, I can't see favourites?

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6 months ago
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StIvesContributor I
asked in Controllers and Music services
volume controlling multiple groups

I have two groups, lounge and kitchen. Since the new app when adjusting the volume in the lounge (for instance using a tv remote) it also changes the volume in the kitchen which is playing music or radio. The rooms are not grouped. Is this a bug. Help!

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6 months ago
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AudiosymbolAvid Contributor III
asked in Controllers and Music services
Help! - Cannot connect new sub mini to exisiting set up...

Hi All, Would appreciate some help please: I’m not having any success adding a new sub mini to an existing beam 2.  The sub mini is not even being recognised by the new app.   Is the new app the problem ? I’m also tried connecting the sub via an wired connection but still no success. The Beam 2 is connected to the network via an ethernet connection. When going through the new app; adding a new sub to the beam 2 option, the new sub is not coming up at all ; either wirelessly or through the wired connection. Only the existing subs are showing up. I already have other sonos speakers and multiple subs in other groups which are all connected fine before the new app and after. This is the first time I have had  trouble with the new app adding a new products.Any thoughts or workarounds to get the working ? Thanks.   

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6 months ago
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linboxAvid Contributor I
asked in Controllers and Music services
New Sonos app update sucks! How can I down grade again

I just upgraded to the new version of the app. I understand that it usually takes some time to get used to it. But my major way of listening to music is my local library. Not only can I not fast forward to where I need to go → used to be type a letter and you are thereNor can I not search the library anymore.Until you have this changed back or fixed please tell me how to downgrade the softwareI’m a sonos user for more than a decade and I have thousands of dollars invested. Please let me use my music system again!!!! Sonos does not need to look like Spotify!   

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6 months ago
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sanhewContributor I
posted in Controllers and Music services
connection between sonos app and speakers and apple music

Sonos app does not play Apple Music via ipad   

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6 months ago
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FinalEpisode1Trending Lyricist I
asked in Controllers and Music services
My Entire Music Libray

I’ve spent countless hours and lots and lots of money building my mp3 library on my home computer. I’ve spent a LOT of money on a built out Sonos system. Why can’t I play my personal mp3 files on my Sonos system?  I’ve been unable to play my files since the update. I’m beyond mad.

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6 months ago
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ledzep1Headliner I
asked in Controllers and Music services
sonos app apple music issue

HiI can’t seem to play any music from Apple Music via the new sonos app to my Sonos Arc. I can airplay from the Apple Music app itself but via Sonos app no luck.Press play and just nothing happens, just see the apple logo in the now playing but no music description.Anything I should try or is this new app just not very good currently? Thanks

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6 months ago
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gmbardmanEnthusiast II
posted in Controllers and Music services
SONOS AND MUSIC LIBRARY

I have been helping a neighbor restore his music library.  The library is there and has been indexed multiple times.  However, when he plays his playlists, the songs are fading in and out or sputtering as they play. Does anyone have any ideas beyond rebooting everything- modem, router, bridge, etc.?

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6 months ago
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GallarielContributor I
asked in Controllers and Music services
error when I want to play music

when I click on a musical piece another musical piece plays instead

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Corry P
6 months ago
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Michael LondonContributor I
asked in Controllers and Music services
different systems in different locations

I have a Sonos system at home and one at work. Each time I want to use one i have to reconnect to that system with the new app. Beforehand with the other app it would switch to the other location automatically.  Is there a fix ?

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controlav
6 months ago
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Deano_888Contributor I
asked in Controllers and Music services
New Sonos App will not let me connect to existing system!

Had trouble yesterday running Trueplay on new app so today decided to delete app and reinstall and now I cannot join my existing system at all! It’s says Sonos needs local access for setup but I’ve checked many times and local access is turned on under iPhone settings. Help!

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6 months ago
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GwitContributor I
posted in Controllers and Music services
alarm timing

My alarm is off by four hours. If I set it for seven it goes off at three. I wanted to get up at seven so I set the alarm for 11 and it went off at seven. Any ideas out there?? (Just switched to new app)

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6 months ago
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HwsContributor I
asked in Controllers and Music services
What can I do to get my system working again?

System has disappeared from upgraded app. Components cannot be found by upgraded app. No music since last week of May 2024. 4 useless Play1 speakers. What can be done?

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6 months ago
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JaredPasamarContributor I
asked in Controllers and Music services
Songs from Soundcloud Playlist don't appear in Sonos App

Hi all,I created a playlist on Soundcloud for a party I was having last week and when it was time to hit play on the music, I realised half of the songs that were in the playlist, were not appearing in Sonos App.Any ideas on how I can fix this?Thank you,J

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Corry P
6 months ago
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RybannezContributor I
asked in Controllers and Music services
Upgrading to S2

I want to upgrade my system to S2. I'm afraid to do it with all the bad posts about it lately. Has anyone tried since the update today?

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6 months ago
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SooziequeContributor I
asked in Controllers and Music services
can’t control play 1

So today my Sonos play one started playing… I went to my app and the living room is no longer on there, only the kitchen and bedroom ones.  so I can’t stop it without unplugging it physically how on earth do I get it back on my app? My husband has the same on his phone the  bedroom and kitchen ones are showing but not the living room. 

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UKMedia
6 months ago
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Robbie61Contributor I
asked in Controllers and Music services
Amazon music

Hi, I am unable to stream Amazon music to my Sonos system, I think it may have been since the Sonos app update but not too sure. I can play music on my iPhone but not on Sonos, I get the message “something’s gone wrong” anyone got any idea as to what the problem may be?…..Thanks

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6 months ago
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NobbypingpongContributor I
asked in Controllers and Music services
The new app is unusable!

I'll be lucky to find any speakers when I open my app. Sometimes there's none, sometimes there's one, and sometimes (rarely) they're all there. Used to work fine on the old app - nothing else in the house has wifi issues (Mesh network). If I am lucky enough to find a speaker, I'll play an album and it'll skip the first 3 or 4 tracks, then when it plays it'll stop again. Putting aside any functional deficiencies, the app is not fit for purpose from a technical perspective. I'm just happy I sold my arc/sub/one setup prior to the app release. Best I can do now is to use my roam as a very expensive Bluetooth speaker! Amazed this was released like this.

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6 months ago
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StabilityDocContributor I
asked in Controllers and Music services
New App - Room Assignments

We have multiple rooms with Sonos Connect in each.  The new app is randomly switching rooms.  For example, we check the circle, see a check mark and select ‘apply’, music plays for a moment or even a while but then will - on its own - the app will change over to a previously selected room.  Anyone else having this issue or Sonos you have a suggestion?

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6 months ago
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Jhon BollenContributor I
asked in Controllers and Music services
sonos app

Dear Sonos, can you please make easier the volume adjustment in the app?Ore by the two buttons from my IPhone ore in the app with two buttons + ore -  , you did have this after the last update but one button is disappear. Thanks for your help, Jhon. 

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6 months ago
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BillikenContributor I
asked in Controllers and Music services
Sonos system will not connect or stay connected, also Error 1000

I cannot get my iPhone or laptop to connect to my Sonos system other than for a few seconds.  On the app and my laptop, only a few of the Sonos devices show up, then they disappear and rarely will anything play.  I have unplugged the devices but no luck.  Additionally, it will not allow me to use Apple Music.  Seems like the whole system is just totally screwed up.  I have repeatedly tried to update the app but to no avail.  Any help would be very much appreciated.

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6 months ago
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BchokContributor I
asked in Controllers and Music services
new port connecting issues

I purchased the Port to replace the old Connect.  Can not get new Port to connect or even register on app to set up.  Garbage

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6 months ago
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gforg237Contributor I
asked in Controllers and Music services
la nouvelle application

La nouvelle application c'est de la merde. Je m'attendais à plus se SONOS. Difficulté à régler le volume autant sur Google que sur Apple.  La configuration de l'historique ne fonctionne pas très bien. C'est vraiment misérable, si je pouvais revenir à l'ancien version ce serait excellent.  Moderator Note - Translation by Google:The new app is crap. I expected more from SONOS. Difficulty adjusting the volume on both Google and Apple.  Setting up history doesn't work very well. It's really miserable, if I could go back to the old version that would be excellent.

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6 months ago
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NewappreallysucksContributor I
asked in Controllers and Music services
search in the new app

The new search doesn't return any songs from my library. Only subscription services. That is one of the many ways the new app sucks and blows at once. Is anyone at Sonos listening?

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6 months ago
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Young71Contributor I
asked in Controllers and Music services
system will not play amazon music

So frustrating, alexa won't play music. Move 2 still in box. Arc works great through TV. One gen 2 will not play amazon music,  cannot find it in alexa app. Won't stream through amazon music direct, doesn't find it through sonos assigned amazon as music content. Cannot remove sonos one from sonos. When I press play on amazon music through sonos app it plays ish but no sound at all and just skips song after song immediately.. feels like am in this crazy loop that I can't get out off......help please. 

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6 months ago
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