Hi folks, turning to the community as one last throw of the dice to try and resolve this, otherwise I will be selling the 2 x Move speakers. Having read through the various posts around the updated app (absolutely horrible) and various posts surrounding my similar issue, I have been unable to find a solution that works.
when I try to access the speakers through the app (BT full fibre and iPhone 15 pro) I get the attached error message about “system not found on network”. I then search and add my speakers once again. Within 2 minutes, they disappear yet again.
I have to go through this process EVERY time I access the app, I have been unable to simply open the app and play music since the app update.
can anyone offer some advice with this that has maybe found a solution as I do love the speakers but this has now become unusable and will be forced to sell.
thanks all.
Best answer by Andigalls
I managed to speak to Sonos support who requested a system diagnosis be sent. They reviewed and advised that as I have a TP-Link power line adapter connected to my BT Home Hub 2 (which provides internet to garage Apple TV) and an Ethernet switch also connected to router (again to hard wire living room tv/Apple TV box etc) that it is causing the “system not found” issue!!! I am unsure why this would be the case as both are Ethernet connection and not WiFi in the home. The advice was to disconnect these and try the app, if successful this is confirmed issue. What is strange is that these have been connected the whole time I’ve owned the Sonos speakers and has NEVER caused any issues before the app update. I’ll try disconnecting and check the app to confirm this is the issue but if it is, it leaves with with the choice of having a power line set up to access WiFi in garage or using Sonos speakers!!!
im not happy or convinced this is the cause but if it is, then I’ll be choosing the powerline as have my gym set up in garage and need internet access.
Speakers will be advertised on eBay this weekend and will give Sonos one more try with a Five which I can connect via Ethernet, see if this helps.
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Hi Colin and everyone and thank you for sharing this info. I made this change on my talktalk router and for about a day it seemed to have worked, but now back to how it was before so I’m going to keep trying to get through to Sonos customer support and hope they have another fix up their sleeves!
Hi Colin and everyone and thank you for sharing this info. I made this change on my talktalk router and for about a day it seemed to have worked, but now back to how it was before so I’m going to keep trying to get through to Sonos customer support and hope they have another fix up their sleeves!
Same here, worked for a whole 24 hours moving to mode 2. Now back to the same old garbage. No system found.
Thankfully I have interest in my speakers so hopefully, I’ll be done with them and can try another brand. I was planning on trying a Five with Ethernet connection but I’m not even going to go this route now. I’m done with Sonos.
Well, my Sonos saga is now over. I have sold all my speaker today after getting absolutely nowhere trying all suggestions to fix my app issue.
I had planned on trying a Five (with Ethernet port) to see if the hard wired connection made any difference but have decided against sticking with Sonos. Going to research other brands now and try elsewhere, as it’s too much money to spend and risk this same ridiculous situation happening again.
For those sticking with it, good luck and I hope you get a solution soon.
I have the same issue but after restarting the app it usually finds the speakers. This is clearly an issue on the Sonos side. The app fails on bigger homes with wifi range extenders. This shows how this products are dependent on smartphones and wifi networks. Smartphone issue? WiFi issue? No music. I would consider selling it if there’s a better alternative, but I’m not sure there is.
I managed to speak to Sonos support who requested a system diagnosis be sent. They reviewed and advised that as I have a TP-Link power line adapter connected to my BT Home Hub 2 (which provides internet to garage Apple TV) and an Ethernet switch also connected to router (again to hard wire living room tv/Apple TV box etc) that it is causing the “system not found” issue!!! I am unsure why this would be the case as both are Ethernet connection and not WiFi in the home. The advice was to disconnect these and try the app, if successful this is confirmed issue. What is strange is that these have been connected the whole time I’ve owned the Sonos speakers and has NEVER caused any issues before the app update. I’ll try disconnecting and check the app to confirm this is the issue but if it is, it leaves with with the choice of having a power line set up to access WiFi in garage or using Sonos speakers!!!
im not happy or convinced this is the cause but if it is, then I’ll be choosing the powerline as have my gym set up in garage and need internet access.
Speakers will be advertised on eBay this weekend and will give Sonos one more try with a Five which I can connect via Ethernet, see if this helps.
I've just been told by Sonos that it might be my 5g router causing this problem. Seemingly their fine print says 5g is unsupported. I pointed out I've had for 2yrs without issue as problems only occured in the last couple of months.
