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Answered

Overnight weirdness

  • September 1, 2024
  • 5 replies
  • 54 views
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Woke up this morning to my sonos alarm on my wall mounted Ray going off so I get up and grab my phone to shut it off..   It wasn't listed in my system anymore only one of my Roams..

 

Later this morning my connect and my other roam appears in the app but still no ray and nor does my bookshelf

 

I logged into my computer to check emails and decided to look at the sonos app on it and sure enough was my Ray and my bookshelf BUT not my roams or connect.

Here is a Pic of both my android and pc app side by side. 

Note: at this time only my ray is connected by wire. 

 

Best answer by Corry P

Hi @Darkstormyrain 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with rooms going missing from the app - if rebooting your router by switching it off for at least 30 seconds does not help with this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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5 replies

MoPac
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  • MoPac
  • Headliner II
  • 1110 replies
  • September 1, 2024

 Not familiar with the Ray.  I just know that I have read about issues with speakers connected by wire while the WiFi setting for same speaker is still on.

 Does the Ray need to be wired?

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  • Darkstormyrain
  • Author
  • Contributor I
  • 2 replies
  • September 1, 2024

No technically does not need to be. I actually meant my connect was wired. However everything that can be wired will be wired once I drop the cabling in the walls. 

Corry P
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  • Corry P
  • Sonos Staff
  • 9133 replies
  • Answer
  • September 5, 2024

Hi @Darkstormyrain 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with rooms going missing from the app - if rebooting your router by switching it off for at least 30 seconds does not help with this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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  • Darkstormyrain
  • Author
  • Contributor I
  • 2 replies
  • September 5, 2024
Unfortunately it is not as simple as rebooting my router as that would only cause a temporary loss in the uplink to the internet and not disconnecting it from my network.
And if you look at the original picture I posted technically NONE of them disappeared they just got split. I could see half on my phone and the other half on my pc.

 

Corry P
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  • Corry P
  • Sonos Staff
  • 9133 replies
  • September 5, 2024

Hi @Darkstormyrain 

When use one of my tools to look at your system, it is all one system, as expected. Therefore, any “split” seen is a likely result of local conditions on the network.

I did recommend calling in - I was well aware of my limited understanding of your network configuration. However, when I said “reboot your router” I suppose I really meant “reboot your DHCP server and whatever devices may be providing (managed) switching functionality), but this would usually go misunderstood.

Importantly, we need to know what your speakers think about the situation - again, I recommend you get in touch with our technical support team for assistance.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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