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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 55,978 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8193 Topics
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BixAlbanContributor I
asked in Controllers and Music services
New App & Innous

When are you going to fix the new app?It is too slow and lags behind changes made in the interface to the point that I end up giving up using it.Why can I not use it with my own streaming device any longer (Innous)? I don’t have subscription services so basically you have converted an effective system into some expensive and pretty uncontrollable bluetooth speakers.Does your returns policy cover your app ‘enhancements’ making the product no longer fit for purpose?

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5 months ago
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Mark D LContributor I
asked in Controllers and Music services
Trying to connect to Sonos

Hiwe have just had a new router fitted with new passkey etc ….. I am trying to connect Sonos but it is looking for the new link with no luck, is there a way to assign new router etc without having to start from scratch in searching for each one ? Thanks Mark

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5 months ago
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Klaus9560Contributor I
asked in Controllers and Music services
YouSee not working

Yousee is not working

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5 months ago
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Lesley GageContributor II
posted in Controllers and Music services
Can't access Apple Music

I have read the previous posts about losing access to apple music, have uninstalled/installed apple music app and still am stuck in a vicious loop of “YOUR APPLE MUSIC ACCOUNT ACCESS HAS EXPIRED - reauthorize your account to access this service”.  I hit reauthorize and it takes me through a loop and brings me back to the same starting place.  Any ideas?Thank you. 

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5 months ago
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PaulvgbContributor I
asked in Controllers and Music services
Loss of volume on one of the speakers and vice versa

Dear Sonos Sufferers,As all other users only problems since the Useless new app “up”grade. After all the new versions still bad. New problem: Volume in one speaker disappears. Suddenly, not doing anything. It does correct eventually but at least once I had to restart as it didn’t correct.  Otherwise still the same problems. Shows recently played, but when clicking get an “Oops etc message. My NAS drive doesn’t show, but when using the SonoPhone app no problem, it’s all there (this app hooks onto what’s in the Sonos system).  so will seriously look at the Apple system as the wait of any decent curtuous response from Sonos has been totally absent. 

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5 months ago
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Tacatare82Contributor I
asked in Controllers and Music services
Mise à jour de l'application

Ou est la mise à jour qui devait sortir hier le 07 Mai 2024 ?  Moderator edit:Google Translate- Where is the update that was supposed to be released yesterday on May 7, 2024?

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5 months ago
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Postie32ukContributor I
asked in Controllers and Music services
Sonos Alarms still active but no way to stop them 🤔

Since your update we all know you missed the alarm out which was probably the only feature I used on our 7 speakers in the house , problem is there still going off 🤔 which is ok for now but not sure about when we go in holiday I assume looking at the conversation you would be making this a priority , but all the emails I get are about new products ? Which no way when you can’t even sort out a simple update to sort out this problem , looking very much like a new system is needed in our house and won’t be Sonos at this rate 

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5 months ago
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JJ40Contributor I
asked in Controllers and Music services
Spotify playlists not working on new sonos

Hi, some of my Spotify playlists won't play on the new sonos app, it says "something went wrong". I can play some and some I can't. I've tried adding the Spotify account again but no joy. Thanks

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5 months ago
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PeteG101Avid Contributor I
asked in Controllers and Music services
Next App Update

Notwithstanding the broo hah ha about the new app functionality, announcements from Sonos indicate the next update should be in ‘early June’. Do we have a more precise date for that next update yet?

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5 months ago
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beynymLocal Superstar
asked in Controllers and Music services
Where is the Mute button - New Sonos App?

I can't seem to find the Mute button, in either the new app or in the web app. Can anyone guide me in the right direction?

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5 months ago
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jreddawayRenowned Enthusiast I
asked in Controllers and Music services
What's with the Android S2 update of 8 June? it looks scary to me!

I launched the S2 V80.01.06 of 5 June installed on my tablet, went to System Updates->Check for Updates and got the popup saying my system was up to date. Fine. I then went to do a routine update check on the Play Store (guess why I'm refusing to allow any auto updates...) and found the Black App logo had appeared overnight and was sitting there with an update of 169Mb (!) ready to go despite noting that the app had been "updated yesterday".Needless to say, I bailed straight out and am here to ask whether anybody has been brave enough to install this huge update. If you have, what new joy did it give you? Or grief perhaps?I'm sure there are many other Android users who would love some reassurance before taking the plunge. Maybe from Sonos, even?Please let us know.

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5 months ago
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Cosmo19Contributor I
asked in Controllers and Music services
no output since update

No output from my sub after this new update. Anyone facing similar issues and how have they resolved them ?

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5 months ago
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ThurbContributor I
asked in Controllers and Music services
beam appears connected, but app does not find it

Beam connects to wifi , but the ap does not find tge system for use

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5 months ago
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bkkEnthusiast II
asked in Controllers and Music services
sonos app

Hi. I can't get the app to connect to Libby audiobooks or YouTube Music podcasts. It will connect to YT music, but not YT Music podcasts. Anyone else having these issues?

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5 months ago
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BrendaLCAvid Contributor I
asked in Controllers and Music services
Library path settings CHANGED AUTOMATICALLY and cannot be corrected.

Hello, this community has been so helpful in the past and I appreciate it.  I just want to play music but spend more time troubleshooting off and on and kind of over it.  Months ago I copied my iTunes library to Music Center for PC and also updated my library path for Sonos to point to Music Center.  Was never able to completely organize my playlists from Music Center to Sonos correctly and could only do so by single song (dumb!).  That’s problem number one.  While I was able to get the library path to work with Sonos that all changed a couple of weeks ago and Sonos INSISTS on going to another music folder now.  I have tried everything, removing, readding, resetting, moving my music folder to the path it seeks, and nothing works.  What is going on?  Why is this so problematic?  Why is nothing simple with these systems?  Does anyone have a better system suggestion?  TIA for any insight!

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5 months ago
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Nano0916Contributor I
asked in Controllers and Music services
Sonos 80.02.04 - Surround Distance

With the latest update, we now have the ability to adjust surround speaker distance regardless of whether Trueplay is enabled or not. Why is this? Doesn't this defeat the purpose of using Trueplay?

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5 months ago
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ChuckCoAvid Contributor I
posted in Controllers and Music services
Wireless Mode

Regarding “Check if Sonos is in a wireless or wired setup” - I’m looking at my Sonos System Info and do not see the W:x settings described in the article. Why not?

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5 months ago
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RazzmymanContributor I
asked in Controllers and Music services
App

The latest app upgrade is unbelievably poor. Do you look at the latest feedback on the Apple App Store? It confirms what I know that your app has been released with little testing. Why force your users on to an app that is a downgrade. When will you be releasing a decent app to replace this awful mess! Enough to make me want to throw the speakers away. 

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5 months ago
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AKContributor I
posted in Controllers and Music services
playlists not showing on apple music playlists

 

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controlav
5 months ago
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RahenyContributor I
posted in Controllers and Music services
the new sonos version is a load of ****!

I can’t use this update, its a load of ****. I can’t roll back the version and can’t play anything. Does anybody test anything in Sonos? Moderated to comply with forum rules.

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5 months ago
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TwincamanAvid Contributor I
asked in Controllers and Music services
Windows 11 sonos app stopped working

For no apparent reason my Sonos app on my Windows 11 desktop stopped connecting with my system.   System works fine with iPhone app.   Trie all the fixes mentioned including uninstalling and reinstalling.   Nothing helps.

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5 months ago