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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,204 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8429 Topics
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JTG52Contributor I
asked in Controllers and Music services
Apple Music Library will not connect to Sonos. How do I modify Apple Music Library to conform to SMBv2?

Following Sonos’ system “upgrade” my Apple Music Library was no longer accessible by Sonos. Calling Sonos Support meant waiting an hour to talk to someone. One email from Sonos mentioned that old sharing protocols were no longer supported but that SMBv2 was supported. How do I modify/change my Apple Music Library to SMBv2??

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6 months ago
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CHIPSTER1998Contributor I
asked in Controllers and Music services
new app

Will sonos be sorting the app out? Can't play anything totally unusable!!! Might as well not have a system!!!

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6 months ago
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TPNContributor I
asked in Controllers and Music services
Volume buttons in the new version of the SONOS iOS app

Where are the volumes buttons in this new SONOS app version? they were replaced by the mute button.It was very easy to adjust the volume to a specific level now it is very difficult to have it adjusted only with the slider. Can the previous version of the iOS app be  released again? Thx.

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6 months ago
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TvineckeContributor I
asked in Controllers and Music services
Cannot Group Era 300 Line In to other rooms

Within the last week (assuming since updating to 80.02.04) I’m unable to group other Rooms to my Era 300 line-source.  This behavior exists on both 300’s I have.  When trying to physically group, or add from the app, the music from the input speaker drops and the other speaker tries to connect and eventually fails.  The app displays ‘Unable to connect.  try again later’ error.  The music returns to the input speaker when the failure occurs.  I have tried increasing audio delay and this behavior works on both WiFi and Ethernet connected speakers.  I’ve confirmed this is not due to a loss of WAN (which shouldn’t affect this kind of playback, but seems like it will with new architecture) and all speaker connectivity is approximately -50 dBm or connected via Ethernet. This is new—frustrating—behavior with no change in my network settings/configs.  Anybody seeing similar connectivity, or lack thereof?   

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6 months ago
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DizzyfaroContributor I
asked in Controllers and Music services
Recent app update, considering quitting Sonos

Loyal Sonos customer of more than 5 years, I am considering selling all my Sonos products (5+) and switching. System has become incredibly unreliable, different products missing at different times, frequently the whole Sonos network is not available. No customer support available. Chats terminated or just held on a que for long times.  

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6 months ago
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Andrew_77Avid Contributor I
posted in Controllers and Music services
mid-June update - was that it?

Wearily opened my desk-based Sonos on Friday 14th JUne to find an update waiting. Feature 1 - compulsory to approve new set of T&C, which now include a load of new references to Sonos being able to switch what they like with any impact whatsoever on my existing system and I have no redress (sure, but I still have ordinary consumer rights, doh); new Feature 2 - nothing, as far as I can see. Still no search on local library, still unable to add new music to the library without an Error 913, still a load of bugs in the mobile controller (can’t switch between rooms, no current song title showing, random availability of volume control, library appears and reappears etc etc).Example - I tried to add a CD in itunes and then update the library. No new album/composer/artists appear, but the songs are there if you look for them (ny hand, no search of course). Half a dozen tries at this before making a new Itunes playlist from the CD, updating again (ten minutes) and voila, the playlist appea

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6 months ago
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Chrisp04Contributor I
asked in Controllers and Music services
Update download stalling at 75% each time

I have a Sonos beam, about 5 years old and I just changed ISP so I need to update the WiFi details for Alexa to work - however working through this process on the Sonos app it keeps failing for an unknown reason - I try a factory reset (as advised by help files) and am told I need to download an update - however the update keeps stalling.....25% downloads in about 30 seconds but then it slows down to the point where it no longer seems to be downloading - last night I re- started the process about 9pm and then left it overnight and I came down in the morning only to see it still stuck where it was when I went to bed - about 75% - surely something is wrong here? I have 500mb fibre broadband which seems to be working well, and nothing else was streaming or downloading last night - please help as I am stuck and don't know how to get past this?

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6 months ago
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John HendoContributor I
asked in Controllers and Music services
Sonos app cannot show list of my spotify albums

When I select Spotify from “your services” , then scroll to bottom and select “albums” ; it says “something went wrong”.However, if I select spotify  “play lists” or “songs”, they are displayed, and they do play as normal.My Spotify library is also shown as a “pinned collection” on the home screen and playlists, songs and albums selected here behave in the same manner as above.All other Sonos  and Spotify functions appear to operate as normal. Sonos S2 version 80.02.07 on Samsung Galaxy S24. Android version 14.

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6 months ago
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CrozetboyContributor I
asked in Controllers and Music services
setting up sub

It keeps telling me to sign out and sign back in as the owner. I do that and it just keeps repeating like a loop.

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Airgetlam
6 months ago
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SladestAvid Contributor I
asked in Controllers and Music services
NEW SONOS APP (CRAP)

Why Sonos remains silent in the face of this crisis ???  Sonos should hire a public relations firm to help manage this crisis and this monumental mistake made by Sonos with this new retrograde application. SONOS SHOULD GIVE ITS CUSTOMERS THE OPTION TO RETURN TO THE PREVIOUS APPLICATION RATHER THAN TAKE THEM HOSTAGE.

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6 months ago
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KeiferContributor I
posted in Controllers and Music services
The good old days

Remember when Sonos was such a great app?We could access our own music files on external hard drives.We could access our saves playlists and albums.We could add to the queue, almost unlimitedly.We could select recently played without “Something went wrong...”What else?Ah...them were the days!

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jgatie
6 months ago
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DocHalseyContributor I
posted in Controllers and Music services
Updated to new app. It is a disaster.

Well I accidentally updated after putting it off.  About half of my soundbars and speakers are no longer showing up, inexplicably. The app is comically buggy and slow. Music randomly plays - or not. Massive volume lag. It throw random errors in app e.g. Sonos Favorite not available or missing stereo pair.  I have great, normal WiFi in a small home. Never had any issues with Sonos and my relatively simple setup. And now I can’t listen to music or watch movies. Without probably spending a day factory resetting everything from scratch. Ruining a get together that was supposed to happen.  All because I updated an app. I didn’t think it would be as bad as everyone says - yet here we are. Maybe an apology, Sonos?

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6 months ago
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MeadowhawkContributor I
asked in Controllers and Music services
Is Amazon Music Unstreamable on Older Sonos Devices?

I can no longer play audio from Amazon Music Unlimited on my system: the songs start fine, but then cut out after a few seconds. I get an error about my network bandwidth being insufficient to maintain the playback buffer--which is utter nonsense: I can stream 4K movies. Also, I can play Amazon Music on my laptop via wifi just fine.I suspect the issue is that Amazon Music now has UHD/hi-res music and my Sonos system is old (3 Play:5, 4 Play:1, Playbar and Sub (Gen 1)). None of my components are listed in the blog article bragging about support for high-res audio.Does this mean that I now own an entire house full of audio equipment that won’t stream from my subscription music source? Or is there a way to listen to Amazon Music in lower quality on Sonos? (I tried removing Amazon Music from my Sonos App (version 1) and re-adding it, to no avail.)Alternatively, if I dump my Play:5 speakers, upgrade to Sonos App 2, and purchase a couple of Sonos components that are listed in the blog articl

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6 months ago
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El viccContributor I
asked in Controllers and Music services
app not not letting me login

I keep trying to sign in to the app and it’s not letting me

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6 months ago
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Keir1221Contributor I
asked in Controllers and Music services
Adding Services to Sonos App

Continually getting an error from the Sonos app that SiriusXM was not added.  Adding the service, then being directed to Sirius to login. That all works and Sirius says it's good to go.  Going back into sonos there is an error everytime stating it was not added, something went wrong, and to try again.  This is all as of today.  I am using the latest SiriusXM app as well as the new Sonos app.Any suggestions?

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6 months ago
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ToenopsContributor I
asked in Controllers and Music services
streaming spotify over wifi and microphone issue

I'm unable to connect Spotify over WiFi while I'm playing music on my phone anymore, the microphone won't turn on for voice controls, and I noticed that the Sonos app will not load up my Spotify service, even though it says it's connected. Any thoughts on troubleshooting?

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6 months ago
Berryfields1967
Berryfields1967Contributor I
posted in Controllers and Music services
913 Error Code

Hi, I’m new to the forum and not tech savvy. Just wanted to voice my complete disbelief at the 913 error code. How anyone can release something so poor without ‘road testing’ it, simply beggars belief Staggeringly poor service and a lack of apology/information is NOT helping your position Sonos.Berryfields1967CambridgeEngland

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6 months ago
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MwhitContributor I
asked in Controllers and Music services
turning off all rooms

With the new update I can not figure out how to turn off music in all rooms

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6 months ago
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David Wilkinson CanadaAvid Contributor I
asked in Controllers and Music services
What happened to WM:0 etc information in About My System in the new App

Why does the About My System section of the new App no longer display the WM:0 or WM:1 information?

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6 months ago
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esistvollersterneContributor I
asked in Controllers and Music services
Line In Einstellungen in App nicht verfügbar

Hi,weiß jemand, wo die Einstellungen für den Line In in der neuen App zu suchen sind. Ich betreibe einen Plattenspieler via Line In einer Amp. Man konnte dort den Namen der Quelle, Autoplay und Stärke des Signals etc. einstellen.  Der Wecker ist ja wieder aufgetaucht. Die Line In Einstellungen sind nicht mehr zu finden.  Ich kann den Line In anwählen und ich kann über Line In abspielen.  Grüße! Moderator edit:Google Translate- Hi,does anyone know where to find the settings for the Line In in the new app?I operate a record player via Line In of an amp. You can set the name of the source, autoplay and strength of the signal, etc.The alarm clock has reappeared. The Line In settings can no longer be found.I can select the Line In and I can play via Line In.Greetings!

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6 months ago
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malbersContributor I
asked in Controllers and Music services
Tidal Station - No Play Button

The new app somehow seems to have lost the ability to play a station on Tidal. Where is the play button ?   only way I can play music is via tidal app. Which I don’t want to do all the time.   

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6 months ago
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tempuspeteContributor I
posted in Controllers and Music services
Endless loop to error 1000

I tried to add a SL100 to my system but somewhere along the way it went wrong now every time I try to use the App it says I need to run and update.  I click update and it either says“your system is up to date” and then goes back to the need to update screen or tells me the 100 needs to update after which it goes to an error 1000 The app is completely non functional - no reboots or anything are working - anyone got any ideas? 

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6 months ago
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HeathsideboyAvid Contributor I
asked in Controllers and Music services
Sonos Library Disappeared After an Update

Hi,A couple of weeks ago now I decided to check the software updates within Sonos, and there was an update available. I then updated the software. Ever since then, my music library on my laptop and desktop Sonos apps has disappeared. I've tried going into Manage > Music Library Settings and tried to add my library from my PC back into Sonos again. However, when choosing my music folder, I then get an error that says, Sonos was unable to add the music folder. Reason: Unable to add the shared folder "//DESKTOP-folder name/Music" to your Music Library (913).I thought at first that it must just be a Sonos blip that will be corrected at some point with a further update. That was 2 weeks ago now. I'm sure some of you in here have experienced this. Can someone tell me how I get my music folder back into my Sonos app? Thanks.HB

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6 months ago
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AldoRossContributor I
asked in Controllers and Music services
sonos multi room not connecting

Cannot connect multi room or stream music to multi rooms.  Since I have updated to the new app, I have lost the ability to stram music to multiple rooms.  I can see all my devices, but once I select an additional speaker the app repons wit unable to connect, try again later.  All speakers is on the same network and part of the same system. Any help? 

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6 months ago
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klewis00Trending Lyricist I
posted in Controllers and Music services
Multi-room is completely unstable since the 80.02.04 update

Been holding hope for the new app as I did not routinely use the missing features, and despite glitches with the volume control, it was working ok for me.As of the latest release - multi-room is completely unstable.   For context - my system has been extremely reliable for many years, and I have not made any changes to wifi or potentially conflicting devices on my network.Now I often find a zone to be unreachable, or “phantom” playing such that the app thinks it’s working, but no sound is coming out.If I “play everywhere” (6 zones with 10 devices) things are very slow to start, but eventually playing sync is ok.   However in a few minutes, rotating drop outs start - constant random drops for a few seconds on various zones - eventually just playing on a few zones, leaving other zones “phantom” playing…. the app thinks the zones are working, but no sound from some of them.Completely unbelievable.   I’ve been a huge advocate for Sonos and the “magic” “seamless” multi-room experience.   Wh

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6 months ago
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