Controllers and Music services

Hi All, Has there been any indication of when album art on Android will be restored for local library files?  Apologies if this has been addressed elsewhere - complaints about the new app are so numerous it has become difficult to find reliable, up to date information.  Thanks. 

I was using the BBC Sounds from within the Sonos app S2 to play live BBC radio on my Beam but the sound has started cutting out on a regular basis which is very irritating. As I have apple devices I have switched to using bbc sounds app on my device and airplay to the Beam. It doesn’t cut out and in my view the sound quality is better.Having spent a considerable amount of time doing checks on my network it appears that it is actually the Sonos App that is the issue. Having also lost my music library on the recent Sonos app upgrade and not had a chance to add it back in - I do wonder what the point of the Sonos App is? Beyond doing initial configuration I can do everything I need without it to a more stable and better quality. Very disappointing from Sonos.

Why will my music not play continuously When a track ends I have to pick another song no shuffle feature either Apple Music 

Hi are the bi weekly app updates down loaded automatically or do you have to search and perform these yourself?Rob

Depuis la mise à jour je n'ai plus accès à ma bibliothèque musicale (NAS) et le paramétrage de celle ci n'est plus disponible sur l'application.Le support  n'est pas joignable et l'assistance indique une procédure qui n'est plus effective  !Comment faire ? Cette mise à jour à supprimé tout l'intérêt d'utiliser des appareils Sonos ! Moderator Edit: Google Translate- Since the update I no longer have access to my music library (NAS) and its settings are no longer available on the application.Support cannot be reached and assistance indicates a procedure that is no longer effective!How to do ? This update removed all the point of using Sonos devices!

 this suggestion doesn’t work in the new app because the nesting of the menu tree doesn’t match what is described. Is doing something like this still possible?

I nearly always have to turn WiFi on my phone off and then on again for Sonos app sys 2 on Android to recognize my Sonos system. You ight know about this defect but I thought it worth a message to ensure someone is aware of it. Tha app on PCs don't have this problem.

Getting Error Message 913 when trying to add music folder from external drive.

I am trying to follow the steps to restore my music library. I don’t understand Step 5 . . . “if the new local account is not listed” . . . What is the New Local Account?

My music library is not bringing over or indexing any of the music from the mapped folder.  It had been working fine for awhile using the NAS workaround that has been documented.  The folder can still add fine but nothing indexes.  The entire music library folder is empty even after trying to manual update it.desktop version 16.3 build 80155014Any ideas? anyone? Moderator edit: combined posts

Like many, I am a victim of Sonos stupid ‘upgrade’ resulting in Error 913.I am on S2 and cannot access music, so I am looking to buy an NAS. I understand that it must have SMBv2 or 3 (I’m afraid I have no idea what this means!). I have Sonos Roam and Play 5 and my music file says it is 107GB (yes I probably do need to do some clearing out of stuff I never listen to!).I would welcome any help and suggestions for how to proceed and what exactly to look for. Thank you, Sonos friends, in advance.

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

After the app update I just cannot use my sonos system. I did reset the app and added my speakers to the system but the app was not responding. I deleted the app and installed it again, but still the same issue. I spent literally hours with sonos support but they provided me with no solution. The situation is so disappointing. Does anyone know any workaround ?

I can’t work out why but support said there must be a little maintenance going on - but that was days ago. Why is Apple Music now on the web interface? Or the local library?

I currently am using Sonos 79.01-53290. Like many people, either this or the disastrous Sonos App for iOS and Android or both, I suffered the infamous Error 913 file sharing problem. Fortunately for me, but not for everyone, there was a solution posted on Sonos Community that was a workaround. It took a good month to fix that. And the solution DID NOT come from Sonos help desk but from Sonos Community.I have since stuck to no more updates hoping error free/stable software would eventually come.While I have a choice NOT to update to the latest software, my S2 controller (79.01-53290) now will not allow me to update my NAS music library unless I download the latest version of S2 --- Sonos euphemously says “you will have limited functionality unless you update”. Now thta’s limited functionality alright.I went to the Sonos download page and downloaded without executing the latest version and I can see it says Version 80.1-55014. Questions: Does this wo

I’m persevering with the new web app controller but this has now appeared on the home screen:  A whole list of BBC Sounds shows, labelled as “Pinned collection” with the error message underneath each one:  “No longer available.  Go to the Sonos app on your mobile device to remove”. I have no idea how to get rid of these. They do not appear under any favourites list on my mobile app.  They do not appear as saved shows in the BBC Sounds Service when accessed via either the desktop controller or the mobile app.  (They are shows that I have listened to via BBC Sounds in the past but they aren’t on any “pinned collection” that I can find). Does anyone have any idea how to get rid of these? Many thanks. Moderator edit: changed “Windows” to “web app” as

While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

Hi @Corry P, could you report this, please? 

I've tried uninstall/reinstall, restart both apps, remove and reconnect..refresh Playlist, pretty much everything I can think of and Sonos will only see about half of my Amazon Playlist. I do have the Amazon unlimited. The ability to play my full Amazon Playlist on my Sonos system on shuffle is about 95% of the reason I have this system and I would really like to figure out how to get it back to working properly like it always did up until recently. Does anybody know what this issue between Sonos and Amazon Music is? Thanks!

I don't change this setting often, so I believe today it was the first time I played with it since the new app was released, and it seems to be doing nothing now. In the past, there was a big difference between Ambient / Full when listening to non-Atmos Music tracks, a.k.a. non-Spatial Music tracks, on my Beam 2 + Symfonisk surrounds.Anyone else?

Hi Sonos Team,Since the recent app update, I’ve encountered several critical issues:1. *All my products (Playbar, Sub, Sonos 1 x2) have disappeared from the app.*2. *I performed a factory reset on each device to reconnect them, but they are not reconnecting.*3. *The Playbar shows an error indicating it's connected but doesn't appear in the app.* I’ve attached a screenshot of this error and followed the suggested steps without success.4. *The Sonos 1 speakers get the same error message as the Playbar.*5. *The Playbar does show up on my WiFi network.*Everything was working perfectly before the update without any issues. Please advise on how to resolve these problems as soon as possible.  

I changed my Amazon password.  Now I can’t use the Alexa voice assistant thru Sonos. I went to the app - and when I try to add a voice assistant, I am told that Alexa is “Already added”OK but it’s not working. So then I go to the “Voice Assistants” option under Settings > Manage -- and I see no Voice Assistants listed.  So there I tap the “Add a voice assistant” option and I am taken to a list which tells me Alexa is “Already added.” Sonos - please fix this bug.  Or can someone tell me how to work around this failure?

I have a house literally full of Sonos…please please explain why your App is sooo poor?  Cant search Amazon Music or Spotify Cant change volume Can’t change roomscan do all of above on Alexa…however funnily enough sound quality isn’t quite the same …Please please sort it out!

I set up 3 alarms for my Move.  Finally got one fired up, set the duration for 2 hours - 2 hours and 10 minutes later - it is still playing!!  What gives???  This is on my S2 system.  I  have an alarm set on my Play5 on an S1 system for later, will have to watch that one now