Skip to main content

After updating the SONOS app to the latest version, when I try to run "TruePlay," it results in an error and the measurement is interrupted.

My system configuration consists of a Beam (gen2), Sub Mini, and two Era100 speakers for surround sound.

Specifically, when the test starts, the sound is supposed to come from the front, right rear, and left rear in that order. However, the measurement stops midway through the left rear speaker and doesn't progress further.

Is there any solution to this issue?

I’ve not tried a TruePlay ‘session’ in the latest iOS controller, released two days ago, but have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Hmmm…I have the gear below and TruePlay ran successfully.

Sonos:

  • Arc
  • Sub
  • Era 300’s/surround
  • Sonos S2 on Build 80.09.05 and Version 16.3.3

Device

  • Phone 15 ProMax
  • iOS 18.0 

Take @Airgetlam’s advice and contact Sonos Tech Support

I’ve not tried a TruePlay ‘session’ in the latest iOS controller, released two days ago, but have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Support in Japan starts at 9:00 AM on Mondays, so I'll contact support stuff at the beginning of the week.
Thank you!

Reply


Terms & ConditionsCookie settings