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Prodigy III
Jul 17, 2024 7:06 PM UTC

Workaround(ish): Android App Crashing with Firmware v16.3

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.

The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.

So if you are encountering this bug and your Android app is stuck crashing ...

  • Using a functioning controller* clear the queuesⵜ on all Sonos devices
  • Start Android app, everything works!
  • Play streaming source, everything works!
  • Play local library music, BOOM CRASH BOOM

… hence “weak workaround” as local library music in your queue will continue to crash the app.

* Desktop app and Web app work particularly well
ⵜ or replace the queues with streaming music

Side note: this bug is not limited to Samsung devices, tho’ it may not impact all Android devices. Samsung devices happen to display the Android OS error message shown below, while other Android devices opt to log the error without a pop-up.

 

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    Pinned Reply By MiniMe

    Pro-Tip: briefly unpower the speaker(s) that have the track from the LAN library in their playlist. When a speaker reboots it forgets its playlist. Like this you can also recover from the Android app crashing if you don't have another working controller.

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    99 replies

    press250
    press250Author
    Prodigy III
    Jul 17, 2024 7:08 PM UTC

    Hey @Bumper, post above may help you out of the latest snafu.

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    wolcluck
    Lyricist I
    Jul 17, 2024 8:06 PM UTC

    Yes, I’m seeing a similar crash with a non-Samsung Android.  Sometimes I can _start_ a library album before the problem begins.

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    furacaopr
    Prodigy III
    Jul 17, 2024 8:27 PM UTC

    What do you mean by version 16.3? Mine updated today and is 80.1-55014.

     

     

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    press250
    press250Author
    Prodigy III
    Jul 17, 2024 9:04 PM UTC

    What do you mean by version 16.3? Mine updated today and is 80.1-55014.

    Hi @furacaopr, on the desktop app it reports “Version: 16.3 (build 80155014)” so we are both talking about the same firmware.

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      furacaopr
      Prodigy III
      Jul 17, 2024 9:08 PM UTC

      What do you mean by version 16.3? Mine updated today and is 80.1-55014.

      Hi @furacaopr, on the desktop app it reports “Version: 16.3 (build 80155014)” so we are both talking about the same firmware.

      So, another mess Sonos has introduced, different version numbering schemes for the same firmware 😂🤣😅

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      Heather666
      Trending Lyricist I
      Jul 17, 2024 10:18 PM UTC

      Wait, so the ‘workaround’ is ‘use your desktop computer’ or only stream music.

      That’s awesome. Thanks for your help. Would you like to buy a playbar, two play 3’s, a play 5, and two play 1’s?

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        controlav
        controlav
        Lead Maestro
        Jul 17, 2024 11:54 PM UTC

        What do you mean by version 16.3? Mine updated today and is 80.1-55014.

        Hi @furacaopr, on the desktop app it reports “Version: 16.3 (build 80155014)” so we are both talking about the same firmware.

        So, another mess Sonos has introduced, different version numbering schemes for the same firmware 😂🤣😅

        That is not new: Sonos have always had two version number schemes. the oldest I can find is 13.7-29120 which was also known as 3.2, which was released in 2011.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          press250
          press250Author
          Prodigy III
          Jul 18, 2024 12:24 AM UTC

          That is not new: Sonos have always had two version number schemes. the oldest I can find is 13.7-29120 which was also known as 3.2, which was released in 2011.

          Yea @controlav, when my Android tablet crashes at the merest hint of a local library file (a queue of local music is enough, it doesn’t have to be playing) I really don’t care about numbering schemes. 

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            cobblex
            Contributor II
            Jul 18, 2024 9:44 AM UTC

            Same issue. App repeatedly crashes on 16.3 android if you have anything from your local library added to queue. 

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              B33Jay
              Enthusiast II
              Jul 18, 2024 11:20 AM UTC

              Confirm on android 12 (Hauwei 2019) app now just closes immediately after loading and playing from local library.

              Another tack... latest 16.3 app on Windows & Macbook is fine and allows you to everything as before (16.2 withdrew the update library function yesterday).

              Back to the future! 

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