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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 57,213 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8430 Topics
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JnjdunnContributor I
asked in Controllers and Music services
Stopping play back.

With Play 1 system, how do I stop it playing?  Before the last upgrade I could stop a session. Now there isn’t a way to stop play back. 

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jgatie
6 months ago
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Beachy15Contributor I
asked in Controllers and Music services
New app system control can change output speakers

My app defaults to the first set of speakers listed and will not let me change which speakers I want to use unless I also choose the “default” ones. I am so frustrated since we spent thousands to install the whole Sonos music system in our house and I loved it before the new update. Now I can’t even play music anywhere unless I use the outside speakers (which for some reason is where the app defaults to) which is unfortunate because I’m sure my neighbors wouldn’t appreciate listening to my music while I get ready in the morning! Please help! Can you just bring back the old app or help me to get it back on my devices?

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6 months ago
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twcostiganContributor I
asked in Controllers and Music services
my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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HulkSounds
6 months ago
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JkholleyTrending Lyricist I
asked in Controllers and Music services
NEW Roam SL won't connect

I received a new Roam SL as a gift and have been trying all weekend to connect it to my existing Sonos system. I had to download the newest version of the app which created other connectivity problems with one of my 5 systems, but eventually got all but one speaker working.  THEN I worked on adding the Roam and no luck. It fails on the very last step. I’ve tried the options it gives me an nothing. Tried calling support and there is an 80- minute wait with NO callback, are you kidding me? Any help would be appreciated before I return this.

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M
6 months ago
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pwalsh2Avid Contributor I
asked in Controllers and Music services
new ios app can’t tolerate any longer

iPhone app SUCKS WIND ABSOLUTELY THE WORST LOST ANY USAGE. VERY HARD TO NAVIGATE LOSS ALL WORTH SINCE S1 S2LOOKING FOR WAY OUT!!

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P
6 months ago
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George RamirezContributor I
asked in Controllers and Music services
After this terrible new app update, my setup has gone to hell!

I had to reset my router, speakers and start all over. Now after i select my speakers ive added to the setup, after i click "APPLY" my sound is gone. Can anyone explain why? I regret having update the app, this is a nightmare and making me never to buy Sonos products ever again. 

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G
6 months ago
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Paul HaContributor I
asked in Controllers and Music services
new app playlist edit

You’ve had a lot of backlash about the recent app, the upgrade is encouraging but still can’t edit playlists as before. Please reinstate this feature. 

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6 months ago
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Andreas P3Contributor I
asked in Controllers and Music services
Edit in playlist

Wish it would come back as before, that it is possible to delete songs in the queue that are being played and that it is possible to move songs in the queue. Will it come back?

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P
6 months ago
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darren.fitchieContributor I
asked in Controllers and Music services
Crossfade

Hi. I'm aware that there are already discussion threads around this, but they haven't helped (that could be my ignorance). I have a Sonos Five linked to my Spotify account. How do I use the crossfade feature? I find the whole interface between the two systems confusing at the best of times, so may be doing something wrong. For clarity...I start a playlist within Spotify, then cast to my Sonos speaker from Spotify. Sonos app allows me to press the 'Crossfade' toggle to 'on', but as soon as I go back to the main menus it defaults to 'off' again. Additionally...Spotify won't allow a user to use the crossfade option when casting songs to a speaker system.  I have been on Live Chat and Sonos rebooted the system...to no avail. Hope I've explained myself. Thanks

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D
6 months ago
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pgoodwnContributor I
posted in Controllers and Music services
new sonos player is not showing all my spotify stations and is limiting.

new sonos i snot working well with my spotify. it will not show all my stations . 

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6 months ago
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Bernard101Contributor I
posted in Controllers and Music services
Sonos app can't find my system and now have two systems

We have 3 x Play 3; a surround sound system using a Sonos Soundbar, 2 x Play 1 and a sub; and until recently, 2 x Play 5 (Gen 1), all on the Sonos S1 controller. All are connected by ethernet on a BT mesh system, apart from one Play 3 which is connected wirelessly. One of the Play 5s has stopped working and after deliberation, we have just bought 2 x Era 300. We removed the Play 5s from the S1 app and before we added the new Era 300s, we upgraded to the ‘new’ Sonos app. The new app couldn’t find our existing system at all. We added the Era 300s wirelessly, the new Sonos app could find them, but not our existing system - all speakers are on the same mesh system now. We, probably foolishly, added the Eras to a new system, but now the Sonos app can’t find our existing products to add them. I understand we’d need to do a factory reset on them all in order to add them to the new system? But we’re concerned that that might not work even then, and obviously we’d lose all our current settings,

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6 months ago
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PatteContributor I
asked in Controllers and Music services
Problems with the Sonos app

Hi, I have problems with the app and it wants me to update and when ready it goes back to update. It’s looping and it never ends. What to do?

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P
6 months ago
Zander28
Zander28Contributor II
asked in Controllers and Music services
Sonos app

Sonos app says version is 80.01.08 is up to date but the latest update is 80.02.05. Why won’t the app update? App is set to update automatically.

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Jamie A
6 months ago
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CTruaxContributor II
posted in Controllers and Music services
New Sonos App - Recently Played Station Selection (Android App)

I can select a station from  MyTuner and it plays fine. It appears in my Recently Played list as expected.  However, subsequently, when I try to select that same station from the Recently Played list I get a message " An error has occurred" and the station does not play.  I can re-select it from MyTuner and it plays again.

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6 months ago
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User761694Contributor I
asked in Controllers and Music services
Status light toggle in S2 app

I have recently upgraded my system from S1 to S2.   I want to turn the status light off on a newly added Connect:Amp.  However I don’t see the status light toggle in the app - i’m sure it appeared there previously.  Anybody know where the toggle is?  

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6 months ago
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miguelitoTrending Lyricist I
asked in Controllers and Music services
SONOS playback of UPnP server files

It used to be you could see UPnP servers as a possible music source in the SONOS app. I no longer see this option.Am I missing something?Thx.

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M
6 months ago
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PjwakersContributor I
asked in Controllers and Music services
The new updated app fails to play my lists

Sonos app has been rock solid for past few years, this latest app is... How can I put it... Rubbish!!! It automatically updated on my phone, so now I can open it, no issues, go to my playlists, no issues... But that's as far as it goes, always starts from the top track, I can't scroll through & choose the song I want to listen to... Totally understand the logistics & tech of doing an upgrade... But it was wasn't broken, so no need to fix it. I now don't have the option for a widget on my Google phone & app is no more useful, just things in different places. Plus I can't play the tracks I want... Sonos... I now can't use your product... They're sitting there in silence... Tried to chat to support... But miracles are few & far between nowadays... Please sort this out... Getting very vexed...

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6 months ago
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scottypukContributor I
asked in Controllers and Music services
alarms

I have a large number of Sonos devices in my home and until the change in app it was all working ok. Since they brought the alarms function back a strange thing has been happening. The alarms that are set in the evening for my children to have sleep music now work, they did not at first, but the ones that are set as alarms in the morning for multiple rooms do not. I have deleted them and reinstalled them but it does not work. I have used the chat fiction with Sonos and provided the analytics but they could not help and I am now in a 105minute queue for an adviser, please help as I cannot understand what is going on and cannot get any help. 

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6 months ago
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ScarrymonkContributor I
asked in Controllers and Music services
Error 913 Mac OS Montery

Since the terrible update to my iPad and iPhone. I'm trying to put the path to my music library on the Mac desktop as its not now showing. I have a hard drive attached to the USB port on my BT Hub all was working before the updates so after putting in the path //192 etc/usb2/music I get the Sonos was unable to add the shared folder with an error code of 913 ?I can see the bt hub and the music folder on my Mac network folder.I don't understand why it says this as all was working fine a week ago .to try to speak to a Sonos on a call says I would have to wait an hour and a half ! the Mac app is build 16.2 Can anyone hep please ?

151210
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6 months ago
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Steven_20Contributor II
asked in Controllers and Music services
Sonos Alarm - Android App Not Setting

HiA bit of an odd one. It seems I can set repeating alarms for every Monday to Friday but it won't allow to set a repeat alarm for either Saturday or Sunday?Interesting I can set a repeating alarm for a Saturday or a Sunday if I include a normal weekday?Any ideas or suggestions? BTW I wish Sonos would make it easier to access Alarms rather than being hiding it away. 🤬I also notice on the Alarm settings dont appear to be available on internet Sonos version when using my PC🤬  

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6 months ago
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il Drake42Contributor I
asked in Controllers and Music services
Sonos Radio Service

My Sonos Radio recently stopped working (all the other services work fine, on all 8 speakers)The APP says “Your Sonos Radio account access has expired”  when I try and reauthorise it, it fails.  it says “Couldn’t sign in”   even though I am using my valid account Is there some way you recommend that I can have my account re-validated?

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Jamie A
6 months ago
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fdotrAvid Contributor I
asked in Controllers and Music services
RTE 1 and RTE Lyric not available

This problem (for me at least) is specific to radio stations accessed via the Tunein and Sonos Radio services on Sonos. RTE is available on the Tunein app and through a Google device. is this just me?

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6 months ago
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Cabinfever15Contributor I
asked in Controllers and Music services
closing windows within the app.

3 seperate rooms are open and can't close them.

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C
6 months ago
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ttmatt15790Contributor I
asked in Controllers and Music services
New Sonos App

Does anyone know when this terrible new app will be fixed or updated?

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AlexPermit
6 months ago
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Paul AsplundContributor I
posted in Controllers and Music services
Please share your workarounds for the terrible Sonos app!

Been a loyal Sonos user since 2013 and this latest app is wreaking havoc on my listening. The lag in the volume adjustment is really bad. The only part of controlling the audio that seems to work is the mute, which is the only way to prevent potential hearing loss and wincing looks from everyone in the room.Like many Sonos users, listening to music is one of the most important parts of my day and, living in a 120 year old house, accessing it in whatever room I’m in is a luxury that Sonos has afforded me for years. Not any more.So, community, what are your workarounds? I run everything from Tidal using Airplay to connect to Sonos. I tried running everything from Sonos but the interface is too clunky.

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AlexPermit
6 months ago
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