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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,113 Topics
  • 55,534 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8113 Topics
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AahstoneContributor I
asked in Controllers and Music services
unable to connect to sonos

Ok. I was able to use the system using an app on iOS last week. Admittedly after a lot of swearing and trying Ethernet cables, eventually got it working over Wi-Fi.  however as of today I’m unable to connect via app. Just incredible. Really frustrating.  I keep getting the error that the app can’t find a sonos system on the network. It really is connected. I mean come on…..any ideas as to what a fix might be? are the devs deliberately trashing their products? I’d hardly recommend at this point. 

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5 months ago
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mickbkContributor I
asked in Controllers and Music services
BBC Sounds service in the UK

I'm in the UK, but am unable to add the BBC Sounds service to my Era 100. I’ve tried installing/reinstalling, etc. The address in my account is listed the UK. (It was originally listed in the US.)

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5 months ago
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stevepowProminent Collaborator I
posted in Controllers and Music services
Managing SONOS post the "Ace" App Update

I see a lot of posts from people blindsided, like I was, by the new app. I call it the “Ace” app among other things.  I have been living with this downgraded app for several days now and thought it would be good to share mitigations / solutions that will allow for a somewhat normal experience until (if / when) the app is ever fixed.First if you are lucky and didn’t update your controller app, don’t. And block updates.  Although you may need to update at least one device with the “Ace” app for some features - see below.Controller Solutions:The good news is the Desktop Controller for PC and likely Mac still work pretty much as they always have. For now. Small blessings. Android users can roll back to a working version of the S2 app - search the forum for instructions. iOS users who dodged the update can use the non-updated S2 app. I have this on a non-updated iPad as well as my wife’s phone.  Some setup features have been turned off apparently by the speaker firmware but the “player” fea

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5 months ago
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Soulboy61Contributor I
asked in Controllers and Music services
New Sonos app

Since the new Sonos app has updated, aside from the fact it’s really poor to respond & play music from my various devices, more importantly it can no longer find my networked music server ????all my music 30k plus tunes are stored on a WD “ my cloud “ music server, it’s connected with an ethernet cable to my router & is visible on my network from my laptop. However I cannot find it from my mobile app or on my pc app ……HELP 

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5 months ago
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TeeceeeeeeeContributor I
asked in Controllers and Music services
any tips for adding a device to wifi using the new app?

Seeing as we have to wait u til sometime next month to change WiFi settings which I needed to do, I’ve reset my speakers to setup the WiFi. the trouble is, setup fails once it gets to the password part and tells me to use Ethernet which I can’t.  anybody found a workaround or do I have a dead system until Sonos fixes that?

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5 months ago
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ScottK93002Contributor I
asked in Controllers and Music services
Getting rid of Sonos

I just upgraded all of my old Sonos gear and now have 6 brand-new Port units and one brand-new Move 2 unit.  Now that Sonos has delivered an absolutely horrible app that ruins the user/customer experience, I’m getting rid of everything.  It’s all unusable.  Shame on you, Sonos.😡

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5 months ago
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John D.Contributor I
posted in Controllers and Music services
sonos dropping network connection

Since the upgrade to Sonos 2 for Android, and regularly during the course of the day, the app drops the connection to my router and I have to reboot the router to regain the connection and be able to use the app. I have been a Sonos customer for 10 years and have 5 sonos speakers and a base unit in my home. Most are used frequently throughout today. The router I have is a Google mesh system and I did not have this problem prior to the upgrade to Sonos 2 for Android.  Unfortunately, I've been unable to get through to Sonos telephone support to diagnose this problem. Any helpful suggestions would be much appreciated.

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5 months ago
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SsssContributor I
asked in Controllers and Music services
updated to new system and it does not recognise

I updated the app and my system is now not recognizable and my speakers cannot be added… how can this be possible.  Seems like we all are having the same problem and no fixes???

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5 months ago
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devkContributor I
asked in Controllers and Music services
v 80 App Issues

I have a modest Sonos system - 4 x Play-1’s.In April, they were awesome. My office, a paired set on the main floor and a single in the bedroom. Connected to plex, spotify, no problems whatsoever.  Today - I have all 4 lined up beside me on the desk after literally hours of factory resets, wired vs. wireless connected attempts to set them up over and over. Same wireless hub, same router, same everything. The only difference is the new app, and whatever firmware updates were pushed to my speaker set. I’m quite angry: this is my only speakers for playing music in my house.  Wireless, the app connects to them on their private network, then plays the tones for connecting…. then advises me that while they’ve been added, no playback will be possible before they are attached to the network and set up. FFS. Wired, ethernet connections get a little further: goes thru the entire setup, gets me actually into the app. Try to set up Spotify - gets to authorize (and spotify indeed authorizes it) then

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5 months ago
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Kholtorf22Contributor I
asked in Controllers and Music services
Apple music

Apple Music is intermittent. Music cuts in and out only on Apple Music.  Pandora works fine and it never cuts in and out. Been happening last month or so as far as I know

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5 months ago
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HoodooContributor I
asked in Controllers and Music services
Unable to connect to Library after mobile app update.

After updating my Sonos mobile app on a number of Apple products, the connection to my music library has failed. I attempted to reconnect to the music file on my MacMini Sonos “server” a number of times and got an error each time. 

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5 months ago
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malmadContributor I
asked in Controllers and Music services
New Sonos App

Is there anyone out there with any legal knowledge?The new app has taken away my ability to play my music from my music library (error 913). I am also unable to add music to a playlist or edit the queue. so I am left with a glorified radio!As this makes my Sonos speakers no longer fit for purpose, can I claim compensation or a refund?Mal

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5 months ago
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Woodpecker110Contributor I
asked in Controllers and Music services
Alarm clock broken with IOS Version 80.00.02

Since Update on IOS on 80.00.02 the alarm clocks are totally broken. cant select, deselect, add or remove alarm clocks. please fix this asap

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5 months ago
controlav
controlavMaestro
asked in Controllers and Music services
Apple Music Lossless: example track please?

Is there an easy way of finding AM lossless tracks in the Sonos app?I want to play one, but for the life if me I can’t find one. Any examples appreciated.

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controlav
5 months ago
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10fraisContributor I
asked in Controllers and Music services
Problem / Setting Time on Sonos SYMFONISK Speaker

Hello, I set an alarm on my speaker, but it goes off two hours later. When looking at the Sonos application on Windows, the time is incorrect. Could you help me?

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5 months ago
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Kimchi750Contributor I
asked in Controllers and Music services
Every App update makes things worse - where do we go from here?

In 2016, SONOS blew my mind and I recommended it to everyone I know. While the speakers get better, the app just continues to get worse. This latest update is one of the worst experiences I’ve had with an app, and as someone that works with digital products, I have a strong spidey sense that the app was rushed to push out functionality for the headphones while not caring much about anything else.I’m not sure I can continue to give them my money. Not only is the latest app rough from a UI/UX aspect, the quiet removal or exclusion of legacy features has my system unstable at best. The removal of support for Boost, is possibly the final straw. Without it, my system is constantly disappearing, my products are hard to decipher (i.e., my arc is working, but also offline?)I can see on this forum that others are feeling the same. What do you plan to do? Are there alternatives? Is there a different way I can engage with the products and company? If I am home, music is playing. It’s frustrating

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5 months ago
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beenyweeniesContributor I
asked in Controllers and Music services
What is the ACTUAL playlist limitation for the Sonos app?

I make frequent use of large playlists in Spotify and Apple Music. Some have several hundred tracks, some have several thousand. Those services have no problem playing/shuffling these playlists within 2 seconds or less when using the native apps. But when trying to play any of them in Sonos, not only is there almost always a considerable delay playing even medium-sized playlists, but larger playlists pretty much never load and instead give an “Unable to add songs to the queue” error, requiring me to resort to Airplay and rendering the Sonos app completely useless.So my question is this - what is the actual limitation Sonos is running up against here? Is there a specific track count limitation, or is it a time limit? I see both answers posted with authority here and elsewhere, and really want to get to the bottom of it.FWIW, I have gigabit internet and my internal network is based around a well positioned Eero 3-unit Pro 6e system which provides a minimum 160mbps in even the most remote

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5 months ago
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AnotherDanContributor I
asked in Controllers and Music services
Amazon Music

Since having to reset the speakers in my system I am no longer able to add Amazon Music as a service to my system.  I’ve been using it for years in Guernsey without issue, no all of a sudden I can’t add it.  Not impressed Sonos & Amazon.  This needs to get fixed.

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5 months ago
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jl7479Contributor I
asked in Controllers and Music services
sonos app

I can’t find “my library” in the new app. Can anyone steer me in the right direction?

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5 months ago
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Hernando AbisambraContributor I
asked in Controllers and Music services
problems with new app

When I am playing music they skip , jump the reproduction , loss my speakers etc 

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5 months ago
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D B CooperEnthusiast I
posted in Controllers and Music services
A completely non functioning application

I listen to the Sonos system typically listening to my own music. - music that I own. That’s completely gone now and even though I’ve tried every suggestion here to fix it, nothing works. Thanks Sonos!The application (IOS) reverts to the first room listed in my (now worthless) system and even after de-selecting that room and selecting another room - IT GOES BACK to the previous selection. I just want to listen to a streaming service since my music is NO LONGER AVAILABLE, and I can’t even do that.I hope Sonos goes out of business after screwing your customer base as you have. ALL of your employees, in particular the CEO deserves to be out on the street looking for a new job.

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5 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
Where is my music library in the new app?

Sometimes I run the app and I find my library under the sonos favorites. Sometimes it just isn’t there. Is there a place I can go to always find it?

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5 months ago
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KrungeContributor I
posted in Controllers and Music services
Sonos favorites ghosted

Today when I opened “Sonos Favorites” out of 20 all but 2 appear as a ghost like square, but with the correct station title below each one. Clicking on the ghosts results in the spinner, but not music. Works OK on the PC app. (Please Sonos, do not “update” the windows program!)

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5 months ago
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combatexecContributor I
asked in Controllers and Music services
No accessibility to personal music folders? What was Sonos thinking?

 Apparently Sonos has forgotten that they have a great number of audiophiles (like you, myself and others) that have a vast collection of  personal tracks that was on a variety of media types. Sonos seemed to be the centralizing solution that I needed to convert thousands of albums, tapes, CD’s and such under one roof. To me accessing these legacy tracks made Sonos the premiere hub source. Good thing I backed up those converted files on a network-attached storage drive, not to mention saving my legacy playback devices. I personally apologize to the hundreds of friends that I persuaded to try Sonos.BTW, if it weren’t for the “dinosaurs and such” in the music and electronics field (like me, we wouldn’t have streaming audio. Sonos, fix this!

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5 months ago
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Mat_isaContributor I
asked in Controllers and Music services
Problems with the latest version of Sonos controller for IOS

The latest version of the Sonos controller (S2) is really disapointing. Lot’s of feautures are nowhere to be found:Alarm setup Possibility to link to home library Add to reading list (play after...) When playing the top titles of an artist (through Deezer service) it only plays one track at a time instead of playing the whole list one track after the otherAnyone knows if this problems will be resolved soon? Thank you!

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5 months ago
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