I’ll begin by saying that nothing in my home network environment has changed. All Sonos products (roam, One, Arc) were working fine until today. Now my Roam - which I’m currently playing music off via Apple Airplay - is showing as powered off in the Sonos app. I mean, that’s clearly not the case.
Now the app has thrown me into a ‘sign in as owner’ loop. I sign back in and it asks me to do it again when I click on ‘my system’.
I’ve uninstalled/installed the app. No change.
Any ideas?
Best answer by Corry P
Hi
I’m glad to hear (through private messages) that things are sorted for you now that you have signed into your system with the correct credentials. We’re going to add some info to the app to make this kind of mistake less likely for others in the future.
I suggest you contact Sonos Support as they will have other tools available to diagnose this issue, as well as checking your account.
+19Hi
Welcome to the Sonos Community!
I’m sorry to hear of this issue you are having. We understood this issue to have been resolved a few weeks ago, but I have seen others report it since then.
Could you please submit a support diagnostic and let me know here when you have done so? Please don’t share the given number, however. Thanks.
+19Hi
Thanks for that, but you seem to be using a different email address here on the community than which is associated with your Sonos system.
Could you please try that again, but this time send me a Direct Message with the number given at the end of the process? You can sent me a message by clicking on my picture then Send Message. Thanks.
+19Hi
I’m glad to hear (through private messages) that things are sorted for you now that you have signed into your system with the correct credentials. We’re going to add some info to the app to make this kind of mistake less likely for others in the future.
I have two systems, on two different WiFi’s. Technically 3: an old one and a new one with the two different apps in one house. And a new system in a different house. I am there now, able to use the system but it keeps asking me so sign in as the owner - and then “something went wrong”. But when I look at the account in the app, all is fine, I am signed in. Just changed the password, worked fine.
i am trying to see if the hardware needs a firmware update, etc
+19Hi
So please, what is the solution???
For
As you say you have 3 systems, I suspect something similar going on with you, as I only see one system that is registered to the email address you are using here on the Community.
Please note that you can sign in to an account in the app that does not have the system registered to it, so although you may be logged in, you are not logged in with the correct account (in 2 cases, anyway).
I recommend that you transfer system ownership of all 3 systems to the email address that you want to use with them all. To do so, please open the Sonos app and go to Settings icon » Manage » Transfer System Ownership (you can transfer to the same address, so this will mean you don’t need to worry about identifying which 2 systems to address). Make very sure of making no typos when you enter the new email.
I hope this helps.
I am an idiot. I registered the system in the other house with a different mail address. Many thanks for your help!!!!!
+19Hi
No problem - you are very welcome!
And, it is an easy mistake to make!
Having the same issue i have re-set my system after changing router and internet provider i have the beam connected via ethernet i try to sign in to the system to set my system up have transferred ownership to a new email address and i am stuck in an endless loop it keeps asking me to sign in on the android app the app updated this morning but the problem still persists has anyone solved this ? Many thanks
Having the same issue i have re-set my system after changing router and internet provider i have the beam connected via ethernet i try to sign in to the system to set my system up have transferred ownership to a new email address and i am stuck in an endless loop it keeps asking me to sign in on the android app the app updated this morning but the problem still persists has anyone solved this ? Many thanks
I’d suggest logging a support request. The Sonos team were amazing at getting to the root of my issue.
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