Components and Architectural

Play 5 Line In from TV - Works Fine but Other wifi Play 5's in paired group drop on pause.I just have to add to Paired Play5’s to group of the Line In then it works fine again.Very frustrating. They’re on channel 6.They never drop when on music from TuneIn etc, just TV and only when silent.Do I have to purchase a soundbar to sort this issue or will an optical connection to TV sort this issue out?

I rearranged my room and now my system has moved around. Turns out my new iPad is not supported after over a year now and seems their list says will never be supported, so I cant re-tune the system. But why can I not enable or disable the current Trueplay tuning? I know this was a feature in the past so android users could at least toggle it. Does anyone know if there is a way to disable it? The software side of Sonos keep falling down hill every year it seems. Promised features never come along, and device support gets worse. Just sell us a $10 mic to do the tuning ourselves or use the Roam to handle it. 

When I use my turntable, I only get sound from the left speaker in Stereo Mode but I get sound from both speakers in Dual Mono mode. How do I fix this so I get sound from both speakers in Stereo Mode? Thanks!

2022-03-01: ASUS Router Firmware v. 3.0.0.4.45660 I was having issues connecting to SONOS update service and music services eg Spotify, RadioPlayer.  This was the resolution, provided by ASUS Support:Can you please try to change the following setting: Go to Router GUI Wireless > professionalAirtime Fairness > Disable Then go to Wireless > Smart connect > Disable Reboot the device and any SONOS system and try again    Kind Regards,ASUS UK Support teamEmail: https://www.asus.com/uk/support/ 

Hello everyone,It's quite a while (3 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music.I've sent the diagnostic within few minutes from the last episode, half an hour ago:While stopped: 355598335Right after back to life: 287696964 The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s). I would really like to have a contact from Sonos support through this forum since there's no way I can get in touch during the working hours. Thank

Hi,How to get rid of the red ones? Especially Sonos Badkamer is dropping music quite a lot. Though only from a thin wall separated from my Unifi Access Point.Thanks 

Hei,I have 2x Sonos 5 (gen 3) + 1x Sonos beam(gen 1) and one AT- LP120xbt  usb as turnplate.I can Connect the turnplate with one Sonos 5 and after choose Line in on all 3 sonos to play together.But if i choose to Connect them  on Stereo mode i dont have anymore the option of the Line in.that’s make me crazy to switch the stereo mode on/off and configurate the trueplay everytime, depends of what I want use them.Can someone help me please

Hi. I’ve got about 10 Sonos dotted around the house and I’m running a SonosNet Channel. (My sounder is wired up on ethernet.)I’ve got a pair in one of the bedrooms, but the same speaker keeps dropping out every night. I unplug/replug and it works fine. But then almost like clockwork it drops again. The speaker is high up on the wall and there are no other electronics nearby. I’ve tried every channel but I get the same result regardless. My diagnostic report is 1434150944.Thanks in advance for any support. 

I’m looking to get a new TV in a few months. If the TV has an eArc port, can I assume that it will pass the multichannel LPCM that Apple outputs, or do some TVs with a HW eARC port have issues with passthrough from the Apple TV?

I live in an area where internet options are minimal.  I just started my new Starlink internet connection, which at the moment does not have a wired option.I was able to get my Playbar over to the new Wifi…. And then setup my other speakers from scratch using the power on with buttons pushed.  Got everything up, connected and working.  Then had to adjust my new Wifi router which meant powering it down.  I still had my prior Wifi running.  When I brought up the new Wifi again…. None of my Sonos products now show up when I’m using either Wifi network.im about to start over again…. But if anyone has a suggestion I’d love to hear it.

I am not getting any sound from my speakers through Sonos when watching Verizon cable. How do I get sound? 

I have an issue that the volume keeps changing when it moves to the next track. This is particularly annoying when tracs are connected, such as with a live album, where there is a noticeable change in volume when one track ends and the next one starts. I don’t know why this is happening, and can’t see any obvious way to fix it. I am running a Play Bar with 2 surrounds and a Sub, and the music is my media library on my PC. Help would be appreciated. Thanks.

Our Sonos system lowers its volume level contantly - not great in a 3 floor venue.We also have gaps in our music as an error comes up contantly saying the song cannot be played as the connection to Spotify has been lost. I have submitted a diagnostic - 1224513342 

hi guys,  I have project turntable, sonos port , arc and sub.what are the best settings on the sonos app so sound does not drop out as it does now every 5 mins or so? appreciate your help. settings currently:uncomppresedlow latencyline sound 10 

I have a network of Sonos speakers around my house consisting of Play 5 (1st generation), Connect and IKEA Symfonish bookshelf speakers.  All of my speakers are connected to my network with Cat6 cable.I play music saved on my file server and use TuneIn radio streaming service.I use Sonos S1 Controller on Android devices and Windows 10.I use my first generation Sonos products with Bluetooth Transmitters via the headphone jack so I can use Bluetooth headphones.  I dont seem to have any issues at present with the first generation speakers.My issue is when playing music from my file server, songs keep skipping while partially played and often the music stops playing and I need to hit play again.  Also, while playing radio over TuneIn it may stop and I need to restart it again with the S1 Controller.I am not sure if the problem is the S1 Controller or the IKEA Speakers.Can anyone shed some light on this issueand offer advice.Thanks in advance.

Hi my Sonos in the kitchen keeps cutting out. I’ve read lots about set up and have 3 boosts (2wired) for my 13 speakers in the house. Sonos in kitchen is 5ft away from and other appliances and less than 20ft from a wired boost. Any ideas? My diagnostics report submitted is ref 1151083272

I have S2 running on two laptops; Windows 10 and Windows 11 OS.   S2 was working fine.  Now neither  laptop can find my SONOS system on my network.  I have made no changes to my wifi network.  I’ve downloaded and reinstalled S2 on both laptops.  When I try to connect to an existing network I get “Your SONOS product was not found”.   Did SONOS change something on the windows S2 app?  Is anyone else experiencing this issue?

HiThe right satellite speaker from my surround system (Playbar, Sub, 2x One sl) is out of sync. I sent a diagnostics report (1275133206).What can I do about this? Any tips?   

Connect:AmpSoftware Version: 67.1-25031Hardware Version: 1.17.3.1-2.1I have a TV playing audio through the Connect:Amp’s line in. The volume is loud enough and everything works well apart from one thing.If there is some audio produced by the TV after a period of silence, the Connect:Amp misses the first second of the audio. If the audio after the period of silence is less than a second long, or not loud enough, the Connect:Amp does not output the sound at all to the speakers.Would anyone know how to solve this annoying problem?

Does anyone use a Sonos AMP with a 3rd party sub?When I try to change the subwoofer level in the app the app crashes. I have tried it on 2 android phones but both of them behave the same.

It’s utterly mysterious and frustrating. Our sonos will one day work, one day not. Will one day connect, and one day show no signs of wifi. Nothing changes in our house. We’ve tried all sorts of rebooting and resetting and restarting and nothing works. It’s absurd. The amount of work we put into trying to get Sonos to work defeats the entire purpose of Sonos. We’ve had it for years, but this is too much. If anyone knows of any obvious fixes, we welcome that. We use the latest iphones and our Sonos 3 speakers and app are up to date. We aren’t tech noobs. 

I started with a Sonos 3 in my kitchen. Worked pretty well, but finicky and needed resetting several time.  I added an older Sonos 5 to my living room.  Same.   Then I added a Move.  Great when it works but an absolute PITA to keep the system running.  I’m forced to use the S1 app because the 5 is too old to use the S2 app but that worked fine until  a few weeks ago when something happened with our router and we had to re-establish everything connected to it wirelessly.  Alexa, the printer, wireless controlled lamps, and (sigh) Sonos.  And it has not worked right ever since. For a while, the app could find Kitchen and Living room OR Kitchen and Move, but never all three.  And now it can’t find anything but kitchen despite a router reset and following the “find lost device” instructions.  And I sit here not listening to music AGAIN.  I would never in a million years recommend this system to somebody I like who isn’t a fn networking engineer. 

Hello Team, I want to send commands to sonos to group between multiple players, but I want to do it in my local network setup, don’t want to use cloud api, so how can I do that, please help.

I recently had days of my devices disappearing from the app, only to reappear, my radio music stream dropping out , and when trying to reconfigure it failing to find server and new devices etc ..tried all the suggested fixes to no avail. Having a long look at things as aeverething was originally working fine and this only started to occur out the blue with no changes to my sonos or my network i had to look down teh lines of wifi interference, but not seeing anything with my other network devices. But in teh process i founf=d teh the follwoing. My router wifi network is a a BT smart hub, which select the wifi channel best for my enviroment autoselect a channel that least interferes with other neighbouring networks, in my case when i checked it was channel 11. BUt when i check teh app on my iphone the SOnos was set to channel 6 ( settings, systems, network , Sonos channel = 6).. I changed this to channel 11, and all my instability , access to server to update, disappearing devices have b

I have recently moved and after setting up my Sonos system in my new apartment I am experiencing various issues with the system. I've not experienced any big issues with Sonos before but now more or less everything is malfunctioningI have two Sonos one speakers that I cannot include in my system. I have made factory reset of the units and added them several times without success, after addition I receive a message that they might not show in the Systems tab and I need to unplug the speaker for it to show up but they never show. I have also used the Find missing products function but it does not help. When starting the Sonos app, it often shows Cannot connect to the system. After a minute or two the greyed out Account and System tab starts flashing and after some time it is connected. Search function is randomly not working (spotify is connected) Even though when I am playing Spotify through the Sonos app the search function is indicating “No service connected” when I search. The Voice