Components and Architectural

HiWe are using a Playbar connected with 2 x One SL in a surround setup on 2.4Ghz. The setup has been working well, but time to time the sound disappears in the One SL. However I can pause/play the sound on the Playbar from the button on the SL.Sometimes it helps rebooting both router and Sonos devices, but now I am not able to get sound in the SL’s. I have also tried to remove the surround setting from the Playbar and reconfigure. Nothing helped. I have sent diagnostics with the ticket: 1679645150Best Regards Martin

Hi sir, I have Sonos port hardware, But i couldn't connect this to my network via Sonos s2 app, Whenever i tried to connect it is showing adjust your router settings and wifi security type  

We’ve been having some trouble lately with streamed sources occasionally stalling, and in the process of troubleshooting I’ve been looking at the network matrix to see if interference might be an issue.  We introduced a Boost some years ago to deal with such issues, however I still find as we live in a block of flats that changes in surrounding wireless networks will occasionally again start to interfere.Looking at the matrix, I’m struggling to understand and wondering if someone might be willing to take a look.  My interpretation would be that several of the players are complaining about the level of ‘noise’, presumably from surrounding wireless equipment.  However, I’ve used Wifi Explorer to scan surrounding networks and channel 11 (currently set) is by far the least used.  My home network is already on channel 1 and at lowest power/narrowest channel width.Possibly a complete aside, but also can’t work out why the Beam (‘Master’) is not showing any colour at all and very little infor

I have had the Amp since mid January. Been mostly playing through outdoor 6 ohm speakers so, to respect neighbours, have not put the volume up too high. Yesterday I acquired some Dali Oberon 5 speakers for indoors. These are 6 ohm speakers also. I have connected all for speakers to the Amp though a simple 2 way switch and have NOT played both pair together. Twice with big sound tracks when the volume gets to about 60% the Amp goes into fault mode. As I have read that Sonos amp can happily drive a pair of 6 ohm speakers I am assuming it has nothing to do with mismatching impedance. How do I rectify this issue. 

Alexa play xy from spotyfy or Alexa play someradiostationnameboth worked before - but nowAlexea pretends to play the music but sonos does not make a beep at all.Start playing from the app works, but then I cant stop it by voice anymore.This happens since the latest update I didI reconfigured the Alexa Skill disconnected both sonos from power reconfigured both sonos completelySonos One: Arbeitszimmer (R)Serial Number: 48-A6-B8-87-6F-54:4Sonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.26.1.7-2.2Series ID: A201IP Address: 192.168.11.6WM: 1---------------------------------Sonos One SL: Arbeitszimmer (L)Serial Number: 48-A6-B8-AA-ED-74:ASonos OS: S2Version: 14.4 (build 67127100)Hardware Version: 1.28.1.6-2.2Series ID: A100IP Address: 192.168.11.45WM: 1What else can I do

When adding speakers I seem to be forced now to use this stupid passcode audio tone that does not work… It blasts a tone several times which of course everyone in the house is wondering wtf & then the phone does not recognize (phone has a working mic & access to Sonos app), then I get to go through it again but this time it askes to hold it closer which does nothing either… Then the app realizes it’s not working and THEN it gives me the option to push the connect button which is what I originally wanted about five minuets ago. I'm in desperate need of an answer or explanation for this because its just so dumb… No I'm not using a blessed by the Pope iPhone if that's the problem… Okay, then at least give the option to bypass the tone and go straight to the connect button, its what its there for right?I imagine installers must love this great feature and all that extra time farting around to get it working...

when I'm watching or listening to things I get a soft rumble then a bang and then my base goes mental why is this?

Hi - This topic has been closed but the issue persists for me. Is anyone aware of any updates?  Thanks!

I ran a diagnostic for the crackling in my Sonos one speakers. The number is 1499599893. Any help would be appreciated!

Have Playbar, Apple TV 4K and new Sony Bravia. Can stream music only with TV on. Music stops when TV is turned off.  Apple TV turns TV on when streaming music. Thanks in advance. 

I have had an intermittent WiFi connection problem ever since I set my Sonos system up a few months ago. It mostly happens when I want to play Amazon Music. Below are 3 screenshots.What usually happens is I get the middle screen first then it goes to the top one with the error message then a few seconds later I get the usual screen at the bottom.   I hasten to say that my internet connection/WiFi is all working at the time it happens. I have a Sky dual-band router so I am wondering if it is anything to do with the 5 Ghz channel as I have read that Sonos only uses the 2.4 Ghz band? It's not that much of a problem as it tends to sort itself out after say a minute or so but it is nevertheless annoying! 

My sockets tripped last night, I think I’ve just discovered why. The power cable in my playbar has melted and there’s a mark on my TV stand that looks as though it sparked. The cable is completely stuck into the device. Has anyone else experienced this? Support are closed until tomorrow, I’ll be giving them a call first thing.  

Problem signing in to SiriusXM.  I was fine for years but changed password and user name to set up a new account with Sirius.  I was able to set up the Sirius App on our 2 iPhones using the same login name and password just fine.  But, I can’t get Sirius to log in on the Sonos Mac I’ve used for years?

I appreciate that I will not get official support, as I have successfully and reliably used TP-Link AV600s for a number of years.However, it would be useful to know if there is any special trick in using Draytek routers (in particular the 2766VAC) with Sonos, as so far I’m not having much luck at all. All of the symptoms (units not appearing and/or disappearing, inability to browse to the music, failure to load music into the queue etc) appear to be network related. I’ve tried all the usual things (full reboot, binding the IP addresses, multiple attempts following the prompts on the devices) but it still doesn’t work. I’ve twice switched back to the TP-Link router, and it all works perfectly again.I can’t find any setting on the Dray Tek that looks relevant, and have initiated a ticket via email to them, but I suspect that they’ll simply come back and say that - as everything else is working perfectly via the AV600s - that it’s a Sonos issue rather than a Dray Tek one. I’m not convince

Last night while watching the Peacock app, via Apple TV 4K (2021), I noticed the sound for the show was predominantly (maybe entirely) coming only from the 2 rear surrounds (symfonisks). I waited to see if this would change in the next scenes but it did not.(FYI, connected via eARC input and audio set to HDMI ARC - Passthrough, and additionally eArc selected on the TV. Have had no problems like this since my initial hook up over a year ago)But I decided to “re-connect to TV while on the Sonos Input of the TV. Came back to the app, and now the sounds does seem to be coming from the Arc, but now nothing is coming from the surround speakers. Although the App shows “PCM Multichannel 7.1” the sound is surely Stereo (or limited to the Arc).I tried multiple apps, and regular TV, but the situation is the same. Any advice?  The only other time I recall main dialogue coming from the 2 surrounds was during sequences of the Amazon Original “Lucy and Desi”. I actually thought it was unique to hear

Its been years now and I can NOT get Apple Music to work.  I’ve tried everything I can try. Tech support was clueless and ran me through trouble shooting for people who don’t understand tech.   I pay for Music and have a ton of Sonos products that i can’t use anymore.  It works with every other service I’ve tried. So it is NOT a wireless interference issue. It’s a Sonos / Apple issue.  Can anyone possibly fix this for me??

God I hate my SONOS system, it works maybe 60 percent of the time.  When I have guests it seems to never work.  I have to “reset” the system around 4x a month, which doesn’t seem like a big deal, but 5-10 minutes unplugging cords, waiting 2-3 minutes.  Junk.  I have talked to SONOS on a number of occasions, never a resolution.  NEVER.

...is that to be expected…? Boost will connect to my router but not my switch? Also, ethernet light is orange, not green, on the back of the switch when inserting ethernet cable from Boost indicating something is wrong…? Some important settings in the switch maybe…?

I currently have the hub3 anad have received an email from Virgin saying I can upgrade to the Hub 5 for free. I had issues when I upgraded to the hub3 because I had multiple wired speakers and the Hub3 wouldn’t play ball so I’m a bit concerned that the new hub might have different issues with Sonos.I’d be interested to hear if anyone has this new hub and if you had any problems.Thanks 

Hello - I am having the issue above after setting up a new Spectrum remote UR5U-8780L with my Sonos Playbar.  I used the Sonos app to setup remote control, and everything is working great. However, when I adjust the volume +/- or mute using the Spectrum remote, the volume adjusts but I also get the message “not available” from the Samsung TV.  I want to get rid of that message.  This post from a few years ago describes the issue perfectly and provides a link to FAQ to fix, but the link no longer works - can the correct FAQ link please be provided?”Hello, The message is popping up because the TV is still receiving the IR signal from your remote to adjust the volume, but the speakers are disabled so it's giving an error message of sorts. There are ways to bypass this on-screen message by using a cable/satellite TV remote or a third-party TV remote programmed to adjust just the PLAYBAR's volume but not the televisions. I'd suggest taking a look at the following FAQs to see if you have an

When playing albums from ‘My Sonos’ in the S2 app tracks keep skipping. Tracks only skip when playing from ‘My Sonos’ . Also I don’t see the HD/UHD flag nor the music source (I.e Amazon) in albums stored in ‘My Sonos’. 

new system set up . all wireless no boost no ethernet . Wifi is stable and fast. no other networks . Sonos reports none of the devices are found ? Go to bed with them working and then all lost .Songs play on spotify for a few minutes then lose connection All unit are in fairly small house and wifi router above is in center of gouping. We have play three and roam and SL1  and no amount of resetting and rarangin has worked 

I keep having to unplug them and replug them back in for them to appear in my products. Only power cycle seems to solve issue. All my other speakers are fine, it's just the two rooms I have playbars that keep disappearing over night, both also have TV plugged into them.This has been happening for ages now, since an update a while back.I've looked at my network and there's only just the one wi-fi all my products are using. I've tried removing, and starting fresh, didn't help.Thanks for any advice 

Hello everyone, this has been kicking my butt for a while now so decided to reach out. Have had my gen 2 play 5 connected to my system for years now and a month ago it stopped wanting to work on Wi-Fi, only plays when using an Ethernet cord. I’ve tried resetting it to factoring settings, rebooted router/modem etc with no success but all other speakers are working just fine on Wi-Fi. Submitted a diagnosis 1990799554. hopefully I can get this figured out. Dropped my play 1 and now rattles horribly with any amount of bass, I guess I can hop on YouTube to try and take it apart to see what’s going on?

Well, if it’s a day that ends in “Y” I must be troubleshooting something with my Sonos.Today’s issue is vexing - I dialed up my iPad and the Play 1 in my office wasn’t listed anymore. (Four other Play 1s and the pair of 3’s were there). So I tried to “Add Missing Device” - no avail.I was about to move my desk to get the speaker and go down and climb around the router and plug it in when the missus said, “YOu must have fixed it - look it’s here in my phone!”So cool. Then I went to my office and…Long story short:Play 1 is missing from some controllers. It’s the Office Play 1, not other four Play 1’s or the paired Play 3’s. It’s missing from the Windows PC controller and the iPad controller, it is not missing from the Android controller. All apps are up-to-date. This Play 1 is connected wirelessly, as are all but one of the Play 3s. I first noticed this today. The system has been installed for over three years. Trying to “add” it does not seem to work.