Hi - This topic has been closed but the issue persists for me. Is anyone aware of any updates? Thanks!
Answered
Amazon Ultra HD playback/display issues
Best answer by Corry P
Hi
Thanks for your post!
Only a Generation 3 Sub can play DRM-protected music while not bonded to a Home Theatre device.
Therefore, first and second generation Subs cannot play DRM/HD content from Amazon Ultra while part of a stereo pair, regardless of what kind of speakers make up that pair.
For first or second generation Subs to play DRM/HD content, they must be bonded to an Arc, Arc SL, Beam (Gen 1), Beam (Gen 2) or an Amp.
Unfortunately, this is not going to change.
I hope this helps.
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This is still unresolved.
When I called Sonos Support 3 weeks ago to report the Amazon Music Stations Dolby Atmos low volume issue, I asked about this Ultra HD issue and it was still being worked on.
+19Hi
Thanks for your post!
Only a Generation 3 Sub can play DRM-protected music while not bonded to a Home Theatre device.
Therefore, first and second generation Subs cannot play DRM/HD content from Amazon Ultra while part of a stereo pair, regardless of what kind of speakers make up that pair.
For first or second generation Subs to play DRM/HD content, they must be bonded to an Arc, Arc SL, Beam (Gen 1), Beam (Gen 2) or an Amp.
Unfortunately, this is not going to change.
I hope this helps.
Hi
Thanks for your post!
Only a Generation 3 Sub can play DRM-protected music while not bonded to a Home Theatre device.
Therefore, first and second generation Subs cannot play DRM/HD content from Amazon Ultra while part of a stereo pair, regardless of what kind of speakers make up that pair.
For first or second generation Subs to play DRM/HD content, they must be bonded to an Arc, Arc SL, Beam (Gen 1), Beam (Gen 2) or an Amp.
Unfortunately, this is not going to change.
I hope this helps.
Ahh. This directly contradicts what I was told over the phone by a Sonos help representative some time ago (that for me, it was only a display issue) but it now makes perfect sense as to what is actually happening with my equipment and why I am unable to get Ultra HD with my bonded Sub (Gen 2) and two Play:5s (Gen 2). Very much appreciated!
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