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Can't connect playbase

C

Hi, 

I've changed the password of my Wifi after which I can't connect playbase anymore with WIFI. Used ethernet cable, updated, but the app can not find the device.

When I unplug and replug it, hodling the play button it does not flash orange. Only when I let it go and press it agian. It does not go back to factory settings as far as I can see.

Now i'm reading these threads and see all playbases are being replaced. Is this a hardware fault, how can a update result in replacing all hardware (just a question from my side).

I'll run diagnostics tonight and send the code.

 

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3 replies

James L.
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  • James L.
  • Retired Community Staff
  • 1058 replies
  • April 22, 2022

Hi @Chris0478,

 

It’s not quite clear what the issue is with your Playbase from your post alone, but I do recommend submitting the diagnostic report and getting in touch with our customer care team, who will look into your system further and determine next steps.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
C
  • Chris0478
  • Author
  • Contributor I
  • 1 reply
  • April 22, 2022

Hi, thanks for your reply. Issue is solved. Reset the router to factory settings (just unplugging didn’t do enough). Everything runs fine now.

James L.
1 person likes this
  • James L.
    James L.
James L.
Forum|alt.badge.img+17
  • James L.
  • Retired Community Staff
  • 1058 replies
  • April 22, 2022

Good to hear. Thanks for the update!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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