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Can't connect playbase

  • April 21, 2022
  • 3 replies
  • 148 views
C

Hi, 

I've changed the password of my Wifi after which I can't connect playbase anymore with WIFI. Used ethernet cable, updated, but the app can not find the device.

When I unplug and replug it, hodling the play button it does not flash orange. Only when I let it go and press it agian. It does not go back to factory settings as far as I can see.

Now i'm reading these threads and see all playbases are being replaced. Is this a hardware fault, how can a update result in replacing all hardware (just a question from my side).

I'll run diagnostics tonight and send the code.

 

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3 replies

James L.
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  • James L.
  • Retired Community Staff
  • April 22, 2022

Hi @Chris0478,

 

It’s not quite clear what the issue is with your Playbase from your post alone, but I do recommend submitting the diagnostic report and getting in touch with our customer care team, who will look into your system further and determine next steps.

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  • Chris0478
  • Author
  • Contributor I
  • April 22, 2022

Hi, thanks for your reply. Issue is solved. Reset the router to factory settings (just unplugging didn’t do enough). Everything runs fine now.

    James L.
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    • James L.
    • Retired Community Staff
    • April 22, 2022

    Good to hear. Thanks for the update!

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