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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,864 Topics
  • 27,054 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4864 Topics
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cliffopeContributor I
asked in Components and Architectural
ZonePlayer ZP90 appears to have died

A few days ago my ZP90 failed to show up in the app. The white status light was no longer showing. There was however some power getting through, because the lights above each of the USB ports were flickering. I tried using a different power lead, plugged into a different power outlet. This made no difference. I tried a factory reset on three separate occasions. Again, nothing. Prior to this, there was nothing to suggest a problem, nor any maltreatment of any kind. I guess it has just quietly died. Just as a last hope, does anyone have any other suggestions, please?

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Paul A
4 years ago
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capitalheelContributor I
asked in Components and Architectural
Sonos One no power - suggestions?

As it seems several others have posted (see links below), my Sonos One died this week.  It’s approximately 2.5 years old and one of two I own, in addition to a Port. I received the same “resolution” from Sonos Support - here’s a 30% discount on a new (?) one, sorry about your bad speaker…The speaker sat on the shelf plugged into a power surge protector outlet for the duration of its life.  The only thing I did (the day before I noticed the failure) was flip the breaker to that outlet to work on an unrelated wall switch. Therefore, something akin to unplugging and plugging the speaker back in fried it.There's clearly a fundamental issue with a component in these speakers and Sonos isn’t doing much of anything to help.Others: https://en.community.sonos.com/components-228996/sonos-one-no-longer-powers-on-6838698https://en.community.sonos.com/troubleshooting-228999/sonos-one-non-responsive-6831878https://en.community.sonos.com/troubleshooting-228999/sonos-one-dead-cannot-power-up-6849037

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Annazel S
4 years ago
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AndyDamContributor I
asked in Components and Architectural
Sonos S2 update causing problems

Purchased new Sonos products throughout the house in 2019. I’ve been using the Sonos S1 app very successfully and without any issues for over a year  App is on all our Apple devices And devices in most rooms.  ever since the Sonos has to update To S2 none of the existing S1 apps work. None of the devices will connect even though everything else is working. All iPhones and iPads have the same issue  get all the way to the point of choosing music. Then when you press play  says “connection lost”   But the connection is fine to my music services up until you hit play  Uninstalled and reinstalled S1 app  same problem  installed the S2 app. Same problem  please help   

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Mark P
4 years ago
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lhaegerContributor I
asked in Components and Architectural
2019 MacBook Pro 16" with Catalina: Airplay to ONE SL not working.

Hi everyone,so I got myself a pair of ONE SLs and they are working just fine with a single exception.What works:Control/playback from media library and radio services via my iPhone6s on iOS 13.7 from the Sonos app Streaming audio directly from my iPhone via Airplay from the Sonos app as well as from Apple’s Music app, Youtube etc. Same works just fine from my partner’s iPhone 7 with iOS 14.1 Same works just fine from my old 2013 MacBook Pro 15” running Catalina 10.15.7 and the Sonos app 12.1 (control playback as well as stream from Mac to Sonos directly)So basically everything seems to be fine with the speakers and wifi network.What does not work:On my new 2019 MacBook Pro 16” also running Catalina 10.15.7 the Sonos app 12.1 does not connect to the speakers While I see the Airplay speakers (room name) in audio properties and and can switch to them via settings, menu bar and in the Music app (formerly iTunes), I do not get any sound. It feels as if the speakers were selected, connected

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L
4 years ago
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RichkanContributor I
asked in Components and Architectural
Cannot connect Playstation or Playbar. no router changes.

Neither device will connect. Sonos cloud issues?

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R
4 years ago
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jwamplerpaContributor I
asked in Components and Architectural
Music keeps pausing itself?

We have a customer that uses a Sonos system. The replay button is grayed out and when music gets to the end of a playlist, it just goes on pause. How do we get it to repeat the playlist? Also, do Soundtracks automatically replay themselves when they get to the end? The option to replay is grayed out for them as well? Or, do we have to create a queue and then the replay option will show up?

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Simon B
4 years ago
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Barry ParrContributor I
asked in Components and Architectural
Sonos Mac software can't find system.

The Sonos software on my Mac can’t find my system, although the Sonos app can find it.I haven’t changed my router or firewall.System: MacBook Pro running most recent version of Catalina

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Airgetlam
4 years ago
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Haze_zoolContributor I
asked in Components and Architectural
sonos playbar sound jumping.

My playbar and x2 play 1 speakers sound keeps jumping. Any thoughts as to why?

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Simon B
4 years ago
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Drive StudiosContributor I
asked in Components and Architectural
Sonos Connection (Double Nat).

Hello!  So we have a playbar, and two play 1 speakers at my office. They’ve worked OK in the past but have always been a gamble as to weather or not they will let you connect or not. We recently got our modem replaced by ATT, and it seemed like after that we started having issues connecting to them more frequently.  I purchased a sonos boost to try to improve the connection. I reset all of the speakers, set up the boost and then connected the playbar to the boost and it worked perfectly for a day. Once i came in the next morning, the consoles were no where to be found on the app.  I called SONOS and they told me its a “Double Nat” issue, that our Sonos is on one IP but our other stuff is on another IP? I had ATT come in this morning only to tell me that it is not an ATT issue, that it’s the Sonos that isn’t broadcasting?  I'm getting really frustrated with this and my boss is looking to me like WHY IS THIS NOT FIXED YET!? and I truly have no idea whats going on with them. Asking for so

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D
4 years ago
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Pree83Contributor I
asked in Components and Architectural
Playbase wifi no longer functioning.

I already have a pretty good idea of what's wrong from looking through community topics but I'm going to ask anyway.   I have a playbase set up via wifi in a home theater setup with 2 sonos ones + sub.   I had no issues for almost a year.    A few days ago I noticed the sonos one google voice assistant was not functioning.  Looking into the app, it showed 3 errors (? +sub+LS+RS) .  The playbase was missing,  even though it was still functioning (sending sound from my tv)... but surrounds and sub no longer working with the playbase.I rebooted the playbase, no luck.  I factory reset the playbase, no luck. I got the green flashing LED,  but the add product option in the S2 app would not find the playbase no matter what I tried.Finally I ripped my mesh wifi system apart and rigged it up to the playbase via ethernet and voila the playbase was found immediately.  So I removed all the units I have and reconnected everything to the playbase and all was good.  I then change from wired back to w

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P
4 years ago
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GaelRoseContributor I
asked in Components and Architectural
'Can't connect to Sonos', and NOTHING HELPS!!

Hi, So we’ve had a Sonos One in our bedroom for some time, and last year decided to get a Beam and two SLs to create a surround sound in our Living Room. Great. Everything was easy peasy to set up, sounds fantastic, no problems whatsoever. Early March things started to suddenly go a bit wrong; products randomly dropping off the app and reappearing, whole rooms disappearing, and we weren’t really sure what’s going on. I assumed it was something to do with wifi connection and needing a dedicated channel to minimize interference or something, and thought the Boost would be the best way to go about solving it. However, plucking £100 out of the air wasn’t easy, and with the beam still plugged in to the tv and working on that front, we put it on the backburner and decided to wait a while before investing. Sonos Boost arrived today. Everything has disappeared off my app now anyway and it says ‘Can’t connect to Sonos’ at the top. Been through the whole troubleshooting article to fix it, no

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G
4 years ago
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shane821Contributor I
asked in Components and Architectural
SONOS not found after S2 update.

After my update to S2, the SONOS system is not found. I’ve tried: Rebooting the routerrebooting the deviseresetting the SONOS appNo matter what I try, the SONS can not be found on the network. Is this a common issue with S2? Unless anyone has any other ideas, I’m left with trying to reset the devices to factor default and trying to add them to the application again.  Thoughts?S

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controlav
4 years ago
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Mitch_10Contributor I
asked in Components and Architectural
Verizon Remote Control - volume control

I can’t seem to sync the volume control on my Verizon FIOS remote control over to the sound bar. It worked before and now I can’t seem to connect the two. Doesn’t recognize the volume up button When I get into the configuration mode via the Sonos app

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Rowena B.
4 years ago
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User224612Contributor I
posted in Components and Architectural
What is going on with Sonos One Support?

My Sonos system stopped recognizing my Sonos Ones that are paired two days ago (everything else is working fine).  I’ve tried everything (I’m a 12 year Sonos owner) and can’t get them to work.  BUT… no support?  no chat?  no email?  no phone?  How do you get help these days?  What is going on?  They are making it impossible.

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Annazel S
4 years ago
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Herr SupremusContributor I
asked in Components and Architectural
Trouble playing from all music sources

For the past 2 or 3 months I've had increasing difficulties with my Sonos system. My music share on my Windows 10 computer, which had worked reliably for years, is no longer working with Sonos (“can’t browse” error.) I have trouble playing music from my mobile device (“the connection was lost”,) which was not an issue before. When I try to add music from Google Play Music or Spotify, I get error 402 messages and have to try 3-5 times to get the music actually loaded to my queue.The firewall is configured properly on my Windows 10 computer and nothing has changed with my mobile device or home network.

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Annazel S
4 years ago
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Frustrated529Contributor I
asked in Components and Architectural
Connection to Spotify was lost.

We don’t have a bridge, unhooked the speaker that didn’t fit the recent upgrade, are using the new controller and still the four play 1 speakers we use constantly lose connection to music services. I mainly use Spotify but it’s happening across the board, the alarms set up to turn on radio stations all just bong the Sonos charm and it’s driving me nuts! I know friends who all seem to be having similar problems over the last months or so, is the system doomed?! 

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UKMedia
4 years ago
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Haiko1Contributor I
asked in Components and Architectural
Spotify

I get this report. It says “connection with spotify disconnected”. Can anyone help me?

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B
4 years ago
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UTF_8xContributor I
asked in Components and Architectural
"Create Authorization Code" API returning an invalid code.

I’m trying to authenticate with the cloud API but I’m having some issues with it… On the first step where the authorization is generated, I think the code that’s returned is wrong… The documentation suggests the code should be in this format: “ f10072fa6-2134-4fe1-93fd-ca5b9cffa738“, but the codes I’m getting look more like this: “69XSP3XS”… When I try to use on of these codes to get a token, I get a “400 Bad Request” code with “{"error":"invalid_request"}” Any ideas?

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controlav
4 years ago
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GrantWilsonContributor I
asked in Components and Architectural
ASUS Zen Wifi CT Mesh System

I recently installed the ASUS mesh system.I have 3 Sonos devices all connected via Wifi.When I try to play all 3 devices together I get an error message saying that one device is trying to access a range extender and needs to be connected via ethernet.If I keep starting and stopping devices I can get it all running eventually.I don’t have a range extender since installing the mesh system. When I did have a range extender I had no problems.Any ideas? 

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Airgetlam
4 years ago
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rsbears19Contributor I
asked in Components and Architectural
New Amp - Orange / White flashing error after few minutes of use

Hi folks,New Sonos user here, and have to say I am heartbroken. Last night, took my brand new amp out of the box, connected it using speaker wire to my Audioengine HDP6 speakers with 14/2 speaker wire (in box banana plugs for the amp and binding posts for the speakers), and HDMI cable to a Samsung TV and within a few minutes of playing music/ TV (time was variable) sound cut out and the orange / white flashing light appeared. Went through troubleshooting with each speaker, error / same lights continued, and again, with no speakers attached, same flashing lights happened again. Moved the amp to a different location, and it seemed to work just fine for ~2 hours via the TV, went to bed, thinking I had solved the mysterious problem. This morning, tried to play some tunes, and the orange/white light appeared again.I am stumped as to what could be causing this, other than an internal amp error (per help articles). Solution is to contact customer service but I work a pretty demanding job duri

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Rowena B.
4 years ago
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BrimmyContributor I
asked in Components and Architectural
Beam HDMI cable

I lost my sound with the beam which was plugged into my Samsung tv; when I clicked onto see if the sound was working it showed voice was coming through. I changed my beam from the living room; same thing happened then replaced the second beam hdmi and it worked. Why would the beam hdmi fail as only had the beam for 3months. Can I use any hdmi cable for the arc function to work as at the moment only have one of my sonos systems connected

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Rowena B.
4 years ago
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wellbozContributor I
asked in Components and Architectural
Having issue with my ASUS RT-AX88U for connecting Sonos One Gen1

I have recenlty changed my router, but got a problem with one one of my Sonos One Gen1, the other one works fine, only this one can not be connect to WIFI, tested with old router( VirginMedia’s one), it works fine. I have done some research online, already turned off at 2.4G and 5GWireless menu >> Professional Tab >> Airtime Fairness.also Beamforming  are disabled It seem the error message “the password is incorrect” has changed to can not connect to this wifi.Is anyone who can fix this issue? thx

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Rowena B.
4 years ago
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craigcinsdContributor I
asked in Components and Architectural
Access Points accessing LAN and router gateway through SONOS network?

I have 5 access points that are all connected to the same 8 port POE switch.The POE switch is NOT connected to the router or network and the wireless function on the router is disabled.  The access points are somehow connecting to the LAN and finding the router gateway and internet and are they working...and they shouldn’t be!  One of the AP’s has a sonos plugged into it’s extra LAN port.  If I unplug it, the wireless network goes down.  It seems that the AP’s are using the SONOS wireless network and finding the LAN router through one of the wired SONOS in the house.  We have 13 Sonos devices in the house, about half are connected to the LAN.1st question, is this possible...is my guess correct?2nd question, how do I shut it down?  I discovered it because of network problems and latency. 

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ratty
4 years ago
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JimmzContributor I
asked in Components and Architectural
Sonos One keeps disconnecting

Hello all, I just bought a Sonos One for the kitchen and we have a Beam for the living room. The One is connected via Wifi, the Beam via ethernet cable. For some reason my Sonos Ons disconnects a few times a day and I need to reconnect it. Sometimes even create a room etc.  Some more information: In the kitchen we have a router and in the living room there is another one which acts as an access point. I am only using the 2.4ghz network. I have submitted a diagnostics report:1529903601. I hope someone can tell me what is wrong.  Thanks and kind regards, Jim

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Airgetlam
4 years ago
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User209308Contributor I
asked in Components and Architectural
SiriusXM connections fail with "the song is not encoded correctly"

I recently added my SiriusXM subscription to my Sonos configuration. When I try to listen to any SiriusXM channel, after attempting to connect, I receive the error message "the song is not encoded correctly". Sonos setup includes: Play:5 (original) - Ethernet Connect - Ethernet 2 x Play:5 (new model) in stereo pair - wireless 2 x Sonos One SL in stereo pair - wireless Sonos Amp - Ethernet Play:3 - wireless I *can* get SiriusXM channels to play reliably on the Sonos One SL pair but not on any other Sonos devices, neither the newer generation Play:5 and Amp nor the older products (original Play:5 or Connect - haven’t tested the Play:3). Ethernet connections are Gb, Internet is Comcast with 170 Mbps down, 12 Mbps up. No problems with other services (local music library, TuneIn, & Amazon Music) Can you please help me get SiriusXM working? Thanks  

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U
4 years ago
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