Components and Architectural

After a 4 month renovation, we plugged in our Playbar again. It immediately produced a very annoying high pitched sound. A complete reset to factory settings including reinstalling the sonos app did not help.Yesterday I contacted sonos support in The Netherlands via live chat. They sent me an email with ticket number, requesting a video with clearly audible high pitched sound. From the email, it was not clear how and where to submit the video and the email address it was sent from appears to be no longer in use. The high pitched sound from the Playbar is a known problem, but it looks like sonos is not interested in supporting older speakers. Very disappointing and unsustainable. 

I saw that this problem happened in the past (Nov) and has been resolved. However, I have tried to have SONOS play amazon music for 3 days now and could not get it to work. Music will play for a couple of seconds then stops with an error message-- “not coded correctly” or “cannot add to list”, or “amazon connection is lost”. I tried several things including re-authorize account and it did not work, May play a song or two then the same error mesg popped. In the meantime, play music on amazon app. seems working. checked and there is no service outage on amazon.  Submitted a diagnostic request #  3847523

Hi guys,  I'm currently running 2 x play 5s (2nd gen) and 1 sonos sub all at once, I have just purchased a sonos one to add treble to my tv set up but I can't link it all into 1 room, needs to be in a separate room, I use the plays 5x 2 and sub into the TV via an aux.  ANY help would be great.  Regards Saad 

We have had Sonos for a long time. Have a Sonos 1 speaker, a 2nd generation CONNECT and a new SONOS MOVE speaker. We just purchased a new turntable, audio-technica AT-LP120XBT-USB and want to add it to our system. We have had a CONNECT 2ND generation and I was told it is workable with the new S2 Sonos app. Trying to set it up but S2 app not finding my CONNECT, HELP!

Anyone else get the message that sonos not available or can’t connect to Sonos? Will getting the Sonos boost help with this situation?

I have a medium to large setup in my house and have one unit that repeatedly gives me the same issue.  It is a sonos amp that I have had for years and it will be playing music and suddenly stops for 10 to 15 seconds before starting where it left off and will not do it again in the session.  It’s almost like it is buffering.  Once it has done it once it might not do it again for hours.  It is wired and it is the only one I have issues with.  Internet is strong and I don’t have anything anywhere near it !   Anyone experienced and resolved similar ? 

having upgraded to the new sonos s2 app I have a Sonos 1 that simply will not reconnect -factory reset multiple times -add speaker - runs finds speaker -Then final message is the speaker may not appear - if this happens power on and then finish using the system tab -???? 

Hi there,I’m having issues with multi-room and was curious if anyone can help me?I’ve had a Play:1 and One speaker for some time and received an additional One for Christmas. Since adding the new speaker I am unable to play all three simulatenouly (via the Sonos App & Spotify Connect) The problem seems to be with the older One Speaker in my Dining Room.My set up is as follows:Play:1 (Bathroom) One (Kitchen) *Newest Addtion* One (Dining Room) When I select all three rooms in the app they appear to be connected but my Dining Room doesn’t play any sound. However, as soon as I disconnect one of the three, the Dining Room starts playing again after 5 or so seconds. Same vice-versa - I’ll have the Kitchen and Dining Room synced and then as soon as a re-add the Bathroom, the Dining Room stops after 5 seconds. I have tried Airplay and all 3 work perfectly, but surely this can’t be the only solution?They’re all on the latest update and I’ve factory reset them and the problem still persits.

Bonjour,Lorsque j ‘essaie de connecter mon SUB avec l’application Sonos celle ci se ferme  toute seule au moment ou je valide le choix du SUB. Quelque soit le téléphone ou la tabletteApplication Sonos et IPhone a jour

“Recently Played” in the iOS app constantly stops working for me (get error message that “Recently Played information isn’t available right now. Please check back later.”).  I’m only able to fix this if I delete the Sonos app and reinstall (nothing else I’ve tried seems to work).  But I’m having to delete/reinstall the app about once a day.  Anyone have similar issues or have a better long-term fix?

I’m researching which NAS to buy and am finding the amount of options quite hard to navigate. What I’d like is: A NAS that works seamlessly with Sonos Cost to – ideally be below £250/$320 Good speed performance (obv.) A NAS that allows for me to use as my actual iTunes music folder for my MacBook and potential to back up things like photos also (I don’t need it for movie files) Nothing that requires ‘hardcore’ technical knowledge (I’m quite technically competent – with a bit of hand-holding – but I’d like the UX to be simple rather than be too involving) For it to include 1/2TB storage min (as in fine for it to be 2x1TB with dual back up) Thanks, David

Hi!I’ve been getting problems with my system the last month. 1 x  playbar & 2 x play:1Now I have the situation where in my router network map, sees the SonosZP but cannot access from any of the iOS or MacOS apps. do you have any suggestions? 

Hi, my beam keeps 'crashing'. Sometimes during music playback it is like the music is stuck and I need to turn off the plug at the wall. When it powers back on it has vanished from the system and the only way to get it back is a reset. Then it works as normal for a while and either the same thing happens, or randomly it just vanishes from the system again when the TV is off. I have a Sonos move in the same room and that has been working consistently. Actually this all seemed to start after I added the move to the system in December. Does anyone have any idea?Thanks  

Hello everyone, this is my first time posting in this forum.  My problem started after the software update from Sonos.  I have checked for updates on my TV and it is up to date.  I’ve tried power cycling all the devices, rebooted the router, also even changed my router and the problem still persists.  So when I turn on the TV, I get sound as normal for a few seconds and then it just goes silent.  If I select a different input on my TV and then go back to my ‘cable’ input, the sound comes back.  I only have to do this the first time every time I turn on the TV.  It’s pretty annoying having invested so much into my Sonos system and its doing this now when it never did it before.  I spoke with Technical Support who was able to capture some diagnostics.  The TV model is a Sony XBR65X900F.  I do have the 5.1 setup and the sound disappears on all the speakers in ‘living room’ group.  Everything is on S2 as well.  The router I’m using is a Linksys WRT1900AC. I do have a case # with Sonos supp

Both device on the same wifi when I go to my system on the iPhone its only sees the Move, on the ipad it only sees the Beam. I can AirPlay to both device from either device. Alexa works fine on both.I have tried reboot the Sonos devices. Everything is updated. IPhone 12, IPad Pro(2020) Any ideas?

using sonos 1 app for my play 5 first genPandora and others work fineSongs "on my device" were working fine from 128gb SD cardRemoved SD card, added 5 more albums from PC, now tablet says "this song no longer on device".Says same for new songs added and original songs I've played for weeks from same SD card.Have Uninstalled, reinstalled app. Picture of albums and list of songs show. No play.

I’ve been woken up twice in two weeks with instrumental music playing, first at 3 am and then 2 am. It’s not music from anyone’s playlists. Here is the diagnostic. 687929381

After a week of trying to fix an errant Sonos One Gen2, that keeps going offline overnight, I am no further forward.I’ve had some excellent support from the Sonos community on here, with some great suggestions but alas none of the suggestions have worked.I have even swapped the speaker over with an existing speaker - the fault remained and no problems with the good speaker that was proved to the ‘problem’ room. i.e. it is the speaker at fault, not where it is located.Sonos customer services have been woeful, and are refusing to replace the speaker despite it being proved beyond reasonable doubt that there is an issue with this particular speaker.  I have spent thousands on Sonos kit and would have expected better.This morning’s classics included the call centre suggesting the problem is that I have an alarm set on a speaker in a different room, and then I have too many speakers - I have 14 versus a max limit of 32.I’m thinking that there is an issue with the Gen2’s - one of the communi

Hi There, Since shortly we own Spotify Family Premium and we added a Beam to our current network. It works amazing however we noticed that Spotify can only be streamed to Sonos via the Main Family Account. All family members cannot acces the Sonos via Spotify. I made a diagnose report and its 1692571687Help would be really appreciated! ThanksSander 

Hello, I’ve tried troubleshooting through Reddit, etc. but am either at the point where I have to return the TV or the Arc.   Sonos Arc hooked up to Sony X90CH - both only a couple of weeks old.  When streaming from native apps on the TV, the sound will drop out randomly and i have to turn the TV on and off to get it to work. This is happning through the Android TV - no other items hooked up right now.I’ve submitted multiple diagnostics, so hoping a Sonos rep will engage so we can attempt to see if it’s the Arc or TV.  Diagnostics: 2052993423 I didn’t get a screenshot of the other. 

Hi, i am writing here as i have used the Sonos Arc for a while now, and overall move the system.but i Cannot see how the speech enhancement feature helps, i Cannot hear if its on or off. Dialouge sounds exactly the same Night mode works great, turning Down all loud sounds, and also adjusting the dialouge a bit. but the feature to enhancement dialouge, feels more or less useless. So what does other Arc owner thinks, or Maybe have a good movie or tv show where its possible to hear the difference? hope someone Can help me

every few days my sonos ones become unable to connect to.  They can be working one minute, then disappear the next.   I reset each unit and it works for a day or two, then gone again. Is this your way of trying to force everyone to S2.  Very frustrated with the product last several months.

Hi, I’m trying to use my bass guitar combo as a sub using the subwoofer output of my connnect:amp but, when I plug it in, the connect:amp doesn’t recognise that there is a sub connected at all.Is there any reason that this arrangement should not work in principle? If not, how could I troubleshoot it?i should mention I am using a cable with RCA connector at the Sonos end and a 1/4” jack at the bass amp end.

We have a Beam setup for the TV. We bought a Sonos One (let's call this One A) also for the same room to create a ‘room’ but the One kept dropping off the network. I found a way of joining the two for listening to music but not really surround sound. We then found out to create stereo properly you need two of the same device. We bought another Sonos One (this is One and have successfully connected Sonos One B to the app and system but now One A won’t connect at all. I’ve reset it and gone through the setup and it comes to a screen on my phone that says it's added but may not feature in the system so should unplug and replug it in, but it doesn’t appear after that either.What should we do?

I have set up a new Beam with a Panasonic TX-P42X60B TV with Sky Q mini box connected. The Beam has connected via HDMI Arc & the sound works fine through the TV. I have tried connecting the Sky Q 135 remote to the Beam but it cannot be detected. I have tried the Sonos App & through the Sky settings to no avail plus changed the batteries in the remote. I have tried the original tv remote & that does not connect either. Do any suggestions please on what I try next, please?