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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,967 Topics
  • 27,644 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4967 Topics
Wobby
WobbyContributor I
asked in Components and Architectural
Brilliant customer servive

Just had a few hiccups with my Sonus system, possibly caused by updates to our BT whole house Wi-Fi system. I rang Sonus and had the pleasure of talking with Andreea T.   their technical assistant who with great patience walked me through the problem and got my system up and Running.A big thank you Andreea T.  for you help and thank you Sonus for a great system. Colin. 

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Airgetlam
4 years ago
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Ynez HotelListener
asked in Components and Architectural
Submitted Diagnostic.

Submitted diagnoses 742280991

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Simon B
4 years ago
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WSGContributor I
posted in Components and Architectural
Playlist scrambled when added to queue

Today, I added a playlist to the queue.  The music items were in desired order in the playlist on the Sonos menu.  When added to queue they are in random order.

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Simon B
4 years ago
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fishndutyContributor I
asked in Components and Architectural
Sonos system starts playing at last setup randomly

Hello, I have 3 of the newer Amps purchased last year and using the latest S2 app on my Apple 10 iphone and the iOS is 14.1. Everything has been fine up until the last few S2 App / iOS updates.   Some how my Sonos system will start playing music where I last turned it off randomly without any involvement from me and my phone is laying on the desk.  Sometimes it’s 2 in morning and I haven’t had the system “on” for several days. This occurs with both Spotify and Pandora so I don’t believe the streaming services are causing it.Any suggestions?  Thanks! David  

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Annazel S
4 years ago
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errkkContributor I
posted in Components and Architectural
Won't play anything not local

All of a sudden, Sonos stops playing any streaming service at all. It seems to work with local network music, and the tracks are browsable. But since changing nothing one day, it suddenly wont play radio stations, or streaming music sources. Looking in the log it says SCPlayContainerFactory(1): Play error = 701Has something been changed to make old devices not work any more?

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E
4 years ago
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TonywhiteContributor I
posted in Components and Architectural
AirPlay error message "controls unavailable for this device" its an iPhone 8 +running 14.1.

I am a New Owner of a Sonos moveWe downloaded the App I added the Airplay the Ihone Home screen and itworked once and since then I cant get it to work again I have rebooted the Router and re installed the App any other  ideas ? 

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Simon B
4 years ago
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BilhfdhjdshjnContributor I
asked in Components and Architectural
alarm reverts to chime instead of radio.

Every time my alarm is scheduled to play a Sonos station it plays a chime instead. If I push the play button to pause the chime and then push it again the radio starts almost instantly. It's a Sonos one Just submitted a diagnostic report but I don't really know what that does and it was 8 minutes after the alarm was due to go off do not sure what value it hasThanks

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Airgetlam
4 years ago
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EastwayAvid Contributor I
posted in Components and Architectural
New Wifi: 1of 3 Speakers Will Not Connect.

Switched out my WiFi router and after much tinkering finally got 2 of 3 Sonos speakers running by hard-wiring each via ethernet. But one of the devices disappears when I disconnect and try to access wirelessly. Have rebooted the router, rebooted the speaker. Still nothing.Very Frustrating

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Mark P
4 years ago
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RzdsonomaContributor I
asked in Components and Architectural
Sonos Radio HD

I started my Sonos radio HD trial today and found out that when I switched to port from beam, it won’t allow me to skip/rewind songs.

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Bumper
4 years ago
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mjepsonContributor I
asked in Components and Architectural
Connect AMP surround speakers stopped working.

Hi, I’ve been enjoying surround sound for over a year, but suddenly stopped working a few months ago.  My Setup (Living Room):Playbar Connect:Amp (LS+RS) Sub All devices wired through a switch that is connected to the router. Full Audio on Music in surround settings. I’ve gone to Settings > System > Living Room (Playbar) and removed the surrounds and they become a separate “Living Room” group, which now works fine and I can group them or play individually. I’ve unplugged (all four) Connect:Amp’s and the Playbar and plugged them back in after 60 seconds and restarted the Sonos S2 app. I get a banner in the app to add surrounds with Connect:Amp and click it and it sets up as expected, but no sound.  Diagnostic code (before surround setup): 551892727Diagnostic code (after surround setup, playing radio): 1402672324 Hope somebody can help get my surrounds back again.

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M
4 years ago
Jindrich
JindrichContributor II
asked in Components and Architectural
Sonos Radio.

Hi, since the last update Sonos Radio does not work for me. It says “Unable to authorize your account”. I tried removing the service and adding it again, but still getting the same issue. Any suggestions? Thanks Sonos OS: S2Version: 12.2 (build 61182310)

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Jindrich
4 years ago
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HomalumetContributor I
asked in Components and Architectural
Sorting files

Hi,I’m using Sonos S2 app on Android.One day, the files where sorted correctly and the next day out of knowhere the app is sorting the files in the wrong order.Let me explain. Let’s say I want to listen to an album of 12 song. Now, instead of sorting the songs in numerical order (1 to 12), it is sorting the songs this way : 1, 10, 11, 12, 2, 3, 4, 5, 6, 7, 8 and 9.So if I want to listen to an album in the right order, I have to edit the playlist each time. It’s kind of annoying. On the sonos software on my computer the files are sorted correctly. I don’t know why the app on Android do that now.Anybody with the same issue ? Any way to solve this ?If you have a solution for me, I thank you :)

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H
4 years ago
marcoflv
marcoflvContributor I
posted in Components and Architectural
Distorted Sound on Playbar

is a month since i been having distorted sound on my playbar  in low range, i change my tv is a sony xh90, I'm experience this with the tv digital cable output, and try to with sonos app music and other music streaming app direct (no tv output) and still doing this horrible sound like is Crackling/Buzzing sound in low range i try to redo trueplay but nothing is still make this distorted sound, help

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Simon B
4 years ago
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User69Contributor II
posted in Components and Architectural
Not existing bridge found during S2 update

I used Sonos removal tool to remove old Bridge device and add then Boost. Everything went ok but when trying to update for S2, update software informs me about existing Bridge and not allowing me to update for S2. However, as it was already removed and I do not find the Bridge even from Sonos system list. What should I do to be able to update for S2? System restart???

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Mark P
4 years ago
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giordanovContributor I
posted in Components and Architectural
Alarm radio station playing badly.

Hi,I have used a Sonos Play:1 for some years now, but when I moved to a new house my Play:1 hasn’t worked properly with alarms since, while with playbacks of all kinds (streaming or from external media such as external hard disk connected to router) it has been doing great.I have searched and read many topics on this and tried rebooting my router, checking wi-fi signal in the house (very good, it’s a small flat on just one level), changing channels (both SonosNet’s and router’s, tried 1, 6 and 11), changing stations (Sonos Radio instead of TuneIn), but nothing seems to solve this.In the old house I used also a Bridge, so I tried to use that again but to no avail. I updated Play:1 to Sonos S2 app but also this wasn’t useful.The thing I cannot explain to myself is, that while radio stations start playing when I set the alarm (usually in the morning, say, at 7.30am), they very frequently stutter, or stop altogether, sometimes some minutes later, sometimes even half an hour or one hour lat

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Simon B
4 years ago
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WrightytykeAvid Contributor III
asked in Components and Architectural
Router upgeaded but problems since??

Hi, I’ve just upgraded to a newer BT router, after a few hours of messing I’ve finally got everything working again by setting each speaker back up individually. My system is on Wi-Fi but I connected a cable to get it all working again with the help of Sonos assistance. The cable is now disconnected and everything is set up but the app keeps losing signal and saying unable to connect about 50% of the time? It was definitely better before than now? I was hoping a 2 year newer/better router would have been ok? Any suggestions are welcome. thanks.  

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W
4 years ago
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elfultonContributor I
asked in Components and Architectural
Why do some of the speakers cut out when we change the playlist (they randomly come back on)

When we start music or change the play list the speakers are cutting out then randomly come back (after about 30 seconds), one at a time. this just started after working correctly for years (and we did not change anything before it started happening) 

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Annazel S
4 years ago
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VerantContributor I
asked in Components and Architectural
Issue updating my Sonos one

I have been trying to update my sonos one to version 12.2 without any luck.  I have tried all the recommended fixes,•Moving closer to the router •Plugging in the speaker to the router •Factory reset on the speaker and then trying again.All of these haven’t fixed my issue with the update and I still get the Error 30 when I try to update the speaker. As I live in Belgium there is no customer care contact that I can get in touch with to help. All my other speakers have updated no issue and all are running on the S2 app If you have any idea on how to fix it I’d love to hear them, thanks Ben

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Annazel S
4 years ago
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charlesbell74Avid Contributor III
posted in Components and Architectural
Turntable Goes to Max Volume Automatically.

Hi everyone.  We have used our turntable for the couple of years and are now running into an issue.   Now when we play a record the volume automatically shoots up to 100%.  This issue just started in the past week.  Any suggestions? Charles PS. We have our audio-technica turntable hooked into a Play 5.

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Mark P
4 years ago
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Germic77Contributor I
posted in Components and Architectural
Trouble connecting Beam to Grundig TV

Hi.I'm having trouble trying to connect my beam via hdmi arc to my grundig  65 inch tv. It's always saying wrong hdmi input and also to turn on cec setting. Someone else having trouble with the same. If someone could help me with the following problem I will appreciate. Thanks  

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Airgetlam
4 years ago
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HaakonGContributor I
posted in Components and Architectural
Playback stops or skips to next song on cabled network

Hi!I have had this problem for a long time (12 months+,  too much other stuff going on ;)  ). It surfaced after switching internet provider. To narrow down the problem, I have only CAT-connected SONOS devices on my network now, one Connect and one Connect Amp. I focus on testing with Spotify-content streamed. I have shared my diagnostics just now, reference 619172540. Help is very much appreciated! Best,Haakon  

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H
4 years ago
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petervaneerdeContributor I
asked in Components and Architectural
TV audio skipping.

Upgraded to S2 software now my audio from my TV skips really badly when I have more than one speaker playing the tv audio stream. It works fine when it's only the TV room speaker setup. Used to work perfect on the original software. Adjusting the group audio delay does nothing. Diagnostic 70307141

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P
4 years ago
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SteveaOzContributor I
asked in Components and Architectural
Update problem

I’m trying to get into the app but it takes me to an update. Problem is that the email address it is asking me for a password for is not my email. I’ve deleted the app. Rebooted the app. All no good. I can sign in using my correct email and password but this update screen has the wrong email so it’s saying my password is incorrect. Screen shot is below. Any thoughts appreciated. Cheers.   

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Simon B
4 years ago
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ash105Trending Lyricist I
asked in Components and Architectural
Amp. stopped connecting. Orange light.

I have upgraded from a ZP90 to the new Amp. Initial problems it would not connect to the wifi even though it was in the same place as the ZP90.After many hours trouble shooting with Sonos they told me to hard wire at my expense.So I hard-wired in, worked great for a few weeks, last Friday it was on all day….Saturday it has disappeared from system. It now will not connect and when I try a new connect it can see the Amp, asks me to press the figure of 8 button then the light goes ‘orange’. Which i read as the light of death.So as Sonos are ignoring me anyone else got any ideas?

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Simon B
4 years ago
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ListensContributor I
asked in Components and Architectural
AirParrot requires password to connect via Airplay

Hi all, I just got a Sonos Port, and was hoping to be able to stream to it from my PC via Airplay.  After some Googling, I installed a program called AirParrot3, but when I try to use it to connect my PC to my Port, AirParrot asks for a password.  I tried using my Network password and my  Sonos password, but neither worked. Others who’ve had this problem received advice in these forums to disable a setting on their iOS device (I have an iPhone 6SPlus).  However, I can’t implement this advice because the iPhone settings it refers to appear to have changed since then and I can’t locate them. (For  reference, the Forum advice I’m referring to is here https://en.community.sonos.com/music-services-and-sources-228994/airplay-password-prompt-6813139 and here https://en.community.sonos.com/troubleshooting-228999/airplay-feature-asks-for-onscreen-code-6809361 .) If someone could help me get this working, I’d sure appreciate it!  Thanks.

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L
4 years ago
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